Mitchell Soh

Review of Calypso Restaurant & Lounge (J...

Jing An Shangri-la is a very new hotel in Shanghai...

Jing An Shangri-la is a very new hotel in Shanghai relative to other 5 star luxury hotels out there. The airport transfer experience was smooth and having greeted by the customer relations personnel upon arrival with direct check in at our room was a nice touch. I was given a room at the top floor (59th) with very nice view of Shanghai. The room clean up service after the first night was great, with a personal note, telling us that they noticed we needed more shower gel from our first night's usage and added a few more just in case. This is service at its highest level where customers habits' were noticed at such detailed level and with a personal touch. That said, there was a slight decline in service on the subsequent days (esp 2nd last day before check out - the sanitary pat was not replaced and fruits platter was not replenished). A general comment on maintenance - there was signs of discolouration on the walls at the head of the bed and the towel hook is about to fall off. Kindly pay attention to this esp knowing that this hotel is relatively new. As for the swimming pool, it is good that swimming gears are provided for customers. However, the swimming cap given to us was slightly smelly. Do take note of that.