Canyon Ranch Spa Club | Venetian & Palazzo Hotel Reviews

Had a reservation made with Lilly, she was professional. I have had many men's facials done in the past across the united states and the Canyon ranch is one of the best.

My spa experience at Canyon Ranch was nothing short of phenomenal, but my initial interaction with one particular staff member was shocking to the point of disgust.

I had booked a full day of spa treatments at Canyon Ranch for me and three of my closest friends. Hungry, but fearful of being late, we grabbed a few things from Starbucks and headed upstairs. We signed in with 30 minutes to spare. Hoping for something more satisfying than a lukewarm croissant, we made a beeline straight for the Canyon Ranch Grill...where we had the displeasure of meeting Daniela A.

As my friends were taking their seats, she walked over and barked, You know we don t serve Starbucks, right? And before any of us could reply, she stomped away.

I asked to see a copy of the menu and was ignored. At this point two of my friends walked away, completely insulted by her attitude.

I stayed, and on my THIRD request I finally received a menu. Daniela left the area and a few minutes later, her manager appeared. I m not sure what Daniela expressed in private, but her boss was working feverishly to smooth things over.

The manager invited one of my friends to sit, but she politely declined. In response, Daniela began to SLAM empty plates on the counter and DEMANDED that she sit.

She then started yelling across the room at my friends who had walked off, insisting that they come back and take a seat.

She was loud and viscous, and this unrelenting aggression incited an argument.

At this point other customers are beginning to stare, and my appetite is completely lost.

Considering how incredibly kind every other employee had been, this savage display was not only surprising, but disturbing.

She glared, sneered, ignored, screamed...every aspect of her character was vulgar and unwelcoming.

To say that she was discourteous would be a gross understatement. Her behavior was brutish to the point of being obscene.

Had a wonderful experience at the spa and salon in Las Vegas. The people were extremely nice. I had my nails done at the salon and they look great! I also had a body treatment and facial! Both were amazing. The facial was probably one of the best I've ever had. Great job Melissa! Great atmosphere, very quite and calming!

It s scam I paid $380 for nail color !! They don t tell you all these extra charges until you reach the front desk and I will be ok if the work done was good but the lady gave no idea what she s doing at all. I m coming back to Vegas again but never to this scam place .

Pricey but very relaxing. Great amenities and top notch staff. Would surely recommend it to friends.

The most wonderful, relaxing experience was enjoyed at Canyon Ranch Spa. The staff was very professional, courteous, and helpful. My experience was amazing. I didnt want to leave!

Avoid gel manicure. Maybe try regular polish instead. Not worth $100+.

This business doesn't care about their employees. I witnessed a customer screaming obscenities towards an employee for forgetting his name!!! All management did was apologize to the man and call another therapist to massage this disgraceful person. I would never spend money at this establishment ever again. No one should be treated with such disrespect.

Very nice spa. When we go we hit the spa for a facial or massage. My kids love the GYM, great facility to replenish for Vegas. Got a smoothie also, real good. If your a Grazie member you get discounts.

I really enjoyed my experience your the spa. All the employees were wonderful, one young lady sticks out in my mind I believe her name is shantell, so sweet and courteous, and I will definately come back on my next visit to Las vegas!

Visited on a Saturday mid afternoon in January. It wasn't too busy but by 4pm it was very quiet and not many people. I went for a day pass: they gave me slippers, assigned me a key to a locker, locker had a robe, towels and water a plentiful, showers and vanities are well stocked with toiletries and blow dryers. The stations I visited in the ladies spa were: the herbal showers, steam room, sauna, jacuzzi, aromatherapy room, ice room, and the nap/rest area where there is coffee and snacks. It's a small walk to the communal areas, there I visited: the sound/meditation circle room, the atrium for some tea, and the salt room.

if you're thinking of getting your hair styled. ask for Davone. She's very experienced and knows what she's doing. She gave me a great layered hair style and this is me saying she's the first one who has impressed me across the USA for a style alone service. she was very friendly and recommended a Express keratese treatment that softened my hair for 35$. I am taking one star off for the high price for longer hair. and that's not her fault. Clean place too !

I made my appt for a massage in person at the Venetian desk with Caesar. I booked a massage. I asked him what to bring with me. He only said "i.d" so I checked in with such, a half hour before my massage.
I heard the rep (that evening) check in a woman before me and explained the gratuity and other amenities. I had not been told those. Upon my turn I followed the rep as she told me the directions to the spa...a super long hallway with twists and turns. I arrive at another desk and get to clarify my info.....yes my massage is booked, yes you can pay now including a 15% gratuity or pay gratuity after plus u must pay a service fee. I was not informed of that. You have access to all facilities 2 hours before you service. What?!?!?!! Wasn't aware. I didn't even have a bathing suit with me.

Showed to the facilities. I'm to undress and put the robe on. Lock my belongings up. I wait in a "ladies lounge." I get called and my masseuse leads me to our room. Fine. She is a wonderful woman.
Massage was sub par. Not any thing I would've tolerated at home. I had a knot under my left shoulder. It went unaddressed. She pretty much ran her fingers along my spine to neck about 5 times and called it a day. What am I supposed to say? Tell her how to do a proper massage? I paid $140 for this!
I did not get to take advantage of the steam room, any of the Aqua room things. I had no bathing suit, thanks to Caesar. I showered in a fully stocked shower and went on my way. The attendants were helpful. Sometimes unsure of what to do to help me, but tried their best. So disappointed. I was there for my 15th wedding anniversary. Not sure I will be back to Vegas. I advise not yo put your eggs in this basket.

I was here for aws reInvent 2019 so decided to try the massage treatment for the first time in a spa.
I got the regular massage and had Mandi (Amanda) as my message therapist. She was amazing, really got into all my tensions and had me feeling like a new person afterwards. So good I had to follow up and make another appointment for the next day. All day spa amenities access was very nice to enjoy after the massage. I personally liked the saunas and ice showers. Also enjoyed the various sets of relaxation areas in the spa. My mom was with me so I had to get her the treatment and she enjoyed it as well! Would definitely recommend if you have the budget for it.

This is my second visit to Canyon Ranch. Each time I visit I have high hopes but ultimately don t enjoy my experience as much as I expect to based upon the amenities. It is a large facility but it s chaotic when appointment time comes. There was confusion as to my appointment and I waited into my treatment time for masseuse and the appointment did not run over to accommodate. The massages that I have gotten there do not correlate to the price points they are offering.

Loved the massage and the exercise facility, also the restaurant in the spa is nice for lighter, fresher food than you what you generally find in restuarants.