Carluccio's Review

Good branch, great quality food as usual at Carluccio

Lovely service.

Inspire of being full, they waited for us to be served, since some of our friends were delayed...

And then..once they came..they food came in super quick.. thank you..

Awful old school coffee, slow and stressed service.. Looking a bit tired

Excellent food. Very reasonable priced Christmas menu. Good choice of wine and beers. Service was great.

Very nice food and service, particularly with the current offers available which makes for excellent value.

Really nice and friendly staff, beautiful restaurant. But, they need to work together (Staff) and get the job done as a team. Really nice coffee, really food and quality products. I will highly suggest for Marketing and Advertising purposes that the they need to urgently change the holders of the takeaway cups. #WellDone Great Branding.

A good Italian Chain. It's of a good quality, with friendly staff and good service.

Amazing desserts and hot drinks. Will definitely be going back to try their pasta

Very nice place where you can enjoy italian food, the staff is welcoming and professional, ready to accomodate you in every possible way.
Strongly suggested

Today (31 March 19) my family visited Carluccio s Covent Garden and during the meal two beggars entered the resturant unchallenged (despite a staff member at the entrance) and then approached customers (again unchallenged by staff) to beg for money. When they did so at our table one of them stole my daughter s mobile phone and left the restaurant in a hurry. The staff in the resturant failed to respond appropriately and were either unable or unwilling to help with a senior member of staff saying she couldn t cope with the situation. Apart from the obvious security issue there is a clear and urgent need for staff training in managing security incidents including dealing with and supporting their customers.

The gluten free bruschetta here is amazing- absolutely loved it.
The gluten free pasta however is very disappointing and ranks well below other Italian chain restaurants who offer gluten free alternatives.
The service is great though.

Date night here was great I dint even have a booking ! Lovey staff

Good food and value. Bright, airy and comfortable branch.

Service was OK, food portions verging on small size. But the venue and staff were nice. Just left nearly as hungry as when we arrived.

Good food and a nice atmosphere makes this branch of Carluccio's a great venue for a casual lunch when in Covent Garden. The shop is also worth a visit for seasonal food treats and gifts. Welcoming staff help to make dining here a great experience.

Excellent! You can't stop going! They even have Gluten Free!

Unusually mediocre meal on the weekend. We both had the seafood linguine which was pretty tasteless. Have certainly had better so probably a one off.

Appalling serves (actually no service) was shown to a seat outside and told we would be served directly. Then just ignored for 20 mins, went inside and was told a waiter would come, when he was asked to serve us by the supervisor, he went back inside disgruntled. We left. The only reason this place survives is because it is so close to Covent Garden.
I have revised this post as I received a call from a genuinely concerned manager who apologised how we were treated and sought to identify the staff concerned. It has not helped me out her than restore some faith in the brand

Pleasant and efficient staff. Food was good on the whole. We were upstairs and it was cold due to the air con. We asked for it to be turned off but there no change

Always good quality food here with the menu containing the usual standard dishes with special plus some seasonal changes for variety. Staff are friendly and professional, always ask about allergies and are ready to make helpful suggestions with the wine list. Some very good cocktails, esp the amaretto sour. Service is normally very prompt. Prices are very reasonable and portions are generous.

Bit expensive. The dish I had could have been fresher.

Very friendly staff, very good food. Better than other branches.

Food was great, waiting area and system not so much. They forgot about us and only got a seat after we went back up to find out what was taking so long as other people had been seated after we had turned up.

A bite to eat late at night after a show in the West end

Enjoyed a visit here on Saturday evening, we hadn t booked yet were still greeted with a big cheerful welcome and received excellent service during our visit. The food was great, particularly the sword fish. Good value, great food and excellent service.

Amazing atmosphere. They sell the Umbria olive oil which is incredible for salads and eggs

It was a nice place but the food was ok, not really that good. It's a place to just have a nice time with friends or families. Easy to locate and very big.

Lovely waitress fast service.... food delicious wonderful atmosphere !!

Nice place to have a tasty pasta and a glass of wine. Beautiful area.

Now that I have been here again, I have to update my post. Anyone who comes here for the first time and otherwise is not in the corner so often will probably have a few problems finding the little eatery. The iron road lies at the back of the main station. You have to first over the small square and then turn left. After a few meters comes a small Coke sign and nothing indicates that there is a Korean snack here, but this is it!

Perfect. Unpretentious, good value, attentive staff. What every restaurant should be.

Great location decent menu. Good place for a Central London bite.

Beautiful restaurant. They do the best spaghetti carbonara I've ever had. The service was quick and our server was lovely, very friendly and pleasant experience.

Can't count how many times I've been here. The food is great, but I find it quite drafty/chilly, and it's always quite a wait. Staff is super friendly though, they once asked my group to move tables (after a couple of hours) and gave us free desserts to make up for it.

Ok place to have a meet up. Service could be quicker. Pasta was ok but not the best - not even al dente..

Excellent value. Good Italian cuisine and impeccable service.

used to be a great restaurant, the look is very modern but the food is bland.

I visited Carluccio s Covent Garden a few weeks ago and had an overall good experience. The location of the restaurant is great as it s right by Covent Garden, easy to find and perfect for tourists and workers on a break.

The staff are friendly and more than happy to attend to any requests you may have, for example I asked to be sat somewhere where I could plug my phone into charge and they made that happen. The service at first was a bit slow, but my food and drinks arrived quickly which was good. Although I didn t have any check backs to ensure my food was okay and I was not once asked if there was anything I needed after being seated.

The food and drinks were reasonably priced, especially for London prices! My flat white coffee was amazing, and the food was okay; my starter of a cheesy garlic bread was delicious and my main which was a seafood linguine was nice but the fish wasn t overly fresh!

Overall, not a bad experience!

Most uncomfortable place I been in London , ask for window tables, someone who pretend to be manager say no , bla bla only 4 people table and u see only couple, food bad as well basically ruin my Monday starting with the manager. Thank you

They were very accommodating as I had ordered the wrong main course. No trouble to change. No wait for table even though nearly 8pm. Food came quickly and was delicious.

Very busy when I went at 2pm on a Saturday. Food is quite good, standard Italian fare with cheap fixed price menu. Ok for a casual lunch at a lovely building on the edge of Covent Garden

The place seems very nice and fancy with very elegant interior and environment. However the staff were neglecting most of the customers, especially the ones who were not there to eat.

Very good service and the food was excellent. Although it does not say, but on the kids menu, the starter and main course come at the same time. Charming staff and waiters. The bathrooms and floors sanitary and heigenic. I will definitely go there again although it is pricey

Their bicerin is nothing like Torino's... They claim it's their version. Not a fan.

Food is not good. Chicken Milanese is heavily fried and very little chicken inside. Linguini Vongole came with most empty clam shells and no clams and drenched in oil. Spinach giardinaera was awful. Spinach balls were dry and pasta was over dressed in oil. Really disappointing. Our server was very kind. Didn t have the heart to tell him we could barely eat the food even though we were starving. With so many options nearby, i wish we would have chosen elsewhere.,

Very loud to be a Tuesday!! Anything we would ask it would take an eternity.. a part from the food which was outstanding, fresh and good value! Rather not go on weekends if you have other plans afterwords..

Bad service you have to repeat the mosos several times to bring you what you ask

Great for a group to have breakfast. Nothing you couldn't make at home but nice to get a group together!

Awful waiter with any kind of knowledge/ sensitivity to intolerances/allergies. I went today with a friend and her mother for dinner. I am heavy intolerant to any dairy products. I told the waiter twice if I can have one kind of pasta with vegetables without cheese. He said yes of course. After 10 minutes they served the pasta with the surpise that the spinach balls are actually with cheese. I noticed trying one and looking inside something white. I asked the same waiter that 10 minutes before took my order that if It was cheese inside and he very happy said yes. I told him I asked for no chesse 10 minutes before, at that moment he went to ask with one of his collegues if It was really cheese inside that balls, and he come back confirming that was actually cheese on it. He didn't apologise at any moment, he didn't give me any alternative. I said to him that if I knew that the spinach and the cheese are together I could have ordered something else, his only reply was "you can separate the spinach/cheese balls and eat just the plane pasta".
Never had such a terrible behaviour related to my intolerance anywhere before. I worked in hospitality and I know all the workers serving food have to tell you the allergens of any food before serving it to you if you ask for the information. Terrible!!!

I went there with my grandfather after the opera so we got there a bit late, still they reluctantly let us in. The food was good but the problem came with the service as it was poor with a patronizing attitude in fact they kept pressuring us to hurry up. I've found that very rude and unnecessary.

Beautiful food, good Italian taste, nice atmosphere... I can only recommend to everyone!

Busy Italian kitchen, with nice interior and good portions of famous and popular dishes from all over Italy.
Gets quite crowded around lunchtime, and popular with tourists, thanks to its central location.

Excellent food at great prices. There is a set menu which is good value. The quality is excellent. The staff are friendly and professional. The location is fabulous as it is right by the Thames. Would definately recommend.

Popped in with some friends. Great pizza, and the coffee ice-cream wat yummy. Excellent customer service too

Very poor service, 45 minutes wait for food, completely oversalted non edible

Normally I love Carluccios hence I booked it for a 7people family bday celebration but unfortunately this time in Covent Garden we were completely let down.
Staff were disorganised which caused a long queue to get seated even with reservation. Once seated we had to get up and find a waiter to order, the starter took 45 minutes, no apologies. Waiting for the main after 35 minutes we asked the waiter who simply said 'it's going to be late'. The attitude was 'I really don't care it's not my problem'. Mains arrived, pasta was so salty we couldn't eat it and had to send it back to the kitchen. After complaining to the manager we were told 4out of 8 hobs didn't work and they did take 10%off the bill but it did not make up for a completely failed dinner.

Nice setting, table by the window that was nice, easy access to London theatre land and good food, although not exceptional. Good service and pleasant, light atmosphere for pre theatre top up.

Good food however there is normally quiet a wait time.

A nice bright atmosphere, the host was really friendly.
Staff all happy and nice but our server forgot 3 of our dishes, was quite a slow paced lunch but the food was delicious.

I love carluccio's and I love girls who work there the top

Good location and good and friendly customer service

My favourite chain restaurant. But they now persistently don't have my favourite starter in more than one restaurant. You would think they would know that they keep running out of it and do something

Don't bring children here. We arrived and were brought to the back of the restaurant which is fine but we were then ignored for 15 minutes before we had to walk over and grab a waiter who passed us to a manager bc we had a food allergy. The manager knew nothing about allergies and suggested butter for our child's dairy allergy. The food took forever to arrive and they forgot part of our order and we had to ask three people to get it. The table next to us with a small child was treated the same way but the 10+ tables around us with adults that sat down after us got their food first and left before we even got our dish they forgot about. They also didn't refill our water once during service and only brought drinks after the food. In short, skip the aggravation. The food is good but not worth the poor service if you have small children.

Tried out some of the new vegan dishes on the menu. Delicious!