Basil Ford Review

Paid 45,000.00 for a new vehicle one year later I come in with a undrivable vehicle only to be told it will be days before they can even look at it and have no loaner or rental cars... staff was friendly and the lot and facilities are nice sales experience was good but 54 weeks not even 10,000 miles on the vehicle it breaks down not so much mad about the problem with the vehicle things happen, but that a dealer of this size can't get it looked at sooner or provide a loaner for a repeat customer. This will be updated after this is resolved

Update:
3 days after dropping off the vehicle it was picked up with a simple part swapped out and is running fine. The service rep was professional in all interactions I had with him and have no complaints other then the 2 day wait before they pulled it in to be looked at due to a back log of other unexpected non appointment issues with other vehicles, and not being provided a loaner vehicle or rental. All in all I still would recommend this dealer the sales team is pretty good the prices are fair the facilities are good but the service center seems to get overwhelmed a bit, but they were upfront about the backlog of work and got it done when they said it would be.

Friendly courtesy service easy to deal with servicemen that look out for there customers great job guys

Great service, great staff. Was a pleasure to have my vehicle repaired. Would recommend to friends and family.

I m always very happy with your counter people and the work your mechanic to do but this time I was very disappointed that Basil Ford had me pay for faulty Lugnuts on a two-year-old truck! I have a 2016 Ford F1 50 and I can t believe faulty Lugnuts fall on me at 899 apiece times 24 ! The gentleman taking care of me got the price down to 699 but I still find it very hard to believe that I had to pay this ! All work that I have done is done by Basil Ford including new tires tire rotation oil changes you do all the work I ve never touch the Lugnuts and yet I m responsible

I just had my car in for inspection with no appointment and they took me in right away with prompt and courteous service. Aaron greeted me and led me to the waiting room, handled all the paper work and was very thorough with offering any and all available services that i may require. He even changed the registration sticker for me. Thanks Again

Miro was great. Only negstive i have is that the detail wasnt done very well and they gave it to me with a quarter tank in it. Barely enough gas to get home with

I had a good experience at Basil. I was taken care of quickly, I didn't get any b.s. or smoke blown up my#@! The guys there have a good sense of humor and worked with me to get me what I was looking for. Which was a Jeep! At a Ford dealer! Crazy right?

Service was outstanding Kristina did great getting me in and setting me up with an appointment. I came for my appointment and she notified me of the issue with my car. The service dept had what was needed in stock and got my car finished the same day.

Great service and customer service. Would suggest Basil quick lane service to others

My experience at Basil Ford on Walden was and always is outstanding. Especially the service station. They get you in and out and do a great job at very reasonable prices.

Tony and Will went above and beyond to make sure my husband and I were happy with our purchase. They listened to what we wanted and produced with no issues. We traded in our old vehicle and got exactly what we were looking for. Thank you! We love our new car

Mariah Irish helped me find the perfect car! It was quick and easy. Don Burnell made sure the financing process was painless. I've leased my last 3 cars from Basil, I highly recommend them.

Our experience at Basil Ford was exceptional. Nick was very understanding of our situation and made every effort to get us a great deal. This is my second lease from Basil Ford and i will continue and recommend my friends and family.

Excellent quick service. Oil change and inspection in under an hour.

My wife and I were looking for a 2014 Explorer and we went to Basil's after our daughter and son in law purchased a 2013 from them a couple weeks ago. They were pleased with how they were treated and felt they received a fair deal. We could not find the vehicle we wanted locally so we made the trip to Cheektowaga as they had a couple to choose from. Long story short the sales personnel were affable and helpful, we were treated well and feel we also obtained a fair deal. They went out of their way to deliver the vehicle the same day to ensure we didn't have to make a second trip. There were a couple hicups that could have delayed delivery but they very nicely worked around them. So far we are very pleased with the Explorer.

Basil Ford service department exceeded my expectations! Jason worked so hard to find me snow tires for a price I could afford. Jose also took great care of me today, going and above and beyond. I could not have asked for better service!

They are easy to work with and do a good job. They have always treated well and would recommend them to anyone that asked.

Great service, including quality work and rapid response. Thank you!

I have always been treated with the utmost respect and kindness from the guys at the counter...today it was Andrew...but the service has been considerate and fair in decisions and price as well as highly professional. It was worth all the warranty protection at purchase of my car. They stand behind their purchases.

Great experience, Staff was friendly, kind, and willing to go above and beyond. My experience was one of a kind and I will recommend people to go there for sure

Excellent experience. Straight and to the point. Mike B was excellent to deal with.

Very disappointed in this dealership after they said they would take care of us and we would be happy and one day after we had found a little fault with the vehicle they never honored it and I will never go there again and I recommend that nobody else does either

They were very professional and honest and they did a great job!!
Chris Rounds

Working with Basil on a new lease was a great experience. All of the employees there went out of their way to make it easy and enjoyable.

Best dealership in western New York. Always professional, quick service, and you get a free car wash.

New car!! Only thing I dislike about this dealership is that there is no prices on the vehicles have to look each car up on your phone .. Most dealers have prices right on the car..

My service advisor, Tyler Smith, was awesome. Despite being super busy, he promised me a time he would get my vehicle done by and he made it happen!

I can not say enough about Doug our sales consultant and Don who dose the warranties they are wick great they helped us out so much and did not pressure us at all.They are great people to deal with super friendly and will go out of the way to help with what ever they can if I ever need to get another vehicle they are the only people I would deal with Basil Ford is extremely lucky to have them on staff huge assets to the company thank you again for putting me is such an awsone vehicle and making my buying experience such an easy great thing and for getting me in it in under 24 hrs you guys rock

A very bad experience. Not totally their fault but not having my car for 5 days. And no rental available even though I had a appointment a week ahead of time. If your thinking of getting your fixed at Basil shop around first.

Great service from the service counter to the mechanics, to include the salesman.

Great Service and Parts department! Friendly, knowledgeable and helpful people. Would definitely use them in the future! Highly recommended!

OUTSTANDING!!!. Walked out with a new vehicle in under 3 hours.

Waited a little longer than I wanted to but everything was done correctly.

Terrible place. I would not recommend this company to anyone .Two hours for a oil change .I was there a 630 am ,they took the car in about a hr later .

This review is for MaryFaye. I like everything about my new vehicle. Just a little getting used to some of the advanced technology.

Basil Ford provide an amazing service while my vehicle was getting fixed. They provided me with a car to get to work while my car was getting fixed.

Thank you

My salesman, Colin Rose was very professional and made my buying experience very comfortable. Both Rob the Sales Manager and Jordan the Finance Director were very easy to work with lfrom start to finish.

They were very quick and efficient & even gave me a free car wash too . I enjoy going here for service . Service intake was was awesome

Awesome salesmen and overall experience. Big selection of cars. And huge used on site inventory

When bringing my vehicle in for service the man who assisted me was amazing. I have never had such a great experience knowing my vehicle needed work done. This man went above and beyond and I couldn't have asked for a better person to assist me.

-Walden location

I felt everyone was very kind. They answered all my questions. They did not seem to push to make a deal. I was very comfortable. The car is AWESOME!
I will go there andgain send family and friends there. Thank you!

The salesman Doug Webber was very informative in helping us decide on a car. When we went back to purchase it everything went very smoothly. He also went over every detail about the car and he was exceptional in explaining everything the car has in it.