jayson and elise

Review of Berjaya Duxton Hotel

Money Grubbing Wedding Experience

Money Grubbing Wedding Experience

My husband and I frequented the Duxton Hotel and had enjoyed our hotel stays here over the years. We were therefore extremely disappointed at the following issues that occurred on our wedding day 18/08/2018. No refund or apologies will make the difference as it is a day that cannot be repeated. The issues were as follows:
1) Waiter demanded we pay the bill in FULL 1 hr before our reception closed (5pm) even though we were staying overnight at the hotel and even though our wedding event had not finished yet. We were told we had to pay 'before we left the function room". To add further insult, he didn't account for our deposit. The wedding coordinator emailed me 1 week later, simply stating ' since I chose to pay in full, what account would I like my deposit returned to?"

2) We had all our function room decorations in clearly labelled boxes to unpack, and was told Duxton staff would help pack down our items. The Duxton staff THREW ALL THE BOXES AWAY, and then EXPECTED THE BRIDESMAIDS to put the items away! Luckily I had spare boxes in my room and after a stern discussion with the venue coordinator, they agreed to pack down our items!

3) We paid for the same king suite the night before and the night of the wedding. We checked out at 12noon Sunday. My husband realised at 12:30pm Sunday he had left his suit behind (which was a bright red Chinese suit). When he went back to retrieve it, housekeeping had already thrown it in the basement amongst the other lost property. Could housekeeping not alert the room clerk to give us a call? Is it not obvious since we just checked out half an hour ago to give us a call?



5) The alternate drop menu - Turns out guests are not offered the option. It is automatically assigned to the table and guests have to swap amongst themselves. If we knew this was going to be the case, we would have gladly indicated the food preference for each guest to prevent this situation. The coordinator told us guests had choice when they did not.

6) We were offered complimentary parking spots but the staff made it extremely difficult for the guests to park. It was not explained until the night that complimentary parking meant 'you park your car yourself'. If valet staff take your car, it was a $50 fee. This was not explained to my photographer whom I assigned the complimentary spot- when she introduced who she was and said she was signing in, the valet took her car and she was billed $50 the next day.

My brother was also on the list of complimentary parking. When he double checked to see the parking was free, the concierge then explained to him no, its $50. He then asked whats the free part then? The man explained the spot was free, but my brother would have to park the car himself, which he was willing to do. However, the concierge refused to allow him to park his car UNTIL he checked in ?? The concierge demanded my brother quote his room number. This became a standing argument -how can a guest tell him the room number until he checked in? The concierge insisted that my brother had to check in first, before allowing him to park - he would not let him even keep the car there for 5 minutes. After all the commotion, the free spot was right in front of the door. my brother had to wait by the car so I could quickly check him in at the reception desk, all the while the concierge was giving us a hard time that my brother could not keep his car there or park his car until he checked in!!

7) The housekeeping took all the alcohol but left the food behind during the "free Complimentary drinks and Canapes for the bridal party". As we were rushing to get ready for the lunch reception, we had a few unopened bottles of beer and champagne that was offered to us, but we finished most of the food. Housekeeping took all the alcohol, but left the empty plates of food behind.