Bay Ridge Hyundai Review

After shopping around local hyundia stores including several leasing company s i was looking for a great deal on a sonata sport I contacted bay ridge and spoke to
Ahmad was very professional from the start to finish we did mostly everything over the phone he even bought me a Starbucks coffee . I will definitely return to bayridge when my lease is up !! Very happy customer

Rosa was amazing !! Helped us get our daughter her first car. The whole experience was painless. She was able to find the exact car we wanted and got it for us quickly.
Thank you BayRidge Hyundai and Rosa ! - Isabella & Javier

Love my Santa Fe !! The sales rep. Munir was great to work with. He went over the entire vehicle with me and made sure to keep me in the loop every step of the way as he was busy with other customers. If you want a hassle free buying experience make sure to ask for the one and only Munir of Bay Ridge Hyundai !! Thanks Munir and Sam !!

Wei, the car salesman, was receptive and great with the help of selecting my car today. I left the dealership satisfied

Truly blown away by BR Hyundai on my experience with them. Best dealership in town. I live in New Jersey and came down to Brooklyn to make my deal with them. Richie Atiles was very honest and attentive with me. He worked and gave me a great deal.
I recommend BR Hyundai to family, friends and all.

Happy thanksgiving

We had a test drive for the Hyundai Palisade a couple weeks ago. When we arrived, we were told to sit down and wait. After about 30 minutes of sitting, the manager Brian said that he would get someone for us since we weren't being helped. About 15 minutes later, someone came over to tell us he would come back to us. Another 15 minutes later, he finally sat down with us. He wanted to know everything under the sun about our financials before getting the car. So, if you're following along, we made an appointment and waited over an hour before starting the test drive. During the drive itself, the salesman spent more time talking about himself rather than explaining or talking about the car. Whenever we asked any questions about the car, he either didn't answer or gave us half-answers (for example, I asked how the lane assist works and he said "you press a button." When I asked which button, he said "the one on the side of the steering wheel." As he didn't say which side of the wheel or which button specifically, I asked again. He didn't answer. I stopped pressing.). When we returned to the dealership, I asked to see the 3rd row and sit in it to see how comfortable it is. I went to the backseat and the 3rd row was folded down. Instead of helping me get the 3rd row up, he just left the car and went to the driver's seat to take the car back to the lot. At this point, I was definitely feeling as if he was treating us like we were wasting his time and he couldn't wait for us to be finished. I gave him another chance to get the hint by going to the back of the car and opened the trunk, at which point I asked how the 3rd row goes up. He ignored me again with no response so I closed the trunk and went back into the dealership. He sat us down again to try and make the sale. When I asked him about the color options, he told me to go on the website. At that point, I was done with the whole experience because he clearly didn't want to put any effort into making the sale. I didn't even bother asking for the $40 Visa gift card which was a test drive promo on the Hyundai website that made us pick this specific dealership over the other ones in the first place. We actually really liked the vehicle but wanted to compare it with the new Genesis GV80 (which is coming out in the next month) in order to make a final decision. I received an email from "Brian" the next day offering to answer any questions I had or speak to him about my experience, either by email or over the phone. As this was the only dealership that was listed on the Genesis website in NYC, I emailed him back explaining that we were interested in the Genesis and wanted to compare it with the Palisade before making a purchasing decision between the two models. I received no reply after 3 days. So I copied the email and sent it to the other two email addresses that had scheduled me and sent me confirmation emails for our test drive appointment. After two weeks, I still have yet to receive any response from anyone at the dealership so I'm assuming they don't want our business. I guess go to this dealership if you want to be treated like an inconvenience when you're willing to buy a new $50,000 car.

Went to see a used car after making an appointment , however, i was told the car is not there,and it is in the shop . I was very mad that they lie to me on the phone since i had only called them only one hour before going to see that specific car.

I was there few days ago got my wife her first car,(Hyundai santa fe) kavin C was the first to approach us.Thanks to this man and his loyalty to his job he made sure we where satisfied with our purchase.

Chris was so helpful and was very professional. I recommend Chris every time! thanks Bay Ridge Hyundai

My dad recently got a car from here and I was super impressed ! Last time we went to get a car the staff were not nice and very money hungry. The sales associate we worked with was a girl Allison. She was so good with my dad .. made him laugh wasn t too eager and very knowledgeable about the cars. My dad left with a brand new car thanx to her . I can t lie I was nervous at first about a female helping us but thank god for her! If you ever go in there for a car ask for Allison super nice friendly and will help you anyway she can .

Joseph and management did a great job servicing my father and I. Answered all of our questions and worked with us to meet our needs. Recommend to anyone in the area.

Had to update.... Everyone I worked seems to be gone. Not as nice anymore....

I've been looking for a well optioned Genesis for a few months now and figured I'd try my local dealer. To my surprise they had a plethora of inventory to choose from. The price for a new genesis was very fair and lower or on par with what CPO vehicles are selling for! Upon entering the dealership I was greated by Lulu who directed me over to Rosa. Rosa was extremely knowledgeable, patient and understanding when addressing and fulfilling all of my needs. Raza over in financing was very attentive to my questions and concerns and took the time to provide the best rate and explain the numbers in great detail. Buying a car should be a pleasant and fulfilling experience and that's exactly what I got from the folks at Bay Ridge Hyundai/ Genesis. I can't thank Rosa, Raza & Lulu enough for the experience they provided me!

My mom got a car from there and the car didn t work the next day. She tried talking to the manager Chris who gave her the run around. The car cut off on us for no reason. My mom works real hard and always try to avoid problems so she put a lot of money into the car and it still don t work. She put yo a review and Joe and Richie reaches out and said they would help her. They kept her car for almost a month and did nothing but upset her. Now she s stuck in a car that don t stop after spending the whole day in the dealership they did nothing but claim they wanted to help her. One man said her credit was bad then she got a co-signer he said oh she doesn t have enough credit and to wait a couple of months. So if we have accident or my mom die in that car god forbid or stressing out over it y all know it s their fault. I hope they can live with themselves, selling a car with bad brakes and a bunch of other stuff. Don t buy a car from them and the bad part is the man that told her to come in wasn t even there. She has three kids it s sad that people will take advantage of a woman like that. Oh yeah the man that said he could build a Nissan tried to bully her until my dad called him and he changed his tune. Women with children go somewhere else.

Usually everyone is scared to buy a car because of the experience but buying a car from here made my car buying experience fun and easy

Very nice, help me got into my dream car. Thank you Chris

One of dealer we meet. His name might be juliet
He talked with us nicely...I bought a car Hyundai sonata 2015.. for buying that car I have to visit them 2 times in 2 days.. first day he talks with us nicely and we have to wait more than 2 hours and he took all details and tell us come back 2nd day.. so we go 2nd day .. we have to wait almost 5 hours to get car ..every thing was good and we buy car... after a month I call them I had some problems.. I want to talk to juliet ... someone gives to him..than I tell him the problem and he say I will call you back in 30 min . .but now more than 30 days I'm still waiting for his call ..
So... now I understand when you going to buy a car they're nice but after that... they will kick you. And they act like they don't care about you.
BE CAREFUL FRIENDS WITH THEM $$$

Great staff! I worked with David M. to purchase my car and Raza B. to finalize the financing. David was really patient throughout the whole process and tried to get us the best deal possible. Raza took his time as he ran us through the numbers and explained the pros and cons of each option.

They are both super personable, kind and willing to work with you.

Had a great experience at bay ridge Hyundai. The sales rep Paul and the manager Ahmad helped me to get a great deal on a car. Great people and great service.

Very very rude service called and receptionist had attitude did not want to transfer me to manager. Dealership seems very unprofessional

Update:
After having the car for around three weeks I realized that they did nothing to maintain the car, it desperately needed an oil change, the cabin air filter was super dirty, the tires needed to be rotated and I just had to replace the windshield wipers. They did not even fill up the fluids such as anti freeze or washer fluid. Luckily my dad is a mechanic and fixed these issues for me but I feel like it would have been easy for them to do these things before they sold the car. I also did not receive floor mats for the interior of the car and had to buy them myself after waiting almost three weeks for them to be mailed to my house.

Overall I really do like the car, I just feel like they could have at least preformed simple maintenance before selling it. It s

Another update, I totaled my car in an accident that was not my fault, guess what the dealership refused to give me at the time of purchase? GAP coverage. I asked for it, they didn t give it to me, i now have 4600$ left on a loan for a totaled car. I tried to call to get the money back from the service contract I no longer need and no one answered the phone the first few times and they never called back or tried to resolve the issue in any way. This dealership is terrible I don t recommend anyone go here.

I came to this place twice, in search of the perfect car and both times went well . I was very indecisive at first, and my sales person was patient. Even though the location was a little far for me I'm happy I went here and finally got my new car!

Excellent service. Thank you munir. Very happy with my sonata and got a great deal.

I love my car, I use it to get around from school and work but I feel as if I was tricked. It was my FIRST time buying car and being that I'm only 20 years old they probably felt that they could get over on me which they did. I didn't show any pay stubs to verify my employment.When I got home and looked over my lease I found out I had a 48 month lease and by time I return the car I would have payed the full price of the car. I called the next day furious because If I'm going to pay the full amount for the car I might as well finance it. The finance manager told me that the bank changed the lease to a 36 so I had to go sign the new paperwork . I still love my Hyundai Sonata but all I can do is learn from my mistake.

Never felt so humiliated in my life awful experience as a female Army Veteran went to this dealership on Monday 03/18/2018 to purchase a vehicle the sales person Julio was very professional however Ahmed and Danny are two fraudulent individuals. Ahmed got upset because I refused to pay for a "transportation fee" the vehicle was in their lot and he wanted $750 from me and wanted to run my credit eventhough I came in with an approval from my Municipal Credit Union, he said he wanted the credit and since I have excellent credit it shouldn't matter if he ran my credit, when I refused he became irate he called me disrespectful and started berating me in front of my 3 children. Ahmed stepped away when I asked for my documents and here comes "Danny" the Finance Manager, Danny sat down and explained to me that they get a 3% kick back from MCU and therefore they're losing money, he stated since I'm not allowing them to run my credit he wanted $600 from me that it's called a SHAKEDOWN. I refused he stated "since $600 is going to break you than we'll sell you the car anyway ". I received a fraudulent bill of sales with a vin# that in carfax came back as a front wheel drive vehicle when we test drove an all wheel drive vehicle. Today 3/20/2018 I went back to get my money reverted back to my credit card, $500 to hold the car while I went to my credit union that I had put down. I met with Julio which he didn't have a problem however Ahmed came towards me from the nowhere and was instigating an argument I asked him to get away from me and he continued berating me and taunting, it was harassment, i felt so uncomfortable, Julio had to tell him to go and process the transaction, it seems he was trying to keep him away, after he completed the transaction he came towards us (Julio and I ) gave me my card and started again harassing and taunting me and asking me for my husband "where is your husband" repeatedly, numerous times, didn't know why he was asking me this question when he never met my husband, he was baiting me into an argument than I saw and experienced the unthinkable Ahmed was video recording me with his phone as he was taunting me as I was asking him repeatedly to get away from me, I don't know with what purpose, it's the most disturbing thing I ever experienced he is a sick individual all this because I refused to pay their fraudulent fees. Julio had to walk me across the street to my car. Ahmed is a disturbing individual. If you are a female going to that dealership by yourself stay away from him, he records women, God knows with what purpose. This dealership is bad news stay away.

The team at Hundai Bay Ridge were amazing. LuLu and Neil were exceptionally knowledgeable, friendly, patient and helpful. I left with a beautiful Tucson and couldn't be happier.

Experience was good, Moe was very helpful to our needs, the manager was good got us approved was a little problem with closing but the finance manager was very helpful on getting the car I want GREAT JOB, reccomend this dealership to anyone who wants to get a new car. HAPPY CUSTOMER.

I had the pleasure of being helped by Richie Vento the part owner of Bayridge Hyundai and his team. I had nothing but a smooth process when leasing my 2020 Hyundai Elantra. Richie made it possible for me to get the color car I wanted, exterior and interior, as he had the car brought to his dealership for me! I worked with Mike in sales and he was beyond patient when it came to sorting out insurance. And the gentleman in finance was super easy to work with and made the process quick , while he explained to me what I was signing ! Highly reccomend.

I had a great experience with Familia Motor Group! Kevin worked with me to get a car that would be comfortable for me. He answered all my questions and was available daily. No hassle. Felix is great also! He dropped off my car and explained about the different features of the car. Excellent customer service from Kevin and Felix! I recommend Familia Motor Group! Thanks everyone! I'm very happy with my new car! :)

Mohammed was very good and he know alot and give me a very good deal. Thank you Mo and Iggy thank you mio amico

The staff at Bay Ridge Hyundai was very accommodating and knowledgeable about the vehicle I was interested in. One sales associate, Rosa, especially stood out. She navigated the leading process effortlessly and though I have not messed a car in over 15 years, it was a very good experience. She was with me from beginning to end, bringing in assistance when I had questions regarding financing in order to make the best decision based on my needs. I am very satisfied and excited about leasing the Kona. I would recommend Hyundai to my friends who are interested in acquiring a new vehicle.

My Hyundai associate was Rosa and she was simply fantastic. She was super patient with us, and willing to talk us through every step of buying our first car. The car itself is spectacular, and I have no regrets working with Bay Ridge Hyundai.

We just got a new addition to the family thanks to Julio. Tucson Night with black rims that are sick. On top of that my kids love the sunroof

I would give 0 star if I could. This is the worse dealership ever. Please do not waste time here. They quote a price online which is totally different from offline price and never mention the additional charges of the dealership over the phone. When asked Julio about it, he said we do that to create traffic. Pathetic response of the whole team. They charge fees to have inspected the used car that too in the order of almost 2000$ but when you ask them about the if the tires and brakes were changed - guess what they have no idea and try to dodge the question as much as they can , you would have to keep repeating the question. Totally shady. Also look at how they would only respond to compliments on the reviews and totally ignore the complaints. Says a lot of the staff working there.

Great dealership, phenomenal staff! Just purchased my 2016 Tucson and couldn't of chose a better place to do business with. I look forward to purchasing more cars in the future from Bay Ridge Hyundai!!

I came to this dealership looking for a used car something to get around with, to and from work. I was walking around the lot and a salesman named Neil greeted me, he was a nice guy very knowledgeable about the cars. after looking around awhile I came across a beautiful Nissan Altima that caught my eye. The features in the car were more than I expected and the price was right in my budget. overall great experience from start to finish. I really didn't expect to leave with a car that day but when a great deal presented itself, I had to jump on it. I will definitely recommend this dealership !!!!

Very helpful and they don't leave you standing around like other dealerships

REVIEW UPDATED: The dealership's salesman called me and was very apologetic and explained that our expectations were probably not the same. Tried their best to accommodate me but our initial interaction was very poor that I don't think I'll be giving this dealership a second chance.
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Horrible service here. I came in to negotiate the deal for a non english speaker. The Dealership's Salesman kept telling me I was wrong and was aggressive that they needed the contact info of the buyer to make a sale and mine wasn't going to work. Additionally they asked us to bring in our trade-ins before even giving us a chance to take a car for a test drive. Wouldn't even give us a time estimate of getting the test drive car or the car we wanted. All they said was "we'll get the car you want".

In their defense, I came in knowing my numbers for the car we were looking for and it was extremely competitive.

We didn't plan to buy the car today (but we did it) The sales adviser Julio was super professional, very helpful, kind and he went beyond to help us with getting what we were looking for. Highly recommend him. Tatyana Rodina Leonid Apelsinov

Buyer Beware!!! I recently leased a 2019 Santa Fe through the Costco Auto Buying Program. When I first went to the dealership I was shown the Costco Price sheet and we agreed on the price and monthly payment. When I went to pick up the vehicle I asked about a rebate they were having at the time and I was told rebates were not available for leasing!! I signed the lease agreement at 8:45 pm and dealership closed at 9. When I got home I reviewed the lease agreement and realized I was not charged the Costco price and the price was much higher and the agreement showed my down payment to be higher less the rebate!! I immediately called Costco and after 2 months of investigating it was determined I was overcharged $1,738!!! Kudos to Costco for resolving this and getting my money back. I have also called Hyundai of America to file a complaint.

My wife and I visited 3 other dealers and talked on the phone with 3 others before we got to Bay Ridge Hyundai. The experience with Bay Ridge was head and shoulders above the rest. the salesperson Joe Esposito treated us with respect and patience despite our continually changing what we were looking for. The Finance Manager Danny Cossack walked us through all of the calculations over and over until we fully understood the deal. And when we needed service on a few minor issues after we had bought the car the General Manager Ignacio stepped up and made sure we were taken care of. Buying a car is always stressful but the Team at Bay Ridge made it a pleasure. BTW - we love the car

I was looking to lease my first car and knew I wanted a Hyundai. I called this dealer and was told they'll give me an excellent deal...they were right. I was hesitant at first because I didn't know what to expect. When I went in I was greeted by Julio, who turned out to be a great, motivated and very polite salesman. Julio went over everything with me, was patient and polite and I walked out a couple of hours later with a new Hyundai Santa Fe, with a great deal. Thanks Julio!

the customer service here couldn t be beat by Disneyland. Mannie went above and beyond to make sure my car arrived whithin the day. Danny the business manager took no time to help me get through the paper work easily as well. No stress and no pressure.

Just purchased a new Genesis G80 3.3T from Bay Ridge Hyundai and can say it was the most stress free and relaxful vehicle purchase I have ever made.
I communicated with Lulu through email during the week and negotiated the price before I got there. Made an appointment to do a test drive and worked with Mike to finalize all the paperwork.
Even the financing was smooth working with Freddy, surprisingly he didn't try to throw in a bunch of junk fees that I'm used to.
Mohammed the sales manager finalized everything and my family and I now have a new addition to our garage.
We will definitely return when my wife is ready to change her vehicle.

Couldn t be happier went in later in the day and never expected to leave the same day with my new Tucson but Iggy and Brian made it happen and at a number I had in mind no haggling never had such an easy time leasing a car anyone looking for a hyundai should definitely go there thanks guys

Let me begin by stating that, despite having had some negative experiences with businesses (which are normal), I have never taken the time to complain or write a review. However, my recent experience with Bay Ridge Hyundai went way beyond the normal negative business interaction (or even the abnormal). About two weeks ago, I inquired at Bay Ridge Hyundai about pricing on leasing a 2019 Hyundai Santa Fe. After negotiating a price that was within my budget, I was told the car would be ready for pickup the following afternoon. The next day, I received a call from the manager stating that there was a problem with the vehicle and they will be getting an identical one brought in the following day, which will be dropped off at my home due to my inconvenience - an understandable mishap. When the salesperson, Paul, called the next day to arrange the car drop off, he mentioned that the car interior was not the color I had wanted. Another mistake, but still somewhat understandable. I called the manager regarding this and he offered to either refund my deposit or I could wait two weeks for my originally requested car color to be brought back in stock. I decided to stick with the dealership and wait it out. Before the end of the month, I called my salesman, Paul, and asked how much more it would cost to get the trim just above the one I was waiting for. He checked with his manager and said it would be an additional $25 a month. I decided to go for it. Paul mentioned that the car wouldn t be ready that day, and I should come pick it up at the end of the week. I was a bit wary, being that the month was ending and they may change the price on me; however, Paul reassured me that everything would remain the same. As I came into the dealership on Thursday morning, Paul was very polite - offering me a hot drink and giving me a look at the long anticipated car. To be honest, I was really excited! Afterwards, the Finance Manager, Dani, welcomed me warmly and thanked me for my patience throughout the process. As he began to type numbers, he turned to me and said, I see that you want the better trim... the money factor has changed, and this trim is about $65 more a month. I was sure I had misunderstood the manager. I turned to Paul to clarify, as he had clearly stated that it would be an additional $25 more a month. He responded hesitantly that his general manager had told him that price ($25). After a quick check with the general manager, Dani returned with a flippant, Oh, I'm sorry, that manager didn't quite understand what Paul was referring to... I will refund you your deposit. And that was it. Not a single effort to accommodate me for my long back and forth, my work time I gave up to come into the dealership (twice), my lease offers from other dealerships that I had forgone. Rather, they hoped I would give in and go with their exorbitant price, since I had been so ready to sign just moments before. Never have I experienced such unapologetically sly and misleading behavior. I have already informed those of my friends who are searching for their own cars to avoid Bay Ridge Hyundai and spare themselves unnecessary aggravation and effort - and I just wanted to inform the public as well. Such open misinformation and lack of costumer service should never be tolerated by anyone. My experience with Bay Ridge Hyundai was tiring, frustrating and extremely unprofessional.

Make sure to ask for Manny! He was the best! I visited 2 dealers before this one (who shall remain nameless) and they treated me poorly. Manny was polite, knowledgable, courteous and went above and beyond to get me what I wanted even with my poor credit history. I highly recomend Bay Ridge Hyundai!

Scheduled a test drive yesterday for a Policide, after 20 minutes trying to find parking spot they told me all cars sold, come back later. Did anyone tried to call me and not to come in!!!

Chris was amazing, he Can Get you Approve In any Car You Want, Come Today & Drive Out The Same Day!!

This place is phenomenal . I had the best experience I have ever had with any car dealership actually with any business ever . They treated me like family not a customer . From when I walked in to when I drove my brand new Tucson 19 the same day in less then three hours from . They have great customer service from the Manager Ahmed all the way to the salesman who sold me this beauty Joe . I would recommend this place to every and anybody . I will buy the rest of my cars from this place and these people . It s one thing to leave and feel like you got a good deal and great experience but it is even better to leave and feel like you just made a life long relationship with a group of people . I CANT STRESS THIS MORE IF YOUR GONNA BUY FINANCE OR LEASE THIS IS THE PLACE TO GO . Thank you so much Hyundai for the experience and the beautiful car . Trust me I m the biggest critic when it comes to business because if you are selling something to somebody who busted their behind to make the money it better be worth it . It was more then worth I feel like just telling everyone to go there and buy so you can feel how I feel right now !!! HEALTH AND SUCCESS

Wonderful experience from when I walked in door. Met with Julio and walked out with a brand dnew 2018 Sonata Sport white on black that I love which im using for TLC. THank you !

After two weeks shopping for a car, Neil at Bayridge Hyundai got me the car I was lookingfor.. On November 11,2018 I was able to lease a 2019 Tucson ultimate for a good price. Other dealers offered me more for lower trims not even considering to offer me a 2019 ultimate. Neil worked as a professional and all the documents were ready the same day. The place was comfortable.All I can say is that I have my car and I didn't waste my money.
Pierre Dufanal

Okay, I am leaving a review for their phone customer service for Bay Ridge Hyundai... Leasing a vehicle from them was easy peasy. No issues. The salesman worked with us for many hours to make sure we got exactly what we wanted. For that, I can rate them pretty well.

Never had any issues with the vehicle I leased. All good. Still all good.

Today, I had to call the dealership for a simple matter- get a copy on my lease. Should be easy... I called the 800 number listed... 20 times! I kept getting an answering service that greeted me with hello bay ridge Hyundai how can I help? I explained I need a copy of my lease. I get transferred. I ll shorten the 20 subsequent phone calls I had to make into this: I kept getting transferred to an automated system that either took me back to the call service or to every dealership in Brooklyn other then Hyundai... Kia, Acura, plaza, you name it. As i kept calling back because there is no other number listed anywhere! I was given apology after apology and reassurances that I m being transferred to the right place. I was given supposedly TWO direct dealership phone numbers. One took me back to the same calling service and the other didn t work. It to mention every time I called, it sounded like happy hour behind each representative!!! I was so tired of explaining myself with each call. I went on the Hyundai website and saw they have a live chat option. I messaged with a request to call back... guess who calls me back... the same answering service. It was unreal!!! The last person I spoke with apparently put some kind of request. I don t know to who TBH, for an urgent call back, which I haven t received yet. This has been such a frustrating experience!!! I still haven t gotten what I needed.

This dealership needs to be investigated. Seven weeks after purchasing a vehicle, they have not submitted the registration to the DMV. After numerous attempts at rectifying the situation, they have left me on hold endlessly. I had to raise my voice before they put me on the phone with a supervisor. The supervisor lied and contradicted his own story. Expect unprofessionalism and hassle if you go with this dealership.

These guys will take care of you ! I got a beautiful Tucson night from them which I love !! Customer service is good especially Brian the Manager he is very helpful !! I will def be coming back and sending all my friends who need cars. 5 stars from me !

Just purchased a brand new 2017 Hyundai Elantra. The team at Bay Ridge Hyundai did a fantastic job and gave me a better deal than Staten Island. Would definitely recommend for your next car purchase!

NEGATIVE -10 STARS!!!!! NEVER GO HERE!!! This place is totally unprofessional and disgusting. Absolute total bait and switch operation. I called and asked them to beat an offer staten island gave me which was $280 3yr lease with tier 6 credit and the manager Jennifer said yes she could do $265 so I dropped everything and went there where their "best" sales agent Chris helped us. He was nice but apparently the car wasn't there and they needed someone else to work out the numbers and to come back tomorrow. We did and still somethin was fishy. Waiting and waiting and waiting for answers. Then they finally said they could only do $299 I was annoyed and said I understood and to give me my deposit back. Apparently they could do better And said $279 which we just agreed to out of exhausting and frustration. They said they were preparing the car detailing etc (hence still never actually seeing the vechile). We then were told to cancel our current policy on our trade in and put the insurance on the new car n we did. Then 40 before closing we go into the finance office and they said ok your payment is $417 a month like the 7 hours of negotiations for two days never occurred. I went wild cursing damanding my keys and title back. I told customers to leave the store they are crooks. Idk how they sleep at night. Total lies. Disgusting I will be reporting them to BBB. Screw you Hyundai or bay ridge! You suck!

Good customer service. Had to wait four plus hours to finalize everything though

Chris did an awesome job helping me get into a great car. I truly appreciate all his help. Will definitely be coming back to him if I m looking to Purchase another vehicle

Great experience today I walk in today to inquire about purchasing a 2017 Santa Fe and walked out with a brand new car thanks to the assistance of Eddie and staff. They are great and very professional. Service was well appreciated

They try to charge twice for freight and destination charges. Then when you call them out on it. They don t have any
Cars to sell you. They will try every trick in the book to scam you.

Worst customer service i have ever encountered in my life. One of their sales people named Neil was so rude and gave us the wrong information.
I had to early terminate a lease due to the passing of the person the lease was under, and Neil told us that we had to return the car to Hyundai and the bank was going to send us a check for breaking the contract.. Absurd. People like Neil should not be the face of a dealership. Will never return to Hyundai again.

Thanks Clayton Brown. He is a good sales consultant. He helped us to buy a new car. He is smart and polite

Excellent service. Straightforward, not a lot of BS. Recommend JT...didn't feel pressured and believe he was working with us to get best lease deal.

Excellent service at this dealership. I was helped by JC Morillo. Great help. Thank you for a wonderful car buying experience.

Hands down easiest experience of my life. I asked for what I wanted and they made it happen it was literally a breeze, no hassle no back and forth. As simple as me coming in knowing my monthly budget, they crunched some numbers and made it happen. Love this place

Sales rep and staff are amazing they make you feel right at home felt right at home no pushy nice and easy sales Hyundais are the best 3rd so far

Great staff friendly environment, my guy Manuel Got me in and out smoothly no issues .. numbers came out good car came out great

Very pleasant experience. My salesperson Sal was very personable and helpful. The manager and financial director were very professional and willing to work with me. Overall, great service!

I bought an used car from this dealer, a week after I was at their shop in Brooklyn fixing it. Becarefull what you buy overall I don't want you to go what I went through with this dealer.

My Sales agent Julio he lied to me about the car they just care about the sale, once its sold you the one with the problem.

AVOID this dealership at all cost!!
They are very dishonest and running scheme just to get you into their dealership. I usually don't like writing reviews but this dealership really got to me. This is how bad they are.
Here's the rundown, when you first reach out to them, they will have a "so call" client service manager email you with a contact number. When I call them, I got in touch with a "so call" director of the dealership and promised me I would get the deal on their website advertised price. He even told me he has spoken to the dealership manager and will have the car put in a reserve lot so other people cannot see/buy it. When I got to the dealership later in the afternoon and was told the manager person I want to meet doesn't exist, there is no such person. When I try calling back that same number trying to have them verify the deal, I was told there was no such director person. I have call back 5-6 times, each time I get a different person and they will transfer me around on the phone and a few times even disconnected. All the "so call" director, manager that you speak to is all FAKE. They basically are a call center just try to say anything to get you into their dealership. And once you get into their dealership, they will run their high-pressure sales tactics on you. Don't waste your time with this dealership.

Thanks guys. Great place of business. Very easy going

BAY RIDGE HYUNDAI was simply AMAZING!! Ray was my salesperson and i cannot tell you how great he was to me. The presentation of the car, the knowledge he had of it & how himself and the team at the dealership made my purchase very satisfying was above and beyond. They really treat you like family and help you in the best way possible. Thank you guys so much and huge thank you to Ray. You were outstanding!!!

Very professional and well informed staff, came in a month or two ago to lease a Elantra. Sales person Omar was very informed and helpful, he filled me in on many features and luxuries I did not know about that come with a Hyundai, very satisfied with my lease would definitely recommend anyone who is looking for a Hyundai to visit bay ridge Hyundai and ask for Omar! Very helpful sales person.

I waited a few days to post this review to make sure they came through with what they promised. Joe and the new management team did the best they could to help me and my daughter as we went through her first time buying process. Best place to buy a new car in BK. Will most certainly tell all my friends and fam to buy from here.

I went there for an oil change and an inspection, but there currently isn't a service department. I wasn't told that when I made the appointment.

What a great car leasing experience! The staff was super helpful and made everything easy and quick. Specifically Raza, Mike and Ali, all of them are great guys and really made my experience here a good one.

Got me approved and driving in 2 hours !! very good service and Munir was honest and professional

Had an amazing experience with everyone at Hyundai and I m most definitely going to recommend this dealership to many of my friends and family. Everyone was patient and understanding with my budget concerns.

Thanks to Camille and chris my dreams were able to come true

My case has been resolved by Ms. Lillian Kelly from the Accounting Department. The check was issued and sent to Bank of America. I hope there will be no more surprises in the New Year.:)

Excellent dealer, highly recommended. My salesman Richie was great. Knowledgeable and helpful to lease the car. Very pleasant experience.

Great service. Recommend this place to buy a car. easy and fast

Everyone there was friendly, kind, & extremely helpful. They worked w me on the price range I wanted to spend & did not give me the whole "back and forth story" they agreed toy price range the first time. I would HIGHLY recommend going there. You will NOT regret it.

After shopping around almost all over Brooklyn. Finally got in touch with one of the best dealership. Highly recommended. They were very welcoming and laid down all the options available for the purchase of the car. Very friendly and knowledgeable staff. Super happy and highly satisfied customer.

I miss my Hyundai. Look up the ford pinto guiseee!!!!!

My last lease experience was with a Ford Lincoln dealer and it was so so. But my experience at Bay ridge Hyundai has been nothing less than terrific. I'm driving away with a Genesis G80 and Jioe Eaposito has been with me every step of the way. Joe has made the difference and I am one happy customer.

Essentially same experience as Chi (below). Wish I would have read the reviews before I drove 40 min to the dealership in traffic.

Sales person Mohammad (spelling may be incorrect since he barely introduced himself or provided me with a card) is unfriendly and rude. His tone is curt. Makes no eye contact and the first smile or hint of personality he provided was when I told him I no longer wanted to do business with him. Only then did he try to liven up- too late buddy. I was so ready to do a sign and drive but I can t do business when the energy is poor.

He made small innuendos as if he assumed my credit was poor, meanwhile I have excellent credit. Never judge a book by its cover sir. Indeed, seemingly young, Black, women have the ability to obtain vehicles as well.

Also, when I called earlier in the day I advised exactly what car I wanted and the time I d be in. My name was not in the system and the car was not there. I had called an hour prior.

The manager came out to try and talk to me after but I was so disgusted by Mohammad and the lies I was told on the phone by a man name James, that I just left. Also, James will tell you any and everything to get you into the dealership.

Full of lies. Full of poor judgements. Full of deceit. I will never step foot in this establishment again.

It has been 2 weeks since I picked up my new car from BR Hyundai. They made the experience of leasing the vehicle quite easy. Rosa C was my sales associate and she was knowledgeable , attentive and professional. Raza handled all the finance paperwork and it went as smooth as glass. The overall experience at this dealership was excellent! Thank you all for your help and professional attention to details.

Best service ever!! good price the best customer service and very professional salesman. Thanks to Chris and Camille I was able to really get a deal that worked best for my family and I!!! Thanks Bay Ridge Hyundai

just want to say i had a great experience leasing my new vehicle from hyundai in bay ridge , I dealt with one of the managers Rocco who was extremely knowledgeable with my new Genesis. I had a question not realizing the time I called him at 10pm and i was shocked that he picked up my phone call and assisted me

Scammers!!!! I lost exactly $5,734 on a car that I purchased from them. Stay away from them!!!

Had such a great experience at this location. Mike and Ali answered all my questions thoroughly, explained everything in detail, and made my buying experience a breeze. They helped me pick the perfect car and were not pushy at all. This is really a great group of people. Furthermore, Rohan, the finance guy was a really great person. Explained everything in great detail as well, had everything ready to go. There was no waiting around. at all. Id recommend anyone who is interested in a Hyundai to visit this location.

Got my very first car here on their Black Friday deal; I am very happy with the car and the test drive was a very pleasant experience. Since, I am a new driver I did not feel very comfortable driving right near the dealership so Joe offered to take me to a quieter area for a chance to experience the car, and it was great!

The employees are nice, and they definitely go out of their way to show you that they want your business from offering us tea and coffee when we walked through the door to helping with setting up insurance and providing competitive pricing.