We had 26 windows and 1 French door replaced. In t...

We had 26 windows and 1 French door replaced. In the one room we have the six large (floor to ceiling) windows and the French door. The whole room is all tongue&groove pine, walls and ceiling. I repeatedly asked to have wood inside to match (as best as possible) like the previous windows and doors. They said yes, we can do that, of course it will be a lot of extra money.. $5445 to be exact and that was fine as long as I got wood inside and white outside. My paperwork says classic oak inside/white vinyl outside. Exact words. So, installation day comes and they set in the new large windows and ITS NOT WOOD. ITS A SHINY VINYL WRAP MADE TO LOOK LIKE WOOD. Immediately I am on the phone and the representative hears my reason for the call and tells me we don t sell real wood. I respond with that s what I ordered and was told I would get! They tell me maybe I should look at my paperwork, again, says classic oak inside/white vinyl outside. PLEASE tell me how I am to know that classic oak is not gonna be real wood and instead a wood wrap!?! Over $30,000 and I get a wrap!?!!!
The installers did a absolute beautiful job with it all. Nothing to the best to say about them. Other than, maybe they should work for a better company.
As far as for the representative who took my call (can t remember his name- lucky for him) and the sales rep who came to my house (his name is Jeff) they were very rude and unprofessional after I voiced my dissatisfaction with my windows.
I would NOT recommend this company!