Carluccio's Review

Modern Italian food...with a lot of style! Lovely decoration!

Lovely environment, quality food. Definitely deserves four stars review.

Maria! Amazing server :) friendly and good conversation had!

Visually very nice! The pizza is recommended. I ordered spaghetti carbonara and they were obviously not fresh and lukewarm.
Have complained and then get warmer. Price performance is ok for the environment.

Expensive price, poor quality food, and very noisy.

"Italian" local classic where everything is "pre-packed". Obscene carbonara floating in two fingers of oil. The only positive note is that they have a gluten-free menu, but it is nothing exceptional.

A nice meal, and quality food. We had to wait for a bit in the shop on the side but they did come take drink orders for us during the wait.

Perfect out door seating perfect for people watchimg

Good quality but tiny portions. You pay a lot of money and you leave hungry.

Possibly the worst service in London. Disorganized staff who are too busy walking around to actually notice customers who are willing to pay. The hostess was hopeless and clearly was unsure what was going on. Whilst we sat outside and asked our gentleman waiter on 2 occasions for our drink order he went looking for our drinks and reruns after 15 mins saying he can t find it(lol) Pathetic! If I owned this place my staff would be retrained on customer service or fired! Date visited 30 May 2019.

Bestest restaurant in all of London :- ) gr8 staff! & gr8 food! Carluccio would be proud <3

The best Carliccios around. Great new decorations and good Italian food and wine served expertly and fast. Nice buzz.

The Summer Garden drink is a must try. Service was a bit slow and the food was okay.

amazing food! full vegan menu (photo below is vegan!) and super fast service, lovely waiters and it was so clean in such an iconic location; highly recommend :)

Solid if not amazing food. Pasta was nice but perhaps a bit greasy.

Doesn't matter which Carluccio's I visit, I have always had a great meal served by friendly staff.

This one is, as expected in this area, always rather busy so ring ahead and book a table!

its a chain but a good one, had 3 courses but the food was phenomenal as usual.

We were disapointed with our food, we visited Carluccio's before we went to watch a show, the food was tasteless, the service wasn't great as it took 15 minutes before we were even offered a drink, there was not enough staff for how busy it was in the restaurant. We both couldn't finish our mains, safe to say we wouldn't come back, and wouldn't recommend.

Went here with my wife before going to a West End show. The food was ok, the portions were good but could have been warmer. Reasonable price

Bit cramped and inconvenient but food and drink high quality

Fantastic food in an amazing location right in the middle is Covent garden.

Great foot, great place, great service, great price!

The Pappardelle con pollo (which is a new addition to their menu) was very tasty. Also the Risotto was exceptional. The calamari wasn't that nice. The staff were very friendly and attentive.

Always an enjoyable visit. Love the focaccia and anti-pasti. Practically always bring a giant meringue home to enjoy later. Our server, Anca, was very helpful with suggestions when we couldn't decide.

Love the food, waitress Iza provided perfect service! Highly Recommended

Fabulous food in a bustling but very welcoming cafe, try a mimosa with brunch, absolutely delicious!

Great branch of this fab Italian chain. Plenty of choices for those eating healthy or are vegan. We visit with a group of 10 of us and the staff were happy helpful and efficient. Food delicious as usual. Definitely recommend if you looking for Italian with a fresh light delicious spin to it.

I am so sorry for the waiter because he did a very good service!! But the food was horrible! We ask for foccaccia that we never got! We waited for an hour for a risotto and when was arrived it was overcooked and yoh could see that they just boil the rice and add it to mushrooms later, which is not actually risotto. We sent it back and we got another one but it was still very bad and I.couldn't eat it (on the menu there was written that it was with porcini but it wasn't!!) After all this horrible experience I went home and I got sick with my stomach and diarrhea!! NOT RECOMMENDED.
UPGRATE: I sent them an email as they requested, they looked interested to apologize BUT after they ask for my phone number to call me, they didn't reply anymore. So after being sick, I got bullsh**** as well. STAY AWAY FROM THIS PLACE. I'M DISGUSTED

Great restaurant, worth the price. Excellent service and food.

Except for the kind staff this place is a nightmare : incredibly noisy - don't come here to talk to your party - very long, after ordering we waited 20 min to learn the dish we ordered was not available.
In all fairness : food is good

Regular haunt for me. Always good food and do some good offers when signing up for email updates.

Nice enough food and atmosphere, but service seems to be systematically bad across all branches.

We had a wonderful Christmas meal here. The food was excellent and the service on the night was fantastic. All of this and the prices were so reasonable for central London. Loved the decorations . They were not over the top but set the atmosphere really well. Thank you for making booking so easy and helping us have a great Christmas party.

Service was decent and food was alright. Nothing out of the ordinary but a pleasant experience.

It s a great Italian restaurant with amazing food great staff and great style. However the menu is not that great and food can be delayed due to staffing.

The food is acceptable but somewhat expensive; It could have been just bad luck but we received the dishes from another table and when they changed they all came apart, so everyone ate alone. The house made a discount for the inconveniences but I don't think I'll come back.

Lovely, cosy atmoshpere! Friendly staff. And food....always always perfect! Tasty, fresh, full of flavours! Cant ask for more!

They brought our main course before our starter, then got pissy because I pointed it out.

Very good London table
Children's menu
Good value for money

Wonderful atmosphere and amasing cuisine. The staff were superb and i would urge you to try this place out.

Generally I love visiting Carluccio's and am a regular customer to the Cambridge branch. However on this occasion this particular restaurant failed to meet my expectations several times. On approaching the restaurant and asking for a table for two we were told there would be a wait of 15min- 20min. With much to catch up on my friend and I decided this would be fine and were told we could wait in the adjacent deli. We waited there for about half an hour with no update, and so I went back to ask how much longer we would have to wait. In that time the front of house staff had changed and the server had no idea we had been waiting. Initially he told us we would have to wait another 10 minutes, but on complaining that we had already been waiting over half an hour he found us somewhere to sit. The food was delicious as always, but there were long wait times and it was difficult to get the attention of the staff.

Really nice restaurant with a great atmosphere, friendly waiters and good food all at a reasonable price.

I m having my meal and my son has already finished his starters and main.Appalling service,waited 20mins to order drinks.Food came at different times.The was spaghetti in My son rottelle pasta.My focaccia drench in oil.The list goes on!

Really slow service and bad food, can t even cut through the steak... and waited for the dessert for over 20mins! It was just a tiramisu.

And they don t even clean the table next to ours.

I strongly advise against this place, of Italian it has only the name, bad and expensive food, only the local is nice .... So much smoke and no roast ... Avoid it big

We had two and a quarter hours between the first and second part of Harry Potter and decided to eat here. This was not enough time so after asking on numerous occasions for our food it turned up after about an hour and a half..... And was cold..... In fairness to the manager they gave us the whole meal gratis so that was a good touch but I still couldn't recommend this place

Environment was lovely but food wasn't great. I went to this location for the Vegetarian & Vegan popup and there was very little choice of vegan food which was taste-less.

I love Carluccios, good food, reasonable prices, nice ambience and friendly staff...

Qualified staff and good food
Excellent quality-price relation

Good vibes, good food, good service, good price!!! Should tryy

This place has a lovely interior and nice authentic Italian food. The deli attached also has some good looking cakes. It's only downfall is they gave out of date menus to some people on my table. It has options which aren't available on the newer menus however they will still serve them. It's slightly unfair that not everyone gets the same choice of food. Other than that, I enjoyed myself.

I mourn the passing of a formerly great branch of Carluccio's. This restaurant has 100% given itself over to the tourist trade - it might as well be an Angus Steak House.

15, 10, even 5 years ago this was a reliable place to get lunch or dinner if you found yourself in Covent Garden. Spacious, relaxed atmosphere, reliable service and food that you'd expect of the Carluccio's chain. It was one of the rare places that you'd see locals as well as tourists in Covent Garden.

Sadly no more. They've squeezed in what feels like twice as many covers on the ground floor. Gone are the comfy circular booths, now it's a sea of Starbucks style high tables and stools.

Service further eroded any sense of relaxed dining. Starters and Mains were served at the same time - our teeny-tiny table went from empty to overflowing. We were looking for a leisurely dinner before a show, but suddenly it felt like we were being rushed through our meal.

They lost out on both bar tab and deserts; the rush made us realise that we should finish up our food as quickly as they wanted and go spend our time and money in a nice wine bar in Soho instead.

Sadly, I had the same experience last time I was here, not long ago. Then I put it down to a "bad night". Clearly it's just the new reality.

Anywhere else, I'd expect to see this place go out of business. But I suspect it will survive purely off the tourist trade. Don't expect to see any locals there though.

First time at this restaurant, third or fourth at a Carluccio's - Tasty as always, good vegan and GF options, table hadn't been wiped after the last sitting and my knife was knife was dirty with rice and sauce. Overall good!

Had a fabulous lunch with friends. We went for the set menu and is was great value, particularly as we were in London and a stones throw from Covent garden. The portions were generous and there were 3 choices of starter and dessert and I think 5 maybe six choices of main. We arrived at noon and stayed till 4.30ish. The staff were great, efficient and friendly. I will definitely return there in the future.

Really rude behaviour from the staff - do not come here if you do have any food allergies. A friend with allergies was left waiting with food not knowing what it was made from, and was treated by staff rudely. The issue was never resolved and she had to take the food in a takeaway box.

I have eaten very well in this Italian restaurant, very many local dishes, obviously someone less because it must satisfy even the British. Impeccable service, a large gluten-free menu is available, just ask for it.

The food is quite tasty but some products overpriced expensive. Do not make the mistake to agree with what is being proposed to you, ask first about costs, otherwise you will find that for 10 olives and 2 wands you had to pay 18 pounds. Otherwise prices quite ok, I took carbonara and bolognese pasta, between 9 and 12 pounds per serving. The staff is pleasant enough, you can pay cash or card.

Average meal but risotto for my gf was stone cold so had to send back.
Good if you know what to order

In the heart of Covent Garden all but one of the staff we're to busy even to acknowledge we were there and also the food, although good, took an age to be served and it wasn't busy.

The service is a little disorganised, but the interior is lovely - the Deli is a good option for something to grab and go

Rude and unprofessional waiters/waitresses, completely ignored the customers while playing with someone's kids and chatting to each other. We had to leave in the end

Food was lovely and staff were incredibly accommodating and friendly.