Emma Dean

Review of Canyon Ranch Spa Club | Veneti...

My Husband and I stayed at the Venetian for our Ho...

My Husband and I stayed at the Venetian for our Honeymoon, as part of our twelve nights stay we treated ourselves to a full spa day totalling over $800. I deeply regret not reading the reviews on Google/Trip Advisor before booking as all of the flaws from at least 7 years ago are still present today. We had to check into 3 Reception desks before reaching the Spa and each time we were just repeating ourselves over and over again. The first receptionist's printer broke and this had a knock on impact to our treatment times and by the time we had reached the third check in desk the staff were very impolite and annoyed that we were late for the treatment (through no fault of our own).

I was given the wrong size shoes, a dressing gown and told to get changed with no further contact or direction from the staff, a locker was allocated and that was that..... After returning back to the female reception desk to find out where I go for my treatment and how I then link up with my husband for our joint treatment I was once again reminded how late I was and that I was supposed to be somewhere else (small male/female waiting area). ... How would I know this is no one has told me?

My husband had the exact same experience through the Male process/changing facilities and was a further 5 mins late for our first treatment as he (by now a good 20 mins into our treatment time). We have been to many, many Spa's as couples and individually but we have never both been stressed out by the Spa itself.

On the surface the facilities looked basic and the Spa is large with loads of staff standing around chatting instead of being attentive and professional. Ultimately at this point we felt like the day had been ruined already so we didn't actually want to go ahead with any of the days treatments, to be fair to the Massage Manager she listened to our complaint and arranged for a refund for the whole day.

Overall we felt that the staff were under trained, impolite, unprofessional towards our needs and as the Assistant Manager was not concerned with addressing/understanding our complaint to make things better for other future guests (Which upset us most).