Basil Ford Review

Indoor used car showroom is very nice. Car purchase went very smoothly.

Service is always great and the staff is usually super friendly. Quicklane service usually takes a while for completion of service but overall, great place!

Very unhappy of the wait time for an oil change .. waited almost 2 hours !
Prior to arriving at dealer shop called and was informed that we could just come anytime for oil change , upon arrival was informed shop that Services trucks only has hours Monday - Friday ?? The supervisor or manager on duty did state they could take care of us .. kudos to him but the service tech did not inform on the length of wait time ...

The truck I had got totalled (sister in law had stroke while driving she is recovering and nobody got hurt). I had it taken to Basil where the insurance company wrote it off as totalled. I went there on a Saturday morning to retrieve personal items from the truck asked them if they had any used Ford Expeditions they said no but they could find me one and within an hour I had purchased it (2016 limited). It was a great experience. I picked it up Wednesday and couldn't be happier about it. The staff was amazing, friendly, and very professional, if I could give them more than 5 stars I would.

Tony and Doug went out of their way to find the truck I wanted and get it to the dealership from another state. Thank you!

Good dealership. Sales guy was great. I told him what i wanted and didn't steer way from that

Great and efficient sales man Mike Cross was extremely courteous and knowledgable explained all my questions I would recomend this dealership walked away with a great deal love my new vehicle !!!!

Great Place! Good customer service and Great financing help..even for used cars

I was able to get an appt for an inspection on a Saturday with only a weeks notice. Being as I procrastinated and forgot to get one beforehand.

Very Helpful , Explained All Info To Me , First Time There For Service . With My 1St Inspection And Oil Change . I Am Well Pleased , Thank You .

Mariah Irish and her crew in finance were helpful and made this the easiest way for my daughter and I to get a car. Thank you

Mark Pronobis was super friendly and helped me get my windshield replaced and inspection done right away when I was in a bind. Great customer service, would highly recommend!

I have a new truck Ford and I hope they do as good as they have on the last truck I had I was very satisfied

awesome dealership, worked with us the best they could do. Vinny was amazing. and car salseman Anthony V. stayed later to help me put carseats in new car:) Made sure we were satisfied and taken care of. Highly reccomend

Great experience at Basil Ford. Special thanks to Jim Valiant for making it work and also to Kevin Hartman for crawling thru snow to retrieve Escape for test drive. Still getting acclimated to my new Escape, still figuring things out.so many things to learn! Thanks again.

I've owned the vehicle for one year and neither Ford nor Basil would stand behind their warranty on a product failure that manifested a couple months after the original warranty expired. I was also persuaded to purchase an extended warranty based on multiple representations by a Basil rep that it was a comprehensive warranty. The representative has failed to contact me to discuss.

Very disappointed in the service and failure to follow up.

Dropped my vehicle off for an oil change. Upon checking in, I was asked if I wanted to have the vehicle inspected, as it was due end of November...sure. I was also asked if I wanted a complimentary car wash...sure. Well, got a phone call that car needs front brakes and rotors and a filter...cost, over $400.00. Nope...I'll get this done elsewhere....and no car wash. SMH

The guy who helped me was really nice and honest. Definitely would recommend to anyone.

I am disappointed with the service department this evening. I arrived at 5:18pm requested an oil change and a state inspection. They took my truck and disappeared. My truck was not finished, paid for and me leaving until 7:24pm. And the service department was NOT busy. I don't know that I will ever be back for routine work. All that was wrong with my truck. . . A windshield wiper. . .

I normally do not write reviews, but felt the need to after the horrible service we encountered at Basil Ford Buffalo NY. We drove from Pittsburgh Pennsylvania to purchase a vehicle for a moving company, it was a done deal the sales man was making an easy commission. we understand it wasn't an easy walk-in walk-out situation due to plates for another state but we had rented a one was car rental to drive the vehicle back also had to stay the night in a hotel because the time it would take to process the plate an tile documents that we totally understood. But when we asked if we could get a ride to the car rental to return the rental it was met with not regard an then had to ask several times for the vehicle to be washed at one point they only washed one side it was a very aggravating situation an felt as if all the salesman cared about was the commission not the customer because he had already made his commission an at that point we didn't exist. Not that we wanted any special treatment but come on you cant have a courtesy driver fallow us to the car rental while we wait or properly see that the vehicle was cleaned. VERY DISAPPOINTED IN THE SERVICE WE RECEIVED!!

Great customer service. Wonderful salesmen. All around a great place to go for a new car. They aren't pushy and rude. Very friendly!

Excellent customer service from Jose who thoroughly explained things to me and helped me to become more knowledgeable regarding my vehicle, maintenance needs and purposes. Also deacribed signs of problems to observe for which might indicate immediate problems, in which case I can call him and get a timely diagnostic service and resolution plan. Felt very comfortable and that I received person-centered service that I can trust in.

Had my explorer into the collision shop after someone rear ended me. Tim and Mark could not have been more helpful and courteous. They laid out my timeline for repair, set me up with my rental car and followed through on everything just as they said they would. Highly recommended collision shop here in WNY with great people working for them.

Worked with me throug the process of buying. Love the truck!! Great people. Thanks much Mariah.

I found the sales and business department to be very informative and helpful.

I always enjoy the service at Basil Ford. The staff is personable and attentive, and they service my vehicle quickly. I m currently in my second lease and plan on continuing with a third!

I wrote a post 4 days ago with one star disappointed. I personally Thank, Mark and his team at basil body and collinson, for helping me take care of the paint on the headlight. They went beyond my costumer expectation they did take the time to correct the body lining and polished the light the painter did an excellent job on the paint and the finish .thank you basil ford of Cheektowaga for taking the time to help.

Basil Ford has never disappointed me with anything..from buying the vehicle to the service always top notch. I have been a customer for 6 years and see no reason to want to change. I travel 45 minutes 1 way to have my truck serviced but it's worth it to me. It's always busy but you never feel like a number the service department is always in and out with updates and gets you in and out in a timely manner.

Very happy with the service today. Dave Bova worked with me today when I came in for new tires. When I arrived Dave advised me that 5 other customers had come in for tires ahead of me and it would be a long wait. My car would get taken care of but he recommended taking the shuttle home. When I asked if I could make an appointment to come back due to having a baby sitter at home only for the morning, he worked with his manager to get me taken care of in just a few hours rather than waiting most of the day. Thank you for helping me get the work I needed done in an efficient time frame.

Great experience, they went above n beyond to fix stuff on my SUV that I didn t even bring it in for. Christina was great!!

Had a wonderful time working with Mike T. on purchasing my vehicle last night. No pressure, no runarounds, no cheesy sales gimmicks. Very down to earth and realistic with me. I would highly highly recommend this dealership and salesperson to anyone looking for a new vehicle.

Excellent customer service, good pricing and unbelievable financing team! Helped a family member in a rough financial spot get a lease, really went to bat!

Sales man was very helpful in helping us find the right F150 for us

Xavier Piar was my salesman and was extremely helpful. Jordan in the Finance Dept was great too. The process to get my car went smooth.

As usual not very accommodating...Although I purchased my vehicle there I will go elsewhere for service..

Sales man are great finance people are very helpfull. Experience dealing with basil was great

Everyone was very pleasant. No one pushed me or made me feel pressured to get excessive work done. They did offer a free car wash but I don't think it was done. I didn't worry about it because it was free anyways. I was grateful that Bob let me know it was due for inspection, otherwise I may have been late getting it done. Thank you!

The service people at Basil did a wonderful job for me. They got me in quickly diagnosed the problem and had me on my way very quickly. I was very satisfied with their work.

Basil Ford, For the last couple of days I have been driving from Winnipeg Manitoba to Buffalo, my new Ford Edge had a problem with the lights. On low beam they cut off at about twenty feet and on high beam, they upset on coming traffic. Driving into Basil Ford Service, I was met at the entrance by a friendly guy and I explained my concern, within five minutes a mechanic was doing his charm on the lights, all is good. Many thanks to the Basil Ford crew for your assistance, a great team.
Bill Kay

This was the easiest car buying experience I've ever had

Service is a joke. They do not call you or return calls when they have your vehicle. They don t clean their mess they make in the vehicle they re fixing. They break parts and don t tell you unless you confront them.

I saw the mechanic going through my car looking through my glove box and everything else.

After my car was hit in an accident, Basil took great care of me. Mark Pronobis went out of his way to make sure that I got a courtesy loaner and that I wasn t inconvenienced. The work was thorough and well done, in a timely manner. Basil worked with the insurance company directly and kept me out of the middle, while still making sure that I was kept up to date on what was happening. I couldn t be happier with the service that John Hayek and Mark Pronobis provided. I highly recommend Basil Ford to anyone who needs collision service, repair service, or even to purchase a vehicle.

Very knowledgeable, took care of all my needs, and had answers for all my questions.

Charlie S (sales) and Don B (finance) were awesome!!! From start to finish, very personable, courteous, and understanding. My husband and I swore we would never go anywhere other than West Herr for a used car, but Basil Fords buying experience was fantastic. Rarely post a review, but these guys did a terrific job and deserve some acknowledgement.

Made sure to get my car inspected even though they were leaving because i called before coming!

Special thanks to Tammy decker in the truck service department. I recently bought a $55,000 f350 supper duty from town Ford in orchard park in November an sense then the truck has need some electrical work or so I thought. They told me I need a second battery an a larger alternator an that they'ed get back to me . Called them 20 times an they give me the same run around about how there looking into it. Also stopped in an talked to there service manager an he gave me the same Bullshit story an told me they'ed have it figured out in 2-3 days an they would get back to me . 3 weeks later an still no call . Finally get pissed an go to basil Ford tell Tammy decker what happened to me an she puts my info In here computer an 2 seconds tell she knows right what needed to be done . They brought me in ,reprogrammed my computer with a special program an my problem is solved without spending $1800 . Thank u vary much Tammy decker at basil Ford an the rest of the staff at basil Ford ,u guys are awesome.

P.s . Il never buy another truck from town
Ford again . Please make sure that
See this review. .

Sincerely Chris Dubel

I worked with Ed Andre's who was awesome and her had me in and out in about an hour!

Always a hassle with the service department. Always waiting longer than promised or rushing the job and creating more problems While changing an O2 sensor they broke the sensor off in the catalytic converter. I understand while some unforeseen situations arise, giving me a factual repair timeframe and good communication is important. Now I'm waiting longer and wasn't offered a discount on the repair due to their carelessness. They did provide a free rental vehicle. Thank you for that!

My car ended up being totaled but they were able to work with me and my weird work hours to get everything taken care of.

I was so impressed with C. Basil Ford! They have made a customer for life. They took such great care of me and met all of my needs. I bought a 2014 Ford Focus SE and I am in love with it!!

Wonderful experience at Basil Ford. Our salesman was patient and informative! His first concern was getting us into a vehicle we were happy with. We truly couldn't be happier with the entire experience!

Service was done in a timely manner. Representatives were great, all in all a very good experience. Love Basil ford.

On two different occasions I had emergency situations with my vehicle. Scott and Andrew were very attentive and provided service that was beyond exceptional. Thank you so much for excellent customer care.

Got my vehicle their and loved the staff friendly and seemed to work well together it was a long but good experience

terrible service, liars, and more

Edit: I emailed and never got a response. Thats probably a canned response.

-Always an attempt to bill for me in warranty/maintenance items.
-I have taken my car in for a list of items and my car is returned to me with nothing fixed
-Even over the phone they never note everything i say i need done when scheduling.
-You guys have broken my license plate frame light and tried to glue it back. (west herr ford fixed it and i had to pay for it)
-I took my car in for a checkup from sound from the rear, they told me i had scratched my bumper so its going to cost to look at it because its most likely not warranty (Westherr looked at it and called me back in 2 hours to tell me my shocks were bad, fixed under warranty for free)
-I was told that i couldn't transfer my maintenance, "its locked to this dealership". West herr accepted it. So either someone is lying, or u dont know what your selling.
-The list goes on...

If I could give a lower rating I would. I purchased a car there 45 days ago (the reason I know it was 45 days is because my temp reg is up). Since purchasing the vehicle there have been numerous mistakes in handling plate surrender, registration, and getting me the 2nd key to the car. I had to get new plates on this car so the dealership was suppose to turn in my plates from my trade into DMV for me but apparently the salesman failed to give them to the person who handles that and instead of being turned in right away they were returned a over a week later which caused an insurance lapse and ended up causing DMV to fine me for the lapse. They were suppose to send me a check to cover the fine- a check that never came. I was suppose to go back the next day to pick up the 2nd key to my car but somehow it was not there when I went back in and now I have to have one made. Now that my temp reg is up I called to ask why I haven't received the reg and the salesman says he doesn't know and that department is closed so he will call me in the morning it is now after 1 and no call, so I call and talk to that department and they say they mailed it yet I do not have it. So now they have to order a new one. So in the mean time I am to drive without the registration or pay for a temporary copy from DMV, while they get me a new one. Oh and now I apparently owe them additional money as they calculated the registration fee incorrectly. What a joke. I like my car but never would I go there. My family always used a different dealership but I didn't want to drive the hour away to look there so I thought what harm can be done in going to one closer to work? Boy was I wrong. Never again.

Everyone at basil ford was willing to go out of there way to answer any questions about my new car. Third car I bought from them won't go anywhere else they are all awesome check them out before buying a car.

Upgraded my vehicles four times here. Satisfied dealing with them. Good service when I needed to.

This auto dealership has a trust worthy staff...willing to do what it takes to satisfy the customer. .great management and customer service!

just leased a new car - love it - service was great - thanks Damon and Scott

If you decide to stop by Basil Ford on Walden Ave. MAKE SURE you ask for Doug Webber. Doug treats people with care and respect (a rare quality in a used car salesmen). He will address and followup on any and all concerns and/or questions. He is honest and wants you to be happy with your purchase...you are not just a sale to him. Doug will be the reason I return to Basil for future purchases. Ask for him....you won't regret it.

RECALL AND SERVICE MAINTENANCE WORK COMPLETED TODAY. RECEIVED SUPERIOR CUSTOMER SERVICE FROM EVERY ONE FROM THE SET UP OF THE APPOINTMENT TO THE PICK UP OF THE VEHICLE. EXPEDIENT SERVICE AND ANSWERED MY QUESTIONS ABOUT OTHER SERVICES AVAILABLE.

I purchased a f350 desiel dump truck at Basil Ford on galleria drive the value they gave me for my trade in was great and the price of my new truck was even better. The sales people are friendly. Mike in commercial vehicles went above and beyond to make sure I was happy. The whole experience went wonderfully. I will be a returning customer

Professional staff. And these guys actually care about the customer. Frank P. is a salesman and went above and beyond to help me get my deal right.

Thanks
Jesse J

Great service. Came for an inspection and was in and out in no time!

The 4.5 hour trip was worth every mile. The team there was extremely nice and very helpful! Would definitely do business with them again if the opportunity presents itself!

Great service. Go see Ed. He will go out of his way to help you

This is my third car purchase with Miro. It is great every time.

Jose does a great job at the Quick Lane. He told me how long and explained everything that was done to my Escape and what may have to be done future service. Basil Ford has great service recommend highly.

Mike Thompson was a great help with the purchase of our new Ford Ecapse. He was extremely busy when we arrived without an appointment but he took the time to listen to what we wanted and also reveiwed the finer points of the vehicle.This was the first time a sales person invested his time to show us the high tech operations of the escape.

Excellent customer service. Accurate estimate, timely repair and shuttle service was a nice benefit. I will return to have work again and will recommend to family and friends. Also, the waiting area is very nice.

Bad service, not really looking out for the best interest of the customer, greedy. Left my car there to be worked on that day, and sat for days with them just makimg excuses as to why they didnt get to it yet. Not honest. Will never buy a car from them again

The sales person was not pushy at all. He gave me honest feedback about the pros and cons of the used vehicle I was looking at. He also made sure anything I pointed out as an issue with the vehicle was repaired on them. I wanted to come in for another test drive and he offered to come and help me on his day off. I'm used to dreading car shopping and going into dealerships with my guard up, but these guys were so accommodating and honest.

Quick service and everyone was polite and dressed professionally

As always, I got the best service at Basil Ford on Walden Avenue. EVERYONE from Hannah who calls me to remind me of my appointment, to the salesmen that I run into while I'm there and especially the great employees in the service department ALWAYS makes me feel welcome. :) I chose to drive 1 and 1/2 hours in order to have my 2013 Escape serviced at Basil Ford. I want to especially thank Bob Pontrello for his excellent customer service. He is amazing!! I am always happy to see him at the service desk when I walk in because I know that I am going to get the attention that I deserve. Thank you Bob!!!

I am pleased with the service Basil Ford provided on Sept 11, 2018. I took my car in for a routine inspection but was told that my brakes were failing. I was given a rental car for the evening and upon return the next day, learned that the actual cost was much lower than quoted. I also received a car wash. Thank you Basil Ford.

First rate wonderful fixed my car problem with in 90 minutes on new years Friday just super will start to send all my body work and reoaires

service department takes costumer satisfaction seriously. After a very long wait for my vehicle they did not charge me for the work done. Everything was taken care of very professionally. Will continue to bring my vehicle here.

I was there to get winter tires out in along with wiper blades and the wait time I feel was longer than I thought should be. However, the staff was very apologetic along with an explanation. A courtesy was extended which made the entire process durable. I appreciate the excellent customer service I received in the end. Thank you!!

I was treated so nice by everyone and the service was great. I would recommend basil Ford to everyone.

Outstanding customer service. The whole experience of purchasing a vehicle was simple and stress free.

I recently bought a car at Basil Ford and I must say that the entire process was so smooth and stress-free. Every person you encounter there is so friendly and helpful. Today I brought in my car for rustproofing and again the entire process was smooth and easy. No hassle,no headaches! I would highly recommend Basil anyday!