I booked and prepaid for a 90 minute massage and a...

I booked and prepaid for a 90 minute massage and a nail treatment for my husband for Valentine's day. He had a hard time finding the spa and was a few minutes late. I would understand if his 90 minute massage became 80 minutes, because he wasn't there on time, and they need to keep a schedule. But, instead, they said he couldn't have a massage at all, and that they keep all the money. They didn't give him his other treatment either. So, I am out hundreds of dollars, my husband got no Valentine's gift, and Canyon Ranch Spa Club lost a frequent customer. Beware. You had better get there early, or they will rip you off!