Budds' Mazda Reviews

Hello,
Mr. Leigh Armstrong provided us with excellent personal service during the recent purchase of our Volkswagen Beetle from Budds' Mazda.
Mr. Armstrong was fair, personal and not overbearing during our car acquisition experience.
We would certainly recommend Budds' Mazda and Mr. Armstrong to others for a vehicle purchase.
Regards,
Lorna and Glen MacDonald
Oakville

Leigh at Budds Mazda was fantastic to deal with. He was friendly, knowledgeable and helped me get a great price on my cx-5. I would definitely go back to Budds for my next car purchase.

Great !THANKS! to the entire team at Budds' Mazda! Every visit is a truly wonderful experience. I greatly appreciate the kind demeanour of all staff, expert service from the technicians and trustworthy guidance from the sales representatives. Hands down the best dealership in Canada in my view. I highly recommend you become part of the extended Budds' family of auto aficionados.

Great service .. very respectful .. Listened to what we wanted and worked with us in price. As a result we bought here instead of closer to home

I found the car I was looking for at Budd's and thanks to Matt it was a quick, pleasant process. He was very kind and helpful. Even after my purchase, he made sure to call several times to follow-up and ask about my experience and any issues. I love my new car, its nippy and zippy! Will definitely recommend and purchase at Budd's Mazada in the future.

Great experience in getting my CX9 serviced despite the holiday season.

Keep it up Katie!

I would never recommend anyone to go to this dealership and I would be skeptical of the Budds brand name.

My experience was:

I was proudly informed by staff that this dealership had the highest standards for customer service in the region. This was reassuring to me as I previously had bad experiences at another dealership.

I got a call to come in for an event to see about trading in my car. When I arrived, they assessed car and pulled the car proof report. I was informed I had previously had an accident on my car before I purchased it (from another dealership) and they offered me half of what I owed on my car.

I returned to two other dealerships within the week and not only did they offer me the full value of what was owing on my car but never mentioned the "accident" the Budds dealership had used to devalue my car.

When I reached out to the sales rep to ask to get a copy of the car proof report, he told me he did not know how to get that for me.

This dealership seems to me to be liars and trying to cheat you out of your money. I am always weary of dealerships but this one has broken my trust in the Mazda brand. I will be very careful ever buying a car from Mazda or from the Budds brand name.

It was easy and safe to have my car serviced with Budd s Mazda. Katie explained the process, and all physical interactions were kept to a minimum. I paid the invoice online and I picked up the car later in the day without any other contact. Service was done as expected and car was washed. Will continue to come here for service.

Excellent caring service and great sales team. Very responsive, helpful staff.

Nothing more excited then buying your first car... also not exactly the easiest thing to do. Budds made it all possible. Special shout out to Matt wren who made my first car possible. Great guy even better salesman. This is the place and person to go to about anything car related. He's awesome

Recently purchased a Pre-owned Mazda3 which was in perfect condition. Sales woman was Deborah Blackburn and did everything in her power to ensure that my first car was a good one. She did not place too much pressure on me and gave me a price of around $2,000 less than what JP Motors offered for a car in much worse quality. I highly recommend Budd's Mazda not just for their fair prices but for their customer service as well. They definately gave me a reason to bring my business back in the future.

better service and fast service thank you very much..... keep up the good fast service.....

Good job on the tire exchange, like the fact you store the tires and I don't have to lug them home and back.

Excellent service by Ganesh because he helped me wih fixing my car with a detailed service. Ganesh was very courteous and helpful.

Ask for Jason!
I went to other brands for a test drive, did not enjoy all until I visited Budd s Mazda and went for a test drive with Jason! He loves his job and understands the car from bumper to bumper and knows exactly what you should test in a test drive. Even when it comes to test drive duration, Budd s Mazda was the longest test drive I had, which gives you more time to feel the car you are testing and gets used to it.

Thank you Budd s, Thank you Jason.

Budd's Mazda service department is the best. They always take care of me, very polite and helpful !!!

Excellent service! Made buying a car so simple. I was coming out of a CX-9 and really wanted something smaller and was looking at the CX-5. I have very little time for the dealership bait and switch of sales person, finance manager, sales person, finance manager... I just want to know if it will work in my budget for the features I want. I was also straight forward in the up-selling experience - tell me about it, what it costs and be honest and I will decide if I need it. Done. Quick, simple, no bait and switch, no 3 hours at the dealership. Can test drive, ask questions, find out budget in an hour and buy a car on my lunch which is EXACTLY what I need to do. I can't tell you the number of hours I've spent in other dealerships. Sean Gooding is a kind, honest and trustworthy sales person. I would highly recommend him and I sincerely hope he's still there in 4 yrs when I need my next lease. Thanks Budds Mazda, great staff, great experience!

Took my vehicle in to Mazda to swap my snow tires for summer all season tires. Budds' Mazda has great service and my car was ready, in the allotted time frame of 2 pm last week. The staff are great and make you feel like part of the Budds' Mazda family.

Called the dealership to determine availability of a specific pre owned Mazda and was provided a price which was seemed reasonable. I then received a call a few minutes later advising the price was incorrect and the cost was actually 30 % more. Im glad I didn t make arrangements to attend the dealership. I think this was the old fish hook sales technique. Thought car dealerships moved past this type of salesmanship.....very poor customer service and business ethics!!!!!

Rahul is a great sales advisor at this location. He is very knowledgeable and very thorough with the product and can answer questions that are often not even on the website. I think it's a key characteristic of a caring advisor that you will often not find anywhere else.

Overall, I've had a great experience with the sales and financing department, and I've heard good things about the Budd's brand in general. Will follow again with a review on the mechanic side.

They are the best, I had two unbelievable and respectful experience in this place. On time, kind, respectful and professional in their job...

Bought a used CX 5 from these guys today. The car is clean and in amazing condition and my man, Sean, took great care of us. Trustworthy, honest, no BS experience. Loved it!

Jason @ Budds took the time to provide an excellent car purchase experience. Would 100% recommend buying a car from Budds Mazda.

Felt at home when I walked thru door, talked with Sean Gooding. I told him what I wanted and he came up with the car he thought would work for me. Turns out he was exactly right. I bought it! thanks Sean I love my ride

Good service and nice staff. Great car buying experience.
Rahul provided a great experience from start to finish.

Katie and Andrea just always make it a pleasure to deal with Budds' Mazda Oakville Service.

I have been to this location a few times for the service of my Mazda3 and the service team is incredibly friendly and always gives me world class customer service. I always have such a positive experience when I walk in and will always be taking my Mazda to this location from now on.

Fantastic customer service,Joseph was a really nice guy, thank you a lot.

Matt at Budds Mazda made the whole car buying experience so stress free and very enjoyable. He truely wanted to make sure we got the right car and wasn't pushing us past our budget. He made the experience fun and got us the perfect car for a great price! Thanks Matt!

I work in Burlington and have a 45 minute commute to work from Cambridge. Recently on my way to work I got a flat tire and had a lot of trouble getting through or a half decent person on the phone at a Mazda dealership. A lot of places basically said they didn't care and couldn't help. When I called Budd's Mazda, Katie got back to me right away and marked me in as an emergency to get my tire fixed right away. She was extremely helpful and very friendly through the whole experience. Within less than 2 full days I had a new tire and rim on my car, all thanks to Katie at Budds. Service was excellent. I appreciate them taking me in so quickly and getting things fixed so I could be on my way. In any Mazda related emergency away from home, this is the place to go!

I recently purchased my second vehicle with Budds' Mazda. The team made the process very smooth and simple. Thanks to Saad for his help!

Great service from Andrea as always. Mechanics are good, coffee is good, location is great. thanks for your service.

Budds Mazda were extremely helpful and I happily Endorse the service quality and value

Just got my 24000 service call, Katie and Andrea were great in making the appointment and getting me processed even faster then what they first estimated. Great service !
Also touched base with Jason R (who originally sold me my CX-5). Was really pleased to let him know everything is going great .. and the car is meeting all my expectations. If anyone is looking for a new Mazda, please go see Jason !! He not only sells you a quality product, he also cares about each client he has even after he sells you the car.

Just picked up a 2016 Mazda6 GT manual - love the car (looks and drives beautifully) and loved the service! Special kudos to Sales Representative Pat Mosca and team, who provided the excellent service. From my initial contact by email, to arranging a test drive, purchasing and ordering the unique colour combination and then delivery last week, the experience was truly worthy of the luxury import brands (Audi, BMW, Mercedes etc.) Thanks for a great experience and I look forward to enjoying driving the car even more!

PS Car and Driver named the current Mazda6 as a 10Best and 10 most underrated cars for 2015 - and the 2016 model is even better, you need to drive - believe it!

I received excellent service at Budds' Mazda from the moment I walked in for a test drive to the day I picked up my new Mazda3. Matt was very helpful in ensuring I got to test drive the exact model I wanted without trouble and made the entire car buying process a very pleasant and professional experience. I am very happy with my new car and look forward to receiving the same attention and quality service when I bring it in for maintenance later this year.

I had a wonderful experience coming into Budd's Mazda. All of the staff were pleasant to talk to. I would like to especially thank Mohamed Kora who was a friendly, professional, and outstanding sales representative. Mohamed helped me buy my first new Mazda and threw in a little something special because it was my birthday! I went in not expecting to be buying a new vehicle, but because of Mohamed, the awesome sale, and my love for Mazda, I was driving a new vehicle in just a couple of days!

If you are looking for a new Mazda, Mohamed and his team at Budd's Mazda have your back

Thank-you once again

I got my used kia optima sx turbo, with good kilometers.

We live in Milton. Mazda Milton is 5 minutes drive from where I live; though, I drove to Budds Mazda in Oakville .. and I never regretted it.

The quality of service is completely different experience. Mohamed Kora was a wonderful guy. He explained everything and answered all our questions.

Very comfortable experience. Quality people and quality work on my Mazda 3
Katie extremely helpful
Really went above and beyond to follow Covid restrictions and make it as easy as possible for me

The folks in the service department are so helpful, courteous and nice. Katie and Andrea are wonderful. Plus service was speedy and efficient and got me out of a bind quickly.

I bought a Mazda 3 from Jason Rebelo in 2016, and I would recommend this dealer to anyone looking for a Mazda. Jason went the extra mile to ensure I was happy with the purchase, and the service staff are excellent whenever I bring it in for maintenance. Thanks Budds!

It s a very big decision buying a vehicle but I found Sean so good to deal with at Budds Mazda. All the staff were great!
I d definitely shop there again!

I recently purchased a 2016 Mazda CX-5 from Budds' Mazda and it was an excellent experience! Matt Wren was our Sales Expert and was friendly, professional and super efficient! The process from test driving to delivery of the car was in less than a week - outstanding service! I would definitely recommend Budds' Mazda to our family and friends, and especially Matt.

A positive experience. Leigh Armstrong made things involving the trade in and new purchase a relatively simple and uncomplicated process. Overall I was very satisfied with the treatment I received at Budd s Mazda and would recommend them to anyone.

Absolutely awesome experience. From requesting information online, to walking into to the dealership to meet Joseph it was such a great experience. There was no pressure or excessive follow up when I first showed interest. By the time I was ready to decide, it was a seamless process and they had exactly what I wanted in inventory. Thank you Joseph Khalaf for providing such stellar service! Your expertise and patience was phenomenal.

I recently purchased my first Mazda from this dealership. Mike Holguin was the sales gentleman who provided first impressions of what I was about to experience. He was very knowledgeable, took a keen interest in learning about my needs and wishes, took his time in answering my many questions and encouraging me to take the car for a test drive. All with no pressure to purchase. It was all about the experience, and less about being there to buy a car. I left the dealership, visited two other different car dealerships the same day, and returned to see Mike to purchase a car. Mike is very professional, and his enthusiasm infectious. Very impressed with the customer service, super impressed with the car. Thanks Mike for a great car purchasing experience, and thanks to Budd's for having top notch staff on your team!

I had a very positive experience at Budds' Mazda for my annual servicing. Andrea at customer service was friendly, accommodating and kept me up-to-date on my vehicle's progress throughout the day. Jake the mechanic was exceptional; he went above and beyond to ensure my vehicle was in top shape. I've been going to this shop for three years, and won't go anywhere else.

After much time researching the perfect SUV online, we decided to purchase the Mazda CX5. Our first visit to Budds' Mazda in Oakville sealed the deal, especially our salesman Mohamed Kora. Mohamed took the time to answer all of our questions with professionalism and patience, never pressured us and went the extra mile to make sure we stayed within our budget. Upon pick up of the vehicle, Mohammed was very informative, taking the time to make us feel comfortable with all the wonderful features of our new car and following up with us to make sure we were satisfied with the car. Would absolutely recommend Budds' Mazda to anyone

I've only been coming here a few months, but so far every service experience has been good. Staff is friendly and they keep me updated on progress. There is another Mazda dealer much closer to me, but I drive out of my way to Budds', and that says something.

Had an unfortunate experience when I was driving home along the QEW last Friday, I started losing speed and I went to the side and put my hazard light on. I called Oakville Mazda for assisstance and I was advised what to do. Action towing co. came to the rescue and towed the car to the Mazda dealership on Third Line and the staffs were very helpfull and comforting like Katie, Andrea and also my Mazda salesman Sean. The driver from Action Towing Co. was also nice and altogether my experience was reassuring. Thanks to all.

Good service here. They have an impressive collection of cars here too. Was able to test drive with no trouble at all. Mazda has come a long way apparently. Some of their newer cars are definitely looking good. Dealing with dealership is the same thing wherever you are. Of course they are going to try to get the best price they can sell so cannot blame them. Open till late that s a benefit. Overall good experience here.

Great experience working with Sean and the rest of the Mazda team!

I've only had positive experiences at Budds Mazda. On the numerous occasions I have brought my car in for service, I have always been greeted by friendly, knowledgeable and caring staff who greatly value the customer experience at the dealership. Ganesh, in particular is a outstanding individual who possesses great customer service and communication skills. He will always effectively communicate all action items for the upcoming service, duration of service / repair and whether or not the customer is satisfied before leaving their car. I have always been offered a complimentary loaner vehicle for repairs that may take longer than expected. During times where I had to wait to pick up my car, Budds Mazda offered me a free complimentary car wash. However small the magnitude of this gesture, it goes a long way in the eyes of customers like myself. I feel my time is valued. I would recommend Budds' Mazda for anything service related.

Our family have been with Budds Mazda for over 5 years now, and have had nothing but positive experiences. Both our vehicles are regularly maintained at the Service Dept and the team of Katie, Andrea, and Ganesh has always made us feel welcomed and well taken care of. Even our son enjoys visiting them as they take time out of their busy days to chat or to show him around. Each service was explained thoroughly to us, so we always know exactly what will be done. We are always kept informed of any updates, delays, or additional requirements, and are notified as soon as the vehicles are ready for pick up. When a new repair is discovered, I have always been given realistic expectations, and have never felt pressured to agree to the additional expenses. They have always followed through on their promises, or otherwise quick to offer solutions should something unexpected occurs. I have never had an issue contacting Katie or Andrea, as they have always returned my messages and e-mails promptly, and are very accommodating when scheduling all of our appointments. We definitely feel valued and have always been treated with the utmost respect and courtesy. Thank you to everyone for taking such good care of our vehicles and our family!

Buying a car during COVID was an adventure. Budds Mazda s sales, finance, and service teams worked with me to make the process both safe (COVID) and enjoyable. I am now the happy owner of a brand new CX-5 GT and have passed my CX-3 down to my son. Thank you Mohammed for being there every step of the way and for ensuring I was a happy customer. Great job!

Awesome customer service, every time I've gone it has been nothing but fantastic service.

Outstanding sales service from Michael Ramalho! Highly recommend contacting him if you re in the market for a vehicle. Absolutely love my Mazda 3 Sport GT.

If I could give you zero stars I would. This is the worse place to buy a car, I went there last weekend and this people are crooks to say the least. The way the talk to you, and the way they lie to you is just gutsy.. I would not even tell my enemy to go here.

Efficient and friendly service and free wi-fi in the lounge! Great selection of coffee and tea while you wait or... Take the shuttle home and get picked up when your vehicle is ready. Free carwash after every service!

Absolutely one of the best dealerships in GTA, being new in the country and trying to shop for a new car is not easy but only to be greeted by Leigh and his friendliness at Mazda Oakville immediately made us feel like we belong, and then a team effort between Carla and Sarah who went above and beyond to make a deal possible for us is just absolutely amazing, I would highly recommend this dealer to any person looking for a new car or a family that has just moved over, you guys must keep up the great work, we surely have a long term relationship setup with Budd's Mazda! Regards Eben & Family

Enjoyed the service and responsiveness. Joseph as very accommodating and not pushy. Great to see. All questions answered. Carla on the finance since was great also. There was a mixup on the leasing companies side who charged me the next More

Avoid at all costs. Teeter-tottering on fraudulent.

From the get-go I was told lies about the vehicle I was interested in buying. Being interested in the vehicle regardless, I went forward with the purchase... boy what a mistake.

- Told me that for my deposit to go through I'd have to sign their purchase agreement
- They "accidently" misread the MILES on the vehicle: we paid for a car with 77,000km when it turned out to have over 125,000km.
- Misrepresented the features included in the car
- Screamed at my mother on the showroom floor
- Treated us like absolute criminals for wanting our money back despite them breaking their own contract.
- Tried to get us to hand back over the keys, car, and ownership with no cheque in sight!

Avoid at all costs.

Someone is always there to help. Great staff, great service

I recently bought a used car at Budds' Mazda and had a great experience with the sales team here. Leigh was awesome to work with, he was very friendly and helpful during the process. I would definitely return to this dealership for other services and would recommend it to anyone looking to buy a Mazda. Thank you for an enjoyable car purchasing experience!

My experience at Budds Mazda was a good one. My salesman was Jason Rebelo and he was was super friendly and helpful. Even a couple weeks after the sale Jason and his team are still helpful regarding any concerns or issues I may have with the vehicle. I would definitely recommend Budds Mazda. Ask for Jason and tell em Jim sent ya! ;)

Friendly service! Katie was absolutely fantastic with customer service, quick prompt, friendly, and very helpful. I brought my car in for an oil change and wiper replacement, although there was a little mishap where I had to bring my car in again the same day, the service tech and Katie together again was prompt and quick to fix the issue and I was on my way again. Overall fantastic experience! I will be coming back for all my service needs!! Highly recommend this place!

Very polite customer service. Also, after-hours pick-up was accommodated.

Never had to buy a car during a pandemic, regardless though, our dealer (Mike!) was brilliant, conscientious, and highly informative and made the experience pleasant given the unusual circumstances. I love my new (used) car. She's a beaut. I would highly recommend this Oakville dealership - ask for Mike!

Budds' Mazda is the ninth wonder of the world! How did you ever convince Led Zeppelin to get back together again and do a set on the VERY MORNING MY CAR WAS DUE FOR SERVICE!?!?!?!? They were awesome, they did everything from the early days, including Black Mountain Side and Communication Breakdown. I was really sorry my car was ready before the end of the set (...so I went out and broke my rear light and complained about it, so I could stay). I look forward to future band reunions at Budds' Mazda. I wonder if you get the Beatles next time (except for the ones that are dead of course. Even Budd's Mazda can't do that).

Our experience of purchasing our first car in Canada could not have been better! Sean Gooding, the Sales & Product Advisor we dealt with, is very knowledgable on the vehicles there and helped us weigh the good and not-so-good aspects of the used car we were interested in, and helped us take the right decision. Right from the time we first entered the dealership, to driving away with our CX-5 a week later, my wife and I were treated with respect and professionalism which made us really comfortable. If we decide on purchasing another Mazda, Budds Mazda will be on the top of our list of dealerships to approach!

My family recently purchased a 2012 Mazda 3 with the help of Rabi Lahdo from Budds' Mazda in Oakville. It was our first used car purchase, and first purchase from Mazda so we had gone into the process with a bit of trepidation. However, Rabi was patient and paid attention to detail; he took the time to walk us through the process and helped us find the right car for our family. We're very happy with our new purchase and can't wait to visit Budds' Mazda again.

Everything proceeded on time, great service, attentive to the concerns i was raising. Solution focused approached. Mazda had a mechanic take me on a test drive to help clarify the issue and solve the problem.

Love my new ride. Rahul was a great sales person to work with. I am very picky and tend to have a lot of questions and he was very patient with me. Everyone was very welcoming and not abrasive. I spent sometime at other dealerships and either found the sales person a bit snooty or completely lost. Rahul had the answers and gave honest opinions.

I recently went to Budds' Mazda on my first visit. Katie is a knowledgeable and amazing service professional. She walked me through the issues as my car was overdue for servicing and helped me prioritize my service needs without rushing in. Excellent service!

Just bought a Mazda CX-5 GT. This is the second car I buy from THEM. Sean is always helpful. This time, I traded in my Jeep Wrangler. I got a great deal and in no time, I was riding my new Mazda.

Highly recommended!

Great place for service. Friendly and knowledgable staff, do the job on time and at or below the quoted price. It was nice to learn expected upcoming costs such as, the tire life. Nice also to receive the invoice via email before arriving at service desk. This not only shortened my time there, but I had any question ready to ask. Keep up the great work.
Thanks.

We leased the CX5 GT and it comes with almost all features. The only thing with Mazda is the sunroof is not that big. We found the price to the value is much better than any other car. Our purchasing experience was very good. Joseph was very nice, he was very helpful and I think he made us comfortable since the first visit.

I went in last week to check out some used cars, I was greeted warmly by the staff. The sales person who was helping me was Rahul Sidhu and he listened to what kind of car I was looking for and showed me 2 that fit my description perfectly. I ended up buying it on the spot. Overall best experience ever buying a car

My wife and I took the opportunity to browse the cars in and around the showroom at Budds Mazda and very soon after we arrived at the dealership, we were greeted with a reassuring professional politeness and genuine enthusiasm to answer any and all questions we had to ask to learn more about the cars my wife an I were interested in.

3 weeks later (a timing situation) we drove away with a brand new, fantastic Mazda 3 GS 2014 model, affordable price, awesome quality, that we could not be any happier with and thanks to the welcoming nature of the dealership, made our decision even more easier to go with the Mazda 3.

Our point of contact and source of information was a very helpful and informative saleswoman by the name of Deborah Blackburn.

There are many other contributing factors that left my wife and I reassured to buy from Budds Mazda, but a generalisation will suffice.

I highly recommend Budds Mazda to look to for a new car....zoom....zoom...8)

LSimpson

Our experience at Budd's Mazda was fantastic! and Mike Holguin made the process of buying a car very easy for us. As a first time car buyer I was a bit nervous going into the dealer thinking that every dealership was "out to get me". Mike was extremely helpful in showing us options that worked for what we wanted and he was very honest and open since the beginning in highlighting the benefits of each car.

His friendly demeanor made us comfortable and certainly led to us buying a car on the spot. Hands down I knew I made the right choice!

I recently purchased Mazda3 from Budds' Mazda. Just wanted to Thank you Jason Rebelo. It was a pleasure working with him. He was extremely helpful and reliable in terms of communicating back and forth with all my questions. During test drive he showed all the features of the vehicle and explained everything in details. He was very knowledgeable, professional and friendly. It was awesome that he followed up after the purchase and asked how my experience was going with my new car. If you're planning to go to Budd's Mazda I recommend you speak to Jason Rebelo.

Contactless process and responsive follow up made me feel secure.

Great experience at Budds' Mazda. The product advisor who helped with my purchase (Leigh Armstrong) was extremely courteous and helpful throughout the process. My 2014 Mazda3 was in great condition and for a great price. On our test drive Leigh gave us a full run-down of the car's features and what it could do. Made the purchase the very same day.

We took the car back for servicing a couple times and the service manager Jason Corrigan helped us. Jason was very helpful and ensured that any and every issue was taken care of. He went the extra mile to make sure we were happy with the car.

Thanks to Leigh, Jason, and Budds' Mazda for a great first car purchase!

Exceptional sales experience. Sales professional Michael was friendly, knowledgeable and courteous.

We had a great experience shopping for a new Mazda 2 days before Christmas at Budd's Mazda in Burlington, Ontario. Jason Rebelo provided a professional assessment of what we are looking for, reviewed with us the features of the 2021 Mazda CX-5 models, checked stock and arranged for trade-in and financing to our satisfaction. We really appreciate his pleasant disposition nd professionalism. This is the best experience I had ever had with a Mazda dealer and would highly recommend it to anyone looking for a Zoom! Zoom! experience.

This dealership is the best! I had my 2016 CX5 serviced here and when it came time to buy another one I received excellent service from salesperson Michael Ramalho. He answered all my questions promptly and made the sales experience pleasant. I love driving my new CX5 and look forward to continued excellent service from Budds Mazda Oakville.