I need to get something off my chest: I cannot end...

I need to get something off my chest: I cannot endorse the services at Baxter West Dodge. Their staff is careless when it comes to keeping your vehicle safe, and I encourage you to look elsewhere for a more capable and thoughtful car dealership.

On Thursday, July 2nd, I received a call from Baxter about someone breaking into my prized 2016 Ford Mustang. I left it in their care for some repairs, believing they would take every precaution to keep my car safe. After receiving that call, I immediately stopped what I was doing and headed straight to Baxter.

After arriving and inspecting my car, I noticed suspicious elements break-in. No glass was broken, and the locks were not tampered with; it was clearly left unlocked. It appeared that someone easily broke into my car, damaged my AC controls, and stole my amps and stereo system in my trunk.

A service representative and a mechanic attempted to explain their fault away, claiming that a break-in on Baxter s property was equivalent to a break-in at a Walmart parking lot. But it doesn t take an expert to realize that s just not true. A respectable dealership like Baxter West Dodge should ensure that your vehicle is cared for and repaired when left on their premises, unlike at a Walmart, where you park, buy what you need,and leave, all within an hour. This response was completely inappropriate and apathetic.

I asked for the manager, Ronnie Menicucci, hoping he would provide better customer service and answers. Unfortunately, Baxter seems to only employ indifferent people who don t take responsibility for the actions of their business. The service representative, mechanic, and Ronnie all urged me to file this under my insurance, even though they are clearly at fault for this break-in.

Ronnie later called, starting our conversation with a bad attitude. I asked Ronnie if they have cameras on the premises, but he admitted that the cameras at Baxter West Dodge are fake, saying that Baxter is working on that. He also said, Do you really think we can afford to pay for any incidents after hours?

During the call, Ronnie suggested that someone broke into my car with a slim jim, but that couldn t have been the case. After the service work was completed, I noticed a layer of dust on the car that showed no struggle or an attempt at breaking in, so it s clear that no one tampered with my car to get in: it had to have been unlocked.

But it doesn't end there. The day of the break in, Baxter called me after filing a police report, not before. They did this because they didn t want me talking with the police. They knew that the car was not tampered with and the door was unlocked.

I want to share my experience at Baxter West Dodge and their staff because I don t want you to go through the same issues I went through. I urge you to not support them, and instead support a business that cares about their customers.