Berjaya Duxton Hotel Review

Stay here for a one night getaway, it was amazing. The food (dinner and breakfast) you could no complain it was cooked to perfection. The rooms where very clean and the staff were lovely

Went to Duxton for a wedding reception. Lovely location. Staff very attentive. Food was amazing. Great night!

The lobby looks fancy. The ambience is discreet. The room looked good and had both a shower and a tub.

Nice clean relaxing comfortable room, friendly and helpful staff, Valet parking alleviates the headache of parking, and within 10 min walk of the malls it is very conveniently located

One bedroom suite with Club Room access was an absolute gem for a Christmas vacation.
River view from Club Room where we had our breakfast daily and canapes and drinks in the evening. Our suite had king sized bed, 2 tvs, massive bathtub. Free WiFi. Staff very attentive and friendly. Highly recommended.

Breakfast conference, service is good, coffee good enough and good rooms. Hotel is amazing inside

My friend and I had the loveliest catch up yesterday in the Firewater Grille. We had the Free Flowing Sparkling High Tea and it was worth rating! The food and sweet delights could not be faulted. The restaurant is lovely, the teapots are gorgeous, the teacups are fine and delicate and the sparkling wine is indeed free flowing. Thank you to the staff for making it such a fun day for us :)

The Duxton itself is a beautiful establishment, always clean and professional everytime I've dealt with them.

Great place to stay. Get a club deal and you will not be disappointed.

The service was very friendly and the sparkling high tea I attended here was enjoyable. The food was very tasty indeed.

Had a school ball in one of the social rooms. Spacious, clean, and well-kept with proactive service. Very upper class.

We attended an event in the main ballroom. Nothing to complain about, really, catering was acceptable.

Very nice hotel with some idiosyncrasies, but happy to recommend. Room service food is really good and staff generally friendly. Rooms fairly 'roomy'. Would stay again.

Only went there for a meeting, but was welcomed at the door and reception very well.

This hotel is the tops allstaff are very attentive to all requests and the smiles make the one feel very special. Breakfast buffet is fiist class a credit to all My weekend break was brilliant

I am writing because, even though I wasn't there, the Duxton was was caring improvised great meals and rooms while my friend was in Quarintine. Thank you

The rooms are old and dirty. But the Bar on the 1st floor is amazing to have some drinks.

Beautiful venue, great staff, unfortunately food is a disaster. If you are gluten intolerant avoid the food here. Salmon over cooked and tasteless. Felt like Manu asking where was the sauce? Was hoping for a come back with dessert and a chocolate brownie. Epic failure. Couldn't get my fork through the brownie it was so hard and dry.

Wonderful function centre for conferences, with a large space, great facilities and pleasant staff who are very helpful. Great location for business presentations.

Probably the classiest and most prestigious hotel in Perth CBD in my opinion. Service, food and rooms are all top notch.

My husband and I stayed here recently for 1 night. The accommodation was average. The breakfast far too expensive for what it was and should have been included in the price of accommodation.

Had tea and scones in the cafe - the scones had clearly been in the freezer and were perhaps reheated in the microwave as they were still frozen in the middle.

To access to pool area was extremely difficult as I am on crutches and had to navigate my way up several stairs. The pool area is tired and needs an upgrade. Pool not hot enough. Kids running around splashing with no supervision from parents so we left.

The spa is very tired and did not look very inviting.

Overall, a very disappointing experience for a 5 star hotel.

Menu minimal choices - food was only just average - wine price ridiculous - service over the top - probably to make up for the other shortfalls.

A good place to organise events. Good staff and nice food. Good place to orgnise educational seminars and meetings. Has its own parking in one of the busiest area of city. Has indoor swimming pool, sauna and steambath.

Comfortable room, friendly staff and the restaurant is really good too.

Money Grubbing Wedding Experience

My husband and I frequented the Duxton Hotel and had enjoyed our hotel stays here over the years. We were therefore extremely disappointed at the following issues that occurred on our wedding day 18/08/2018. No refund or apologies will make the difference as it is a day that cannot be repeated. The issues were as follows:
1) Waiter demanded we pay the bill in FULL 1 hr before our reception closed (5pm) even though we were staying overnight at the hotel and even though our wedding event had not finished yet. We were told we had to pay 'before we left the function room". To add further insult, he didn't account for our deposit. The wedding coordinator emailed me 1 week later, simply stating ' since I chose to pay in full, what account would I like my deposit returned to?"

2) We had all our function room decorations in clearly labelled boxes to unpack, and was told Duxton staff would help pack down our items. The Duxton staff THREW ALL THE BOXES AWAY, and then EXPECTED THE BRIDESMAIDS to put the items away! Luckily I had spare boxes in my room and after a stern discussion with the venue coordinator, they agreed to pack down our items!

3) We paid for the same king suite the night before and the night of the wedding. We checked out at 12noon Sunday. My husband realised at 12:30pm Sunday he had left his suit behind (which was a bright red Chinese suit). When he went back to retrieve it, housekeeping had already thrown it in the basement amongst the other lost property. Could housekeeping not alert the room clerk to give us a call? Is it not obvious since we just checked out half an hour ago to give us a call?



5) The alternate drop menu - Turns out guests are not offered the option. It is automatically assigned to the table and guests have to swap amongst themselves. If we knew this was going to be the case, we would have gladly indicated the food preference for each guest to prevent this situation. The coordinator told us guests had choice when they did not.

6) We were offered complimentary parking spots but the staff made it extremely difficult for the guests to park. It was not explained until the night that complimentary parking meant 'you park your car yourself'. If valet staff take your car, it was a $50 fee. This was not explained to my photographer whom I assigned the complimentary spot- when she introduced who she was and said she was signing in, the valet took her car and she was billed $50 the next day.

My brother was also on the list of complimentary parking. When he double checked to see the parking was free, the concierge then explained to him no, its $50. He then asked whats the free part then? The man explained the spot was free, but my brother would have to park the car himself, which he was willing to do. However, the concierge refused to allow him to park his car UNTIL he checked in ?? The concierge demanded my brother quote his room number. This became a standing argument -how can a guest tell him the room number until he checked in? The concierge insisted that my brother had to check in first, before allowing him to park - he would not let him even keep the car there for 5 minutes. After all the commotion, the free spot was right in front of the door. my brother had to wait by the car so I could quickly check him in at the reception desk, all the while the concierge was giving us a hard time that my brother could not keep his car there or park his car until he checked in!!

7) The housekeeping took all the alcohol but left the food behind during the "free Complimentary drinks and Canapes for the bridal party". As we were rushing to get ready for the lunch reception, we had a few unopened bottles of beer and champagne that was offered to us, but we finished most of the food. Housekeeping took all the alcohol, but left the empty plates of food behind.

My husband and I checked out several venues for our wedding but none came close to what we found at The Duxton our last search.

We decided this venue for many reasons including best customer service, quality, quantity, polite and hard working attendants/waiters/staff/cleaners, Reception staff, reasonable prices, extremely clean venue including the toilets, honesty and above all our most amazing Wedding Coordinator Rebecca. This lady blew us away with her politeness, patience and keeping us regularly informed of the process from our first meeting with her to the day we married and even after. She was accommodating and made us feel comfortable. I felt a load off my shoulders as I left the major plans to her in confidence.

The guests raved over the service, cleanliness and well organised wedding. Everyone loved the food .. so a massive shout out to the cooks, chef and kitchen staff. My family and friends haven t stopped talking quality and quantity of the food. Yum yum yum!!!

Thank you to All especially Rebecca from the bottom of our hearts for everything you did for us and our guests. We were all blown away and couldn t fault any of you. Everything went smoothly to plan.

I must make mention again of their honesty. The staff found one of our expensive gifts which had sentimental value and we were so thankful to get it back. Where do you get such genuine service these days.

Thank you Rebecca for being there every step of the way and the truth is, we couldn t have done this so well without your expertise and hard work. Honestly you need a promotion you re a huge asset to the company.

We had the most amazing time celebrating our Wedding in November 2018 and didn t want it to end.

I will definitely be using The Duxton again for any occasion or even just to eat their yummy food

We very highly recommend you
check out The Duxton even before other venues. It ll save you time and energy searching. They have all you need.

Good luck and blessing
Mr & Mrs Haywood

Pretty good but holds 150 off of your card but doesn't include a minibar. You have to order it off the phone. I'm guessing they hold that just incase you smash the room.

We took our daughter, son in law & granddaughter to dinner to celebrate our 50th Wedding Anniversary & we wanted to go somewhere special. We are not disappointed. The Firewater Grille was amazing. The service was fantastic as was the food. Thanks to the staff for making our evening so enjoyable. Would definitely recommend this restaurant.

There service was very friendly and a great location for a corporate event

Great hotel for one night stay in Perth close to the swan river. Enjoyed the buffet breakfast

Nice hotel well located and good job on retrofit! Roof top bar?

Great staff comfortable rooms good views loved our stay

Staff were attentive and efficient. Comfy beds. Great location.

Amazing fancy Ballroom for functions. Service was excellent and helpful staff :)

Very nice. Good location. Only 10 minutes walk to the city. Good, rich breakfast.

Perfect location; close to both the shopping area and the parks! There are bikes available for rent and a lake right down the hotel with a running track where you can bike or jog. It's a good idea to go at sunset time to catch some magical views :) The rooms are also big, comfy and very clean.

Centrally located in the city but feels a bit tired these days

Stayed just the one night but very impressed, room was very clean and spacious. Dinner was excellent could no fault it at all.

I love the service in this hotel. Having been a guest to stay, guest in the Firewater Grille and as a function visitor I have always found the hotel clean, well presented and with great staff

Decent hotel in the CBD. Has a reasonable gym that is open 24hrs, sauna and steam rooms.

Good sized rooms but alittle dated looking rooms.

Overall a good quiet location to stay.

Brilliant lovely staff very polite and accommodating

Expensive for what you get but the location is awesome

Firewater grill dinner was okay. Steak was cooked well however desert was limited

A very quiet and clean hotel to stay. Very comfortable beds and great amenities too.
Staff are kind and nice too.
Love the location too and eateries not too far away..

Very helpful floor staff , and a great menu . Classy decor too

The customer service was amazing!! A beautiful place to stay. Magnificent food.

We stayed in a Club Room with access to the Executive Lounge. Fabulous experience. The standard of cleanliness of the hotel was excellent. The Brunch at the Firewater Grille was of a very high standard and extremely well priced. We will definitely return.

On the top floor
In the Club rooms
Big, Spacious

The Firewater Grill restaurant was a disappointment. Only the steak was alright. The prawns and oyster so below average.

We had several issues with our room. The shower door didn't close properly so the water went all over the floor. When we turned on the jets in the spa bath, hair and other bits came out. One of the towels had a hole in it, and the complimentary milk in the mini fridge was already opened when we went to use it.

Good service, easy proximity for transport and grade A ambience

Hit and miss if you will get a modern room or a relic from the 90s. Place has the vineer of a top end hotel but has cut some corners on the investment front. Newer rooms are 4 star quality.

Calm ambience, great service, great food, nice place.

Beautiful hotel very friendly and helpful staff ideal location would highly recommend this hotel

Excellent regal feel of hotel, well decorated lobby and comfortable room as well as great customer service

Great service.

Rooms were a little old but well maintained and clean.

I will stay again.

Stayed at deluxe room, very basic but spacious and clean. Big whole in one of our bath towel. Tried to write phone number on piece of paper and pen was broken.
Breakfast is basic but fresh. Staff with no smile , cold and not welcoming. After breakfast, we said thank you to restaurant supervisor, she did not response. Also we said Good morning to the housekeeping lady on the 6th floor corridor, again no response. No hospitality. Very dissapointed. Not recommended.

The facilities are a bit old but a very good hotel with a sense of stability. Rather than using CAT, you can get to the city center in one zone by using a free bus that goes out in the free zone every 5 minutes. Return is the same.
The view from the room was very good.
It is definitely recommended given the price.

Very Good, Friendly, Prompt & Professional Service.
Give it a try please, the experience starts from the moment you arrived at the main entrance.

First time at the Duxton, really impressed from the quality.
Great staff,big room, very clean everything looks and smells clean.
Unfortunately did not get a chance to try the lovely restaurant. I will be back very soon. Highly recommend

The 5 stars are the very good Stekhouse which is located in the Duxton Hotel. So if you want to enjoy a delicious steak in a pleasant atmosphere, is here in the right place. Very good wine list and a reasonable price for money. Come again.

The rooms are a good size. Staff are helpful. Very very clean everywhere. Strict timetable for eats and drinks. There isn't anywhere you can have a coffee and catch up with a friend from breakfast until lunchtime. The same applies from lunch until dinner time. I found this awkward as I was only in Perth for a couple of days and was hoping for a few 'catch ups'.

Excellent service. Rooms very clean bed very comfy. Very virus restrictions aware and Bar manager Tai and Johanna were awesome .definitely one to visit again for a staycation!

I attended a coporate function in one of the seminar rooms. I was very impressed by the quality of the building, the politeness of the staff and the excellent facilities.