Capitol Toyota-Lexus Of Chattanooga Reviews

On vacation, maintenance light came on. Called, no appointment needed, in and out about an hour. Jeremy MC. took great care of us!

Great service, very speedy and professional! Thankful for a place where I trust the service!

This was my first car purchase by myself and I could not have been more pleased! I had a 2012 Focus that I was ready to trade and they were able to help me out on the trade and get me into an amazing, reliable car before I had my baby. I went in feeling very nervous and overwhelmed and left feeling very confident and happy with the help I got. Curry, Will, and Joe are all great and I couldn't recommend anyone better to take care of you! I will be sending anyone that is looking for a new or used car to them. I love my new car!

20 min oil change is taking over 55 minutes. Had it here 10 min before appointment and I'm still waiting boooo

Had a fantastic experience buying my vehicle from Capital Toyota! Chandler is great to work with. He was able to answer all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional deal and was offered a high level of service. Highly recommend going to Chandler and Capital Toyota if you are looking for a new or used vehicle.

We recently had the opportunity to work with Curry Stone. I had just lost my car in an unexpected accident and I needed a new car quickly. I usually dread the new car buying process, but Curry helped me feel at ease, was extremely knowledgeable about the inventory, and I ended up with a car I LOVE! I will refer anyone I know to him if they are looking for a car! Couldn't ask for a better experience!

I bought a New Chevy truck and I loved it but it was just too big for one person I went to Toyota of Cleveland I had bought 5 new vehicles there because I live in Cleveland I took my trade there to buy a new truck they low balled me on my trade so I went to Capital Toyota and they were great they gave me what I wanted for my trade and I bought a new Toyota pickup there and since have bought a new 2016 Lexus they are now my dealership they were very professional I will go there from now on

On time! Less time than expected! Great waiting room!

I had a great experience this morning. Everything was very fast and efficient. The gentleman I spoke with was very sweet and even gave my daughter a balloon (which she is still playing with). He answered any questions I had and was very friendly.

This dealership has been in the same location run by the same owners since I was a kid growing up in Chattanooga in the 60s. They are known for integrity.my recent experience buying a new car from them was the easiest and least stressful I have ever had. I got the best possible price and was treated with respect.

I ve been having issues with my car lately, which has, as expected, been a little stressful trying to diagnose and solve the issue. Maddie in the service department has been so kind and personable throughout it all and has done everything she could to help relieve some of that stress along the way. I can t tell you how much it means to me. Thank you so much girl!!!

Will was AWESOME! Best car sellsman i have ever worked with!!!

Service Writer Andrew made it quick and easy...Smiling and friendly made it even better. 5 STARS * * * * * ALL THE WAY!!!

We were very blessed to have worked with Charles Raney. He was honest, helpful, and patient in helping us reach our goal of purchasing the vehicle we wanted!

Capital Toyota and its employees were great to work with. No hard sales, they just wanted to get me the car that best fit my needs. Gavin Hovey could not have been nicer or easier to work with.

Can't trust them. Very pushy. I filled out the forms for them to check my credit but told them to wait until I was ready. Several times they said they would wait. They didn't.

I bought a Nissan Altima from Capital Toyota in September of 2019. In February, 2020 the transmission started acting up. The dealership kept it for a week & a half & refused to fix it. Now on Friday, March 27th the transmission is completely out & inoperable, leaving us without a car. I am unable to get another loan due to not being able to trade this one in & because it is a new loan & I am upside down on it. There is a class action lawsuits on Nissan Altima between 2013 & 2016 & I'm sure the dealership was aware of this issue. They have made my credit even worse because I cannot pay for a car when I have no way to work to pay for it, much less pay for a car that doesn't run & is stranded on the side of the highway.

I have taken my car to there service dept. A total of Three times. My first experience was not pleasant. The communication was horrific! It took over 3 weeks for them to charge me $1600 for a fuel pump and labor. 3 3mos later I experienced the same problems with my vehicle. At first they told me the fuel pump was bad but it wouldn't cost anything it was covered under warranty. Then a day or two goes by and they tell me I had kerosene in my tank so they would have to flush the cars fuel system. $300 Now the 3rd time was 2mos after that. Same problems same symptoms, but again it turns out that I have some bad gas. Hmmmm somethings fishy about that... No reports on the news about bad gas. I always gas up at the same spot. I have know enemies that I know of. And I bought a lock for my tank! I assumed the 6 master technicians they boasted about would have got me together already but I feel I'm being taken advantage of.

Oil change appt should be spaced so customer doesn't wait for an hour and a half. James was good as usual, Capital, schedule better on oil change to retain business!

Patrick Shadwick was a great salesman to deal with. Top notch experience.

I had agreat experience with buying my new Sienna van at Capital Toyoto. They did not have what I was looking for, but they one a van with the options I wanted from melse where and gave me a great deal on it.

I was impressed with everyone I dealt, but especially the the finance manager and the sales manager. They made feel like they wanted my business, but also wanted me to be satisfied first and foremost.

I had a very pleasurable experience.

We went to a couple of dealers here in Knoxville to test drive the cars we were interested in. The service was okay, but they kept pressuring us to use their finance department, even though we told them upfront we were pre-approved through USAA's Car Buying Service.

We decided a late model Toyota Camry XSE or XLE was what we wanted. I searched the USAA True Car service online and contacted six USAA approved dealers in a 200 mile radius. I heard from all of them by email and phone in a reasonable amount of time. Sharon Ricketts contacted me by email immediately and then by phone shortly after. Shortly after we started our conversation, she conveyed her heartfelt appreciation for our family's service in the military. We talked about what I was looking for and when I had specific questions about features, got me in touch with Alfred Odister right away. Alfred answered all of my questions and was not at all pushy. He gave me his cell number and encouraged me to call or text if we had further questions or wanted to drive to Chattanooga to test drive the cars he had available. He assured me that he could handle our USAA transaction and never pressured us to consider their financing.

After a couple more calls and texts, we let Alfred know they had the car we wanted, for a great price on the lot. We let him know we were headed his way. Alfred was waiting in the parking lot, waving as we drove in! I arrived with all of my paperwork in hand and found there was an error with information on the website but they handled it professionally and quickly. They more than made up for the error.

We got to meet Sharon too. She was just as pleasant and kind in person as she was on the phone. I train Realtors to follow up on online business and Sharon did everything the way I teach my agents. She's a true asset!

The car was just what we wanted, we test drove it and and decided we wanted it. About an hour later, we drove off the lot with a full gas tank and a clean shiny 2015 Camry XSE. Alfred asked us to keep in touch and let him help with any questions about the car's technology features. Honestly, he did such an excellent job explaining everything, we were good driving off the lot. We have talked and texted about a couple of things and he's been very helpful.

I would most highly recommend both Alfred Odister and Capital Toyota. The service, care and customer service are top notch!

I had a great experience today. Was able to get a service appoinent same day that I called. Special thanks to Andrew Whitaker who was able to get me a reduced price for a new tire that I needed. Above and beyond.

My wife and I decided it was time to start shopping for a new car. We decided to look at Toyota, Nissan and Ford. The Atlanta Auto Show was coming up and it was time to see what's out there before going to the show. We started out at the Toyota dealership and never went onto the others because of the quality and friendly service we received at this dealership. We test drove the RAV4 and enjoyed it a lot. Then we went onto the Highlander for the additional room. Understanding the Highlander was more expensive and a larger vehicle, it was something to compare. My wife and I fell in love with the Highlander instantly and Marco was GREAT to deal with. He answered all our questions, very kind and was never pushy at all. This was a great buying experience for us. This is our third Toyota from this dealership, owning a total of four Toyota's in my lifetime. I've never had any mechanical issues with any of our Toyota's.

Outstanding customer service Andrew Whitaker is and was very helpful on helping me with the correct direction to go on my 2018 Tundra

Need to fix Service Website. I tried making a simple oil change appointment and it will not take the make and model of car - the form is LOCKED on the Toyota Scion which I do NOT own. I tried three different web browsers and the phone/mobile and all do the same thing.

Excellent Dealership & Salesman

I went in the Dealership and was a little hesitant. Car shopping can be mundane - but as soon as the Salesman JASON HILL walked up to us and greeted us, I knew things were going to be different here at Capitol Toyota. He was very accommodating & smart about policies and procedures, and made the entire experience great! Things moved quickly and smoothly, with no problems what-so-ever! At the end, we walked out with a new FAVORITE salesman and dealership! We keep raving to all our friends and peers about Capitol & Jason! They are a WINNING COMBINATION!
We would like to thank you both for making our dream come true! WE WILL BE BACK!!!

I remembered why we didn't buy our last Toyota at Capital Toyota; you don't listen. At your recommendation, we installed 225/65R's on our previous 2009 RAV-4. All I wanted was the same kind of ride on our 2015 RAV-4. You said Toyota didn't recommend 225/60R's. You installed 235/55R's. So much for car sales in Nashville.

Wonderful, friendly service advisor! Capital is the best.

This is the 2nd time I have bought a car from Marquita in the past year, and I have to say the 2nd time was just as great as the first. I'm loving my new Camry alresdy, she did a great job helping me find the car that was perfect for me!

It is a robbery this place, I went for a brake problem, and the arrangement was like 2 thousand dollars, in the end I paid 300 dollars for a revision, I solved my problem in another place for much less than its revision cost including warranty, not I recommend, they are thieves

Steve Clark is awesome! Please go see him for your next purchase.

I love, love, LOVE this place. I was so nervous because I've never bought a car before and was worried that a salesman was going to try to sell me something I didn't want. Patrick was the complete opposite of that. He was straight forward, kind, and very patient. I will recommend this place to anyone. It was the best first time car buying experience I could have asked for and Patrick is awesome!

I pulled in and was driving thru the parking lot. A red headed man chased me down as I was driving 3 mph and demanded that I tell him what kind of vehicle I was looking for and to let me know he had been assigned to help me. I told him I was just looking and didn't need any help yet. He got aggravated and told me he was going to help anyhow. It was so off putting we left and purchased from another dealer.

Buying a Prius V was the most pleasurable experince in all my years of buying cars. The sales preson treated me a brother and was very honest about everting. I purchased wtih a joy and that is something new for me.

Will was great. He had a real stick-to attitude. We felt we were treated excellently.

My family has been doing business here with Bob and Jeff McKamey for many years. We bought our first Corolla hatchback back in 1987 I believe and have continued doing business here over the years. Several Corollas, a Tercel, a Tacoma, and recently a 4 Runner. There is a little waiting period at the service center but that's what you get for good quality service you can trust and depend on. Thank you Capital Toyota team.

The salesman Jose "Pepe" De la Riva was very easy to work with from the beginning to the end of the transaction. He was easy to get in touch with and answered all our questions quickly. Finance Dept was also very easy to work with.

Went in for 7:00 AM scheduled service appointment. Service complete, back on the road at 7:45 AM.

Richard id a jerk and very argumentive. Kept changing prices on me..

Had such a great experience buying a car from Chandler!

Took my car to get repaired after an accident at the beginning of April. The bra on my front end was damaged, so they said they would order me a new one and just get reimbursed from the insurance company. I got my car back in one week, and the repair was shoddy. They replaced my front bumper but did not take the time to repair the frame, which was slightly crumpled. There is now a 1/2-inch+ gap around the bumper. It wasn't horribly noticeable, so I let it go. They told me my bra, which had to be custom-made, would be in in 2-4 weeks.

8 WEEKS LATER, they "have no idea" where the bra might be. Amanda at the front desk would transfer my call all over the Toyota dealership every time I called, or she'd say "Let me check on that, and I'll call you back...." Of course, she never once called me back. This went on for 4 weeks. Finally, I called the company that makes the bra, and they told me it was delivered to Capital 2 weeks ago!!! I called Capital, told them I knew it had been delivered and was coming by to pick it up. The man I spoke to very hesitantly said that they had ordered the wrong bra. Since it was custom-made, it was non-returnable, and I would just have to keep the wrong one. They had known this for weeks and were probably waiting to get paid by the insurance company before letting me know what they had done. Luckily, I explained everything to the other party's insurance company, who then informed Capital that they would have to eat the cost of the wrong bra ($163!), and State Farm would personally reimburse me after ordering one myself.

BEWARE of these lazy crooks. Take your car elsewhere.

This is the only place I'll buy a car from. Go see Jeremy.

We had a great experience at Capital Toyota. They spent an great deal of time helping to make sure we had just the right vehicle for us when we found ourselves back and forth between a couple of models and even arranged for a rather extended test drive since we were going to use this vehicle for a good bit of Interstate driving. There was no pressure to buy one "off the lot" with many offers to find exactly the right combination of features & colors if the perfect one was not on the lot. They did have many on the lot though. The pricing was good. We'd recommend this dealer.

I will never let these idiots touch my vehicle again. I took my 2014 Camry in for an oil change and a tire rotation. When I left, I drove for about 10 miles before hearing a ticking noise from my engine. I checked the oil and there was about one drop on the end of the dipstick. I called my wife and she brought me four quarts of oil. It took all four to get the oil to the top of the dipstick. But, the ticking is still there. I took the car back and the technician that worked on my vehicle said it was like that when it came in. I guess I'm SOL. I will NEVER let thesee shade tree idiots touch my car again.

In and out in 50 minutes. Did unscheduled recall work. Friendly, efficient service! 5 stars!

Excellent! When I came to look for a car, I was expecting the worst. But they made my search easy.

Brandon Barnes helped me find a great deal on a used Corolla. I didn't know exactly what I wanted, but he was patient with me while I browsed a large selection of options. He never once tried to sway my decision or rush me. While he worked on the paperwork, I enjoyed watching TV and lounging on a sofa.
He also worked out a way to get me the monthly payment I needed.

The entire experience was exactly the opposite of what I expected. Laid back and fun. I love my Corolla and I would recommend them to anyone.

Capital Toyota is without question the best car dealership I have ever experienced.

WOW! The sales rep was amazing as well as the business mgr! What I thought would be dreadful turned into a pleasant exchange. I ll definitely recommend Capital Toyota!!! Thanks so much!

They are always very friendly and very informative.

Tried calling them for a whole hour, but they wouldn't answer the phone. I'm not driving all the way over there just to talk to someone.
Taking my business elsewhere...

For some reason, my previous review was deleted...my experience only with service department...no dealings with sales. Parts...ok.

Scott was phenomenal. He was very nice and helpful.

The Service Dept was amazing. James the Supervisor was on top of everything. He called me to let me know what they had found and when to pick my car up. Every Detail was discussed with me. Thank you James for being professional and friendly.

Marquita was such a great help from her patience and positive attitude I was able to get into a new car, she made sure to be upfront and diligent with all areas of the buying process. She listened to my needs and put me in the car she best saw fit and I couldn t be happier... Thank you to her for being a great example of what customer service should be

My 4Runner was serviced and the leaking sunroof repaired. Thanks for great service!

Scott in the service department was very polite and helpful with a issue I had with my tacoma. Everything was covered with my extended warranty with no hassle. I was in and out very quickly. Nothing but good things to say about Capital Toyota

remodeled waiting room with appointments on saturdays

The entire staff were very friendly and polite. I was checked in and had an oil change and tires rotated in 38 minutes. I am highly impressed and recommend this dealership for all you service needs...

Capital Toyota is an excellent place to buy a car. Chandler did an incredible job finding the right vehicle for me that fits my lifestyle. I recommend going to Capital Toyota whether you need a new Toyota or a used car of any kind.

Very bad experience here at this dealership. The sales manager (AJ?) had the worse people skills I ve ever seen for someone working with the public. I was going to trade my loaded 2017 Nissan Maxima Platinum with 16000 miles on it and paid for. He wanted to give me $23,000.00 for it. It was just his demeanor and the tact he used in dealing with us. He would not let my husband nor myself talk, he was always talking over us. And belittling us. He acted as if our cash didn t mean anything it wasn t good enough. A horrible experience! Such poor poor customer service. I would advice anyone to stay clear of him. He will snowball you. And the little barbie saleswoman turned so quickly on us in the end.

Easy to schedule appointment, very pleasant & professional team on every visit

They wanted to charge 200$ labor for a mirror replacement that took my amateur self 15 minutes using 2 tools. Buy the part and do it yourself. Don't get taken advantage of at this place.

They will Rob you. A $9,900 dollar car, with a $4,000 cash down payment, still owed them $9,600.

William winter was a real gentleman, and has such a refreshing personality it was like meeting an old friend.

Me my wife bought a new 2019 4Runner from Capital Toyota, and more specifically, John Harris. This was an all around great experience, John was not only very receptive to what we were looking for he went above and beyond in getting us into our dream vehicle and took the time to do it right and for the right price. Every single question we had was answered and all the vehicle functions were explained to us. The service department is great also as I used them numerous time to service my prior vehicle. I would recommend them for any Toyota purchase.

I came here looking for a car. Even though I did not purchase it, it was still a little to much for me, but Jeremy Wright took great care with us. He even called me next day to work with us on another car to make sure we had reliable transportation. When we get more equity we will definitely be back to purchase from him. Very friendly service. Thank you for all your help

Salesman was super nice. He was very professional & new a lot about trucks.

I've had great experiences with the Service Department. The waiting area is wonderful (now that they've stopped playing Fox News and posting the 10 Commandments). Very nice people in Service. Even if my next car isn't a Toyota, I'll take it here for service.

Alicia was great to work with! She listened to everything I was looking for and paired me with the car of my dreams! She never pressured me or made me feel that I even had to purchase anything. My family will definitely be repeat customers of this dealership and her.

They don't return phone calls and apparently could care less if you already bought a car from them. I wouldn't go back.

Lots of emphasis on Customer service here. Good communications. Comfortable facility.

Jeremy was amazing. Customer service through the roof! If you re at all interested in your dream car, he ll make it happen.

Had my car fixed in less than 48 hours, easy process and great work, looks like nothing happened.

Worst service ever! Traveling to TN. Our Toyota broke down. Needed their service and refused us at 12:00, because they close at 1:00. Driving all the way back home to our Toyota dealer who is willing to do anything to fix it.

Extraordinarily fantastic very friendly Crew Patrick Shadrick make us feel at home we gat a Corolla today it Was a pleasure doing business with you gay THANK you Capital Toyota.

I bought a used Toyota rav4 2015 certified.. in the beginning we had a few issues but everything was made right and I would definitely recommend buying from here.. the team at Capitol Toyota promptly reached out and went above and beyond to make me a happy customer..