Basil Ford Review

Love they services very friendly and they prices are very Reasonable

Very pleased with the purchase of my pre-owned Silverado. The guys over at Basil Ford really made it an enjoyable experience. They are quick and the transaction couldn't have been any smoother. Not your stereotypical "car salesman " I would highly recommend talking to Jeramy and would tell anyone in western NY looking for a new or pre-owned vehicle to go see these guys. The sales Manager Jordan was very pleasant to deal with as well.

I love this place they treat you so nice and Dave at the service department has excellent customer service. I recommend this place to everybody.

Always polite and let you know how long your services will take.

Excellent and fast service. They took great pride in their work and treated my vehicle as if it was their own.

The work was fast. The only problem I had was prior to getting the rental I spoke with someone that said my extended warranty was 103 thousand miles. Then Christine told me it was 94 thousand miles.

Good people there. Very professional. Didn't spend hours. It was only about 45 min to get car. We were impressed. We also have friends and relatives that got cars from them. Nice place!

Jose the service writer was great and the waiting room was comfortable. Thank you, I ll be back! Good bang for your buck !

I had a problem with my truck and called the Basil Service department. Tony Mineo helped me set the appointment for the next day and quickly had my car back to me running perfectly. From the moment I called Basil Ford Tony was courteous and met all my expectations to getting my truck fixed promptly and handled my questions with professionalism. Thank you for all your help!!!

The guy who greeted me was a bit rude to the other attendant and me. Dave, who checked me out was nice as always.

Always a great place to deal with. This is the third truck from them. They have a big selection on lot, the entire process is made easy and quick. The sales people do a great job of keeping in contact and how the process is progressing, something a lot of business today have forgotten is important. Will continue to do business with them for years.

Doug and Tony at Basil Ford are a fantastic team and really make the buying experience quick and easy.

Alex from the service department was very helpful and knowledgeable and is an asset to your company

In December 2015 I leased a 2015 Ford Escape from Noah, he gave me everything I asked for & the price I could pay. I had one free inspection, two recalls, & lastly an oil change. Noah, the service techs, and process was excellent. Everyone was so accommodating & the service was fast & painless. I will be returning to Basil Ford & Noah for my next lease. Great job everyone!!!!

I had an 8:am appt. Girl on phone said 20 minutes, tech thought that was a little quick and said an hour. It was. Job was a door recall on an Explorer. It is much better, but maybe not factory quality. I am concerned it will pop again. I hope even if I am past 100k that the work will be honored at no cost b/c it was a factory recall. I say this b/c it is only a 15 and I put many highway miles on it. The end date for the recall is Sept 2019 I believe. Hopefully it stays and we are not arguing in the future.

My girlfriend was told if she put 4,000 down she would be approved without a co-signer. After two days and having to get a co-signer, she was denied and in tears. we have a 1 year old and our current car is unsafe. Absolutely unethical.

From one Dealer To Another I Would Like To Thank Michael In Parts For Going The Extra Step And Pulling A Part For My Dealership From The Truck Center And Waiting A Few Minutes After Close Untill I Made It There Thanks Michael And The Basil Ford Team.

Great dealer to work with. Was very flexible and worked around my schedule. This was one of my best buying experiences and i have purchased over 20 cars in my lifetime. I will go back!

Mike Thomson was curteous and helped us decide on what our options were and we leased for a second time. Thanks Mike. See u tomorrow.

I should have listened to myself and never returned to Basil Ford. I brought my vehicle in for a 9:20 AM appointment on 12/12/20. After 4 hours I try to get an update via text (their preferred method) and never get a text back. After another hour of no response I call for an update. The customer representative basically blows me off because he's not the one I was working with. He tells me Ashley will call me shortly. After another 30+ minutes of hearing nothing I call back 3 more times and get voicemails for Ashley and Mike. A few minutes later Ashley calls me back and they've basically done nothing but my vehicle will be ready at 4:15. I arrive at 4:15 and my car wasn't ready until 5:00. I am now truly done with this joke of a business.

Not happy with my visit on 6/8/18. I'm told before I don't need an appointment for a NY State inspection and then it took over hours. I brought another issue and the customer service rep blew me off until I made a big deal about it. I'm starting to regret purchasing a new vehicle for Basil Ford.

I have been a Basil Ford customer for over25 years. Best service. Best service manager (Tammy).
Honest answers ; honest prices; the customer is their focus- not up selling that occurs at lesser dealers
I highly recommend Basil Ford

Received good customer service from Dave Scutt in the service department.

Went in for inspection, they gave me a bill for $1500 worth of work that was not needed. My driver's side mirrim was lose they said, but since it's on springs, just put it back in and don't tell me I have to spend $220 on a new one. Take a rag and wipe off the gasket, and see it's fine and that I don't need $1181 with of a new rack and pinion system. Just disgraceful how you prey on the fact I'm a woman and try to take advantage of me. Disgusting.

Was very nervous about purchasing my first new car in a very long time. The staff at this location, especially Xavier and Don made the entire process very easy and very informative to help me know what I was doing the whole time. Cannot thank them enough for setting me up with the ride I wanted at a price that was exactly in my budget. Could not reccommend more!

This service person was, professional, knowledgeable and pleasant.

Very professional knowledgeable and solved a problem i had been having for 3weeks and 3 mechanics....I am very happy with this dealer and appreciate their customer service.

I absolutely LOVE Chuck Basil Ford! I have bought 11 cars from them because they are THE VERY BEST CAR DEALERSHIP IN THE LAND!!!!!!!
The service, and the treatment of customers is top shelf!!!!!

Extremely easy to work with. Miro was very helpful, worked with me to get a good price. I am very satisfied with the overall service and basil ford team!

Basil Ford is always amazing! This time Alex took very good care of me even when I was frustrated. He calmed me down and made me happy

helped us get a car and didn't give up until we were satisfied woyld recommend anyone to go there

Honestly the best dealership experience I've ever had!
I drove over 450miles to pick up a 2018 Jeep GC so pictures, communication and honesty were extremely important coming from a distance. I traded my car for a very fair price and they stuck to their word on everything and were super easy to work with. In and out in about an hour with no BS and nothing to complain about.
Thank you Basil Ford!

I am very pleased with the service I get every time I go get my car serviced. Aaron Miechurski is the employee that always takes care of me. He always happens to be working every time that I stop in. He s a great employee and I will continue to go there to get my car taken care of. I strongly recommend and thank you Aaron Miechurski for doing a exceptional job.

They always do a great job with whatever I need. From oil changes and tire rotations to replacing parts and engine problems; the only place I trust to do a great job.

Very pleased with Basil Ford from Bob Pontrello at the service desk to the courtesy shuttle driver everything the best. Would recommend Basil Ford to anyone.

Bought my 2016 Ford Fusion end of February 18'. After a cpl weeks I noticed some rattling coming from my passenger side. I found that the passenger side rocker panel molding was cracked and missing portions of it which I contacted Rob and he took care of for me by replacing it which I give him many thanks for that. Now the second part of my post that I am venting about. Just the other week I drove my car on my ramps to change my oil. When I went under the car to start my oil change process I so more damage to the underside of the vehicle. I ended up taking the car to my mechanic to make sure no structural damage. Came back ok, but know I have more cosmetic damage to my front bumper area just underneath where you cant see unless you get low. It is also missing 3 of the 4 plastic fasteners. I asked them to replace the two small sections on each side of the front were the worst of the scrape marks where but was denied this time. I was told when I contacted the used sales manager the first time that we check these cars out extensively so it felt like he didn't believe the damage was there when I bought it. Either they didn't check it out that well as he said or saw the damage and didn't care. I guess I will see if they can at least send me the plastic fasteners that are missing due to the prior owner hitting something prior to me buying it.

Our experience was Awesome at Basilford. From our salesman Connor to the finance dept. all knowledgeable and helpful

Frank panaro was excellent to work with. He was very patient and accommodating in all our needs and wants

I recently had my Car inspection completed a Basil Ford service department. I was promptly met by a staff person to set up the service. My inspection was completed and reviewed with me. It was actually completed sooner than anticipated which I appreciated. My vehicle was purchased at Basil Ford and my inspection was free of charge. I was also offered a free car wash. Thank you Basil Ford.

Had a great experience leaving our new Escape. Mike Thompson was awesome and very helpful.

Excellent service. Went for an oil change. In abd out!

Waste of my time! Don't honor offers they mail you.

I've always had great service here. Staff are polite. I usually deal with Dave who calls at least once a day while my car is being fixed to cover what's been done and what parts they're waiting on. Shuttle service is great. Drivers are very nice. Waiting area is comfortable with donuts and complementary coffee.

I was in and out as simple as it sounds i test drove one car and loved it every one form sails persons to finance was all around a solid team and a pleasure to work with and i got to leave with my new car on the same day as purchase

I will never return to this dealership. Almost 3 weeks, our car was sitting at their lot. First they had no idea where the car was when it was dropped of by the towing company. It took four days until I got so angry with the dealership and they finally found the car. One week of that time our car was not even looked at due to the amount of other cars waiting to be serviced. Not only did they have the car for so long but they were unable to address the issue. Lack of communication, constantly calling Dave B. to be updated on the vehicle. Almost 70 miles has been placed on our car unannounced! To add insult to injury we were never given a rental and now we have to foot the bill of almost $500 because they were not able to fix the mechanical issue.

Great service, we had a seamless transaction! Highly recommended.

People were very friendly and listened to what I wanted and was able to meet my needs

The service personnel are always attentive and friendly, but it should not have taken the original Recall visit, plus 2 additional visits to finally get the repair right.

Arron is an example of dedication integrity excellence! He is a team leader. He is also helpful and understands issues presented to him! Pleasure doing business at basil Ford!

Andrew Kern is a good worker and is very knowledgeable.

As always best service in town!!!
Jose took great care of us

Amazing sales, I came in with a problem and the business manager (Jordan keicher) told my husband and I what was best and got us to a used car sales person (josh Tojek) josh was professional and understood what we needed and pointed us in the right direction. Jordan and josh made the process so nice I recommend them to anyone. Thanks guys for all your hard work!

Always excellent service! Jose and Kristina are great!

I had a very good at BasilmFord. My salesman Colin Rose did an excellent job from start to finish in my recent purchase of my new explorer.

My experience was fast the workers were really nice.

Was a pleasant experience, very awesome employees, very clean used cars , am show room

Great experience right from the beginning. They called promptly when my truck was ready and went above and beyond on customer service. I was thoroughly impressed.

Great deal on a great truck, employees were straight forward and easy to work with

Never never never buy a used car from them unless you have your own mechanic look at it. There have been so many issues since I drove it off the lot 1.5 years ago. The service every step of the way has been horrible. I love my 2013 explorer but I hate that it has had nothing but problems. I wish i would have returned it. I will never buy a vehicle from them. And if you're thinking about using them, I strongly advise against a used vehicle. Save yourself the hassle and the $ spent on repairs.

These guys are always great for service and sales. Keep up the good work

They beat tire prices of 5 other tire stores in area. Then gave me a 10 percent military discount

Mike took the stress out of searching for a vehicle. I ended up with exactly what I needed and for the right price. All of the staff was so helpful. I would highly recommend Basil Ford.

Tyler Smith was great! He went above and beyond what was required or expected to get the job done right. I would give him 6 s if it would let me.

Just bought my new truck at Basil Ford. Great experience. Josh was an excellent salesperson and got me a fantastic deal. Highly recommended.

Guys Are Always Friendly and Get The Work Done Quick! Andrew & Aaron 5 Stars Every Time!

I was taken care of in a timely manner and they had me out of there within 30 minutes. They had the part I needed for an older model vehicle that I could not find in local auto parts stores. The nice waiting area made the time go by quickly. Nice job and thank you to the Basil Ford team. You will probably see me next year when I will most likely have to trade in my older model vehicle for a newer model!!

Nice place and people. Many choices on trucks and SUVs

They have a great service and excellent crew. Definitely will recommend them to everybody.

Going to get your truck worked on made easy.... The staff is very helpful and made getting my brakes fixed a breeze.. Price was great and the job was done fast.... I couldn't be more happy with the job done and I will def be back in the future for repairs and when I'm looking for my next truck...

The staff at Basil are friendly but recently unable to diagnose and fix an issue on my car, that has left me calling AAA 4 times in a month for the same issue, which is very frustrating.

We went to Basil Ford on Walden ave for a vehicle and spoke to Doug. He was a great salesman and I thought honest! We bought our car from him. He did his best on a deal too. If you go there ask for Doug! I thought the gentleman in finance was very nice too!

Great experience, extremely professional. Highly recommend, especially if purchasing commercial.

I needed new tires and an alignment. I had my car worked on by Shane Monte and I m so happy I chose there. He really took the time to make sure my car was done right and was safe to drive. He went above and beyond! Will for sure go back and see him!

3.5 hrs to fix a flat. Watched the serviceman waste time by flipping his water bottle then going outside and puffing on his electric cig struttin around then service tells me i don't have insurance on tires but i do. He needs to research it then comes back and tells me an hour later that i do have it. Bad experience.

It was mentioned by another employee that rotten egg smell coming from exhaust pipe. I thought since I had brought my truck in for check engine issue that someone would have the initiative to check in exhaust pipe issue also... was never addressed nor mentioned on paperwork. Now I am forced to make another appointment and again take time off work to get this taken care of. Thanks.

I recently leased my first vehicle from Basil Ford. Xavier made the whole process quick, easy and he was very understanding of my wants vs needs and recommended an F-150 STX. I got my vehicle the same day and I couldn t be any happier.