Calypso Restaurant & Lounge (Jing'an Shangri-La) Reviews

Hotel appearance is nice, but not enough counter service. Was not able to get room as wanted while guest next to me was able to get it that wasn't needed.

Normally Jingan Shangrila is always a 6 On 5. This time a couple of things happened. Forgot turn down service. Had someone on room service phone who did not speak or spoke little English.

Nice hotel. Close to ifc mall and and all other shopping areas

There s an unpleasant smell in the room I was given so I requested a change. The second room is a lot better. And the staff has arranged a air purifier in the room so I was thankful.

Great experience except hotel to the car was very poor. Driver constantly was tapping accelerator and/or break even with little traffic. I was sick when I got to PVG

It was really difficult to catch a taxi when I went to airport. I almost missed my flight.

Fabulous breakfast in the lounge, nice corner room upgrade, overall great visit.

beautiful, well kept hotel with great helpful staff

Appreciated much to the amazing hospitality services arranged by Coco and Galeen of Horizon Lounge. They took proactive steps to let us stay in a wonderful room without much sunlight while having fantastic view. They both did a professional job with polite/ friendly attitude and guided us to dine in Shanghai. Sure to come back again.

Services were very prompt. We have a full week meeting at Shangri-la, I am pleasantly surprised to be greeted by Molly upon check-in on my diet requirements. :)

The HISTORY of ..... SHANGRI - LA JING AN SHANGHAI. FRIENDSHIP and good TASTE always endures over TIME thanks marcel

Good hotel

#Shanghai

There was a pool party on the 5th floor, we knew of the place through a wechat community. Young people, music and a bar outside. Was an amazing experience, we had also the opportunity to taste Italian beer since was a special offer for that day.

Marge and Cherrie in the Executive Lounge are the greatest. They should be the exemplars for every employee.

I appreciate the high touch experience at check in and really enjoyed my room.

Thank you!

The manager was excellent; she helped us with everything we needed and also thing we did not anticipate. Food was great.

Your Hotel was very nice to stay, we had a wonderful time. Most of all your staff was the best of any hotel I ever stayed.
Christina Li and the downstairs Lobby should be be made a hero for all she did, without her we would not even have stayed at your hotel. With staff like her your hotel is a 10 star. There are so many others, up in the club, Cherry, Coco, Nancy and Robin. I wish I knew more names but the level of service they gave is more then all the stays I have ever have. Thank you from my heart your hotel (this location at least) is the best.
Robert

Room was very nice. The food was not that great. Hamburger from room service tasted weird and french fries had a bad taste. Breakfast did not have many choices. And, when I received my bill there were more fees and surcharges than I was expecting. Those should be clear upfront.

Wonderful accommodation experience here in Shanghai. It is great to stay here while attending the professional conference with busy schedule. The staff team is supportive to make this business trip easier for us. Definitely would consider to revisit this hotel again

Stayed in Shangri-La Jing An from Feb 1 to 3 as well as from Feb 8 to 9.

First of all my experience from Feb 1 to 3. The rooms are very pleasant, cozy, and luxurious. However, there was one incident that occurred on Feb 2. The card key lock had run out of my battery therefore I ran downstairs to the front desk to inform them. They sent someone up with me to confirm that the battery was gone.

The worst part of it is that since the battery lock was out I discovered that I could easily push the door open. Nothing was missing but who knows whom could have entered the room. This doesn't make me feel safe.

Second of all I had to wait 30 mins for the engineer to come to change the battery. I was late for my appointment. I received no apology and staff seem to brush it off like a normal routine day.

On my second stay on the date of Feb 8 I would like to mention that there was blood stains on my blanket covers which I called and notified front desk. Housekeeping was prompt and even provided me with a complimentary bottle of red wine which is nice. Nevertheless the experience was kinda gross.

Organizing my meeting was simply seamless with such capable people that were assigned to me:
Micky - Words cannot express how efficient and perfect she was in doing her job, her professionalism and in anticipation of everything that is going on around her. She needs to share and teach what comes natural to her. She genuinely likes people.

Frank (not sure of his name) - he was there at my meeting room, Osmanthus, at 5:45am with a jolly smile and aura about him. He was fast and responsive. He made a pleasant impact on me with the one hour interaction that morning before Micky took over.

1515 - Amazing service and dinner experience. I already wrote my feedback to Arnaud :-)

Jing An Shangri-la is a very new hotel in Shanghai relative to other 5 star luxury hotels out there. The airport transfer experience was smooth and having greeted by the customer relations personnel upon arrival with direct check in at our room was a nice touch. I was given a room at the top floor (59th) with very nice view of Shanghai. The room clean up service after the first night was great, with a personal note, telling us that they noticed we needed more shower gel from our first night's usage and added a few more just in case. This is service at its highest level where customers habits' were noticed at such detailed level and with a personal touch. That said, there was a slight decline in service on the subsequent days (esp 2nd last day before check out - the sanitary pat was not replaced and fruits platter was not replenished). A general comment on maintenance - there was signs of discolouration on the walls at the head of the bed and the towel hook is about to fall off. Kindly pay attention to this esp knowing that this hotel is relatively new. As for the swimming pool, it is good that swimming gears are provided for customers. However, the swimming cap given to us was slightly smelly. Do take note of that.

Alisa Yun took very good care of me. She was awesome!

Super friendly team who is professional and helpful

Overall, first time staying at your hotel, I was highly impressed with accommodations and staff members. Attention to every detail.

Beautiful hotel, breathtaking view, attention to detail

The garage guidance is poor, and the small steps at the entrance of the garage hotel are not suitable for luggage handling. As a five-star hotel, there is no welcome in the garage! Does not include parking fees, no instructions! During the epidemic, breakfast can be taken to the room, but the small and medium-sized coffee table in the ordinary room is pitiful!

Service from the main ground floor reception is bad. We spent almost 30 mins to checkin.
But the service from 55th floor, at executive reception is very good. Especially thanks to Coco Li on the 55th floor. Great service from her.

The attraction of the hotel increases with every stay.
Jing'an district has good environment and good access, so you can spend comfortably.
The hospitality of the hotel staff is also improving.

The service upon check-in and check-out is fantastic. The service staff was able to make me very at ease and comfortable. Housekeeping staff was also very friendly and hospitable.

I am a regular guest and the service and overall hotel experience is excellent as usual!

Thank you.

I was surprised how that you charged expenses for me to print documents in your business centre. This is free in most hotels. Otherwise good. Good people but could recommend that the Concierge would have a typical one day tour recommendation for a new to Shanghai tourist better thought out.

Really enjoyed my stay, amazing room with view, good checking in using the App, breakfast in the Club Lounge (with colleague) was perfect and the hospitality of all employees was amazing - housekeeping, reception, club lounge. Well done, I love this hotel.

I have stayed here many times. This is definitely not the best experiences. Actually it is one of the worst experiences.

Worst out of the worst is bell service for taxi. I tried twice, none of which works. Most ridiculously the bell service guy got the hotel address wrong so that the taxi driver went to wrong place. By the way, he is using taxi apps (DiDi?).

On the other hand, there are lots empty of taxis running around on the street. I even asked the bell boy to call taxi on the street. But he turned down my request.

Overall the hotel is well-maintained. Unfortunately I was unable to secure a king bed room as requested.

Very nice room. Outstanding service. perfect location

Nice room, but stain in carpet in room. It seemed someone tried to clean it, but the carpet was still slightly damp in that area when entered room

As always, the high quality, did not go to the pool before, this experience found very good, 25 meters standard lane, water temperature and water quality is excellent.

1-no brush and toothpaste provided to claim as environmental friendly but there is 24 hours heated floor in the bathroom and towel rack

2- why the fridge is locked? cant provide fridge services to guests ?

3- no coffee machine in the room, only have instant coffee available which is not good enough as 5 stars hotel

4- room tidy up / house keeping is so late..only came around 4-6 pm

5- The TV is too small

I stayed here in Shanghai because I had business in the west. The room has no special good or bad place. The gym was pretty good. Nothing super special about the room. Fitness center was great. Had a business meeting in west shanghai, so we stayed here.

Great hotel, great food, great staff.
Right next to subway station. Several shopping malls nearby. Many restaurants to choose from.
Always my no.1 choice when I stay in Shanghai.

One point away from excellent because there was leakage with my shower door although I requested house-keeping to fix the problem. Other than that, my stay was wonderful.

1. It appears that the Horizon Lounge is under staff during the breakfast hour.

2. The check in experience of the Horizon Floor is not as good as before. I have to say there are many new faces that I am not too familiar and I feel they are not fully engaged with the customers when compared to my previous experience.

Jing'an Shangri-La's location in Shanghai has always been very good, and the service is second to none. Every time I stay, I feel at home and attentive service. Breakfast is really delicious and very suitable for my Chinese appetite. I really enjoyed my year.

Registered as a member, did not take the initiative to give fruit, others are fine

Excellent service and standards
Excellent customer care
Excellent quality food
Excellent general cleaning

As always, check in was smooth, service was amazing. The only thing was getting a redemption from GC for massage. Business centre was closed, spa doesn't have a printer, had to run up to get my phone (which could access gmail) and run down to lobby. They were super nice though. And massage was relaxing, although not exactly a sports massage, but they were super accommodating as I had to run for an evening call. Check out smooth. Restaurant service amazing as always. Always enjoy coming back here.

Impressed me with excellent service
Especially when you lost your passport in a taxi, Martin's
It's been a great help with considerate help.
It was an experience that made me very aware of China.

great staff. helpful.beautiful property. everyone is attentive and will do what they can to help you. The executive lounge staff go out of their way to assist you. great mall adjoining. executive floor is worth the upgrade. wonderful breakfast and Tea time.

Very bad services ! Services worst than motel!

Nothing except the room is good.

Very very disappointed from the dinner I had at the steak house. The steak was overcooked but the manager insisted it was not. I requested to change the steak 3 times but she has been trying to explain to me that the steak was cooked medium rare. At the end I gave up and kept the over cooked steak. I have taken a picture of the over cooked steak. Pls let me know how may I send it to you, so that you could take a look whether it was "aged" or "over cooked".

always great to come home to a shangri-la...
wonderful property, well maintained, great service.

Shangri-la is our favourite hotel chain and we were not disappointed with the Shanghai Shangri-la.

From the moment we were collected from the airport, welcomed in the lobby and shown to our room, we felt as though we had come home.

The Horizon Club surpassed in every way with friendly welcoming staff and divine food and wine.

We would like to particularly mention Jupert, and Coco who went out of their way to make our stay particularly enjoyable and unforgettable. They truly are very valuable staff members!

We would also like to mention another fabulous member of staff who made our stay unbelievably wonderful and that was Wendy who was the Horizon Club hostess on the ground floor lobby. She not only went out of her way to be so welcoming but also helped us locate a tailor that we had been recommended and we were very happy with our purchases - all thanks to her.

May we also say how much we appreciated the comfort of our room. We couldn't have asked for more. We especially liked the bathroom fittings - very luxurious and gorgeous!

Very pleased with the attention and service provided
Cannot fault in any way

The summer palace Chinese restaurant produces and serves excellent!

Excellent service. Spacious room. Host in the center of Jing An. A little more for the pool.

Top hotel in Jing'an. Great service and excellent location.

What a wonderful place to stay and experience a truely excellent hotelier.

Overall, a decent stay at the hotel, but occasionally the service was slow.

The hotel is deserved! Many designs of the room feel the degree of care

The hardware and location of the hotel are excellent, but there is still room for improvement in hskp and services. 1. I asked for bath salt on the first night, and my colleague who turned off the bed the next night did not leave me a bath salt. 2. The second night I planned to use the bathtub and found that the bathtub I used the previous night was not cleaned. 3. There is a night market activity downstairs, but there is no staff to inform in advance after booking and check-in. Even on the 40th floor, it is still very noisy.

A large international medical seminar with the Shangri-La Hotel in Taiwan for over 11 years.
I was the first time I stayed at Shangri-La Hotel, Shanghai, although it was only two days but it made me feel warm and warm.
Tongren Yunjingjing patiently explained the facilities and transportation of the hotel to me. The service attitude is excellent and worthy of recognition!

Excellent hotel and service. Rooms are great and bathroom floor heating is nice in winter time.

I stayed in Shanghai Shangri-La for two nights. It was a great experience. Room was super clean and comfortable. Bed and mattress were great. Coco Li and July Li of the Horizon club in 55th floor are excellent, very professional and friendly. They treated me as a family member.

Perfect room kept in perfect order and cleanliness by the staff. And a wonderful service level at the Horizon Club, with super-friendly attendants ;-)

Ms. Marge, Ms. Cherry, and Mr.Tony were the most hospitable, professional and accommodating to all requests. They are truly an asset to the Shangri La Hotel in Shanghai. Will return in the future, as I am certain they will remember my name and preferences.

Amazing staff should be recognized by their excellence.

Very good service and room. Unfortunately my friend in another saw cockroach in her room. This makes us all crazy and scary!

We enjoyed tea in the lobby. Expensive, but high quality and top notch service.

A nice venue. Rooms are nice and comfy. Staff is professional and welcoming. There are nice restaurants around.
Breakfast is still very Chinese. If you re looking for a western, healthy style breakfast, pass your turn.

This is a great property and very conveniently located. The rooms and amenities were great with great city views! The staff is friendly however explaining in English to housekeeping or room service is a challenge. I also had to call and remind housekeeping each day about having my room cleaned and it would be done post 4pm or 5pm which was frustrating. There need to be more vegetarian choices on the lunch buffet at the cafe.

Shangri-la hotel in downtown Shanghai
The inside is a little complicated copper wire and it is good to get a guide.
Hotel cafe is well done. The season-limited iron gin car was really fragrant.

Thanks Bella and Marco , Your professional service is impressive.

The hotel was excellent and the room and the eqipment in the room were tastefully placed and in great working order. But the main reason why I was impressed with the hotel is down to the hospitality of its staff. The floor manager Marge, was extremely cordial and tended to me with professionalism and care right from the day I arrived to the day I left. I was taken straight to my room and the hotel staff took my passport and credit card (which I wasn't necessarily completely comfortable with) to complete the checkin process when I arrived. I also loved the attention to detail provided by the house cleaning staff (who removed the second pillow from one side of the bed when it was clear that I wasn't using it for 2 days) and the waiters on the 55th floor who greeted me with warmth and remembered my coffee preference every morning and brought it in for me without me having to order them after the 3rd day. Overall I had a wonderful experience at your hotel and I would certainly recommend it to my friends and colleagues and would be a happy patron eager to visit again.

Overall staying experience was excellence. I would like to specifically thank Ms. Mei Kuan Ng for her warm and friendly gestures, assistance, recommendations and support to me and my family as we are Muslim's travelers. Thank you again.