Calypso Restaurant & Lounge (Jing'an Shangri-La) Reviews

Beautiful Restaurant with a wonderful view over the Bund! Visit during sunset to get a day and a night impression!

First time at the Shangri-La in Shanghai, and I loved it. Great place. great people. Special praise for the whole staff, but especially for Amanda and Emma. The best. I'll be back

The steam room in the female changing room is not hot enough. I stayed for 5 nights. No improvement has been made even after complaints.

Excellent hotel
Very attentive staff
Great help in case of medical problems from the front desk
To recommend absolutely

The room was perfected. She gave me the exact room which I preferred. . Check in was very professional and cared about. The swimming pool water was crystal clear and well maintained. My favorite place to stay while I am in Shanghai. Will always come back to JinAn Shaghari-Lai...

Great staff. I checked in very late and was helped a great deal by the front desk person and the valet staff. The front desk person was there when I checked out early the next morning. She should get a medal for doing the late shift.

I stayed at the Club Premier Room. The two sides are windows and the view of the room is wonderful.
It was an easy-to-use room as the approach continued from the cloak to the bathroom.
The staff at the lounge can spend a pleasant time, giving everyone a good smile and good care.
Access is convenient as there is passage leading to subway and mall. The mall has a luxury supermarket.
It was easy for me to go out because Bellboy calls a taxi.
It was a hotel that I would like to stay again.

Location is good but it takes about 20 mins in taxi to get anywhere. Bad traffic can make it longer. The hotel though is really nice !!!

You are the best hotel I have ever stayed at. This is saying a lot considering I travel 4 months of the year. The room was excellent and your staff was excellent!

From the booking to the check out, it was an amazing experience. This hotel goes over your expectations concerning the quality of the beds, restaurants and the professionnalism of the staff. They anticipate your needs with a 24/7 smile that make you feel at home. The facilities are in an excellent condition. I was told this hotel is among the best hotel in Shanghai. I would say that based on the ideal location of the venue, it is the best.

Booked for 3 nights, told 3 nights and paid deposit during check in. Was told that I need to change my room after 2 nights. Got locked out after 2 nights, card didn t work can t go my room. Upon checking with front desk, they confirm they had my deposit for 3 nights but I was registered for 2 nights. The lady who checked me in didnt check me in properly.
Buffet dinner at ground floor was poor. The worst I had compared to other Shangri-La.

Not recommend. Poor interior design. Puli is much better in similar location

Breakfast is not very tasty, there are not many choices, the shower head is very old, some holes are clogged, and there is no water

Very convenient location, with a wide choice of food and shopping in the area surrounded. Subway station literally runs under the building, highly recommend to biz purpose trip in the most commercial area in Shanghai.

Excellent hotel in an excellent location with an excellent view from all rooms.

overall very good, very comfortable. however my phone could not connect to the wifi

Jing An Shangri La is a great hotel, everything is great, from staff kindness and professionalism to room and food and beverage quality.
Executive lounge is impressive, wonderful staff, excellenf F&B, gorgeous view.
I d like to notice the great improvement of quality of food at 1515; maybe consequence of the arrival of new chef.

Wonderful experience. Rooms, staff and hotel amenities are all great.

Fantastic room with great view! Super comfortable bed and pillows! Amazing design of rooms! Breakfast variety is outstanding

I used to love your hotel, but services is from good to bad.
As a Jade member, I check in and walk inside the room is not fully set up and is already 4 plus.
Everyday night turn down sometime it happen, some time it never happen.
Your noodle bar at the breakfast station is the worst services that anyone could get. Every time the noodle is cooked but no one will bring to you or take a long time, could you imagine how the noodle taste?
I booked a taxi the night before the departure, and it never arrange.
If you look at my record, I have been it this hotel for a period of times, but this period is really worst that I ever experienced

A super high-rise hotel with an excellent location, clearly visible from the highway. The pool and gym are large, and the guest rooms have two toilets!

Check in and out always the slowest of any hotel group i use. not apparent priority for return guests.

managers second rate at my last stay, promised to take care of an issue and never did.

room service take 45 mins for a glass of hot water with lemon, then charge you for it

very friendly and helpful staff and excellent service. I would like especially complement one of your stall named Alisa (sorry I don t remember her last name) because she is very helpful.

The main refill fruits to me when I eat all, I like it.

I told the House keeping lady that I don t need turn down service the first night and it seems that she assumed I didnt need it every night. She did not show up second or third night of my stay which I was expecting. Not significant but could have been a 5 if she had come.

About 3 o'clock in the afternoon check-in, the result is no room, said the suite is still clean, this situation should be informed in advance, because there is work on the day, urgent need to enter the room, and later to the Executive Lounge waiting, because there is no lunch and called a takeaway At the end of the meal, I was told that I could not take out the food in the Executive Lounge. We were in a dilemma. We needed to go into the room to handle things and eat. As a result, we were unable to provide rooms on time and forced us to dine in the Executive Lounge. The kind of behavior that is not considerate to the customer makes people feel very helpless and angry. Very disappointed with a stay experience.

The best and a perfect place to stay in Shanghai for families and business travelers. The hotel has excellent staff who are warm and very service-oriented. You will be amazed by the attention to detail in every place you go inside the hotel. And at the fantastic room rates they give, we'll surely come back.

Unfriendly front office desk. Short handed staff. Always have a heavy frown on the face and never smile at guest. Definitely not the standard expected of a 5 star hotel chain.

Your team is incredible, including Libby and Marco. You are lucky to have such well trained and customer oriented employees. Keep up the great work!

Great dining experience at Tsuru, thank you Ann. A warm welcome in the club lounge by Cherrie. Housekeeping was considerate to check on my room even after cleaning hours... a pleasant memorable experience.

Very nice corner room which was kept beautifully by the room attendant Lucy who even gave me some extra bananas in my fruit bowl because she noticed that I liked them! Efficient and friendly service from your Horizon Club team as always, they are very welcoming.

I left my laptop inside my room and the reception I called from the airport was very helpful and able to locate my laptop immediately. Highly appreciated

Went only the their bar, great alcohol selection with super friendly and knowledgeable staff. Happy hour is definitely worth it!

Excellent in every way. Thanks, rrr
PS One comment that does not relate to you really but in the breakfast room two days in a row I was seated next to someone who persisted with a loud phone call disrupting those around them. Of course that is not your fault, but just inconsiderate diners.

Check in counters very slow and staff not reacting to customers waiting.

I was extremely pleased with my overall experience from the moment I was welcomed at the airport, to the way I was welcomed upon my arrival and at the Horizon Club, great room, very much appreciated also the happy hours and morning breakfast buffet selection and service at the Horizon Club.

The traffic is very convenient and the food is good!

Water pressure not enough when I take the shower, feel not good enough (Most of Shangri-la with the similar bad problem). Cannot put the towel on the floor outside in front of the shower door. It is because when the door open or close, the bottom of the door will swipe the towel.

The restaurant where we ate steak was below average

From the moment I got the baggage, I liked the kindness of the porter. The next day, I went to the concierge desk and took the parcel sent by my friend and met him. I couldn t remember the room number (we have three rooms). He actually opened the three room numbers and remembered. my surname. Every day I go through the lobby, he always laughs at Mimi and greets everyone, such an employee really gives Shangri-la a big plus. Eason Zheng, you will definitely have something to do in the future.

Fantastic customer service. It feels like home away from home. The staff is fantastic and the rooms and facilities are always so nice and comfortable! I go to Shanghai quite often for business and I always choose to stay at Shangri La, even though we have corporate agreements with other hotels. Manager Li was super attentive and the staff at breakfast is particularly friendly. Love it!