Best Windows and Doors Review

I had a door and other work done with Best Window and Door Company and my experience was great from start to finish. I would recommend this company to anyone.

Awesome company! Extremely happy with all of our new updates. From the pleasant, knowledgable Sales Mgr, Sam Larose to the talented installers, James Sipple, Jason Edwards and Dave, we couldn't be more pleased. The installers worked endlessly in the heat and tweaked things along the way to suit us without any problems. From start to finish the entire process worked out wonderfully! Highly recommend Best Window and Door!!

Had a great experience with my interaction with Best Window. I would recommend to anyone. Thanks.

Had my entire house of windows and entry doors installed. Wonderful products and installation was very professional. Awesome experience.

Bad experience with a company that does not care about customer satisfactions! Never Again! Dusty Kohan says it's not about customer satisfaction it's about the company's satisfaction? A very dishonest company would never recommend to anyone!!! If I could I would let zero stars!

Had 4 windows installed 2 years ago enough time has gone by to give honest review. Windows are easy to clean from the inside without the need of high ladders or tools as they swing open from within. Windows glide easy up and down and have security latch so they cannot be opened more than a couple inches when applied. Nice feature when not home.. Needed customer service for a fix on one and had no problem setting up the appointment and having them service it. Screens are nice. Happy with purchase.

Great products, lifetime warranties, financing available. No job to big or small. Serves most of Pennsylvania, Maryland, and West Virginia....

For the most part it was a good experience. The prices were decent and the product isn't bad. The problem I have is that where the doors were installed there was damage to wallpaper and plaster that I'm going to have to fix when the weather gets better. Also i'm going to have to chaulk around the trim where there are gaps that's letting cold air in. Also when I purchased the doors I was told by the salesman and the measurer that my old storm doors would fit.
When the installers came they said they wouldn't fit. I ended up buying two new storm doors to be installed in a few months.

Very pleased with my purchase. I am very picky and expected quite a bit from the installation crew, however, they exceeded my expectations and did everything I asked them to do. I will definitely be contacting them in the future to do more work.

Excellent replacement windows at a good price with a strong warranty.

Very professional and great people to work with. Friendly and knowledgeable staff. Did a great job and would use again.

My parents replaced a few windows this year in there new home. The service was excellent the workers who put them in were great. We look forward to doing more business with them in the future. Jeff Corely the salesman was very personable and was very helpful.

Excellent product and excellent service/installation. I couldn't be happier with my experience with Best Window and Door Co. They went above and beyond to make sure I was happy with every aspect of the project!

Our salesperson was knowledgeable about the products we were interested in and stuck to those items. We weren't pressured to look at windows when we were interested in doors. Although they normally review final orders over the phone prior to submitting, they met with us face-to-face at their office to review the order in detail, show us additional sample products, and answer all of our questions. Scheduling was a breeze and our installers were fantastic and professional. They did forget to call us to schedule the gutter installers and we were surprised to come home one day to find ladders and gutters all over our lawn, but the gutter installers did a fantastic job. We were very satisfied for the big dollar investment we made in our home.

One thing I can tell you is that the buy one get one free stuff they advertise is bunch of bologna. They told me I could not have the bogo deal with the other discount I had. Then why do u advertise by one get one free. And also why is there so many exceptions to it. And trust be assured there prices are very high. I didn t even get buy one get one free on very expensive doors that are probably same stuff Lowe s sells just different name. Tread carefully dearies else they will hook line and sinker you and the only one that makes out is the salesman on commission.

Not impressed with the quote. Way to high, and was sarcastic.

Our experience with Best Window & Door Company was top notch! We replaced windows as well as 2 sliding glass door in our home. Our salesperson was very professional, detailed and knowledgeable and gave us a detailed quote. The installers arrived on time and completed the job in an efficient and highly professional manner. The installation, fit and finish were uniformly completed with great attention to detail. The whole process ran smoothly and efficiently. We are so happy with our decision in choosing this company. Thank you for everything!

My husband and I wanted to replace two custom-size breezeway doors with sliding glass doors. Best was the only company that could meet our needs - quality, cost and durability. We were sold after the initial consultation. Now, we re looking forward to installation! We ve also had Best windows throughout the house for years, and we re more than pleased with them as well.

I had two projects from Best Window & Door. First job was new front door and custom windows to close in a sun porch. Second job was two security doors. Both experiences were great! Very professional salesman making sure he dialed in exactly what we wanted. The warranty and quality of products is top notch. The knowledgable craftsmen who did the install were quick and made sure I was happy on every step. My front door started an issue where it became hard to close. I called customer support and a carpenter was on site the next morning and made the adjustments to fix the door. Very impressed with customer support and quick response. You will not get this level of craftsmanship, support, and warranty from a big box store. I highly recommend Best Window & Door!

Called Best Window & Door Company on 5/11/2020 to discuss the warranty on their windows we had installed by a private contractor in the early 2000's. The windows were advertised at that time as a Lifetime Warranty. Seven out of eight windows that were installed now leak moisture in between the glass panels. One of the seven was a very expensive sliding patio door. When I spoke with a man in their warranty department, I detected a change in the tone of his voice and conversation when I told him the windows were installed by a private contractor, not one of their installers.

He told me that I would have to remove the defective windows and bring them to their shop for inspection, then possibly replacement or repair. Never going to happen in my mind!

I then said to him I will shop around and purchase new windows elsewhere. Very snappy "okay", with zero concern in his voice.

So much for Best window & Door Company.

Dave in Salix, PA

Great prices, professional/experienced installer's of products, and a name that's lasted 70 years! I recommend giving them a call for your home inprovment's!

I purchased a new front door and shutters from Best. I was so pleased with my overall experience and the quality of the product. The sales/customer service and installation crew were very professional. They worked diligently to ensure excellence from the start of the project to the end. I am very impressed with this company and absolutely love my BEAUTIFUL front door!!! Thank you Best! A 5 Star Company and I will be returning for any additional needs.

Had an awning put up, everyone from sales to scheduler to installers very professional and hard working. Reasonable prices!

I need work done on one of my homes but being out of state it was real hard finding a company i could trust. I got a hold a Best Window and Door Company. Wow what great service. Everything i was told would be done was done. The process was fast and easy. What a beautiful up grade to my house. Thank you for all the hard work.

Great products, knowledgeable sales and service, and professional installation!

Very poor on their warranty service. If you are fool enough to purchase from this company make sure you read the warranties in detail and don't believe the sales rep. First of all the fabric leaked in the awning from the start. Took two years to get that problem fixed. Then the motor went in the awning. Conveniently they pushed that repair till a 5 year warranty ran out. They wanted to charge them $550 for a motor. I told them they would just use the hand crank to roll in and extend the awning. I was then informed that you cannot use the hand crank if the motor doesn't work. My parents are 80 years old and I feel they were taken advantage of. When calling about problems you will get the runaround. Everyone saying that's not my department I'll leave a message for the persons responsible for that. Simple solution don't buy anything from these people.

I ve had multiple projects done with Best Window and would recommend them to anyone! They provide phenomenal service from sales to installation.

I was very impressed with the level of customer service. They answered all my questions to my satisfaction and the installation was especially good. I really like the fact that they cleaned up so well after the job. We had one minor hiccup but they made sure to take care of it and everything turned out wonderful. I would highly recommend this company.

God forbid if there's a problem with the product or installation.. you can't get anyone to answer a question, call you back or even send an email. Gutters that were installed are dumping water on to my porch. For 8000 dollars I think I deserve better treatment. If you are going to work in Pittsburgh, put an office in Pittsburgh.

For doors being made to fit home,they had alot of putty filling in holes to make 5hem fit

Great products and service. Mark was a pleasure to deal with from start to finish. Would highly recommend.

Mark Lux was very polite and very knowledgeable about his products and very professional. He's got a good sense of humor, we could use more people in the business world like him. Thank you, for everything Mark

We had a estimate for 7 new windows last summer the gentlemen came and gave us a very high strong sales pitch and tried to get us into a contract ASAP if i remember correctly the price was around $9300 i asked about buy one get one free? He completely ignored that question and when i asked the price per window he couldn't come up with a figure however i am very happy with my window world windows!

Called for an estimate - they arrived early on the Friday they were scheduled (which was an inconvenience) and they promised an estimate by Monday. Several phone calls and 11 days later.... I finally got an estimate. It was excessively high and despite saying they could get the work done before winter... it appears that was yet another failed promise. TERRIBLE follow through, terrible service. I contacted Home Depot and it was an overall better experience - same day estimate. Great price - great service. We are looking at getting siding now too.

If I could give zero stars I would. The service is terrible. Windows are great but not installed properly and won't fix them. Very hard to slide open if at all. Unevenly placed in opening. And large bay window actually moves with wind. Missing screws.

Had Best Window & Door replace all our windows and outside doors. They did an excellent job. Their installation crew were very professional and left everything spotless when they were done!! Easy to clean ! I love my windows

Windows are good quality. But the warranty service is terrible. Should have went with another company. Live and learn. Updated: submitted my info on there web page over two weeks ago. Have not heard anything from them. If you are buying their windows for the warranty. Be prepared for terrible service. 8-19-19, still trying to get my screens fixed. I had to take my screens to cambria hardware, and have them fixed at my expense. The lifetime warranty is no good, if the company will not respond to your calls for repair.

We had some windows and a beautiful front door installed about 2 years ago and they have worked out so well we went back to have more windows installed in our home. Our salesman was amazing he really took the time to explain any questions we had. The installers were very professional and worked very clean. We are very happy with our purchase and would highly recommend.

I am very impressed with this company from start to finish. In this day and age it is hard to find a home improvement company you can trust . We love our windows and the installation process was just great. Highly recommend this company and can't wait to use them for our next project.

We had 26 windows and 1 French door replaced. In the one room we have the six large (floor to ceiling) windows and the French door. The whole room is all tongue&groove pine, walls and ceiling. I repeatedly asked to have wood inside to match (as best as possible) like the previous windows and doors. They said yes, we can do that, of course it will be a lot of extra money.. $5445 to be exact and that was fine as long as I got wood inside and white outside. My paperwork says classic oak inside/white vinyl outside. Exact words. So, installation day comes and they set in the new large windows and ITS NOT WOOD. ITS A SHINY VINYL WRAP MADE TO LOOK LIKE WOOD. Immediately I am on the phone and the representative hears my reason for the call and tells me we don t sell real wood. I respond with that s what I ordered and was told I would get! They tell me maybe I should look at my paperwork, again, says classic oak inside/white vinyl outside. PLEASE tell me how I am to know that classic oak is not gonna be real wood and instead a wood wrap!?! Over $30,000 and I get a wrap!?!!!
The installers did a absolute beautiful job with it all. Nothing to the best to say about them. Other than, maybe they should work for a better company.
As far as for the representative who took my call (can t remember his name- lucky for him) and the sales rep who came to my house (his name is Jeff) they were very rude and unprofessional after I voiced my dissatisfaction with my windows.
I would NOT recommend this company!