Do not expect any post sales support. There isn't ...

Do not expect any post sales support. There isn't any.

Note on 28.05.2020: Finally I got the desired information on the headset bearings to be replaced on a Team Elite TE01 from BMC. Fairness also requires to report about positive things. BTW: The TE01 is a great bike, in terms of quality and overall performance. Please excuse my late addendum.