Bay Ridge Hyundai Review

Given what I know about the auto industry and some of the other horror stories that you've probably read already, I wanted to confirm some things before I headed down. So, I called *four* different times asking for them to send me an email stating that they actually had the cars they listed on the lot (as opposed to sold or sitting in some warehouse elsewhere), and listing what nonsense fees they were going to try and surprise me with if I thought any of the options were worth buying. Each time, they told me they would send me the email, and, of course, they never did - because they knew if they disclosed their absurd 'dealer prep' fees and whatever else they wanted to pretend is legit, there is no way in hell I'd actually show up.

In this regard, this dealership is pretty typical - you generally are dealing with con artists who would likely sell their children if it meant a larger end of the month bonus when you step into nearly any place peddling automobiles. Just make sure to do your homework before you set foot anywhere, and make sure to Read. Everything. Very. Carefully.

And do not, under any circumstances, buy from one of those tiny, unaffiliated lots. They mostly end up with the garbage the branded dealerships don't think they can sell/trick you into buying.

I am so happy with my purchase. Everyone at Bay Ridge Hyundai was extremely nice and helpful. Ray- my salesman- took the time to go through everything with the car. Richie the owner made sure I got the color I wanted. He even surprised me with the newest model. Everything went smoothly. I would Never go anywhere else again.

I called in to schedule a test drive for a 2014 Camry. I spoke to a Maha who was really sweet and invited me down to the dealership. I sat with a gentleman named Chris who was so sweet, patient and understanding. I ended up buying the Camry and am so content with it! Thanks so much Bay Ridge Hyundai I will definitely refer you guys to my family and friends

I purchased a 2020 Elantra from this place and I could not be happier! Noor was so easy to work with and wasn t pushy whatsoever. I will definitely recommend everyone I know to come here and deal with this young man. He was patient and kind and helped me get through the entire process step by step. Excellent experience I wish I could give more than 5 stars.

I need to take a second to give thanks to all the great people who work at bay ridge hyundai, especially Neil. He told me when i purchased my vehicle to come back for a detail when ever i am ready, i called him one morning and he got me in the same day. Superb customer service on his part.

Happy owner of my Orange 2015 Sonata 2.0T. Thanks Mohammed and everyone else in there. Very fast process. I was in and out in 1 hr and half. Thanks again and ask for Moe

Great service. They took care of my problem even without an appointment.

Came in Saturday to bay ridge Hyundai my sister bought a car a year ago apparently the salesman she dealt with was no longer there. I was greated by Neil and Sam who took care of me from the start to the finish, after looking around I saw several vehicles and landed on a clean Mercedes benz at a good price. I have to say I was not disappointed, I had a pleasant experience all around job well done by Neil

Thanks mo. Family buys cars from him and he is reallyy great. check him out

They did a great job. Friendly and courteous staff and very accommodating! They are going through some changes for improvement under new management so I d say just have patience with them because they are working hard and doing their best but it s very worth it in the end. Thank you so much Bay Ridge Staff and everyone that worked with me Niel, Rohan, Lulu, Ali, Lillian! I will always recommend to friends out in NY and would do business in the future. Only constructive criticism I can offer is try to figure out communication organization as fast as possible!

Just bought a used car from them a week ago, and the overall experience was wonderful and hassle free. Ahmad (Sales Representative) was the best, he was very friendly and helpful. I have visited multiple dealers in and around New York City in search of a perfect car and this place has the best customer service. Ahmad gave me a straight price and gave me all the details even before I paid the down-payment. This is my first car and thanks, Ahmad and Bay Ridge Hyundai for making sure I get the best experience!
Will surely recommend them for their service and hospitality.

Thanks to The GM, Danny, Ahmed & Both Mohamads for making this experience a great one. My Sonata is awesome.

Moe was great and patient with me the whole time and I couldn't be more appreciative & happy. Thank you very much and anyone who wants a knowledgeable sales person please ask for Mohammed Fardos

They got me done and driving a lot faster than expected ! I didn't think it was even possible. Munir helped me with the entire process and even shopped around for insurance for me to save me some $$ !! He made me feel welcome and at home while making the whole process easy and comfortable. Thank you Munir !

When I came into Bay Ridge Hyundai, I was looking into information towards my first car. Raphael Saba gave me a warm welcome into the building and treated me with the best type of respect I ve ever received at a car dealership. He helped me browse their inventory and narrow down the search to my best interest. He s proven to me that he KNOWS what s talking about as if he experienced each and everyone of the cars instead of just reading back to me the features that come on the car. Thanks to him I know which car is for me and I m looking forward to making my down payment and purchase with him asap. When you step into the building ask for RAPHAEL SABA, you will not be disappointed!!

Salespersons Mike and Niall were very friendly and helpful.

The process wasn t too long and everyone was super friendly and very knowledgeable. Sal was a perfect salesman I told him what I wanted and he helped me get that vehicle. Other salesmen try to take you away from what it is you really want. I definitely will purchase another vehicle from here in the future. Thank you Sal.

Attempted to deal with this dealership through the Costco auto buying program. They sent me a quote on the vehicle I wanted to purchase that was the lowest offer by over $600 and amounted to a $3,239 dealer savings off the total MSRP (including freight). When I was done shopping and ready to accept their offer I contacted my representative, Mohammad, to understand what expenses I would incur. He responded by telling me i had to pay $995 in destination charges (which were already charged in the sticker price they discounted), a $595 bank fee that he said they had to charge me since I was already preapproved for a loan and wouldn't be applying for a loan through them and a $300 NYS Motor Vehicle fee to transfer my current license plates. I rejected his offer and refused to deal with the Bay Ridge Hyundai even though the reduced their offer by another $856.

Please be very careful and check all figures before deciding to purchase anything at Bay Ridge. It would have cost me at least $1,590 in unnecessary fees applied specifically for their own profit.

My first original review was great however after I purchased my vehicle the customer service went down from there.. I will be taking my next lease elsewhere.. This place has gone downhill and I don't recommend anyone to go there anymore.

Excellent customer service! Couldn t be happier with my decision of traveling to bay ridge Hyundai (Brooklyn) to purchase my new Santa fe sport having so many Hyundai dealers closer to my home in Queens. Ask for JanCarlos made the experience of purchasing a new vehicle superb to say the least!

We Had a wonderful experience buying our vehicle from Bay Ridge Hyundai.
Sal Kraiem is fantastic salesman great to work with.
He was extremely knowledgeable in providing comparative data between model options, that we would have never known, which allowed us to eventually make a fantastic choice.
Highly recommend going to Sal and Bay Ridge Hyundai if you're in the market for a new Hyundai! We love our new Palisade! Thank you!

So I had the amazing customer service from the senior sales consultant from bay ridge Hyundai . I definitely would recommend everyone to come see him . He is the best keep up the good work the whole team was wonderful . The place was so nice and neat the staff has been helpful with everything . I definitely would be coming back for more cars in the near feature.

I went to this place to buy a car. Salesman by name Frank and his manager Ahmed are scammers. Adding up some B.S. fees in amount of $2800 for "preparation" and "used car inspections" to car list price $13499. On top of that another lady said that the list price is for those who finance the car. So if i want to pay cash the price going to be higher. REALLY? THIS IS RIDICULOUS!

I would not advice to anyone to buy a car from this place.

Loving my new 2019 Elantra. Couldn't ask for any better service, Thanks Guys

Ignacio is superb, very hospitable and goes out of his way to satisfy you as a customer. Thank you Bro! You Rock,

Manny and Danny! Thank you too.

You guys make those guys at and across major world look bad. Your service is outstanding!

See you guys soon!

-E

The service was great and the team as well. I connected well with one of the salesman there, Raphael Saba. Very professional and helpful.

This dealership went above and beyond to make sure I was satisfied. I've been interested in leasing the Sonata and Ioniq for quite some time. I decided to come in and test drive them both. My salesman Julio went as far as taking the Ioniq off the showroom floor just so I can take it on a test drive. Even though I went with the Sonata I appreciate the courtesy of letting me drive it. Overall heartwarming experience and staff. Thank you Julio!

Today I walked into Bay Ridge Hyundai unsure of my intentions (buy, lease, pre-owned etc). As luck would have it, I got hooked up with a sales associate named Frank. His knowledge, low-key, trustworthy and down to earth demeanor and skills left me leaving the dealership 2.5 hours later the proud owner of a 2018 Hyundai Sonata. A shout out as well to Joe B.-the manager who also provided excellent service and attention. I would definitely return to this dealership in the future. And would have no qualms referring peers, family and colleagues. This was my kind of car dealership experience.

Made an appointment on Friday to come down from Connecticut to see a pre owned car on the lot. I really didn't know what to expect as this is my first time shopping for a car outside my state. I drove the 2 hours and got there early and to my surprise the car was there waiting in the front for me to test drive. The salesman whom I spoke to the day before was waiting for me to get the ball rolling. After a test drive we worked out all the numbers and I got the go ahead from my wife and the deal was finalized. For my first experience out of state it was a home run. I love my new Lincoln thanx to Neil and bay ridge Hyundai

On of the worst experience while buying a car. Neil and the team were so unprofessional and rude. I went in after checking the price in internet and taking the same amount. I was asked to pay an extra of 6000$ from the internet price and replied rudely when asked about the increase in price. This place is a scam. !

My family and i really love this place and the workers are so nice and friendly. There is a worker name julio or something like that he is so friendly and cares for the customers a lot and he helped us a lot a lot....like I can not explain it and when we was going home with our new car he told us "can I have a hug before you guys leave?" That was so sweet of him and I hope I will visit that place again only because of the workers and I love our new car .

Recently leased santafe 2.0T from from here. I had an amazing experience. Starting with ROSA who explained everything about the car in full detail. She is very professional and friendly. Then rohan the sales manager made sure my lease process goes smoothly without any delay. Finally finance manager raza processed our application smoothly. He explained the contact to us in full detail.
I would highly recommend bay ridge hyudai to anyone interested in buying or leasing a car

Amazing customer service
Quick and knowledgeable staff
Friendly environment
Definitley recommend going to Hyundai in bay ridge for services.

Bought a 2018 Kona here from salesman Kevin Crespo and couldn t be happier.

Manager, Ignacio, helped resolve an issue I had after my purchase and I m totally satisfied.

Loving my new Kona!

DISHONEST DEALERSHIP!!! Was on the market for an Palisade and saw their price was most competitive in their website,called and talk to Clayton and told him that it takes me like an hour to get there that I will purchase the car at the price listed and he ensure me same price listed on their site. drove 45mins to their dealership like three
days later and greeted by Clayton.I still have to haggle for the price that they "LISTED" with the big bold "BAYRIDGE SAVING PRICE". he said price saving price not available for financing?? If that's the case please put it on the fine print !!And I truly doubt who will put down all cash transaction for HYUNDAI vehicle that's over 40K? .. After going back and forth with the sales manager Brian and clay we finally agree to the ADVERTISED price, but I took close to $1500 less MP for my trade-in(which almost even the same amount of saving i am actually receiving of the new car MSRP).I decided to take it since I really loved the beige interior (which I checked other dealers didn't have)and it was about a $500 less than what I will be paying if purchase from other dealership. In the 4 hour vehicle delivery wait time we got all the insurance,license plate, and registration done. Little did I know the real scheme awaits me was the Financial Manager Freddy.He marked up the vehicle price by another $2800(plus the registration and inspection fee required by law)and said it was their dealer prep document fee, I was skeptical and told him I never pay that much for dealer fee on my 2 previous finance car. he said "on its a brand new model and weight class is different and he will give me a $300 discount that brings the fee down to $2500". I was a fool to believe his BS "EXCESS FEE" and sign the paper at that moment. After I got home and told my friends and relatives, they said I was way overcharged for dealer fees. checked online and found out the only fee you should be paying are 3 or 4 fees required by government which only adds up to like $400 max and most dealerships have dealer and documents fee but should not exceed $450.So in total he rip me off by close to $2000 on his BS fees. I called them back the next day and speaked to Freddy .He play innocent and blame me for being stupid and that I fully understand and willfully signed the paper, which I signed because I BELIEVE HIM!!! .He said out of goodwill he will throw me in a tire and wheel with key lost protection plan (which are both useless). I learned my lesson and was going to just take the plan and let it all go since he at least did try to do "something" to make me feel better.I asked him to send me a email of copies of the paper work and contracts I signed that day (which he never give me on the day I purchased the vehicle). After patiently asking for couple days and reminding him couple times he still never send me what I requested. That pull the last straw which lead me to write this review.And please Bayridge owner do not play this review game stating to please contact you and let you make this right because I will not contact you back and you are saying to make it right not for me but for all others potential buyers you can cheat on that are in the market for new cars. I rarely write reviews and the only reason for this review is to warn all others.I hope Bayridge dealership you guys do business with integrity and conscience.

Unfortunately they care more about how much they are going to profit than in what the client is looking for, we ended buying at Honda

Tried to get a a car through this dealer during the pandemic....you would think they want to help considering the circumstances......I gave them numbers they wanted more than I was offering...they said they would try to see and never got back to me .....even still after that I called and asked and again said they would reach out to me and never did .....I didn t loose out because I just to went to a different dealer and bought the car I wanted ....terrible service !

New management team did good by me this time around. I recommend anyone to come here and see Moe for a good experience. Bunch of cars available to choose from also they bought my family lunch. Thanks guys

The typical sales bs.
Post an ad and switch it out and then lie to you.
The sales guys don't even care.

Worst Customer service ever experienced. They make us wait more than 1.5hrs, and the sale persons are so rude and they dont know how to talk to customer. While we are talking to person, he is getting frustrated if we about the information about the vehicle and price. While talking suddenly he tared paper and he yelled.

Second, the car price was listed at 10,999 in online, we call them and checked what will be final price and they mentioned just extra state sales tax. once we are in showroom, utit completely changed, they ended up with $14200.

How can they cheat customers like this, if the price is 14200 they should not be priced as 10,999 in online and cheated when we enquired in call.

We don't know exact name of the sales person, the way he talks to customer service is worst.

I don't understand how can the reputated Hundai gave the delearship to these people.

They will make you come there and cheat you like anything.

I will never ever recommend anyone to go this store, completly scam

These people will sell you a dud and not bother to help you once it's off their lot!

Great experience. Clayton did a great job finding the perfect car for me. Love my 2020 Sonata

Walked in and bought a car santiago help me purchase the car great sales man and elsie was very helpful Shawn helped

Wei was super helpful and friendly. Excellent experience overall. If you come in make sure you ask for Wei he s great !

Joe was attentive and knowledgeable. We were given the real deal. Only delay was financing paperwork out of Hyundai s control.

Incredibly dishonest sales tactics at this Hyundai dealership. Take your business elsewhere.

Thank you munir for get me the price I want. They work with me and I got a great deal. professional service.

Chris, Iggy, Brian, Ahmed you guys ROCK!!
Came into this place and you guys matched the other dealers offer and then some. Really appreciate it guys. Insurance and financing was sorted out in a jiffy

One happy customer and new owner of a 2018 Elantra

What an amazing experience leasing a car from Bay Ridge Hyundai. Allison was absolutely the best salesperson hands down. She made us feel like family from the moment we walked in until the moment we left! And Daniel in finance is just brilliant. He gave us exactly what we wanted and then some. Thank you all so much! Will definitely be recommending this place to anyone looking for a car.

Bought a car two weeks ago from Bay Ridge Hyundai. Went back yesterday and leased a Palisade for my son. Sal and Lulu worked with us and gave us the deal we could live with. They were great! Would highly recommend this dealer. Ask for Sal

I had a great experience at Bay Ridge Hyundai! My salesman Julio was exceptionally friendly and courteous. When walking into a dealership you can expect the process to be long and arduous, but spending the day with Julio made the time go faster. I would definitely go back when my lease is up in 3 years.

Made an appointment to test drive the new Santa Fe 2019. I was under the impression that the whole point of making the appointment was to ensure that the car you wanted to test would be there! After waiting around for about 20 minutes (there was only one other family in the shop that night and other salesmen appeared to be just walking around...) we finally met with Neil, who was less than helpful. He told us that the car we wanted to test drive was sold that day. Why would they only have one, and why were we not informed before making the trip all the way out there? Furthermore, we had already done our research on the trim and model we wanted, so why did Neil bring over his computer and offer to build it with us inline? Huge waste of our time. This place, compared to Honda, Toyota, Mazda, etc. is lacking in courtesy and professionalism. Will be going to a different Hyundai dealer in the future.

I had nothing but a stellar experience when I purchased the car and unfortunately it has gone completely downhill since then. Apparently my prior Honda lease was never turned in, despite assurances from the salesperson that it would be. Each time I try to contact someone from the dealership I've either been disconnected or transfer to a phone with no voicemail. I still haven't been able to rectify this situation that is currently damaging my credit all because the dealership couldn't be bothered to do their job and return my car as promised. Be weary when you choose this dealership, the lack of customer service and professionalism is unbelievable.

I was so sick of new car shopping (before I spoke with Robbie at Bay Ridge Hyundai) that I was LITERALLY going to buy a used car privately, just so I didn't have to deal with ONE MORE DAMN CAR DEALER. I had been on the phone with 6 of them and visited 3 (all in NJ), knowing that it takes some effort to get the car you want at a good price. I spent over 10 hours on this, between calls and visits. I was lied to, mislead, got the runaround...you know the deal.

So then Robbie Salameh from Bay Ridge Hyundai called me (we had traded calls the day before). He had a good story: new dealership, trying to do things the right way, let me sell you a car, blah blah. Problem is, they all have a good story. I told Robbie that I was done new car shopping, and he said "why don't you give me a chance?" To which I said, "okay, but here's the deal: you need to confirm you have the car I want in stock, in the color I want, we need to agree on a price including everything (fees, taxes, everything) on the phone, and I need to be able to walk into the dealership, sign a few papers and get out quickly. And if I smell one piece of BS along the way, we're done." Robbie said "Perfect. And if you want, I'll deliver the car to your home." I live in NJ, an hour from the dealership. Seemed too good to be true, but I had nothing to lose at this point.

I told him the car and color I wanted; he confirmed that he had it. I told him the "out the door" price I wanted (I had done enough homework to know what a good price was). He paused for about 5 seconds, then said "okay." Still couldn't believe this was happening, there had to be a catch. He had just agreed in 5 seconds to give me a price that was hundreds lower than I'd been able to find at the dealerships I checked in NJ.

Let me cut to the end of the story: we got the paperwork done via email, his people delivered the car today, they were great, the car is great, and I got an unbelievable deal without setting foot in the showroom and without any BS. Robbie asked if I would post a review, and I was THRILLED to say yes. Because my experience with Bay Ridge Hyundai was the exact opposite of all the crap that I experienced when trying to buy a car elsewhere. I hope that Robbie and team provide all their customers with the same level of professionalism that they gave me. It really was an unexpectedly amazing experience.

Which i could give them a 0. Stay away far far away from these thieves, they will charge you way more than the car worth plus when you back to them they refuse to give you any explanation about you bill because they dont want to loss in the commition they are liar and thieves we all work hard try make a living but it just hurt me watching these thieves taking innocence people money go find a good toyota dealer or Honda.

Excellent company that has wide selection of different models, years and brands of cars. I would highly recommend this place not because they have great customer service but because they have the best car deals there is.

Bay ridge Hyundai makes your car purchasing experience seamless and enjoyable. Lima Nika(general sales manager) and Camille Ciauri(sales manager) were extremely professional. Would definitely recommend going to bay ridge Hyundai

Was very disappointed with my experience. They have a very dishonest sales team. Long story short I was interested in a vehicle online I live in Pennsylvania so all the buisness was handled over the phone. I submitted an application and was pre approved for a 2015 dodge charger srt8. I never received a follow up call. Then a week later I received an email for a employee named Tabitha. She asked if I was still interested in the vehicle an I said yes so at this point I finish sending over my credentials and was assured a follow up call again I never received a call and kept having to contact them. Then I get an email stating that there was an issue with the vehicle and it could not be sold. I thought that was weird. So I had my brother call from another number and found out by another sales member that the vehicle had been sold. At this point I am highly upset that I was lied to so I called the manager and explained to him the situation he apologized and said he would look into the issue and I would receive a call in 15 minutes. I then received a call from Tabitha thinking I was at the very least going to receive an apology for the dishonesty but no she continued to play me for a fool and lied to me again explaining how the car was mechanically unable to be sold and if I were interested in another vehicle. Smh same lie again. This is not how to treat potential customers I was gonna let it go and forget about it but to be lied twice to like an idiot is unacceptable and unprofessional. Please be aware before you make a purchase.

Great staff. Very happy with my new lease. Munir was pleasant and courteous. Would definitely recommend.

Came last month to try and get a car didn t feel comfortable decided to give them another try this time around guess they are under new management dealt with different new managers and they were more understanding to my wants and needs and helped me get a certified used Elantra no games just a good deal thank you to Ahmad and Brian for helping me definitely recommend bay ridge Hyundai for their manners and service!!!

We just bought Hyundai Palisade at Bayridge Location. Our sales person was Rosa and she was extremely nice and profesional. She was very knowlegable and eager to help.We are very happy with the car and with the Service we received from her. We truly recommend Bayridge Hyundai dealership.

My experience with BayRidgeHyundai was phenomenal. I took my time with this dealer but they held my hand through the entire process. I came to the store 2 Times. Once when I was just shopping and they gave me the courtesy of giving me an accurate number and let me shop. When I went to Staten Island they could not match or beat my deal. I came the second time to finalize with Julio, Chris, and Camille (manager). Thank you BR Hyundai for excellent customer service and patience!

Did not like this place. One of the salesman was adamant about me leaving my address... They don t have a good selection of used cars either.

The quality of service at this dealership was really impeccable! Ahmad and the rest of the sales team went the extra mile to help me navigate successfully through flawed credit issues to get the car I really wanted. He was also patient and very accommodating to my 4year old daughter who was there with me the entire time. My experience in general was surprisingly pleasant and supportive. I'd definitely recommend them!

We bought a used, almost new, car from Bay Ridge Hyundai back in September. The price was fair, and they offered us a 10 year wrap warranty, which is amazing. Everyone who worked with us (Greg, Sam, and Mohammad) was agreeable and didn't try to pressure us into buying a new, more expensive vehicle.

There were a few cons: we had to wait a few hours for the car because it wasn't on site (partially our fault because we didn't call ahead). And the car had no mats or fuse box when we drove it home, although they did rectify this. Otherwise, our experience there was honestly better than other dealerships we shopped at (one of which is still harassing us months after the fact).

In short, we got a fair price and we really couldn't be happier with our purchase. Just be sure to call ahead to confirm the car you're interested is on site.

My experience was amazing, my sales rep Sal was ultimately amazing, he understood exactly what I was looking for and made sure I was taken care of. I ve had my car for a little over 2 months and the match is perfect

The staff at Hyundai went above and beyond. They made sure I got my vehicle on the day I asked for it to be ready. It was amazing customer service from Chris as well as the managers Limo and Camille!!

Great place to go if you are looking to purchase or finance a car or suv.. I was being helped by a gentleman by the name Richie. He was very polite, and was able to answer all my questions. I would definitely recommend this dealership!! If you are looking for a new car or suv Richie is the man to see!!

Came to get out of my lease early and enter a financed vehicle. Munir & Ahmad were able to work together with me to help me get as close as possible to my desired monthly payment and into a beautiful Infiniti Q50!! Thank you to all the staff here!!

Good afternoon I just purchase 2015 GMC Denali From bayridge Hyundai and the service was great joe got me right in the car that I was looking for

I love the attention I received at Bay Ridge Hyundai.Thanks to both Mohammed Fardos and Camille for making me comfortable and providing us with food while we waited to be seated with the finance manager.

Terrible customer service, I called over the course of 5 days always being told that I would receive a call back never received a call back. I did all the work myself I informed the representatives that I spoke to multiple times over the phone that I had financing already through my own bank I was just wondering final numbers on the car. I was informed that they would work with me on the price of the car which was listed for 18,995 The representative then informed that they would adjust the price, He stated they would email me and text me his contact information as I set up an appointment to meet with them. Let alone I live 6 hours away and would have to drive The day before the trip I decided since I had not received any e-mail or contact information I would give one more call just to verify all final number so that I could come with a check. The representative I spoke to said he did not know anything about lowering the price of the car I informed him that the representative I spoke to previously said he spoke with the finance manager He then put me in ahold came back to the phone and said he was ready to give me final numbers The price of the car wake from 18,995 to $27000 With little to no explanation on why the price was so high with all the frustration I just said forget it I don't want the car he could not explain to me where the extra money came from I asked him what was the price of the car he said 18,995 But there were other things such as sales tax and other fees which he could not explain that brought it 27000. Long story short I would have been even more upset if I drove 6 hours just for them to change the numbers on me and drive back home. I do not recommend this dealership but everyone may have their own experience with them their lack of communication was the worst part it felt almost as if they did not want to sell the car in the 1st place.

Thank you to Andrew, the initial sales representative. He was pleasant, professional and earned the sale. Unfortunately, in came the closer and blew the sale. Came in with the piece of paper they all use. Only the hand-written price on the paper was for $5,000 over the original price quote. After some time and fake apologies, a second sales manager tries to save the sale by suggesting, ...if it wasn t a mistake, is there anything wrong with trying to make money? Something is very wrong with this type of justification, lack of integrity and less than honest business practices. Shame, we were ready to purchase the car for our son with a sizable down payment and an excellent credit rating.

I leased my car here from a different management team that was far superior than the current one. It was time to turn in the car as my lease was ending and they wouldn't accept the car!!!! They wanted me to go to Nostrand Ave and they wouldn't accept the car either on short notice. I had to go to S.I. Lousy service. If they don't have enough parking in Brooklyn than they should complain to the state or just leave the borough!!! You want people to buy or lease your cars but you don't want to provide service after the fact! Shame on you! I went to Island Hyundai and they took the car back with no problems and it was effortless. Don't waste your time with disrespectful people and go to S.I. where you are treated with the utmost respect and are serviced!

Some of the employees are very rude! While Clayton and Neil were very professional the rest need to work on costumer service.

Our salesman Mike D. was immediately attentive and helpful. I have been a Hyundai driver since 2014. This was my first time at this dealership and I WILL be back! Mike was focused on us and didn't divide his time between us and other customers, which was truly appreciated. Raza was the person in the Finance Dept who took care of the payment end of things. We did have to wait a while because it was Sunday and he was the only finance person there, but it was worth the wait. I have already had an amazing, above and beyond experience with BR Hyundai service dept this past summer (Joe), which is why I chose this dealership. I live walking distance from a different dealer, but their reputation is not good. I suggest this dealership for you if you're looking for helpful, non aggressive salespeople.

The customer was great , just bought a car here and everything was explained to me every step of the way . Kevin our salesman was very transparent with the process and financing and very helpful with any little detail needed to finish the sale . Definitely recommend checking out this place if you looking for a vehicle to purchase.

So I walked in bay ridge hyundai and walked out with a brand new car. I must say very nice place and great customer service. Everyone was professional. My salesperson mohamed understood my needs and wants. yadel the guy in the office made it happen. Shawn the manager walked to me many times to make sure I was good. The best part of the dealership experience was at the end. Elsie when over the car and paired me to bluelink.

Best dealership in Bay Ridge. Very professional and well worth the trip! Definitely plan to lease another car from them in the future.

Sales staff was rude and arrogant. When car was detailed, the trunk and rear window was left dirty. The gentleman from the finance department was the only professional part of the entire experience. I was unfortunately forced to shop here due to the limited availability of the Ioniq and would not recommend this dealership unless it was a necessity.

We visited because we were truly interested in a Hyundai. Had a coupon from Hyundai website and asked for a test drive. The rep was terrible, too lazy to give us the test drive. he said he would activate the coupon code. It's been 4 days, he has not processed it yet. BTW, he gave us inaccurate info and showed zero enthusiasm! I will never buy a car at your place. Treating customer like garbage!
P.S; They never processed the coupon. They basically lied to our faces!

But your car from Rocco Trentacosta at bay ridge hyundai - I just picked up my beautiful 2015 Hyundai Sonata and felt like I was being treated like family , my salesman Rocco and the managers were all very accommodating and helpful - thank you bay ridge

My experience here was very good. Kevin C. was very helpful and courteous. I basically knew what I wanted coming in, but the few questions I had were answered easily. The reason I didn't give a 5 Star Review - it took a LONG time from walking in to getting my car. Getting an initial Sales Rep took some time, for which I shoulder some of the blame (I didn't make an appointment). It became busy in the dealership, and my car had to be delivered from Staten Island. To their credit, Kevin and the rest of the staff were very apologetic for how long it took. Kevin also did check in with me regularly and tried to make me comfortable while I waited. Fortunately, I had nowhere to be and a fully charged smartphone, so I didn't mind too much. If you are coming in on a tight schedule, or are coming with young children, you may want to inquire about scheduling you car pickup for another day. Save for the long wait time - a great experience.

I would highly recommend going to a different dealership.

Bad business practices. Different prices over email, phone compare to in person when you are there ready to buy.

I really regret to have an experience with them. They dont have no respect for people, they called my finance and I children "they are children,just send them home". They manipulated me to make money on me. That's the third times i brought a car but this experience is the worst one. They gave me a temporary registration and plate until it expired i never received my plate home. They received the plate they keep it they never try to contact me for the plate,however they told me in case the DMV don't send me the plate, they will receive it and then the will send it to me. Or they will let me know they receive it for me. They never do that they kept my plate for more than a month until i went back there to find out what's going on. Then they told me to call them back because the person that received the plate is not there yet. Their management is poor!

Grea service and very friendly :)))

Julio helped us and with the whole process and he was awesome :)

Thanks to Finance manager Brian as well

Overall : Great experience!!!!

Hi, I'm 18 years old and I'm a full-time college student and I work part-time. I was able to setup an appointment and speak to the manager over the phone before even coming in. Once I walked into the dealership I was welcomed and approached by the manager of the dealership and a salesman on the sales floor. My experience at the dealership was amazing, especially for this being my first brand new vehicle. I was able to test drive the vehicle and start paperwork and the car was basically mine by the end of the day. I picked it up the next morning because I had to do additional paperwork and I had to go to work. I would highly recommend this dealership to anybody, especially if you are in the market for a brand new reliable vehicle. The people who I worked with at the dealership were: Yadel Morales = Finance Management Jose Paulino = Management Gary Fox - Nelson = Sales Representative The vehicle that I originally went in for was 2017 Hyundai Elantra Limited PVEZ and that's exactly what I ended up walking out with! 10/10.

The staff is amazing, friendly and attentive to customers needs. I am the happy car owner now. I would like to take this apportunity and thank salesman Julio, manager Camille and entire Bay Ridge Hyundai staff. They did a greate job! I will never hesitate to recommend Bay Ridge Hyundai to my friens! Thank you guys!

My husband and I had an excellent experience purchasing our new 2017 Hyundai Elantra. The staff at Bay Ridge Hyundai in Brooklyn are courteous, highly trained and attentive to your needs. I highly recommend all who are planning to choose Hyundai for there next car purchase to visit this dealership. Many thanks to Applelonia, Meghan and especially Gerard.

After a lot of research I decided to take an hour drive from NJ to come down to Bay Ridge Hyundai, reason being they had the exact Sonata i wanted. I called ahead and spoke to a young lady her name was Julia she assured me the car was still there, when i arrived at Bay Ridge i began to work with a salesman his name was Neil, very knowledgeable, and nice young man. I have to be honest the atmosphere at this place is very warm and welcoming everyone is nice. I will recommend this place to all my friends and family.