Gerald Naylor

Review of Carluccio's

Today (31 March 19) my family visited Carluccio s ...

Today (31 March 19) my family visited Carluccio s Covent Garden and during the meal two beggars entered the resturant unchallenged (despite a staff member at the entrance) and then approached customers (again unchallenged by staff) to beg for money. When they did so at our table one of them stole my daughter s mobile phone and left the restaurant in a hurry. The staff in the resturant failed to respond appropriately and were either unable or unwilling to help with a senior member of staff saying she couldn t cope with the situation. Apart from the obvious security issue there is a clear and urgent need for staff training in managing security incidents including dealing with and supporting their customers.