Called Best Window & Door Company on 5/11/2020 to ...

Called Best Window & Door Company on 5/11/2020 to discuss the warranty on their windows we had installed by a private contractor in the early 2000's. The windows were advertised at that time as a Lifetime Warranty. Seven out of eight windows that were installed now leak moisture in between the glass panels. One of the seven was a very expensive sliding patio door. When I spoke with a man in their warranty department, I detected a change in the tone of his voice and conversation when I told him the windows were installed by a private contractor, not one of their installers.

He told me that I would have to remove the defective windows and bring them to their shop for inspection, then possibly replacement or repair. Never going to happen in my mind!

I then said to him I will shop around and purchase new windows elsewhere. Very snappy "okay", with zero concern in his voice.

So much for Best window & Door Company.

Dave in Salix, PA