Roxanne! She is the best hair stylist I ve ever had. I ve been doing my hair blonde for years and I ve had ups and downs and straight up disasters. I have major trust issues when it comes to my hair and I have been searching for the one that I could settle down with and I finally found her! I ve been through multiple stylists in the 9 years I ve lived in Vegas, I ve spent hours researching reviews online at the top salons trying to find the best of the best this city has to offer. I ve been to the Wynn, MGM, Caesar s Palace, and various other salons around Summerlin and nobody impressed me quite like Roxanne. She not only found the absolute perfect shade of blonde to compliment my skin tone, she did it without damaging my hair or burning my scalp. She also perfected the haircut that I ve been trying to get with the last 4 stylists I ve been through. She was sweet and fun to talk to, and took care of me the whole time. Oh and her scalp massage is heaven! She said she has a special technique that she does when she washes your hair which is why she does it herself instead of letting someone else wash her clients hair. She is a treasure and I don t need to search anymore finally I know my hair will be perfect every time. Oh ya and for the balayage style that I get, I ve been having to go in to the salon every three months to get it redone because that s how long it takes for it to start looking faded and unnatural. Roxanne said I won t have to come back for 6-8 months! That s amazing what a deal! If you are blonde and particular about your style, you can trust Roxanne to take care of you. The salon was beautiful as well everyone else treated me wonderfully and the products I bought are fantastic. My hair is so soft for just having blonde put in it. Thank you Roxanne and Canyon Ranch!
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My wife and I needed to reconnect after several months of long work hours. Canyon Ranch Spa helped us do that. We did 3 activities there; a private Pilates lesson, a Rasul Ceremony and couples massage.
I called a couple of weeks before our arrival and scheduled our activities over 2 days. Caroline, a reservation specialist, was very helpful in laying out a plan of activities for us and scheduling appropriate amounts of time between activities.
Margaret was our Pilates instructor. She was very good at managing two people with different skill levels. I am a novice and my wife is very experienced with Pilates.
The Rasul Ceremony was the highlight of our activities. Here you get to smear mud on each other and be in a steam chamber that is much less steam and heat then the usual steam room. This activity is very sensuous and allowed us to reconnect. They need to sell a home kit for this activity. Highly recommended for couples!
Loni and Bob provided excellent massages.
The facilities and staff are very nice. We will be going back!
I loved the herbal laconium. If you spend $50 on spa services you also get a spa day pass. I purchased 50 minutes of rock climbing for $50. I enjoyed the spa so much that I made a return visit. For my second visit I spent $50 to have my eye makeup done. The spa rooms were very relaxing. They provide a vast array of toiletries and hygiene items in the vanity and shower area.
We booked our vegas trip at the Venetian because a minors could use the spa amenities with an adult. We were told specifically we could use all the hot tubs and plunge pools even with a minor. Keep in mind this is the whole reason why we booked this resort so we could all use the spa. we get to the spa we payed 75 dollars for the 3 of us to get in, we get our tour, and what do you know we are told that minors could only use the lounge. What in the hell. Their website is so mis leading. Do not go here. I recommend you take your service elsewhere to a spa that actually knows how to market their product. Even when we checked out the spa for the first time the lady said minors could use all the spa equipment except the little room. Stay away!
I ended up getting the King s bath and a scalp massage. The massage was ok (not worth the price), but the scalp massage was the worst I ve ever gotten. You would think they d step it up a notch, means how it s at a fancy hotel in Vegas. My scalp massage lasted about 5 minutes. Anywhere else in the world they do 20 to 30 minutes. I added the tip prior to my massage thinking there wouldn t be an issue because I m getting services at such a fancy place... The spa area itself was so crowded and loud. I had to wait for a chair to sit down in. Go elsewhere for the price.
My boyfriend and I , we visited the spa few times in the past and I have to say it was great in the past but out last visit was horrible. We booked the couple massage and were hoping for a nice relaxation time together. Unfortunately , the massage was horrible... my boyfriends deep tissue massage was not what he was expecting, my massage was... let's say this: the worst massage I ever had in my life... I felt like my masseuse was rushing , skipping my arms and cutting on the massage time. Because it was my boyfriends bday weekend , I didn't want to make a fuss about it but I contacted the spa after our trip ...and nobody wanted to help..we won't be back for sure . I'm very disappointed
My husband booked a 80 minute deep stone massage for my 75th Birthday with an experienced Masseur named Alan who was absolutely terrific. Totally relaxing ! Each person at the spa was polite, helpful and informative and my experience was wonderful.
I paid $185 for 50 minute facial. I get facials every month and had high expectations for this spa being at a luxury resort in Las Vegas. I was extremely disappointed in the service provided. The lady providing my treatment literally spent 25 of the 50 minute service time opening and closing cabinets and drawers, mixing pastes, etc. I am being generous by saying half of the time was spent giving a facial treatment. I would not recommend the facial service at the Canyon Ranch Spa. I was also disappointed in the customer service provided afterwards in which they were not willing to refund, discount, or compensate any of the service time.
I had cut my foot and it was bleeding.... I tried to cancel and they charged me anyway. I told them it was a health risk not only to myself but to th staff. There response was we can just avoid that area I would NEVER step through the doors of this place EVER. There is no telling what the person before you had going on and they avoided......
Excellent massage and ambience. Had Laura as my masseuse. Her hands keep moving; excellent touch and feel for sore spots and right amount of pressure. Definitely ask for her. Spa amenities are good too; as expected from a high end place. Good relaxing couple of hours there.
All I wanted was a couples massage. They had us check in an hour before our appointment, offering us other services that we didn't need or want. The massage was just ok, and it was way overpriced...
Yes it's big but facilities are no more luxurious or extensive than you'd expect to see in a good quality gym. Further, the facilities are not mixed therefore if you're planning on having a romantic spa time with your better half your limited to only a couple of relaxation areas. A pretty poor experience for a five star resort.
I had the most amazing Swedish massage there from Juliette. It was exactly what I needed. Not the same old textbook ones that I get at home. Make sure you ask for her!
First level equipment. Complete aerobic zone Crossfit room very well resolved although with little space. Fair weight room of space but with very new material. Pistols, balls and vibratory and percussion curlers for self-massage. Perfect machine room. I loved the bar where you can have smoothie with protein, smoothies, juices or fruit. They have an impressive climbing wall. It is a top center among the tops. Designed for casual audiences but with world class quality. No one will feel let down.
I received a prenatal massage today from Karen. It was wonderful! I'm only 14 weeks pregnant and my body has been feeling good so far, but this massage made me feel great. I also recommend the Salt Grotto. The spa is beautiful, but you could easily get lost because it's so big. You just have to really pay attention to where you are and read the signs carefully.
Worst spa experience I ever had. Hydrospa (hot tub) was not working during visit. Strange that there were no TV screens in the lounging areas...never seen that in a Vegas spa before. Noticed that some signs stated that I was in the woman's section. Looks like they switched sections and the men's area got screwed with the nonworking jacuzzi. If you were a woman, you got everything working. Snack and beverage selection was extremely poor compared to Qua Spa at Caesars ( which is where I recommend you go instead). I will NOT return to this spa. Please AVOID at all cost.
Not impressed.... Relaxing lounge lighting and plants was dusty dirty and also very loud. The message was ok but not worth my time. I ended up leaving as soon as my message was over, very uncomfortable place.
This is a spa for people that have not been to any other spas. The reception, the locker rooms, and facilities look cheap, bright and not relaxing. The masseuse was average.below average as well as the overall experience. I would have given this place 3 stars but the facilities at the Wynn and even the Palms is better than this place. Spend your money elsewhere.
Worth a stay at the Venetian! Staff are fantastic! Chantelle very accommodating, helpful and courteous. Alan is an excellent Massuse. Calming atmosphere, refreshing scents make this spa a perfect get away from the noise and smoke of the casino. The young lady who assisted me on the phone was so pleasant and really understood my needs. I unfortunately can't remember her name.
Had the the most pleasant experience and I visit many spa's. especially loved how courteous one sweet girl, I believe her name was Shawntelle was with me. Extremely helpful
I used this spa while a guest at the Venetian, so I can't comment on the massages or other treatments they offer. The facilities themselves, though, were very nice and definitely helped me relax. I even went back a second day towards the end of our stay! However, I can see why some people might not like it.
The check-in process: seems needlessly confusing. If you're staying at the Venetian, you encounter a desk where you can pay and/or look up your previously booked appointment. Then you walk down a long, twisting hallway, which (I think) leads you into the Palazzo, where there is another such desk. The receptionist at the first desk told me not to stop at this second desk and to just go straight in. Then once inside the locker room you encounter yet another desk where they actually give you your shoes and a locker. And potentially a tour. Honestly, the quality of this part of the process seemed to vary dramatically based on time of day. The first time I went, it was close to when they opened with only one or two other people, so I got a complete tour and any questions answered. The second time was in the afternoon and I think the staff were assisting other guests. Luckily this time I didn't need a tour, but if it were my first visit I would have been confused and annoyed.
Locker rooms: are large and open. There's a small changing area behind a curtain if you're shy. Unlike other spas with push-code lockers, these have tiny key cards that you keep with you around your wrist.
Whirlpool: is oddly small. I would say max 6 people if they knew each other, maybe only 3 if they were strangers. There were six heated lounge benches around the pool which were comfortable, but not super relaxing in the echoing whirlpool room.
"Experiential rain showers": These things sounded fun on their website, but are way too cold to actually use.
"Igloo": If the rain showers weren't cold enough for you, here is an ice shower!!
Herbal laconium: Small, but nice. No steam, and not as hot as a sauna. Since I find both saunas and steam rooms oppressive and difficult to breathe in, this was good for me, but I can see how it might disappoint other people.
Relaxation lounge: Super comfortable! Lots of different kinds of comfortable chairs, so you'll find a good relaxation position no matter your preference. Although the space is actually relatively large, it still feels intimate through the use of curtains and furniture to create nooks. Also well-stocked with different magazines.
For me, the stand out at this spa were the co-ed spaces since I usually visit with my husband. Most such places are almost entirely segregated so I don't see him at all. Here some of my favorite rooms were the co-ed ones!!
Co-ed lounge: large and airy, but similar to the lady-only lounge, furniture clusters create more private nooks. Water features create a soothing background noise that drowns out other people's conversation.
Salt grotto: A relatively dark space with twinkle lights in the ceiling and heated benches. I really liked this room! Maybe I just miss the beach.
Wave room: This was my favorite room. It looks kind of weird when first entering, but just give it a chance and you'll get into it. It's incredibly quiet and round with a dome ceiling, where the colored lights of an ever-moving water fixture are reflected. You recline in padded loungers to stare at the ceiling (or take a nap!). Very relaxing!
Food/beverages: Like most spas, they provide bowls of fruit, iced water with lemon, iced tea, and, my favorite, MELON WATER. It's just water with melon balls in it, but is definitely an idea I will be copying at home. Refreshing!
Anyway, I can definitely see why some people might have had bad experiences at this spa. Like everything on the Strip, it's expensive, and may not be worth the price depending on what you like in a spa experience. The staff I encountered were all friendly and helpful, and the areas were all clean and cared for. I'm not sure if I'll be back, but I liked my visits!
I had the most incredible 50 minute massage. My shoulder was very tight from a lot of travel lately and an old injury. My therapist not only provided a great massage but recommended some stretching exercises to help it from not happening again. The facilities are amazing. I wish I had arrived 2 - 3 hours prior to my service to use the spa, sauna and all these other rooms they have that looked really cool. Next time I am in Vegas I will head over there to work out in their gym and use the steam room.
We booked a group today and have not had a so relaxing time! We booked 6 massages and were rushed the whole time. The only thing that was enjoyable was the massage itself. The spa was at capacity and you could clearly tell with all of the women waiting in line for showers. You could not enjoy most of the saunas because they were full. At the end of our visit the group manager argued with us for ten minutes in regards to a miscommunication at check in due to them rushing us in and not paying attention to our individual pay. The biggest disappointment was the group manager arguing with us in front of everyone checking in. We would not recommend or be back.
I have had many high end spa treatments but this was by far the most expensive and the worst massage I have ever had. The facilities are amazing, but very loud and not all places are relaxing. The area that you are in before you are called to meet your therapist is very nice and could be very relaxing if there wasn't so many lights. I had a full 80 minute massage and added a foot revitalize (because I have a severe case of plantar fasciitis) to my package. I really was excited about this add on because my feet were killing me after walking around for 3 days. They told me that the extra package would not be included in my 80 minutes ( I guess it was 10 minutes long) but I was out of everything in an hour and 30 minutes. That was dressed and in the showers. The final part of my massage, I am assuming was my feet, however after a few rubs my feet were covered in a warm towel for about 30 seconds and then I received about 10 more rubs and I was complete. I paid an extra 27.00 to have a warm towel wrapped around my feet and 10 extra rubs. (WOW, that was wasted money). The lady that did the massage was very rough. She would yank the blankets around when starting and then throw them back on when she was finished. I always love having my hands, fingers and arms massaged near the finish and boy that was a waste too! The herbal room was the best room in the whole place but only 4 people could go in there at a time. The seats weren't very comfortable and relaxing, but I loved the smell in the room. Unfortunately, so did 2 very loud other women. I read a lot of the other reviews before I went and saw where some people were not very impressed while others were, so I thought I would see for myself. I only gave the place a 3 because there are a lot things to work with, but the massage itself was a definite 2 at the most. The front staff was very welcoming and nice. He even talked me into get the extra foot session, but it wasn't worth it. I will be staying at the Venetian again, but I will not be visiting the Canyon Ranch again. I will go to another hotel to get a massage at a cheaper price and a way better massage.
I had a wonderful experience in salon Canyon Ranch. It was my birthday and Carley did incredible job with my hairstyle. She exceeded all my expectations. She was very friendly and professional. Thank you very much for the most beautiful hairstyle I have ever had.
I have been to many spas and I have been to this one several times. I would have to say it is my favourite so far. I enjoyed it so much I didn't want to leave. I most enjoy the Himalayan salt grotto. So relaxing, I wish I could build one at my house!!
I have been here now twice. Both times the services were excellent and I really enjoyed the amenities-especially the herbal steam room, wave room, salt grotto, and the tropical rain shower sequence! Check the promos section on the site for discounts year round on certain services. A star was lost because both times although I arrived with adequate time prior to my appointment, I had to wait long enough to check in that I started to worry that I needed to rush. After a lengthy check in procedure at the front desk (staffed both times with only one person) when I went to the next desk to get my locker assigned and sandals both visits there was no one there when I came back so I had to wait once again. It made me stressed out that I was running behind when I came to relax! That however was completely alleviated once I received my locker and received my treatment and enjoyed the amenities.
I absolutely love this spa! You get free access to the spa facility when you book a massage. I have visited this spa about four times. It's still my favorite spa! If you dont get a spa treatment you can actually pay for a spa pass and use the facility. There is so much to do. There is a few hot tubs and an aromatherapy igloo to cool you off when you get out. It still has the run of the mill spa amenities such as a sauna & steam room. The things that really set this spa on a different level is the following: 1. Salt room/mineral room: room made of large pink salt blocks. The bench is shaped with an ergonomic wave, which wraps around the room and is made of salt blocks as well. There is a water feature (mini waterfall dripping on salt). The ceiling features twinkling lights that look like stars. 2. Wave room: Dome like room that is very dark with super squishy ergonomic navy wave chairs. There is a little pool thing that makes waves and casts the water squiggles on the dome ceiling. For some reason this is my favorite feature of the spa. It's as if you were teleported to a little bubble under the sea. The sound of the mini projection pool making waves is so peaceful. 3. Igloo: freezing cold water mist paired with aromatherapy to cool you off when you get too hot from the steam room, hot tub, or sauna. 4. Conservatory: coed area of spa which features healthy snacks, water, coffee, tea, & reading material. A place where you can chat with lots of seating. There is a really good salon there. I've gotten some good massages and one that was terrible. The one that was terrible was because the lady wouldn't be quiet and just vented about her problems. People payment to unwind and relax. They are trying to get away from their own problems, not hear about yours. It's terrible etiquette. I dont want the person who I just met 3 minutes ago to tell me their life story. I just want to relax. I wont allow that 90 minutes ruin my opinion of this spa. It's a great way to spend the day. I would highly recommend if you're visiting the Las Vegas area.
I would like to give this 3.5 stars if that was an option. There were some things I liked about it, including the massage itself, but in a town with so many great options, I would likely try other places (or go back to Qua, which I loved) before returning here. The facilities look a little utilitarian rather than luxurious and there are not as many niceties as some of the competitors offer. Additionally, my massage therapist was 7 minutes late to get me and wrapped up 2 minutes early, making my paid-for 80 minute massage only 71 minutes. And while that might not seem like a big deal, that means I was shortchanged more than 10% of my massage! At the price per minute, that was $32 worth of services I paid for and didn't get. Add to that th e fact that there is a mandatory 15% gratuity and 3% service charge and it totals a customer who likely won't return despite the fact that the therapist was talented.
I have never had a more life changing experience. My massage therapist performed more than a deep tissue massage. She healed years of neglect and muscle damage. She was able to Immediately stop my shoulder pain and taught me several stretches to continue the healing process. I can't thank you enough for your help. God bless you...
My Husband and I stayed at the Venetian for our Honeymoon, as part of our twelve nights stay we treated ourselves to a full spa day totalling over $800. I deeply regret not reading the reviews on Google/Trip Advisor before booking as all of the flaws from at least 7 years ago are still present today. We had to check into 3 Reception desks before reaching the Spa and each time we were just repeating ourselves over and over again. The first receptionist's printer broke and this had a knock on impact to our treatment times and by the time we had reached the third check in desk the staff were very impolite and annoyed that we were late for the treatment (through no fault of our own).
I was given the wrong size shoes, a dressing gown and told to get changed with no further contact or direction from the staff, a locker was allocated and that was that..... After returning back to the female reception desk to find out where I go for my treatment and how I then link up with my husband for our joint treatment I was once again reminded how late I was and that I was supposed to be somewhere else (small male/female waiting area). ... How would I know this is no one has told me?
My husband had the exact same experience through the Male process/changing facilities and was a further 5 mins late for our first treatment as he (by now a good 20 mins into our treatment time). We have been to many, many Spa's as couples and individually but we have never both been stressed out by the Spa itself.
On the surface the facilities looked basic and the Spa is large with loads of staff standing around chatting instead of being attentive and professional. Ultimately at this point we felt like the day had been ruined already so we didn't actually want to go ahead with any of the days treatments, to be fair to the Massage Manager she listened to our complaint and arranged for a refund for the whole day.
Overall we felt that the staff were under trained, impolite, unprofessional towards our needs and as the Assistant Manager was not concerned with addressing/understanding our complaint to make things better for other future guests (Which upset us most).
My wife & I have been long time customers and today we're extremely disappointed after waiting in a line that never should've been allowed to become so long with only 1 person working the counter only to learn the daily rate increased, not worth it when we had a limited amount of time to begin with which was burned waiting in line
It was a very nice space. I was able to relax. There is also a sense of cleanliness. There are always staff in the locker room. Thank you everyone. At the reception, you will be asked about the size of your feet. I was 24 cm so the size was seven. In the spa, we move with sandals delivered at the reception. The shower booth is always kept clean. Fruit water is also available and you can drink it all. The coffee also had regular coffee and a decaf. There was also a fruit. There is also tea. When I went there was banana chips. You are free to go in and out one day. Please be careful not to cut anything that is wound on your arm. Please rest assured that the specifications are not so easy.
I went in for a massage, had to check in to multiple desks, with ZERO help and guidance. The atmosphere is loud, bright, and not relaxing at all. They yell your name loudly, the place is a mess, and with the exception of one or two people the staff is not friendly. The hot tub is tiny and I would not pay for another service here. I also was trying to link up with someone and we were both told to go different places. Super unorganized and NOT relaxing.
I recently had a pedicure and was very disappointed. For $125, I would have expected a luxurious, long leg/massage. The massage lasted about 5 minutes! I wish I would have gotten a pedicure at home BEFORE I came to Vegas! I would have saved $90 and had a better experience!! Don t waste your money!!
My sister and I took a girls trip to Las Vegas and decided to do a spa day. I scheduled hair and nails at the salon; she scheduled a massage. All three services were excellent. Staff members were highly professional and the spa was amazing. I used the eucalyptus room, wave room, igloo, heated sauna, hot lounge chairs, salt grotto, and the showers. My sister used all of that and the workout gym, and the experiential rains. We both also sampled some high end products at the salon store. It was really quite a bit of pampering for 200$ each. Yes, the actual services are more expensive than in my home town. But I have never been to a spa like this- and that s worth something too.
This spa is showing its age, the hot tub is way too small and the steam room smelled of mold. Other spas on the strip are much more updated and the facilities are kept to a higher standard.
Extreme rip-off at almost 80 dollars for basic spa entry. Attendant said it was 'due to upgrades'. It has looked the same for almost 10 years. About a year ago, it was $55. Ceasars and Encore spas are much larger and cheaper. Don't waste your money, never going back.
I paid for 80 Min Massage. When monitored time, it was less than 60 min.I approached Manager,He told me they will take care of it.I did check my credit card statement.They charged full price.
I came to Las Vegas for 5 days. I booked treatments for my self a week in advance, every day at 2pm. Well, my facial never happened because I am Acutane and the spa forgot to let me know. Last day s massage also did not happen due to scheduling issues. The staff is quite nice but obviously incompetent in the function they have... I also hear that Ceasar s has great spa- May want to stay there next time- very disappointing.
This is a nice spa but the employees are very rude and working here sucks you dont gwt any raises or no incentive to want to even stay working there.....
When you have an appointment for a massage they make you walk half naked through guest areas with fully clothed men only to wait awkwardly in rooms with others there for a haircut. Very unorganized and uncomfortable with no helpful guidance or assist from any of the staff
Had an amazing spa day celebrating my mother s birthday! Full body scrub and massages followed by facials and then manicures and pedicures. The employees were all so professional and kind. I cannot wait to come back to Vegas to do this experience again. Highly recommend if you are looking for a spa in Vegas!
Tyler, the massage therapist was simply amazing! Great pressure and helped me locate this lower left back pain I ve been having for 2 years and correcting my posture. Thank you!!!
The spa club itself was amazing, relaxing and so happy I went on a Monday morning where it was so quiet and calm.
I regularly visit here when I vacation to Venetian. I always have a great time getting a mani pedi. This spa is very high end - you could spend a whole day there!
Love this spa. Been here 3 times already. Thinking of going a second time on this trip. It's relaxing the people working there are nice and take their time to ask what you need or what you want from your experience. I love the ammentities they have, the wave room the salt room was really cool and relaxing. The only thing I don't like is the clothing optional parts of it. Some things I would want to enjoy but without seeing naked people. Use a robe or bathing suit. Go on a weekday morning a lot less people. Plus I love the fact that you can leave and come back during the day. If you go during the week it's open later then the weekends so you can spend more time there. Yes it's expensive but it's worth the money you spend. Best relaxing spa I've been to.
90-minute massage was more like 60. I booked early in the morning for 9 and the waiting room had about 11 others with appointments at the same time. I was 2nd last name called so that took up 8 minutes alone. The clock doesnt start when your massage does but i had picked the pil i wanted and the therapist still continued to ramble what the other scents were...again waisting time into my massage which is on the pricier side. Most disappointing part was there must have been a washroom on the other side of the wall because a toilet kept flushing so not very relaxing. The therapist was decent. Was hoping other reviews were wrong seeing venetian is my go to casino hotel to stay and play in vegas but the massage fell short
My wife and I had the best time. Arrived early and stayed till 5pm. I had Joliene for my massage. She was very experienced and extremely personable. Thank you for a great day. After meeting several repeat guests, I think the weekends can get very crowded. We went on a Tuesday and the Spa was nearly empty in the morning.
In view of the price for a day at the spa ($ 50), we asked to visit the place in order to decide. The hostess did not want to ... Despite this refusal, we still took the risk of paying hoping to spend a good moment of relaxation with two. First bad surprise that we discover when entering the SPA: a big part is not mixed .... Overall, if I want to spend time with my spouse I have 3 spaces for this: a room with lots of relaxation passage because it allows access to different space, a "quiet room" and another room with steam where there was no place .... in short, great disappointment ..... We decide to separate in order to enjoy the services individually ... But again bad surprise, the phone is strictly forbidden and the staff is there to remind you. . to tell you, I could not even send a message from the locker room without being picked up ... So I could not at any time send a message to my spouse to try to cross without leaving the SPA. But that's not all, another nice surprise .... NOTHING WALK in the spa except jaccuzi. The rooms are not at the right temperatures and of course no thermometer is visible to check ... The staff is totally incompetent and only knows how to smile stupidly while apologizing. Oh yes, sorry, I'm bad tongue .. there was a solution for the hammam: open the door wide so that the machine detects that the temperature is no longer adequate and water vapor balance ... well sure it's not the employees who hold the door but the customer. Standing in front of a machine that does not work for 50 dollars is a little abused?
Really, do not waste your time in this place let alone if you go there as a couple.
I was here piggybacking on my husband's convention because it was our anniversary weekend as well. I decided to try the day spa pass. Now I did read the reviews here and on Google and I figured I'm only doing the day pass so how disappointing could it be? It wasn't great. I am sorry to state that the majority of the poor reviews are right on. The spa itself is very maze-like and confusing with limited signage, and while the staff is very nice, this is not a relaxing environment at all. People were having not-so-quiet personal conversations in the Quiet Zone room. The Salt Grotto was not really a Salt Grotto at all. The Wave Room made you feel like you were looking at an inverted drain. Perhaps the worst part for me was heading into the Aquavana treatment area to encounter extremely small saunas that could probably fit about only 3 people comfortably. And a thermal bath which was a Jacuzzi the size of my in-ground spa at home. Surrounded by only four thermal chairs. It gave you the feeling like you were on top of everyone, and I had decided to go in flagrante delicto under my robe... I did not even attempt to get into the water because I felt like I was literally going to be climbing on someone's lap getting in. Shame. I was kind of looking forward to a few hours of relaxation, which I definitely did not get.
Where to begin. First, when you promise a customer a service, you need to have the tools to provide the service. I called to see if the spa was able to do acrylic nails. I was told yes. Second, if you can t provide your nail techs with the necessary equipment to do a stellar job which customers expect in Vegas, then you should not charge $125 for the service. Disappointed and debating cancelling the rest of my spa services. My nail tech was phenomenal, the staff as a whole was phenomenal (front desk offered me 20% off) but the finished product is truly a disgrace. Had acrylic nails for over 10 years and of all places a high end spa in Vegas has done the worst job.
Omg wow!! Richard is the best I've ever had. Talk about fixing my body- like noone ever has. I'm so grateful. Also did a guided meditation while there.
Positives: A good value for the basic entry price ($50 USD weekdays, $75 weekends), many facilities to explore, lots of staff to guide you if you get lost. Quick response from staff when alerted that a couple was getting a little too intimate in the co-ed Wave room...
Negatives: no natural air or light... the entire facility is an indoor rabbit warren of dark doorways and hallways. Despite lovely aromatherapy everywhere else, the whirlpool stinks of chlorine. I hope the spa seeks a more modern and natural way to keep this water hygienic?
The most amazing spa I've ever been to. I often fantasize about going back! The variety of rooms/experiences that they offer are amazing. Highly recommend!
Tried to schedule a massage for my wife and 1 daughter while the other had a facial. This was going to be a very special treat since we just don t do this type of thing. We will not leave our teenage kids alone! So since I didn t want any services I was told I d need to pay the $51.50 spa charge to sit with my daughter while she had a facial and my other daughter was with my wife having a massage kind of a rip off but I agreed. She went and talked to the manager and came back and said I d also have to have a service of some sort in order for them to accommodate us, I could not just sit with my daughter by paying the $51.50 spa fee. Lost out on my $730 which I m sure is minimal to a facility like this.
I loved canyon ranch. Visited with my mom and sister and really enjoyed all the different rooms and areas in the spa. My massage was definitely not the absolute best especially for the price tag. Also the check in and out process was a bit of a hassle but we planned a whole day so time was not an issue. I would return!
Canyon Ranch SpaClub Las Vegas is a well managed spa facility with amenities above others in Vegas. There was a wait at the front desk as well as in the spa at check in. The interior desk was vacant for approximately 5 minutes without personnel to welcome guests.
The gym area is very nice with lots of free weights, cardio equipment, cables, and plates. You can utilize any exercise ranging from yoga classes to hitting the bench press. It is expensive for a one day pass if you are not staying at the Venetian ($50 USD), but the gym is free if you do stay. There is a restaurant and other services available which I did not use. I do wish they provided cleaners or wipes so you could wipe off the equipment. It is constantly cleaned by the staff, but it would be nice to have them on hand. Overall, a very nice setting to work out in.
Great sauna, but my 80 min massage lasted 70 at best, and my deep tissue was really light. Nice therapist, but way overpriced for the service. Ill go back to getting massages off the strip.
Watch out for these people. Their customer service is horrible, especially if you are running late for an appointment. They charged me $70 for service I never received. They obviously don't subscribe to the hospitality that the hotel does.
Good for the easily impressed! As a person who frequents spas often, customer service is very important to me, which this spa lacks. The check in process was very slow, the desk was understaffed and something that should take 5 minutes took 20. I usually get to the spa 30 minutes before my massage to enjoy the amenities, when the checkout takes 15 minutes longer than it should that cuts away from your experience. The locker room attendants were actually very good at their job. The massage was excellent, however when you finish, if you want to tip you must give them your credit card and a seperate transaction must be made, which is a big inconvenience. The service at the checkout was horrible, the manager should take the Ritz Carlton course on customer service. My recommendation is the spa at the Encore, which is literally next door. Best spa in vegas, comparable pricing and close proximity.
DO NOT WORK OR GO HERE! If you have the opportunity to work here just keep moving, it's not worth it! You don't get paid well AT ALL! I was wrongfully fired because the management plays favorites and if they don't like you they will do everything they can to get you out of there! The management is so unorganized and very unprofessional. The management is just terrible over all, so don't expect to get "luxurious treatment." It's all fake.. just a big spa with bright lights, loud people, and every time you go there will most likely be something broken or out of order in the spa
We have been to many different spas around the country. We've visited the Ritz in Laguna, the Waldorf Astoria in Orlando, and most recently, the PGA National Resort and Spa. The Canyon Ranch Spa at the Venetian and Palazzo resort in Las Vegas was by far one of the better spa experiences. Amenities within the spa were abundant, the staff was friendly, and the spa was clean. It was worth every penny and more. I highly recommend if you are a couple, to try the couples retreat! It was romantic and very relaxing.
I had the best massage of my life tonight by Clarissa. Let me back up though - I showed up a day early for my massage and the lovely person at the desk was able to fit me in just 30 minutes after what I thought was my original appointment. I was given a robe and slippers and a tour. I had no idea this spa had so much to offer and I m proud to say I tried it all! Some before the MOST AMAZING massage ever and some after. I will be returning. Thank you to the staff and to Clarissa for easing my tensions and troubles away!
I booked and prepaid for a 90 minute massage and a nail treatment for my husband for Valentine's day. He had a hard time finding the spa and was a few minutes late. I would understand if his 90 minute massage became 80 minutes, because he wasn't there on time, and they need to keep a schedule. But, instead, they said he couldn't have a massage at all, and that they keep all the money. They didn't give him his other treatment either. So, I am out hundreds of dollars, my husband got no Valentine's gift, and Canyon Ranch Spa Club lost a frequent customer. Beware. You had better get there early, or they will rip you off!
There was some initial confusion about rescheduling my appointment and Jas reached out to me immediately to resolve the situation. I really appreciate how he went above and beyond to ensure I was taken care of. Thank you for the great customer service. Looking forward to my upcoming appointment!
I love this spa!! 100% worth it. Just FYI: using the gym area of fitness center is part of your resort fee. The spa itself is extra (confusing bc the "fitness classes" are also part of their offerings).
The different rooms they have here are beautiful, unique, and super relaxing. Also FYI, some areas are co-ed (e.g. the salt grotto), so you should wear the robe, and other areas are within the locker room area itself so you can be naked (e.g. lounge, jacuzzi) :)
My only gripe about this place is that sometimes, Bachelorette parties roll through here, so many of the rooms will be loud w/girls talking, and my guy friends who have come here said the men's side is virtually silent/empty, because dudes dont gossip / talk very much. But normally, you can just avoid the big groups if you rotate which room youre in & relax somewhere else, while you're waiting for them to leave that area. I just wish there was a "no conversations" policy in the spa, because it makes it less peaceful. OR, if they want to talk, they should book a private block, so they can have the entire spa to themselves.
They do have showers here, so you dont need to bring shampoo / conditioner / body wash either. They have some stands located in the main area & the locker area that provide water, fruit/nuts, or tea. You get a small locker & they give you flip flops. Make sure you bring your key with you at all times.
Attendants are super nice, but the only annoying thing I've seen is that if you have an appointment scheduled for facial/massage etc, one of the ladies always forgets your name/what youre there for, and has to come ask multiple times. I've never had these services, but I've seen it while I'm in the lounge, and several other Yelpers have mentioned it... It's just kind of annoying when you are trying to nap or relax.
If you get a service ($50 or over) then you get access to the rest of the spa for the day! I normally get a manicure or a haircut, since those are the 2 cheaper services on their list. Everything on their menu looks AMAZING, but I m afraid that those will not be worth the high prices. Honestly besides the 2 services I mentioned, everything else seems overpriced & I don t envision you ll get equally higher service or quality for what you pay.
I was highly disappointed in my service and treatment during my time at the spa. I got my nails and toes done for my wedding. My nail technician utterly destroyed my real nails drilling them until it was painful, and rushing through my time there. She cut my nails to the point where two of them started bleeding at the cuticle and broke skin along the side of two of my nails. She continuously added that she needed to hurry and get my nails done because she had another appointment. This was my first experience at a spa and I was highly disappointed. I felt like I was rushed out and not given the proper services along with my time there, and to add that I spent three times the amount choosing to get my nails done at this spa because I was looking forward to a high quality spa. Unfortunately this did not happen I am not one to complain but less than a week later one of the acrylic nails broke off while I was typing. The paint is fading off and as a customer I am very upset with the service I received.
I was a little worried when I saw the low star rating but I was not disappointed, the entire experience was great- from start to finish. The services were incredible, the facility was beautiful and had lots of different options to suit everyone- was very happy with the experience would definitely reccomend
Overall amazing experience! Got the couple's massage with my girlfriend and it was pretty relaxing and well worth it. Jerry the manager was very informative and helpful. I strongly recommend this place for a little pampering.
By far the BEST massage I have ever had in my entire life. Three of us decided to go as part of our vacation and the other girls had an equally delightful experience. We decided on Canyon Ranch Spa on a whim after finding a discounted treatment package and researching the spa facilities. The facilities themselves were wonderful, although limited in number and space. Not a place to go to with a large party. The atmosphere was intimate and serene, perfect for relaxing. You can spend as much time as you want using the facilities once you re in. We would ve stayed until closing if we didn t have other activities scheduled afterwards! Overall a wonderful experience.
I had a wonderful day at Canyon Ranch SpaClub. I booked a private rock climbing lesson with Marra Winters who was fantastic and enjoyed it immensely. When you do a a private session you also get the gym classes (I did Barre and it was great) and full spa day pass - which was fantastic and the one price for all helped to soften the blow of a $50/day pass for guests. Loved it. Would definitely do this again when I return to Vegas.
I love visiting here when I m in Las Vegas. Very relaxing and offers a lot of amenities. I easily spend a whole day here just using the day pass. My favorite is the Salt Grotto. Management sorts any concerns you may have right away too. Thanks Canyon Ranch. Will be back in a couple of months.
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