Elektra Tan

Review of Carluccio's

Very poor service, 45 minutes wait for food, compl...

Very poor service, 45 minutes wait for food, completely oversalted non edible

Normally I love Carluccios hence I booked it for a 7people family bday celebration but unfortunately this time in Covent Garden we were completely let down.
Staff were disorganised which caused a long queue to get seated even with reservation. Once seated we had to get up and find a waiter to order, the starter took 45 minutes, no apologies. Waiting for the main after 35 minutes we asked the waiter who simply said 'it's going to be late'. The attitude was 'I really don't care it's not my problem'. Mains arrived, pasta was so salty we couldn't eat it and had to send it back to the kitchen. After complaining to the manager we were told 4out of 8 hobs didn't work and they did take 10%off the bill but it did not make up for a completely failed dinner.