Elsa P.

Review of Carluccio's

Awful waiter with any kind of knowledge/ sensitivi...

Awful waiter with any kind of knowledge/ sensitivity to intolerances/allergies. I went today with a friend and her mother for dinner. I am heavy intolerant to any dairy products. I told the waiter twice if I can have one kind of pasta with vegetables without cheese. He said yes of course. After 10 minutes they served the pasta with the surpise that the spinach balls are actually with cheese. I noticed trying one and looking inside something white. I asked the same waiter that 10 minutes before took my order that if It was cheese inside and he very happy said yes. I told him I asked for no chesse 10 minutes before, at that moment he went to ask with one of his collegues if It was really cheese inside that balls, and he come back confirming that was actually cheese on it. He didn't apologise at any moment, he didn't give me any alternative. I said to him that if I knew that the spinach and the cheese are together I could have ordered something else, his only reply was "you can separate the spinach/cheese balls and eat just the plane pasta".
Never had such a terrible behaviour related to my intolerance anywhere before. I worked in hospitality and I know all the workers serving food have to tell you the allergens of any food before serving it to you if you ask for the information. Terrible!!!