Budds' Mazda Reviews

Matt Wren and the entire team at Budd's Mazda were really great to work with. They helped us find the best pre-owned vehicle that fit our budget. We didn't once feel pressured and each of our concerns were heard and dealt with in an efficient and caring manner. The pre-owned vehicle we purchased was sold to us in a perfectly clean state with all surface damage fixed. I highly recommend them and Matt. While I hope it will be a long time until we need to purchase another vehicle, I know we'll be returning to Matt and Budd's Mazda when we do.

The service experience was great. Customer service is clearly a priority for them and I experienced it first hand from scheduling the visit to picking up my vehicle.

Had a bad experience at the mississauga dealer so i switched this time to try Budds Mazda. Budds Mazda team has processes in place to ensure social distancing. I had an oil change and some winter tires swapped yesterday morning. The team had it done quickly and the entire process had a no contact policy. Highly recommend this dealership! Thanks again Ganesh and Budds Mazda team!

everything went fairly flawlessly! walked away with a product i was happy with ,great customer service and communication. thx mazda

I can't recommend Budds' Mazda highly enough. Jason was a model of what an informative relaxed and efficient buying experience should be. All my questions were answered and I was completely happy when I drove my new car away. I would recommend both Jason and Budds' to anyone entering the search for a vehicle.

I'd also like to recommend Andrea in the service centre. The work is always timely, problems explained clearly, and a timeline for future work given. Really an amazing team.

Excellent Sales advice from Jason. I am so happy with my recent CX5 purchase! This is the second Mazda vehicle I have purchased through Budds Mazda in Oakville. Katie, Andrea and Ganesh in Service are very knowledgeable, polite and always strive to help. I would highly recommend this dealership if you are considering a new or pre-owned Mazda! The before, during and after care experience I have received has been phenomenal!

Budds Mazda is great. Fast efficient friendly and a place you actually look forward to going to.

I recently leased a 2013 Mazda 3 Sport from Budds' Mazda. This is my first time leasing a Mazda and I was very impressed by the level of service I received. The sales person, Mike Holguin, was enthusiastic, friendly and very easy to contact by email and in person. He was very knowledgeable about the product and didn't apply any of the pressure sales tactics synonymous with the stereotypical perception of the "car salesman". I would not hesitate to recommend Budds' Mazda, and Mike in particular, to family and friends in need of a new vehicle. Thanks again Mike!

Always impressed by the high level of customer support at the service desk, and the comfortable space they provide for relaxing with a cup of good coffee while the work is being completed. The quality of mechanical maintenance and repair is second to none. Thanks, guys, and keep up the good work!

Originally bought my vehicle from a Toronto Mazda dealership and had a very bad post-purchase experience.

Decided to come to Budd's Mazda for maintenance and was not disappointed by the service, the attitude of the staff here is great!
I will definitely come back here for future services.

Great and friendly staff I personally had a positive experience thanks budds

Jason was absolutely phenomenal and provided incredible customer service! I bought my first ever car from here and he answered any questions and concerns I had both before and after I bought the vehicle! Highly recommend Jason and I am looking forward to having a great relationship with this dealership!

Budd's Mazda was beyond helpful in helping me find my new car! Specifically, Product Advisor Rahul Sidhu was why I came back to Budd's after looking at other dealerships. He was terrific at answering all of my questions and explaining all of the features of the car/warranty information. He was not only helpful, but honest about what I needed to know! I would definitely recommend going to Budd's and booking an appointment with Rahul if you are looking for a Mazda!

Friendly and straightforward. Worked with us to have our car ready in a timely fashion. Answered our phone calls and questions efficiently. Thanks!

Jason Rebello was very knowledgeable, helpful and awesome to buy a car from, made the car buying experience a good one!

We have been taking our CX7 for service to Budd's for years. Their service is amazing (we didn't buy the vehicle there; the sales team could really take some lessons in customer service). Always a smile, complimentary car wash when they have the time, happy to accommodate time requests and just generally a pleasant and can do attitude. Their wintertime selection is not the best but the CS team rocks.

Sarah and Joseph both made my experience buying my new CX-5 so positive. From the very start, I felt so valued - they were both so excited for me, which makes such a big purchase feel that much more fun! Love my new car, and I highly recommend Budd's Mazda!

I just got my first car from Budd's Mazda and had an amazing experience. Everyone we interacted with was extremely helpful and professional. We worked with Jason Rebelo who is an excellent salesperson. I was very overwhelmed with buying my first ever car but he was extremely knowledgeable and did not pressure me in to making a decision in anyway. We couldn't have had a better experience!

You HAVE to buy a car here!

Not only did the dealership look incredibly clean and their protocols for handling the pandemic were both effective and efficient, but I had the absolute best salesman.

Mike made the process so simple and fun! This is the first car I have purchased from a dealership and he took the time to go over every little step with me and made sure I was having a blast along the way. He was patient, informative and incredibly helpful and the turn around was super speedy. I am so thankful that I was lucky enough to have him. Thank you for everything! If I ever need anything in the future, I know where to go!!

Always a pleasure getting my car service at Budd's Mazda. The customer service staff are friendly, knowledgeable and go to great lengths to explain your service, the time it will take and approximately costs. Overall, very satisfied with their excellent service.

Thorough estimate and courteous safe staff, Andrea was super friendly & helpful!

I Have Always Recieved Great Service At The Budd's Own Dealerships (GM, Cadillac) Whenever I Have Been In For Service Or To Purchase A New Vehicle.

Most Recently My Experience With Budd's Mazda's Sales Manager And Service Manager (Jason C.) Was Amazing.

The Team At Budd's Mazda Are Inviting, Friendly And Accommodating.

Keep Up The Great Work!

Dealing with Matt was super easy and enjoyable. I was dreading the car buying experience but Matt Wren eased all my worries! Also, the slightly used vehicle we bought has been without issue and perfect for our small family! Thanks Matt!

They are friendly and able to accommodate their customers. Had an oil change and tire swap for $100. Will be going back for future maintenance needs.

Joseph is very personable and professional! A pleasure to deal with!!

I bought my first car at Budds and was very pleased with the service and the car, I was in an accident and car was written off years later. I went to Budds Mazda and purchased my second car from Matt W that day, he was very helpful and accommodating.

Overall the entire journey of leasing the vehicle was very smooth. Our sales consultant, Joseph Khalaf, was awesome! He provided excellent service from the moment we first stepped into the showroom to the delivery of the car and then following up on if everything was going well. In fact, Joseph was one of the reasons we decided to go with Mazda. I wish all the best for Joseph and my complement to Budds' Mazda for the wonderful experience.

I recently bought a brand new 2019 Mazda 3 Sport from Budds Mazda. Jason from the dealership helped me through the purchase process. Jason was very professional and knowledgeable about Mazda cars. I typically would consider all aspects carefully before making a major purchase, and after taking my test drive, I knew this is the car for me and made the purchase. Jason is a great communicator and I would recommend him if you are thinking about buying a new Mazda.

My partner and I recently purchased a second vehicle from Budd's Oakville. The first experience was outstanding and so it seemed only natural to return to what we liked. Mohamed Kora who assisted us from start to closure of this deal, ensured we were satisfied. There was no high pressure sales, just listening intently to our needs and together addressing each point. The process felt seamless. We have recommended Mohamed and Budd's Oakville to 3 people since. This is how it is when you have the feeling of trust and confidence in a company that historically pride's itself on delivering outstanding service and truly believes in building and maintaining customer retention. We also enjoy their monthly magazines which are interesting and informative. Thank you Mazda.

There is a reason I drive 40 mins to Oakville to get my Mazda 3 serviced at Budd's Mazda. The staff is polite and helpful, both in person and on the phone. And they do not try to sale you bogus maintenance programs just to cash in. This is my first Mazda and it wouldn't be my last.
A relationship with your car dealership can be a pleasant or you could go to Gyro Mazda and experience a nightmare. Gyro Mazda is 2 mins from my front door but they will NEVER see my car again!!

Had my vehicle serviced here for an oil change and tire rotation. I was late for my appointment and they were still very accommodating! I received a call that my car was ready for pick up, and before I even got to the dealership I received the invoice and report on my car via email. Everyone was very friendly, and even though I was in for a small service, the care and small details means I will be back here again! Thank you!

First visit was during COVID for regular maintenance. All went well.

Katy in service is wonderful to deal with, have been dealing with her for 10 years i guess and she is the best. I go to Budd's because of her she is professional and polite.

Received the most amazing service from Jason who helped me purchase my Mazda 3. 10/10 would recommend

Nic very Nice and the best customer service representative

Amazing service! Great people. Did not feel pressured. Jason was great. Thanks Budds'

Oil change for RX8 done in 15 minutes and price was reasonable. Prefer to use dealer especially for a unusual car (Wankel) and they are competitive price wise.

After bad experience at Dixie Mazda, I tried this location and could not be more pleased. Have been here at least 5 times now and am NEVER disappointed. They are honest, don't suggest unnecessary work and actually try to save you money. I've been quoted prices for work and have been pleasantly surprised when in actuality it's less than I expected to pay. I won't go anywhere else!!

Seems good. Looking for used car. Sean seem like a good sales guy. Very up front and honest. Budds has a good name.

Great service. Andrea and other staff have given me detailed orientations about how to keep social distance, drop and pickup my car. You can complete the whole process without physically meeting anyone. I did the maintenance here last year and hope to stick to them in the future if there isn t a big price difference :)

I just recently purchased vehicle from here and they provided amazing customer service great people one of the best dealership i have been to highly recommend it.

I just wanted to Thank Katie and Andrea in service and the team in the back for their excellent customer service in dealing with my recent warranty issue through my Mazda extended warranty coverage. It was a great experience both professional and personal, they went above and beyond in how they handled our situation where another dealership had completely butchered a repair job. A+ Thanks again!

Fantastic experience! I've owned so many Mazda vehicles throughout the years and dealt have with a number of Mazda dealerships. Budds' is by far the best one yet. I don't think I'll ever go anywhere else. Highly recommended and thanks Budds'.

I had a very positive experience at Budds' Mazda for my annual servicing. Andrea at customer service was friendly, accommodating and kept me up-to-date on my vehicle's progress throughout the day. Jake the mechanic was exceptional; he went above and beyond to ensure my vehicle was in top shape. I've been going to this shop for three years, and won't go anywhere else.

great job by the entire team. service department always does a good job.

I was looking for an appointment to have a test drive at Budds Mazda in Oakville. I got the appointment to meet with Mohamed Kora, one of the sales representatives. I knew about what I was looking, but he was able to give me and my wife the essential information by which would help us to make an informed decision.
We tested 3 different cars and he gave us a quote for each of them. After we left to shop around more, he contacted me for a follow up but he was not pushy. We finally decided to lease a Mazda CX 9 signature. He took care of us perfectly and professionally. We are very happy and satisfied with his expertise and attitude. The whole experience at Budds mazda was smooth and comfortable.
I will recommend this dealership and specifically Mr. Mohamed Kora to help you find a right vehicle.

I purchased my CX5 7 years ago from Budds Mazda Oakville. Have always enjoyed my SUV and have had only a few problems. The service that that I receive from Katie and Andrea is always outstanding. They are very knowledgeable and always try to accommodate you.

Great, trustworthy service. Customer service is excellent. They even include a free car wash with your service!

After shopping multiple brands I decided on a Mazda then started shopping several local, and a few not-so-local, dealerships and Budd's was by far the best experience I had. Pat Mosca was very friendly and knowledgeable and got me a great price on a new CX-5. There was absolutely zero pressure and out of all the brands and dealers I shopped this was the ONLY one that did not pressure me to buy at any point; It was very refreshing to shop for a car without having to constantly be prepared to shoot down sales tactics. All-in-all a great experience, I look forward to continuing to deal with them.

Update: Dec 30, 2018: OK, so I visited the showroom a few times due to my sensor issue. I found the service guys to be courteous and respectful. While my problem is not fully solved (probably due to Mazda design deficiencies), I will not hold the dealership responsible for that. They seem to be genuinely interested to help me and are very professional. I may be reluctant to buy a Mazda product again, but the dealership is still a very good dealership and the people working there definitely try their best. I have no reason not to give Budds Mazda a 5 star.

I think it is very fair I write about the 'sales' experience, the 'finance' experience and the 'service' experience separately. Firstly to begin with, the sales experience was terrific. Jason Rebelo is a very knowledgeable salesman (I can say the most knowledgeable once I have ever experienced). Jason also gave me all information and was honest and truthful in everything he told me. It was a very comfortable and pressure-less experience. So 5 stars to Jason and Budds Mazda here. The 'finance' experience was also good. Carla was very professional and explained things to me clearly and most importantly she treated me as a valued customer and was very prompt with all her communication. So 5 stars for that that.

Unfortunately for me, I had some technical irritants with the car and the service department so far has been very 'Careful' about saying anything. Also my brand new car has some problems with the sensors (yes sucks, but this is life and things happen). I have to take it back to the dealership under warranty. I am leaving it at 4 stars now, Once I have a first hand experience the 'service' department at Budds Mazda, I will update this review

worst customer service ever.once they make deal and after said to me i have to talk with my used car manager and then never call me back and when i call for the car guess what they say its sold out...horrible people

Jason was awesome! Personable, funny and forthcoming. We felt very comfortable dealing with him.

We loved how we were treated here by all the staff, everyone was super nice.

And now with Covid they take this situation seriously, plexy glass, 2m distance and hand sanitizers everywhere to help keep the covid out.

All in all a great experience! Well done guys I will recommend you to all my friends.

I had a great experience with Jason @ Budds' Mazda. Jason was very helpful and informative and met my list of wants for getting me into a new Mazda 3 Sport . I've been telling my friends/family to see him if they are thinking about buying a new vehicle. Jason, it was truly a pleasure dealing with you ,you are a great addition to the Budds family!.
Thanks so much, Iris.

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September 2019
Just picked up another new Mazda 3 and loving it! Thank you Jason, you helped me select the best car for my needs and wants. Thanks for taking the time to go over the differences between the two models I was looking at and staying late to help me decide . Always a pleasure dealing with you, Iris .

Just purchased my fourth Mazda (3rd one through this dealer) and very happy with the service and experience. Leigh and Sarah were both very helpful in making this process as smooth and easy as possible!

It was an amazing experience of purchasing car from Budds Mazda.Appreciate the excellent dealing of Matt Wren and Yash Raj Luthra.

Matt was very knowledgable and helpful, I had a very pleasant experience getting my new Mazda. I would definitely recommend him to assist with any Mazda purchase/lease.

Very nice to deal with. Professional and knowledgeable! I recommend this dealership highly.

Katie in the service department is great, she makes my service experience at Budds' easy. Also, love how mazda has a free customer shuttle if you don't want to wait for your vehicle

Very responsive. Pleasant to deal with. Have been bringing our Mazdas here for years even though we live at a bit of a distance and have at least 2 other dealers much closer to us.

Great service center, staff is friendly , car servicing is effective and response to covid is impressive - kudos to the entire team

My experience at Budd's Mazda was a very positive one. I was only in the market for a small used car with a very limited budget and felt like Matt & Rahul treated me as if I was buying a brand new 2017. The follow up by both salesmen was great. They seem to work well together and it showed in the way they dealt with my wife and I . They did a great job and I look forward to dealing with them and Budds Mazda in the future.

Very satisfied with the service at Budd's! They take care of you and make you feel extremely comfortable. Buying a car is no small purchase, but not once did I feel any stress in making a decision! Jason Rebelo took great care of me and was always checking up on me! Thank you to Jason and the entire staff at Budd's Mazda for making the experience a great one! I would recommend Budd's to anyone looking purchase a new Mazda!
Cheers!

My most recent service visit to Budd's Mazda was outstanding. My service adviser Andrea greeted me by name and carefully walked me through the items to be addressed as part of my scheduled appointment. Andrea gave me information on additional service items that were recommended as well. I was given an approximate time for completion and the service was completed earlier than anticipated. I was given an excellent detailed report regarding my car and its operational state at this time and I look forward to my next visit!

I am using the service for over two years and I am very satisfy with the quality and professional manner of the staff. Andrea is always prompt and knowledgeable in her advises. Overall great service and great experience. I recommend it to anybody. Thanks

This is the best experience for buying automobile in Canada. Sean is a wonderful guy and he fully facilitated me in purchasing my Mazda3 with a great deal. Highly recommend Sean and Jason for you.

Enjoyed purchasing a used Toyota from a Mazda dealership.
They provided the same services as it they were selling a Mazda.
Quite happy with their sales. Vehicle is running well so far.
Thank you Budds Mazda

Great care and service on my mazda cx-5, especially during the pandemic. The team was very careful in handling the maintenance process.

I was treated politely and service was completed quickly and efficiently. Extra work was explained in a clear manner, and the shuttle service helped a lot.

First time at Budds Mazda for service and was very impressed with the level of service provided by Katie and the service team at Budds.
Gave me a very detailed explanation of all items that required service and considering all that was done the price was reasonable in my opinion.

Brought my CX9 in for an oil change and tire rotation. They updated the software for the Connect system without me having to ask, which was a pleasant surprise. Everything was done within the time quoted and the pricing was very fair.

Katie and Andrea in the service department are exceptional! I have serviced many Mazda s and prefer Budds service department over any other.

I m happy with how they were accommodating to my needs in an emergency situation with great service.

The service department is very friendly, business oriented and efficient. Nice people to deal with.

Just purchased a used Mazda from this dealer and couldn't be happier. Matt was great to deal with--He was honest, knowledgeable and provided prompt answers all my questions and concerns. I will definitely be back when it's time for a new one.

I bought a used 2015 Subaru Impreza from Joseph Khalaf at Budds Mazda, he was an amazing salesman and helped with all the questions that I had. I walked out a happy customer and I am gald that he was the one to help me buy my very first car!

Katie did an awesome job ensuring the service done to my car was done right! I had my CX-5 go in for an oil change and she had the vehicle inspected from top to bottom to make sure everything was in working order.
She had called me with what had to be done, aside from just an oil change, in detail.
I agreed to have the more urgent things needed to be done taken care of while leaving the not so urgent things for later.
A+ for communication
Everything was quick smooth and painless all for a great price!
Big thanks to everyone at Budds' Mazda !

Joseph was my salesperson and I could not have asked for a better service! Love my new CX-5!

I am very happy with my last service visit for seasonal tires change over and some regular maintenance. The work was done on time and well. The service advisers at Budd's Mazda are excellent.

Among local Mazda dealers we chose Budds' because of its positive reviews and reputation. We were looking for a new compact or mid-size SUV, and after reading reviews, we narrowed the range to Mazda, Honda, Toyota, and Subaru. When we made an appointment at Budds', the salesperson assigned to us was Mohamed Kora. It was a very good fit. He knows his cars, and is also very good at figuring out his customers' priorities, and he was also personable, gracious, honest, dependable, punctual, and always glad to help. (Incidentally, he was also the only salesperson at the four dealerships we dealt with who was always careful about his face mask!) We wound up picking the Mazda CX-5 as our #1 because of the car, but if we had chosen a car because of the salesperson, we would have chosen Mohamed. If that makes it sound as if Mohamed didn't make a difference, that isn't quite right: if Mohamed hadn't got us a good price, and if we hadn't had confidence in him, we probably would have moved on to our #2 pick. After the sale, he continued to be helpful, giving us little instructional sessions when we asked, because the CX-5 has a LOT of features.

I had a great experience buying my vehicle at Budds Mazda. The sales staff were excellent and kept me well informed. The service staff had taken care of 1 small issue quickly. I would recommend them highly.

Katie always delivers exceptional service! Would recommend her and Budds' Mazda Service.

My wife and I just bought a 2008 Mazda 5 from Budds Mazda. We dealt with Rahul in sales. I had emailed him through autotrader and he immediately responded. We agreed on a time and went to see the vehicle. The dealership is very nice and clean and the staff are very welcoming. No attitudes and I felt comfortable immediately. Rahul was awesome. He took the time to answer all my questions, we went for a nice test drive and afterwards I informed him that I d like to bring my wife to see the vehicle. Rahul was never pushy. Worked with our schedule, not his,and was very professional. I brought my wife back the next night and he happily gave us the keys and sent us on our way. Fantastic! We loved the car as it was in amazing condition(and it s a Mazda) and then we sat down to hammer out a deal. No silly games. He brought his manager Pat and we quickly agreed on a price. Pat had also done his best to get a decent value on my trade in.
Fantastic experience. This was the best dealership experience I ve ever had and I highly recommend Budds Mazda. Since the purchase I have dealt with them and the service department and Katie in service was amazing to deal with. Truly the way it should be. Five stars!! Thanks Budds Mazda.

I went to test a Mazda 3. The vehicle drove great. I had a great experience with the sales associate (Rahul). He was very understanding in terms of my needs for a vehicle. He was very knowledgeable and honest about the car. He made my purchase an easy and hassle free decision. Highly recommended!

Service is great. Car is always washed and ready on time. Staff is friendly and helpful. I never feel like unnecessary service is being recommended.

Budds did a fantastic job assisting me with my car purchase. Their genuine and sencere nature was demonstrated through numerous actions.
John-Michael did not pressure me for an immediate sale. Off the bat he offered me the best rate I could get (even as an employee of a large bank).
Pat got me an extremely generous offer on my trade in (70% more then I expected on a beat up 2004 201k Highlander).
Both worked diligently and eventually they were to get the car I wanted within my budget.
I purchased a 2016 Mazda CX-3 at the end of March. And I'm extremely satisfied with their service

I had a great experience at Budds' Mazda. Leigh Armstrong made the process simple, easy and efficient! I would definitely recommend buying a Mazda here with Leigh!

We fell in love with the CX-9 and we enjoyed our second new car purchase with Budds' Mazda. From the salesman to management the dealership's office has positive and transparent energy/attitude that first I noticed on by on their website to the final handshake and passing of the keys. If your looking for a new vehicle I recommend a Mazda and this dealership.

After a very bad experience with a used vehicle that I purchased from another Mazda dealership I decided to contact Budds Mazda where I met with Mike Holguin.
I explained the predicament I was in at the time where I only had the used vehicle for three months and had various problems with it, which was very expensive to fix. I therefore wanted to get into a newer vehicle with full warranty which the other dealership did not have a problem with, but they were giving me next to nothing for my trade-in.
Mike was very helpful and patient and went over various options with me. After a number of phone calls (very many) and a few meetings with Mike, where I had umpteen questions, which Mike was able to answer, I felt comfortable making a decision and was able to get into a better/safer vehicle, (2014 Mazda CX5) and even saved a great deal on my insurance due to the safety rating on this particular vehicle. I also got a better trade-in value for my used vehicle (approx. $5,000.00) more.

Mike is very knowledgeable and does an excellent job in making the whole process problem free and easy. It was truly a refreshing change from what I had previously dealt with.
Thanks Mike for all your support, patience and advice in assisting me with my purchase.
In closing, I wanted to send an accolade for Mike and consider him to be a tremendous asset to Budds Mazda.

Went in for a tire swap today, dealt with Andrea and Kaite. Was seen immediately and work was completed in a timely fashion. Andrea mentioned that I may need brake work and possibly tires in the future, she said she would keep me informed. Good to know that she is on top of things.
Thank you Loris P