I would like to give this 3.5 stars if that was an...

I would like to give this 3.5 stars if that was an option. There were some things I liked about it, including the massage itself, but in a town with so many great options, I would likely try other places (or go back to Qua, which I loved) before returning here. The facilities look a little utilitarian rather than luxurious and there are not as many niceties as some of the competitors offer. Additionally, my massage therapist was 7 minutes late to get me and wrapped up 2 minutes early, making my paid-for 80 minute massage only 71 minutes. And while that might not seem like a big deal, that means I was shortchanged more than 10% of my massage! At the price per minute, that was $32 worth of services I paid for and didn't get. Add to that th e fact that there is a mandatory 15% gratuity and 3% service charge and it totals a customer who likely won't return despite the fact that the therapist was talented.