BarnaLung - Clinica Tres Torres Review

Hello, very good morning, my complaint is about the "lady" at the reception who has few manners and who is thought to be the owner of clicina and a little education and manners would not hurt her

I don't know how it will be clinically, but the receptionist at the reception refused to give me access to the toilet after leaving a patient in the clinic, claiming that it was not a public toilet, very unfriendly and bitter.

Everything excellent !! Except the person who serves the cafeteria very badly educated !!

A great clinic, great stay, very prepared staff for all the unforeseen events that may appear. We were in a great room.

Many thanks to the entire team of nurses yesterday, both in the operating room and on the floor, especially, I want to thank the two nurses of the night shift. All very nice and close. They made me feel well taken care of at all times. A hug.

Infamous the treatment received, yesterday day 4 I entered for a hand operation and until 00,30 I was not awarded a room, after two hours of waiting they sent me directly to the operating room, my wife was in reception from 16 hours until 22 , 30. A real shame, I will communicate it to my mutual to work accordingly.

Today 03/21/16 after a week waiting for me to be sent by email, the treatment to be followed for a colonoscopy, I have contacted by phone. with the clinic and after fifteen minutes of waiting on several calls, they pass me with a number that is off or out of coverage.
I call again and I've been 10 minutes ... Pleaserrrr

My assessment goes to the laboratory service that the company cerba has in this clinic. Terrible service, they always make you wait, a year ago I came and it was already taking time to attend, but today was the last straw, more than 40 min waiting and no one appeared. Not even because from reception they called to notify that there was a patient waiting. I left, I don't come back. Terrible lab service.

Absolutely agree with the poor telephone comment. In external consultations (option 1) you are referred to a telephone that nobody attends and when you jump to the switchboard the call tells me "THAT YOU ARE CALLING ME AGAIN !!" I proceed to speak with reception and ask who is the Doctor who has kept the files of mine (who has left), and tells me THAT HE CAN NOT TELL ME that she is the receptionist ... I am going to ask him to the baker next door, which is the same ... helps more.

Telephone recycling please! There are wonderful professionals with a desire and a willingness to help and solve problems ...

In traumatological emergencies there was no traumatologo. So they have passed me the card of the mutual for a visit that they have not done to me

It is the first time that I come to this clinic, I was admitted 10 days, very happy with the service and the treatment of all the staff, nurses and the patient care girl. Everything correct and satisfied.

Good afternoon
I had time with Dr. Cabello at 18:40. Finally and after nobody tells me anything. At 19:42. I canceled the appointment when I saw that I still had two more people in front.
It's a shame that patients' time is worth less than that of the doctors.
I understand the urgency and the delays but education and explanation should be something normal and not the exception.
In short, I know that it does not work at all but at least explain what there is.
Good afternoon.

Very efficient and professional, special mention to Dr. Punyet, excellent doctor and best person, highly recommended

The medical quality, care and kindness of the administrative, intermediate and medical team is excellent.

Very happy with my stay at the clinic, both for the facilities and for the medical staff. Thank you very much to Dr Leal and Marc for taking care of my knee and helping me in the recovery process.

I feel the need to explain this ominous experience so that it does not happen to future patients. It all started because my mother wanted to have a bunion operation. He went to the traumatologist Dr. Fernandez Fairen. Prior to the operation he did not inform her of anything and only told her that it would fit her. The operation was performed and he was told that he had filed the bone of the foot and placed a finger. I visited him every week to collect and told him it was all right but my mother was more than two months with an infected foot and unable to sleep. He went with his trusted doctor and found a nail and told him to go immediately to this clinic to have it removed immediately because this caused the continuous infection. When he went there he told him that now he was taking it off. My mother asked for anesthesia but as the insurance paper took 2 days she told him that in order to anesthetize her she must have the paper or pay a deposit of 500 euros. In the end he removed it without anesthesia. My mother was 6 months without walking well for an operation that has only worsened the problem. When asked to report reports, he had the shame of writing that he put a Kirchner needle. I had to inform me that the needle is removed a month because they did not say anything at all. I am clear that not only will we not return there because of the lack of professionalism but because of the lack of information for the patient.

I was admitted for a trauma problem the doctor an 10 operating rooms 10 but when they took me to the room there started my whole room they had saved it for two patients they told me that they had forgotten dinner for me that would follow a soft oak with a little touch I went home the lady was downstairs waiting for me to leave and I felt silly they got it I went home with the paid room that hurts from hospital.

The room is a bit fair for long stays, but the staff is very very friendly, especially the girls who clean the room and make the bed of the companion, who have a patience of saint.
The work that these people have is very hard, and it is important to recognize that they do it very well.
We were on the second floor, so a recognition to all the girls on that floor.

Today I have a surgery at Mi Tres Torres. The truth is that I have no complaint about the operation, but the wait between being taken to the operating room (2h later than the scheduled time) and waiting to be discharged has become very long. Many delay!

Treating the lousy patient in the postoperative period, someone who needs help after anything and who needs to be nursing help is very sad

COMMENT FOR TRAUMATOLOGY 5 PLANT
Yesterday I had an appointment at 7:00 pm, I show up 10 minutes earlier and at 7:40 pm I see the doctor who is leaving.
I ask in reception and they tell me that they did not record my visit well.
Please save the typical copy and paste response style many work to improve or sorry for what happened.

Unfriendly staff, clinic assistants kick you out of the room. Head of nurses making the wrong treatment ... The nurses very well. Very good and modern operating rooms. They have several written complaints.

A lot of disagreement and the food seems like a joke as the nurses always save the bad coordination of those above

I was visited by the orthopedic in this clinic when I was very young because, if I did not remember it badly, I would say that he was sent by the pediatrician we had at that moment with a very present that I spoke about the late 80s, going back to the year 1990. I talk a long time ago, but I still remember quite a lot about it that I used to accompany us always with a taxi. The orthopedist painted the plants of my feet with a kind of brush and put them on white plates where it left the shape and I think that from there I was valuing it. And I still remember that he said he had to wear insoles inside his shoes. It is one of those blurry memories of childhood that are still engraved in mind. Since it's been such a long time, I can not have a sufficiently clear opinion as regards the medical attention received at that time, if it was really good or bad. I do not even remember how it was in those days when I went.
On the other hand here my two twin cousins were born here and my cousin, as my grandfather also operated, will be about ten years ago, but I do not remember exactly what. And lastly at the beginning of last May I went to leave a work resume with the interest of looking for some possible work as an administrative assistant, bearing in mind that at present the whole work area is very bad and unfortunately we have to look for the life how we can
I do not know why, but I thought that this clinic was located below the height of the Via Augusta but I realize that it is not but quite the opposite, that is, it is located on Calle Dr. Roux but higher. But I also make it very clear, on the other hand, that for questions of prudence and personal discretion, I would limit myself to explaining in more detail what my real opinion is about the model of private clinics. Sometimes it's better to just think but not say depending on which sites.

Three days ago I was intervened in this Clinic and from here I want to thank the treatment they have given me from minute one until the moment they have given me discharge, especially the team that attends the fourth floor.
My most sincere gratitude

After several visits I want to highlight the great professionalism of the medical group and the excellent human treatment received by nursing.

I liked it a lot, I have been with my mother and they have treated her wonderfully, thanks to the x-ray staff for their good treatment

I attended the clinic yesterday for a knee surgery with Dr. Jaume Borrell. I have to commend all the staff on the level of service and efforts they went to with looking after me and making an effort as best they could with language also as I speak very little Spanish. They were fast, professional, friendly and caring at the same time. Thank you!

We had time. Knowing that the pupil had to dilate, we arrived 30 minutes before and it took here 3 hours and here I am. we here follow an embarrassing recommendation 0 above you complain politely and the receptionist speaks to you with bad manners anyway .. A disaster of place

Difficult to be treated so kindly by all the staff of the plant - 2. Different tests well coordinated and fast, and in all the staff has been very attentive.

Very good experience.

I have visited Dr. Paola Cruz and she has helped me solve the problem from the first visit! Very effective and professional.

I also want to thank Dr. Tomas Torres for his attitude, kindness and professionalism.
The two doctors and the clinic in general are highly recommended.

Horrorous !! I was operated on from a finger with a spring on my right hand. After waiting for an hour I was lowered into the hallways of the operating room and operated on there I was given such anesthesia that after 10h I did not feel my hand, for a half hour operation! When I woke up I was left in the hallways with a simple sheet and it was so cold that I cooled down. They sent me home and did not even go to the doctor. During the postoperative period I was not called for any care. of 13 days and with scheduled time I get the points Then Dr. Font had to go between visits and visits When the doctor was already four visits and feeling totally ignored I left. A nefarious treatment.

Fall on a motorcycle with severe burns. As I arrived at the emergency room I was treated 10 apart from the fact that all the nurses were very professional, I definitely recommend the clinic 100%,

I have always received excellent personal treatment and medical attention.

So that it does not happen to anyone else like me, external consultations have changed location, now it is in Via Augusta, when you ask for an appointment to confirm the number.
As for doctors I have nothing to say, so far they have been consultations and control, nothing extraordinary, no operations or income that is when the treatment is more noticeable, so far it has been correct.
But, the attention from reception, horrible, what an unfriendly person.
My experience, I enter the usual building, of Dr. Roux Street, I enter and I did not remember which plant was traumatology, for more than a year I had not gone. There are two people waiting and there I wait, I see that it is on the phone, well, and I see on the stairs that says "Traumatology, floor 5", it is true, I did not remember, I take the elevator, floor 5 and when the door opens , all dark, under construction, buah, ground floor peak and ask.
I arrive at the reception and there is nobody, the lady at the reception is on the phone, I wait and when she hangs up she asks where she is now traumatology, she tells me that she is in another building and picks up a phone call and instead of leaving him on hold because I He was attending to me, leaving me waiting. When he hangs up, he thought he would indicate me and make a call and I tell him that where I have to go, he doesn't answer me, he follows the phone, when he hangs up, he makes another call, so if, angry, I tell him to tell me where I have to go , because I'm late because of him. He tells me to go down the street, cross Via Augusta and there is a building there.
Well, since there are no buildings in Barcelona, but hey, I go there and find it. There, I ask the girl at the reception where she is traumatology and very kindly tells me that first floor.
Two months ago they have moved, when I asked for time they could tell me that I have to go to another building and I am not there circling with the car looking for parking in a green area, because in that area there is no parking and once you enter the old building , it is not difficult to put up a sign of "external consultations are in Via Augusta, such number".
I knew that the reception ladies in Traumatology did not shine because of their sympathy but I could see that this humor is widespread.
I repeat that as doctors I have nothing bad to say.

Both my husband and my son have operated at the Tres Torres Clinic, the attention of doctors and nurses has been very good, professionalism and kindness that are very much appreciated at the moment

Laboratory clinical analysis, very badly I usually do analytics every 6 months a year, and in an extraction of them they made a callus in my arm, which is supposed to happen in people who need to do many with controls, now I have a groove in arm. I do not put claim because I do not have humor the truth.

Very positive experience danc this clinic, after a meniscal operation of the knee very well done, the room was comfortable and nurses listening!
I recommend !

I went to the emergency room with perforated appendicitis, the treatment was unbeatable, I want to thank all the staff of the clinic from reception, admission, medical equipment of the operating room, especially the team of nurses on the second floor who are wonderful giving such treatment special to the patient when he needs it most.

THANKS TO ALL!!!!

Very cold in the operating room. They also charge you 6 euros per day for the TV, which they had not told us. We had only been advised to leave 20 euros of deposit. As for the lousy service, very unprofessional and workers with few social skills. We have been 3 hours, literally, waiting for them to call us, because we have asked 3 times for the room number and during these they have told us that they would look for us when they will assign a room, and finally at the 4 time of asking they have told us that the The surgery was already in the room and I had been waiting for only 1 hour and we have not moved from the hospital cafeteria, where we had previously told him we would wait. They have lost the patient's belongings and the clothes have left a ball made on the sofa in the room, wrinkled when he had left it hanging on a hanger. Regarding attention, no one has happened to explain to us how it has gone and how the intervention has been, not even to review how the intravenous medication was going or to worry about the well-being of the inmate. I do not recommend this clinic at all. Outrageous and shameful to pay a private health monthly to have this service. Ridiculous.

I understand when having to wait long and becoming inpatient, but we have been to MI Tres Torres now 2x: 1x emergency for our daughter who is an athlete. We were both treated immediately and from the most professional.
Today I had an cervical epidural steroid injection with Dr. Oglio.
5***** for the wonderful assistants at the reception
5***** for super dear caring nurses with humour and optimism
5***** for my surgeon
3** for the basement operation location but then again everything can be improved in time, so all in all 5 stars.
Thank you Mi Tres Torres!

Terrible attention !!! I called ahead of time and made an appointment with the doctor who is dedicated to nutrition. They told me that the closest time they could give me was on 05.30.2018 at 11 in the morning, a time that was not going well for me since I work during business hours, but the next time was several weeks later, so I accepted is now.

When I showed up at the consultation, 15 minutes before the time, they attended to all those who had arrived earlier and my surprise was that even people who had arrived later and who had heard that they had been given an hour after the mine.

When I ask for explanations (it was already after 11.30), he happened to me with a different doctor than the one who had given me the time. When I explain to this doctor that I need a nutritionist, she tells me that she is busy with someone else and that she did not actually have me on her list, to talk to the secretary, when I talk to her, she tells me that now when the patient is finished they will attend ... to all this they attend me an hour later than the scheduled time

I hope that someone from the management sees this writing and takes note so that the appropriate actions are taken.

Good service, excellent treatment and great professionals!

I had time at 3pm. At 4 pm Dr. Encare had not arrived ... it is not necessary to say much more!

The Tres Torres Clinic is an example of how to manage the private medicine option in Barcelona. After remodeling a good atmosphere is breathed and offers an unbeatable appearance. They have managed to convey a new and modern image with excellent professional and human attention from the medical group. After several visits, it is, in my opinion, a very good option to consider.

Very good quality and service. Friendly nurses at all times and predisposes you to make you feel good. Friendly and attentive camillers and power if you try pre-operations in a matter of time we could be one of the fastest. It will not be for the staff that processes them that really makes you want.

My 7-year-old daughter was operated on for tonsillitis, and I think I couldn't have been in a better clinic. Great attention on the part of the staff, with a lot of affection and good treatment. Very comfortable facilities for all, both patients and companions. Keep going!

I have operated this morning all well in the morning shift, (waiting times, kindness, professionalism) with some "but" however in the afternoon shift there is a lady who is not attending me well (it is almost a euphemism). We will see how it ends. Dr. Zanui is a great professional. Wait and see.

An authentic shame on Saturday, October 6, I went with my partner because he was very weak and had many pupae .... after attending we were told that it was an allergic reaction to an antibiotic that he was taking, they changed it and they sent him back home ... as I was not convinced by anything they told us we went to another clinic finally was a week entered ... I had chickenpox and did not know how to diagnose it ... considering that it is something that spreads very easily they sent him home ... besides that in adults it is something that can be serious because in fact it was complicated and ended with meningitis, a week of hospitalization with very strong treatment in the sacred family clinic where they treated us wonderfully and a month of low .... so in this clinic they said it was a simple allergic reaction ....

Traumatology - Excellent doctors, unpleasant reception staff, unfriendly, arrogant, lack of total empathy

excellent professionals and exquisite treatment from now on my reference clinic without a doubt !!!

Facilities recently refurbished, only complaint was poor wi-fi quality, even after paying 6 a day for the premium option. The staff was good, food decent. On the upside, quiet location that helps you rest and heal.

The room does not correspond with the photographs. It was full of mites, the ominous food and always the same. They do not have their own kitchen, it is service catering nothing healthy. Very noisy, and little staff to give an attention to the height of the expected.
Light enters everywhere, impossible to sleep.
Of course, the TV is 7 a day. I do not go back or crazy.

Much delay more than 1h.
The worst thing is that no one informs you that there is a delay for X reason .. I had good references because there are good professionals. But it does not fulfill them regrettably and I do not want to waste my time here again.

Very bad treatment, specifically by one of the receptionists of Diagnostic Imaging. Very rude, she refused to speak to me in Catalan in very bad ways. He spoke to me without any education. Before this unfortunate incident, I was a regular customer of the Tres Torres Clinic but after such a degrading treatment, I will not return. They should look for friendlier and more polite staff. In addition, a MINIMUM knowledge of the Catalan language is an indispensable requirement to be able to work in front of the public. Deeply disappointed.

Very good patient care both medical and administrative!

Quite clean and comfortable place, the Traumatologist Dr Fallone, very nice, professional and attentive. But the receptionists (not all of them) are quite unfriendly and not very courteous.

Honestly the wi-fi publishes a disaster, pay to see tele seems to me of the twentieth century, and compared to Hospital de Barcelona where lunch and dinner goes for acompanyante does not make sense.
And in the cafeteria I ask for a coffee and when I try to finish a croissant that I was wearing, they forbid me ...
I have no words

- In the bathroom there is no help for people with difficulty moving. A newly operated, for example. There are neither handles in the shower, nor bar in the toilet.
- Reception with the floor very bright, but hey, it slips when it rains. Very appropriate.
- Poor telephone attention. When you call you spend 30 seconds of propaganda and if you want to talk to the switchboard they make you wait until you lose your patience. Requested the extension of the room to be able to make the direct call, they do not know it.
- From the rooms you cannot make calls abroad because the service is covered.
- Wifi very slow.
It is clear that if I choose private medicine, it is mainly because they offer me better housing conditions than in public. A good hotel, so to speak. Well, this hotel is worth it.

In the last two years, my lady has been intervened on three occasions, and I must state that the treatment received has been very correct. I also include my two emergency visits being treated in an exquisite, fast and More

The treatment to the patient and to the companions is fatal, the poorly educated nurses and not apt to the treatment to the public, from 0-10 I would give a 0, thanks!

Dr. Punyet - very good professional for ankle injuries (difficult to diagnose). Very friendly.
I recommend.

The follow-up of my case was fatal, due to the results of my tests that made it clear that I needed urgent follow-up, they always told me that there was no availability with the doctors, so I had to go for their urgent services and pay (3 times) some Emergency doctors did not even take care of me and almost treated me like crazy to describe my symptoms, although in the end it turned out that I was right in my self-diagnosis.
I do not recommend it.

All very correct Staff of excellent plant. Administrative Revenue very nice. Thanks for everything

Buenos,
Explico el porque de una estrella.

Incompetent staff who called me to cancel my appointment 30 minutes before having it. I will not return to this clinic.

I went to the otolaryngologist and chose the center without references. I did it because of the proximity and immediacy with which they gave me an appointment and I was completely successful. I am delighted with Dr. Tornero, who from now on will be my reference specialist. Not only is he a good professional, he also explains very well what happens to the patient and is also very friendly and pleasant. It takes the time necessary for the visit and explain the treatment without feeling rushed. I recommend it without any doubt.

I put 1 star because I can not put ZERO (0) star if something helps them and helps them, do not waste your time going here. Really a lack of respect, call yesterday a number they have posted on their page to inform me and grab a date around 11am and they told me that of course, if they did that test there in the clinic at 17:45, to part 130 . Well I go super hurried as he says from far away, from the Clot to there Clinica Tres Torres hurry sweating with my dizziness, but to get to the consultation before. aaaaaah no, the receptionist calls me at 17y40 with 5 minutes left for my supposed consultation that they had told me that Yes, to tell me that they did not do that medical examination after I had already come running, they say no, for God's sake if they had 5 hours and something ahead to notice that someone was signed up for a consultation that does not exist, they tell me that they have a call center and the call center was wrong (the lady who took care of me was new to her job) that is not excuse for God. But luckily that same day yesterday under the Sun after this Clinic will disrespect me and make me waste my time walking by chance of life and for my tranquility I got another clinic practically next door where I came to ask and kindly super friendly they attended me and if they did the exam there and in 90 where in Tres Torres I did not say 130 . Recommendation do not go there to waste your valuable time.

Very happy with the deal. When I visit a clinic, what I expect is a good attention from the staff, a short time to wait and leave more calm than I entered. In this case, all my expectations were met.

Bad service cafeteria. You ask for a coffee with very hot milk and they tell you that they can not heat the milk anymore because the one that prepares it burns. Expensive and bad. If they can not do it, they say it and they ask the client for something else.

I do not recommend this clinic I went to perform an electrocardiogram to perform a colonoscopy that I would do in another center that did not have the electrocardiogram service and the receptionist picked up the phone to inform me what he told me is that I could not perform the electrocardiogram why the study the colonoscopy would not be done there. It seems completely mercantilist without any touch towards the patient, the first time that happens to me in years

Shameful.
I put a star because I can not put less.
Nefasta organization, from the beginning to the end.
Once in the room, I realize that the bracelet I wear is another patient, a lady over 70 years .. I inform the infermeras that my data is not correct, the infermera is scared and runs away to inform, since this patient was already in the operating room .. Then he comes in and tells me that there is no problem that the bracelets do not look at them .. And if they bother him for the anesthesia that usually start them, I come to the operating room and the nurse asks me to tell him if the documentation that his hands have, that if the signature is mine ... I say no and he starts to look like crazy the report .. The anastesista tells me that because I have not come to the first visit. And I tell him that nobody has told me that he had to come .. Being an epidural is normal if they do not have my file etc ... At least they ask me my weight or something ... They do not ask me anything and I They prick ... I get to the room and when they put me to eat .. They say to me .. Oysters you can not drink juice because you are diabetic .. And l I mean ... Seriously ... A chaos has been horrible! Then I ask how long I have to be with the medication and they answer me with very bad desire .. What your doctor has said .. I tell them that I have a visit with him in two weeks ... And he tells me to stop taking pills when I feel better ... Really ... disgusting !! You go to the web to put a complaint and they do not have any section .. In my life I go again .. A lot of gallery and pijeria for a horrible service.

Operated this morning by Dr. Claudio Coco I want to thank the operating room staff for their kindness and professionalism and especially to Dr. Coco for his dedication and dedication. Everything is perfect. Thanks .

New concept of clinic, very cozy, is like being at home, and lovely staff !!

I will not be back!
A very unpleasant and exaggerated treatment

If they come, let it be with time. Minimum waiting 30-45 'to be attended. : - /

I have operated 2 times in the Clinic. I have always received a luxury treatment, incredible professionals!

Impressive care and professionalism of the entire medical team and nursing. The room is very comfortable and the cleaning is perfect. A model clinic.

Having scheduled a previous appointment for a resonance, at a specific time, you arrive punctually at your time and they make you take a ticket, having to wait more than half an hour for them to call you. Inconceivable!!

Clinic that have completely renovated the noble floor as well as the reception and entrance to the clinic all of an immaculate white color. The operating rooms have also reformed them. The deal is close and friendly.

They could provide that chair for the blood collection, normal chair for laboratory tests is not what we expected from the clinic, the nurse was in an awkward position and so was I. Thank you

New joint in the finger but no improvement. Still the same after the second surgery. The finger gets worse and worse, can't stretch it anymore.

A disaster three times a bad protest I continue with the third. I don't want to go into your operating room anymore

Excellent service Speed, professionalism, seriousness but at the same time closeness ... I recommend it 100%. I recommend Dr. Tornero for otorhinolaryngology

I had surgery of the hip surgeon a Dr.Puigdellivol star

The check in was fast and efficient. The treatment during the procedure was caring and efficient. The treatment in room was professional, yet very warm and comfortable. The staff tried very hard to treat me even though my Spanish is not great, and zero Catalan. The food options were good considering my ability to eat soft foods only. The departure was handled quickly and efficiently. I would recommend this clinic to anyone that asked. I am very happy with my treatment by the staff and consider myself lucky to have been treated in this clinic. Thank you to all the staff.