AutoNation (Maroone Nissan Miami) Reviews

outstanding service

the agent who assisted me with my new tires and other work, was very professional and provide answers to all my questions.

you have a customer for life

thanks

So far this has been the best purchase I have ever made and, the service department is awesome. Thank you Autonation Nissan Miami

Beware of the hidden fees when doing car services. Also check your receipt before paying your bill, the price online are not the same that in store, I was charge 10 dollars extra, when I asked about it the person who was doing the service did not what to said and at the end fix the bill without explanation. I have been a Nissan customer since 2017. I never checked my receipt until now. VERY DISAPPOINTED.

Without hesitation, a terrible experience! Arrive at this place after calling the day before due to car battery problems. The person on the phone NEVER said we needed an appointment so well ... I arrived at 6:15 to be the first and go to work immediately. They opened at 7am, it was the first car in that line. NO ONE approached me so I decided to get off and ask ... there began the odyssey! Rafael was the first person that I told him what I was going and rudely and without paying attention, without stopping just said he had no appointment so he had to wait. OK, I have to wait ... the next one had an appointment at 7am, they attended him ... the other one had an appointment at 8:30 a.m. but they also attended him at 7:05 a.m. ... next, he was known to Rafael, because they interacted with familiarity. He attended the same way, even though I could perceive that he had no appointment.
My annoyance has begun, everyone standing in the hallway, nobody cares. Wn one of those Rafael tells Mike that he had no appointment, in English, maybe they thought he would not understand, and Mike had the same attitude even when he looked like a manager or supervisor. The bad service, the indifference of the staff (Rafael, Mike) were unacceptable.
Even a client arrived who had an appointment at 9am and was attended before 8am and I ... still waiting standing in the hall, impatient, I do not doubt it, before such bad service. By the way they were giving me "balls", because I had protested, but what was I going to do ...
Luckily, I noticed that Cristofer Romero's office, Service Director, was right for me, so I waited for him and as soon as I arrived I went to him ... finally someone heard me. It did not take more than 5 minutes that they attended me, to the bad ones, of course ... but they had NO option ....
Guess the wait? 2-3 hours ... of course !!!! I had no option to leave the car and go to work.
Without hesitation, I will NOT return to this place. When they learn to value ALL customers, respect them, we will see !!!

All very well, they are good and professional, especially the assistant Andew Ayala, very good at his job

Great experience, car was done at the same time I was told didn't have to wait extra time. Autonation Nissan miami has an amazing team.

My family has gotten cars from this dealership before and I am upset that I didn't wait for the sales representative that my parents usually deal with. In the beginning, he was very nice and courteous but soon realized he was unexperienced and kept coming back with excuses to us to let us know they didn't have this car or that car or what I was requesting wasn't available in the most basic setting (something that sales reps should know when trying to help with picking a car/sub). Along with the fact that it took way too long, my dad had just gotten 2 leases for other members of our family and he got so flustered of waiting he left us and told us to meet him up later for dinner. Unfortunately, we live in palm beach and instead of sticking with a dealership up there I ended drop off my car to this dealership after being told it could be towed. At this point I had 1 brand new lease and one I had to return. Following day I dropped the car off, and unfortunately we weren't able to unscrew my license plate/ plate holder and the sales rep said they would mail it to me. They did, but only my license not the border I got, the sales rep never got back to me and had very poor communication. I had also contacted him in regards of a cd my husband left in the car and never really got back to me. I called, upset at this point, and someone said they would relay the message... Nothing... I actually don't even care about the license plate holder or the cd just the fact that they never got back to me it's enough that I will never go back. It's been a few weeks since I turned in my lease and I have no idea as to how much I owe, because again, the rep never got back to me- after he said to call him for anything. Worst service I have ever received- been through 3 leases and a new bought car and never gone through this.

I got there mad after having a bad time at another Nissan dealer but left jumping of excitement with the deal I got on my new car and how fast and easy it was. Can't complain the best salesman ever, he made the experience of buying my first car unforgettable. Also great finance guys they explained everything fast and clear. Thanks a lot to Fernando, Ronnie, and Johnny for such good customer satisfaction.

Hansel Perez was very professional and knowledgeable of this industry. He s a great asset to your company. Thank you for the pleasant experience.

If the customer will take more than a hour it should be a way to send them home or to work thanks.

Quality in their products and good treatment characterizes this place I recommend

It was a fabulous experience, the very good special treatment I left pleased with what Mr. Jairo Aristizabal was really looking for, a very professional person in the performance of his work. I never imagined that he would leave so pleased in the purchase of my new car.

Do not go to this place for service. They trick you into services you don't need that are not based on the nissan driver's manual but on their own guidelines to make money out of the customer. After which, they will break a piece of your car to get you to come back and pay more money for them to fix it. They are scam artists.

The waiting is too long, they promise 1.5 hours but then there are extensions. finally after almost 3 hours i got a rental. after a day i had to come back because there was a noise after a service and i had to wait another 3 hours and they didn't care it is a follow up on the first one. the mechanic didn't speak to me directly and that made the visit much longer then necessary. so after 2 visits and almost 6 hours of waiting it was finally over

The BEST! As always. Randol and all the guys @ service are top notch

My sales associate Mr. De Los Santos was extraordinarily courteous, knowledgeable and polite. Could not have asked for a better sales experience. The General Manager, Eddy Socias was amazing as well. He made me an extremely generous offer which closed the deal. This is my fifth Rogue and Autonation of Miami showed me appreciation for my loyalty.

PS, If you're going to buy a Nissan go to Autonation Nissan Miami, avoid the aggravation and waste of time that Hgreg Nissan Kendall offers.

I attempted to speak to someone in the service department. No one would pick up the phone. I made 15 calls and spoke to the operator several times. She just kept transferring me to a vm mess phone and no one would return my messages. She finally began ignoring my calls as I was bugging her to the point where she did not want to speak to me. Worst experience of my life!

Great customer service. Very efficcient and cheerful personnel.

Excellent customer service by Eddy in Sales who went over the car with me when I arrived. He already had my information of what I wanted and followed up with me via email any questions that I had before I decided to purchase. Yovany( Finance Manager) made the paper work process seamless and is very friendly and personable. I am so happy with the purchase of my Nissan Rogue and look forward to driving my new car.

I was not offered any discount for the car, not the opportunity to try to achieve it, the seller was strict in this aspect, also I had to give a down payment that was not discounted from the original price of the car in question, it was a gift from me for the dealer.

If I had to say something negative would have to be the wait. I had a 10:00 am appt. and I had to wait 3 hours, other than that, I was very happy with my rep.

thank you

I had a recall on my vehicle and I decided to take my Nissan to Auto Nation Nissan, it has been the easiest car Maintenacne process I have ever gone through! From start to finish the team was professional and they got the work done quickly!

Pedro Remior, excellent salesman, very competent in his work, always leaving me pleased every time I change my car.

I want to complain about the work of the parts department. Very rude, absolutely unskilled employees work. to request a name and a first name - hang up !!!

Honestly I had a wonderful experience. Daily & Pedro both treated me very good. I took the car I wanted out of the showroom. They did everything possible for me. If I can rate them 100 stars I would.

Juan was amazing, he made my car shopping experience a breeze and very very easy. I am forever grateful. Will refer friends and family to this dealership

This is the first time I bought a Nissan car, and from the first moment I arrived at the agency, Mr. Alain R. Nogueira has been helping me ALL his advice and teachings with my 2018 Nissan Rogue SL car, Mr Nogueira is a true professional and every time I call him to ask him a question, he is available to answer me, and if I have to go to service he accompanies me and directs me to the right person.

Excellent and timely service was provided thanks to Joseph Del Hierro's quick attention to my appointment. I called to check if I could get an oil change and be out quickly, and he told me there wasn't a long wait at that time and that I could be taken care of right away. As soon as I got there he took care to have my car taken in immediately and even though I asked for a couple other items to be checked, I was done in less than 40 minutes. He even came inside and brought bill to me so I could finish some work I was doing on my laptop. He went the extra mile to help me out and I truly appreciate his professionalism and courtesy.

Alain Noguera took care of us he is very knowledgeable and was extremely helpful.

Very professional staff and faster service are the qualities they show me.

Andrew was a big help he let me know about my warranty of things I didn t know also he made sure I was well satisfied with the service thanks Andrew

Took the car for an oil change and alignment. Had to go back because the alignment was off. I had to wait 3 hours and 40 minutes for the alignment to be done. There were multiple customers who arrived after me for service and they were all taken care of before me. One thing I noticed was that additional services were sold to these customers. Very unprofessional.

The staff was courteous but I am VERY sure that I was overcharged for the service I received.

I always buy at this location because of the service I receive from Jairo and Eddie (the store manager). I don t feel pressured in any way. I am always recommending them to my friends.

Jairo Aristizabal from AutoNation is the best!

I was amazed with the service thaat I was given by Jairos Aristizabal!!

I got there, chose the car, signed the paperwork and left with a new car plus they bought my my car for exactly was I wanted!!!

I recommend Jairos Aristizabal from AutoNation for all your car needs.

If you want good attention and specialized advice go to Nissan and find Aline the best seller of Nissan

I DO NOT think anything was missing. Excellent customer service Thanks to Pedro Remior and Pedro, finance department.

i went for service friday october 20 /2017 my car have some problems with the battery and also needs the service oil exchange. MR Felix Miranda was very proffesional and helpful and explained the process of the repair service. It was quickly and efficiently.

They have good people working there but as most car dealer's they can not be nice.

Great service and was surprised the price was the same as the local mechanic on the beach. It was a nice touch that they cleaned the whole car too.

Repairs/ service for :

- Driver side door handle detaching.
- Rear passenger door seal detaching.
-Oil change

The Assistant Service Manager Jorge Hernandez was courteous, knowledgeable, and direct to the point.

The repair and service were done in less than the estimated time.

Complimentary rental car was offered.

Complimentary car wash completed the great experience!

very good treatment, maximum quality, good representatives and the best good excellent cars, thanks pedro, jon and non autonation for making my dreams come true

Always Jose in the front is super friendly and helpful

Bad experience! Be careful there! I bought the car from that place and it turned out that the engine was bad, they changed it for me; After a few years using their mechanics I realized that they do not change the oil or put everything they need, I also broke a lid on the parts of the car and they refused, I had no choice but to buy another one that they only sell it . Good thing I realized before buying another car there. Gentlemen Nissan Look for more honest people and with desire to work and not to unite the company.

Autonation Nissan Miami has been the dealership I've been in the most. Whether it's helping a family member buy a car or taking my other Nissan Altima for service. The staff and everyone else there are very helpful and straight to the point. Diomil, the salesman was extremely helpful and very quick to help me out. He'll workout the best numbers and he'll want you out of there in a brand new car no matter what! He's the best of the best. I just leased out a 2016 Nissan Altima SR with the help of Diomil and I couldn't be more thankful to Autonation Nissan Miami and Diomil for this incredible opportunity!

Wonderful customer service, the aptitude for helping was very good, in special from the acessor Raphael

Excellent attention from Mr. Luis De Los Santos .... thanks for everything.

Super Slow service! I took my nissan Rogue with transmission problem and its been there a week and a half already! And they haven't started work in my car yet!

When I comes to buying a vehicle, the process can be a headache to say the lease, until we were lucky to meet Victor Sanchez. He is extremely straight forward and transparent from start to finish. He is also very knowledgeable on the product and his inventory. He dresses professional and he is extremely easy to work with. We will be bringing all of our clients here from now on, thanks to this client advisor. If you are stopping by Autonation Nissan of Miami you must ask for VICTOR!!! Thanks again!!!

We are from out of town and our transmission died. Your service representative Pedro, was helpful and everything went smoothly.

Worst place to take your car for services!!!! I took my nissan Sentra that was still under warranty to do the services. Rafael (supervisor) Gave me really bad attitude he even asked me for how many years I been working on this country because Supposedly thats the way auto nation works and I had to pay the mechanic , My car already had an inspection in nissan and I showed him the paper in which it said what the car needed to be fixed , he even told me to not make that face when I was told that I had to pay 130 , soo disrespectful I even told him that I didn't worked on a dealer so he had to explained it to me and he started to scream so I left.Wont ever go there again! Really bad customer services The guy thinks he owns the dealership!

The best experience ever. Clear, calm, comfortable, friendly. Jairo Aristizabal is the best. Thanks Jairo, definitely I will continue going there for my coming deals.

The service was excellent and the treatment wonderful! They will always be super recommended by me. Thank you

Everyone was really nice, super attentive and very helpful! I appreciated the help I received while I was there

The service was great! Picked an early appointment, and in about an hour I was done.

I have a negative opinion of the Nissan service. I was treated and told me of a price of the service that was double what was reported. the time was less than an hour by a simple revision of a light.
I was disappointed and I will never go again.

The service attendant was checking in on us and giving us updates on where my car was along the way. Even though it took a little longer than anticipated he never forgot we were there.

Need more service rep's. Service is kind of slow. But Randy the rep that helped me out was great, no complaints from him. He did his job!

They gave me the wrong part. I traveled an hour to get to them, only to be stuck with a part that will not fit my van. Beware that your part is right!!

Very disappointed, the person who attended to me has very bad customer service, his name is Mike and he has no kindness is very rude.

My experience this past Saturday was not a good one. I went there with an issue of my car not starting and brake lights not turning off. They supposedly changed a switch for the brakes. 2 days later and guess what, the brake light is still on. I was told I needed a battery, brakes and some other things. Had it checked by an outside mechanic NOT true. They are a rip off. This has happen on more than one occasion

I recently bought a car at AutoNation Nissan Miami and would recommend them to anyone interested in purchasing a vehicle. The staff is friendly, helpful, knowledgeable and willing to work with you to get you what you want/need. The facility is clean and easy to navigate. Again, I highly recommend AutoNation Nissan Miami!

Pedro and his team are excellent and professional, always a pleasure doing bussines with them.

Rafael Marzo is an excellent service advisor, I strongly recommend him.

The sales manager boss is an idiot. Very slick. Lost a cash sale. Bought a new ford the same day. Couldn't be happier. Thank you

Had a good car buying experience at Autonation Nissan..my salesperson Octavio Salazar was great ..if you're in the market for a car look him up

Great service! Mr Jose attended me that day and was able to provide the information i needed for my next visit and handle the situation with professionalism. It has been a few weeks and no issues thus far!

Nice experience. The service man was very courteous and professional. I appreciate the service on my car. I enjoy my Nissan Roque 2014.

I went in for a recall repair. I was not treated the same as when I come in for service, which is always great. My service manager was excellent but the way things were left, I'm not even sure they did the work. I'm not saying they didn't, but it didn't really look like it. It wasn't cleaned up at all and although I was told to empty the car so they could work, it didn't look like that was necessary at all, either, which wasted several hours of my time.

Jose Miguel was very nice and.courteous. will come back again!!!!!

Rafael Marzo,
Thank you for your services, you are always very kind and helpful to me and my family. We appreciate your professionalism and how you take the time to explain things in detail. Auto Nissan Miami is lucky to have a an employee like you.