Budds' Mazda Reviews

Always a great experience dealing with Katie and Andrea who are so customer focused. My car is in great hands at Budds Mazda.

Budds companies are always the best to deal with. They are friendly and knowledgeable and get car repaired in a timely manner. They are not overly priced for a dealer, just do your research first. I prefer dealing with a dealer only because you usually will get better customer service, and the waiting area is ALWAYS cleaner than your local mechanic shop. Courtesy cars are always available for me and they are always clean.

I only give 4 stars because I don't like how they call every few months to ask me if I would like to trade in my vehicle and purchase a new one. It is actually very annoying.

That said, both our cars come from Budds dealers, one from Budds Mazda and the other from Budds Mini, and we will continue to deal with them for their customer service levels alone.

I recently purchased a Mazda 3 from this dealership and I am very impressed with the service that I received. I did not feel rushed at all through my experience at Budds they did not pressure me to buy right away like many other dealerships that I visited . The staff took the time to explain and show all the features of my new Mazda. My service experience did not disappoint either, the service team is really professional and friendly. Highly recommended! Thank You!

Andrea and the service department are simply the best. Nice, friendly, knowledgeable .

Buying our first car has been an amazing experience, especially because of Mohamed s excellent service. His communication was on point; he has a wealth of knowledge and was super helpful explaining all the features of the CX-5. He clearly believes in the Mazda brand and that shows on his authenticity and professionalism. Thank you Mo for the superior service and being such a pleasure to work with. We can t wait to get our new car!!

Absolutely would not recommend. Having several issues with my car and they don't care about my needs being met. They completely ghosted me once they sold me the vehicle.

If it was allowed I would give this dealership 6 Stars. I truly recommend that if you are looking for Mazda, please speak with sales representative Jason Rebelo. I bought my CX-5 from him about three years ago What a pleasurable experience it has been all the way from the first test drive to where it is today. He listened to what I wanted and found me the perfect vehicle to fit all of my needs and my budget. The car today drives as if it just came off of the lot. Also, you can see how Jason cares about all of his clients he deals with He checks in periodically with all of his clients, to see if there are any questions or concerns, and it has been > 3 years !!! :). For a while I have been pursuing the install of Android Auto, and Jason just put together a sales package that I just could not refuse. I just got it installed last week and can't wait to really try it out. I have never had a better car buying and follow-up experience. Thank-you so much Jason !!

I moved to Oakville in summer and I just had my first CX-5/2016 maintenance services with Budds' Mazda in Oakville. It was so easy to book the appointment online. At the service centre , Andrea was the one who received me. She was so helpful and she explained everything to me. She was great. She prepared a shuttle car for me out and back in when the services are done. My overall experience was so great with Budds' Mazda and I am definitely coming back again. Shout-out to Andrea and Paul for helping me.

Very professional and especially in being honest and organized. Took my 2019 Mazda 3 GT in for two recalls and an oil change, prompt service as I elected to wait for the vehicle to be serviced. Thank you very much for treating me right, even though the vehicle was not purchased from your dealership. Cheers, Ted Ginis.

called in to find a trim level for a car i want to buy.
parts person told me i have to call mazda canada to find out. i called brampton mazda, they gave me the info right away.....

I have never used this location for any of my regular service since it is far out of my way, but for warranty purposes, was required to use this location, and I couldn't be more pleased that it happened.

Getting to meet and interact with the service team as well as see what care they put into the work I had done on my car was extraordinary! They lent me a car so I wasn't put out by the service time, they cleaned the outside of my car, threw out the garbage that was inside my car, and even took the time to clarify and assure me of several concerns I had along the way.

I know in todays age the dealing with car dealers or any mechanics for that matter can be stressful and uncertain, however, you can rest assured in the work that this team does and walk away feeling safe, clear, and have trust in what is happening.

Poor customer service and sales people. Boyfriend bought his car here and they made promises they couldnt keep which is unfortunate because the cars are great

Budds Mazda in Oakville was the third Mazda I had visited to purchase my new SUV... and to my relief they were such a breeze to deal with. They surpassed my expectations and really made purchasing my new CX-5 a wonderful experience! Everyone was super friendly and easy to talk to. They went above and beyond to make sure that I was very happy in the end :) Highly recommend!!!!

Bought a pre-owned Mazda 3 from Jason and he made it a great car buying experience. I will definitely go back for my next one.

Service was excellent. Andrea is always courteous and kept me well informed on the progress of the service being preformed. Lenny the driver was on time and very courteous.

Terrible service, I went is asking to test drive the Miata MX-5. They would only let me test drive if I bought it the same day...Poor customer service. I will take my business elsewhere

Mazda3 2018 - have had serviced here twice. Really good people at the desk, kind and accommodating. Ganesh and Katie both excellent!

As for suggestions as requested:
1- should wipe cars down with a chamois after wash - only takes 5 mins but makes such a difference and most other dealers do it.
2- perhaps update the lounge area - some snacks/ cookies/juices/ daily papers etc.

Other than that - you have the basis for an excellent guest experience!

I always appreciate the service at Budd's Mazda. It is first class. Katie served me from start to finish. I received excellent service with clear estimates and plans for the future.
The coffee in the lounge is good too.
I will be back.
This business is covid safe. The drop off and pick up, the payment all occurred over the phone and email.
Andrea kept me informed. The car was returned on time and newly washed.
I will continue my support of this business.

Took my car in for a repair. Katie called with with an estimate on the work needed and work that was recommended. She was very friendly and professional over the phone. During this time, customers are not permitted into the service department. My car was ready the same day. The payment process was easy, through a link through text. I went to collect my car, and was very impressed with the work completed. I had been having work done at another dealership and decided to change to one nearer to my home.
I definitely recommend Budds Mazda in Oakville. The staff are super friendly, professional and polite.

Great service ! Polite staff members, I feel very comfortable going to this location.

Great service experience. Good communications. Very accommodating. Prices were as quoted or better. Very satisfied.

When Mazda contacted me about their early re-lease incentive program I was sceptical. So I talked to my rep Sean Gooding & he explained everything so that I fully understood the opportunity and benefits to me. Sean and the staff at Budd s have made my Mazda experience a most positive one after 14 years with a competitor brand. My new CX5 is red - my wife s choice & a turbo ; my choice. Other than that it s the same model as our previous CX5. However the cabin seems quieter, the ride & handling more stable & precise & the power & response similar to what I remember of our old V6. This is our 2nd Mazda in what I hope will be a long relationship with the brand & Budd s

I went for an oil change and very happy with BuddzMazda service. It is fast and they explained what was performed in my vehicle.

Really quick and painless experience getting a car. They really know how to find your perfect match.

Great experience for my first service of my new CX-9 2017.

Update a year later: amazing service staff, so personable and lovely to deal with, unlike the BMW staff across the street, my CX-9 has been in and out due to some warranty issue with the struts and their clear communication and swift service has been amazing that I'm really not the least worried about my car having any issues cause they are that dependable in my opinion.

I just bought a Madza CX-5 last week and worked with Matt Wren. He was super friendly, helpful, and wasn't pushy at all which was great. If you're looking to buy something from this dealership, ask for Matt.

I drive past two Mazda store stoves to yours. I trust your star mechanic Michael to look after the maintenance of my car.
Always a pleasent experience to come in for service.
Duff Shaw

The service at Budd's Mazda is excellent! I know every time I bring my car for service, they do an awesome job.

Love this ride and a great sales guy thanks Sean Gooding.

As usual, my experience at Budd's this week was exceptional. The staff is friendly and professional. I follow the maintenance schedule, and so do they. No issues, no nasty surprises. I couldn't be happier.

I am deeply in love with my Mazda. The customer service experience I received from Jason was at a new high. He is a genuine person wit my best interest at heart. He went through all the material needed for me to feel comfortable wit my purchase and even went through areas were I need more support. Jason worked hard but made it look easy I am so happy I could do business with Mazda and because of Jason will continue to do business with Mazda. I know that all Mazda employees are passionate about there work like Jason. Thanks you

The staff in the service department went the extra mile for me when I was ill and wasn't able to lift and load my tires into my car (for a tire change). They came to my house and took the tires from my garage back to the dealership for me! It was so thoughtful and helpful. This is one of the many reasons I keep coming back to Budd's Mazda.

Contacted Budds' for a quick Tuet fix late afternoona and received fast and reliable service that may my expectations. Very friendly and would definitely return & recommend!

On a Thursday I make an appointment with "Rayal"? to test drive and ultimately purchase a $50,000 vehicle the following Monday at 9am. I arrive at 9 and am told Rayal will be late as he doesn't work mornings. So the receptionist suggests I wait 15 minutes. I do and then ask for a different salesman. I am then told that the sales manager took the car I wanted to buy home the night prior and hes not in till later. At this point, if it were not the exact car I wanted, and there being so few of them on the market, I would of left. I thought these guys clearly don't give a dam. Then Sean came out and appologised stating the manager was on his way with the vehicle as fast as he could. at 0950, the car actually arrived and the rest was smooth sailing. If it were not for Sean, this would have been a very very negative 1 star review. The rest of the customer service I experienced has been truly excellent.

Always courteous, professional and accurate. Ganesh is a 10 star Advisor. He "knows his stuff". Ganesh has provided excellent advice regarding my now 10 year old Mazda 3. I appreciate the personal touch he adds to the customer service experience. It's always nice when you can trust the people you turn your car over to for servicing.

I still remember purchasing my Mazda3 here from Sean Gooding back in 2015. I came in to buy a used Mazda to get me by the college years. Ended up purchasing such a reliable and great looking brand new Mazda3. I was in love with my car from the moment I sat in one to receiving the keys I was so excited.

Sean didn't pressure me at all. I felt at ease talking and asking him any questions. He even stayed till past 10pm that evening with me because I had to wait for the finance guy to clear up with the customers prior to me. That is some true customer service.

Fast forward few years later I still go back for maintenance here and there. Their service department is one of the best I've been to. Well organized, knowledgeable and friendly. They don't push you towards unnecessary products and services. And from time to time I hear back from Sean asking how I'm enjoying my car etc. He doesn't make you feel like you were just a commission as other sales rep would.

Everytime my family/friend/colleagues asks where I got my car or if they're looking for a Mazda, I always refer them to Sean and Budds Mazda.

P.S. The unlimited warranty is superb. I've only had to use it once to have my horn fixed.

I bought my first car here, wonderful customer service! The staff was welcoming and friendly. Mohamed was very helpful and found me a used car that suited all my needs. Ganesh was very knowledgable and ensured that my in-service went perfect. Overall, it was a great experience and I would recommend others to come here as well!

Went to Budd's because of the good reviews. Left extremely disappointed. Salesperson Matt used typical pressure tactics like he was reading them out of a book. Even used the cringeworthy line "what can I do to get you in this car today". Had the nerve at one point to say that this is a pressure free dealership. That was laughable. When I told him we were on a different page price wise he has the nerve to rip the contract over and over into a million pieces. How professional and mature. I wouldn't recommend this dealership to someone I don't like, let alone someone I do. Stay away.

Clean show room, prices seem reasonable but I need to do some more research

I recently had the pleasure of purchasing a used Cx-7 from Budd s Mazda. I do say pleasure because every step of the process was handled professionally, efficiently and stress-free. I originally contacted Budd s by email and was responded to within the hour. We met with our rep (Pat) who was a wealth of knowledge and was able to answer all our questions competently, helping us to come to our decision to purchase from Budd's. We felt the customer first culture in Budd s from the initial contact right, in our experience with Pat, to dealing with the tech who got our vehicle ready and through to the administrator taking care of the paperwork for transfer they wrote the book on positive customer experience. Mazda s attention to quality in its vehicle manufacture definitely extends through the whole purchase experience there.

We came to do a test drive and Mohamed Kora went above and beyond to help us. He explained perfectly all the car attributes and the test drive was great. The store followed all safety protocols really well.
Me and my husband were really pleased with the experience and we recommend this place and Mr Kora as well.

The service here couldn't be better and more friendly. I recently came in to get a splash guard put in, however, due to a mix up at another dealer turns out I did not need one put in. The confusion was 100% my fault, however, the service at Budds were nothing but understanding and friendly. They even provided a free car wash! Thanks again, and I'll make sure to come in here for all my spring maintenence work coming up.

Very good, prompt, informative service. Definitely very happy with the results.

Had a great experience here, Matt made the entire process nice and easy. Would recommend coming here to get your Mazda.

I came to the dealer looking at a cx3 from autotrader. I met Mohamed (Moe). He was not only knowledgeable but was easy going and not pushy. I would absolutely recommend this dealer to anyone. Friendly and easy to work with. Great experience thanks guys for a great car...

Recently bought a car at budds Mazda from Rahul. Very fun,friendly, and funny guy had an amazing experience went to a lot of drealerships befor coming here and Rahul really blew me away a with his sense of humour and honesty. I ended up buying a Mazda 3 and so far I have no regrets would definitely recommend coming here.

I would like to thank-you Jason Rebelo again for your professional attitude and approach to this situation.

I have nothing but praise for you and your organization for customer relations.

Dropped-off my vehicle at 9 in the morning and it was ready to be picked up by 4pm. Contactless dropoff and pickup due to COVID19. The staff was very cooperative in booking an appointment and explaining service details.

Great experience buying our Mazda CX-5. After 2 years of ownership - still very pleased with the vehicle and the service we have received.

This was my first visit to Budds Mazda s service department as I recently became a Mazda owner. I was very impressed with the friendliness, knowledge and professionalism of Andrea at the service desk who was able to walk me through the process and explain to me all the recommendations the service team had for my car. I will happily come back again!

Thank you to Katie and Andrea at Budds Mazda QEW for your outstanding service as always, especially in these Covid -19 times! Stay safe, many thanks, Gail

This was my first time ever bringing a car into service, so I had no idea what the process was. Along the way, Alexandra and Andrea were both incredibly helpful and really made you feel at home - not to mention the friendly man named Paul who drove me to and from the dealership while my car was being taken care of.
My car came back in great condition - even my mother who drives a BMW commented on the difference. Would highly recommend to anyone who is looking! Thank you Budds Mazda!

Been going to budds mazda for years for service for my old mazda 3 and I have no complaints. I have just recently bought a new mazda 3 from them and couldn t be any happier with my purchase. Great experience overall.

Rahul was great! He even picked me up across town from where I sold my old car. Highly recommended. Thanks, guys!

Just bought my first brand new Mazda 3 in November! Thanks to Budds' Mazda there is one more happy person in the world. Buying a brand new car for the first time is quite stressful, and after my ordeal with another dealership that had me almost give up, Deborah returned my trust in good people. Very professional, calm and efficient, the kind of 'make-things-happen' person. Already shared my experience with friends and family, thanks Deborah, you are a real ambassador of the company. Ho-ho-ho - hope Santa is good to you this year!

This dealership has good service and many car/price to select from. Also, Jason Rebelo and Matt Wren are amazing sale advisors in Budds
s Mazda, professional and highly efficient people. Satisfied with their service.

Jason Rebelo made my purchase a very pleasant experience, always ready with a smile and respected my boundaries. Never felt pressured but pays to be prepared. This is my 3rd Mazda, all purchased through Budds Mazda. Love that Zoom-Zoom!

Well, bought used Honda from these guys ....... And WOW , what a dealership !!!! What a customer service ! This guy George Zakrochkine is absolutely fantastic with phenomenal customer service skills .... THANK YOU ! It was pleasure dealing with you !!!

Jason R is one of the best! I recently visited Mazda to inquire about their vehicles. He immediately greeted my son and I, and took his time answering all of my questions. Jason certainly knows EVERYTHING about the vehicles! His passion and excitement for his job was contagious. He kept it real and his honesty and no pressure attitude was greatly appreciated. I highly recommend Jason for all of your car buying needs.

Friendly and knowledgeable service advisor. Their front of house staff are very polite and make you feel comfortable while you wait for your service. I will go for service as soon as my vehicle notifies me. Love Budd's Mazda

Very please with the service. I waited for an oil change at their location and was done in about 40 mins super quick. They were friendly and a pleasure to visit.

Back in August 2015, I took my 2011 Mazda CX-7 for its regular oil change. While waiting for my vehicle, Matt Wren, a salesman introduced himself and asked if I wanted to take the new CX3 for a Test drive. My sister was visiting from out west so we decided to take him up on his offer. Matt was awesome to deal with along with Yash Luthra. They were very professional and I purchased a 2016 CX3.. This is my second Mazda and I purchased them both from Budds Mazda. The sales team are easy to deal with and make your transaction a pleasure. The service department team are efficient and great to deal with. I would and have recommended this team.

Cheerful and pleasant reception and efficient service.

Having had almost 10 years service experience at the QEW Mazda location, I can truly say, you have excellent, well-informed, and welcoming front line receptionists and great service.

We recently purchased a used Mazda 6 from Matt Wren at Budds' Mazda. We're so incredibly happy that we stopped by and talked to Matt about our car needs. Matt was incredible! He listened to everything we were looking for and was able to get us into a car that we really love. He made us feel comfortable with our purchase and made the entire car buying experience completely painless. The next time we're in need of car we will gladly go to Budds' again and talk to Matt!

The service at Budds' Mazda is unparalleled. From the moment you walk onto the lot, you're greeted by friendly, professional and knowledgeable staff who make you feel like your satisfaction is their highest priority. Leigh is a great salesperson who went the extra mile to ensure my car purchase experience was memorable!

made an appointment to see a car here two days ago, when we arrived. The sales person we had appointment with were not in store. waited a few minutes he came back and set us up for test drive. after the test drive, we went back into the office and starting to talk about the purchase detail. He told us to have a seat and wait for him when he walks away to another desk to talk to another customer. we waited and he came back ask us how do we like the car, we asked if the shop can get the stone chip on the windshield to be fixed before delivery, he said he will have to ask his manage and walked away again, straight to another desk and sit down to talk to another customer. didn't even go to his manager. then I went to him and said he seam pretty busy with other customers and I can come back later as I have other cars to check out. He then apologized and came back to our desk right away starting to put number together. then he present me a low-ball trade-in value for my car and showed me the number I have to pay on top of my trade in. I review the paper and noticed the number he presented us is about $5000 more than what it should've been, I questioned the number he looked at it again and blame the computer making the mistake. I then made my offer and he walked away to ask his manager then came back and refused my offer without counter offering and I said thank you and walked away from this dealership. This is my first time considering a Mazda and the cars are good we did want to purchase the car we seem but the service is just wrong. To be fair, he was always polite when talking to us, it's just he is too busy and maybe double booking the appointment so he can't focus on providing service to us. while we are sitting there and waiting for our salesperson, we also notice that other salespersons are definitely providing great service to customers as we can hear the conversations being very friendly and professional. I have own many many other cars in the past, I have dealt with Budd's BMW, Budd's Subaru in the past and never ever once be treated like this as a customer. I left the dealership and went to Volvo, which we didn't even have an appointment with, we were treated professionally there and the experience was much better and we bought a car there that day.

Rahul was my salesman and is amazing . He knew his stuff , super friendly and easy to talk to never tried to force anything on me as many people have during my buying period. If your looking for a Mazda go talk to Rahul he will make sure you get the best service.

Knowledgeble and fast quality service,
Receptionists at the service deck are friendly, Andrea and Service manager Jason are great person, they were helping me to find a best way to fix my car.

Great experience from start to finish. Sales person Matt walked us through everything in detail and got us our new car quickly. Yash expedited our financing request and everything went very smoothly. Small glitch with the car was fixed by the service staff in no time.

Service was great. Only complaint was that the wide screen TV in the only waiting room was fixed on a religious station. The channel could not be changed, only muted. It is a human right infringement to have to be subjected to medieval stories of magic and the supernatural as if they are fact. If you are going to fix the channel, please select one that is secular, preferably informative in nature.

Service was done quickly. Service advisors are friendly. No issues so far.

Purchased a used car, had tons of problems after the first couple of months and they washed their hands clean of it - will never buy from them again!

I recently bought my car from budd's Mazda, a 2009 Mazda 5, and I'm very happy with it. The service, outstanding. Every time I get in the car I do thank Mou for selling me a good car. In a couple of years defenetly going to go back for a new car. To people out there, if you are on the market for a Mazda these are the guys you need to see.

Thank you for fixing my a/c

I have been Mazda customer over many years

What a great experience car shopping at Budds' Mazda! Michael Ramalho is rewriting the stigma that goes with a car salesman. He was knowledgeable, articulate and truly really cares for his customers. The experience of buying a first car is usually a scary one, and Mike made sure to get me the best service and set me up with the perfect car. I would recommend this dealership and sales rep to anyone and everyone! Well Done Budds', make sure you keep Mike around!

As a first time car buyer, Jason walked me through everything not skipping a beat giving me the ability to not only own my first car but a really nice one at that

great oil service! however the mechanic forgot to re-install one of the tire stem cover :( i went back the following week to get it installed. budd's mazda should include this item in their final inspection check list. i'll rate you guys a 2 this time.

Friendly service. Good communication on their progress. Worth driving to from Mississauga.

Deborah - thanks so much for all your help during our recent purchase of an awesome used (2012) Mazda 3 for my daughter. We love the car! We had been going from car lot to car lot looking for just the right vehicle, and we finally found it at Budd's Mazda. But what really made the sale was YOU! No high pressure sales tactics, no gimmicks...just great advice and quality service. You made the whole process easy. You are great at what you do. We just wanted to say "thanks" for making it an enjoyable experience...start to finish. Scott Martin, Burlington, ON

My overall experience at Mazda Oakville was very good. I was given a fair price for my trade in and the transaction process was clear, simple and quick. Sean Gooding is very knowledgeable and easy to work with. He has followed up with me on a few occasions now, to ensure I am completely satisfied with my purchase.

All good from my end!!

Service is fast and in good quality, transparent information to customer.

Always great service from Andrea and the team at Budds Mazda.

I've been exclusively bringing my car here since buying it new in 2011. There were a few hiccups initially in service quality, but everything's been great the last few years. Andrea and Katie always take good care of my baby and provide excellent customer service.

Very approachable, friendly, accommodating and professional are good words to describe Katie and the rest of the Budd s Mazda service team. They have always been there for issues big and small.

The team here are super nice to deal with. No hassle service, straight forward sales people, and GREAT cars.

I have used Budd's Mazda for more than 7 years and they have diligently kept my vehicle (with almost 300k now) up to date and working in good order.

The staff are very well informed and always try their best to deliver quality service and make my experience a good one.

Recently I had to have some emergency work done and did not give them any notice to arrange a loaner. They came through with one and had the car ready the same day.

Very nice friendly service, my sales lady was Deborah Blackburn. Probably the best sales experience I've ever had in my life, knowledgeable, honest and friendly. I can't stand agressive and pushy sales reps, but at Budds they always keep it real. No hidden costs or secret stuff.
I bought a preowned Mazda 6 and it drives beautifully. Very happy with my purchase. Great warranty too.

Cheers to Budds Mazda of Oakville.

Ryan

I didn't purchase my Madza here but I wish I did! I took my CX-3 in for the annual service and Andrea was awesome. Service was great, everyone I met was lovely. MUCH better than the dealership I purchased my car from. I considered only giving 4 stars because it was my first time there so really have nothing else to compare it to, but I will definitely be bringing my car back there for service so 5 it is!