High Point Regional Health System Review

Waited 3 hours no one told me anything about my results what was going on.

I went in the hospital on November 5, 2018 was there for four days for major back surgery. I could not have asked for staff to been any nicer to me. Everyone was very attentive and considerate very professional. I was able to order from the menu, everything I ordered was very good.

Terrible experience... Waiting 6 hours havent been seen... Had to reregister so they probably would bill me over... This is the worst service ever... Not in order at all... Im very dissatisfied with how it is operated

It is no better than before. My daughter is there now. Just had surger. Don't take this wrong. I know they have a lot of work to do but it is going to be a long road. First off they put her Ina room that smelled so bad of mold she had an asthma attack. It looked as if it had been shut up for years and not used. There are some very good nurses but a few bad seem to out weigh the good. The attitude of several was unbelievable. It takes forever to get your meds. Or anything else. The cleanliness is certainly questionable. There was coffee spilled and 3 days later it was still under the bed the room was not cleaned. Her bandages were needing to be changed and 9 hours later I did it myself after all the nurse had 3 patients and just couldn't find time.Anyone knows that that is what causes infections. They were saturated and soaked through. This is only a portion final word is We will never come back to this hospital. Good Luck to Wake Forest their work is certainly cut out for them and the attitudes are pretty much irreversible.

I was seen within 15 minutes after checking in. Doctors and nurses were great.

ER is a disaster. Don t get sick on a Sunday. Been here since 11 am. Came in as stroke code. Waited over 3 hours for MRI-had to call people to come in. They Tried to call Spinal Physician on call for hospital for a consult and call was never returned. Called Winston for consult there. Then decided to admit him. Been waiting 3 hours for them to do paper work and still waiting as I write this. Meanwhile, he s been flat on his back and given no water. When asked for water, it never came. Had to ask 2 more people before he got some. Called nurse 30 minutes ago. No one has come to the room still. Whole facility is dirty. Gloves were thrown on the ground and remained there until I begged someone to pick them up. Blood spots on Biohazard container. No pillows available
Hope to never have to come back.

Reaching out and touching community is the graces of doctors,nurses,and staff @HPRH

Went to the ER and it said the wait was less then 15min it was a lie. The people are friendly enough but they need to revise the web site. It's wrong so of you have pain and can't walk like myself do not expect to be seen by a Dr for at least 3 to 4 hours. There process is messed up.

You see aCNA first then a RN then they take pictures and then the regerstration then wait again for who know what else they are going to do but no DR. In sight man this is wrong.

I was in the hospital 3 times in 2019. Each time was over 7 days. I received excellent care each time from everyone. There was some waiting for test but it was understandable. Everyone was kind and very patient. I wish I could mentioned them all by name. The last visit was a total of 30 days which included rehab where everything had to be done for me for a while. I was very well taken care of. No complaints at all.

Andrea Murchison.

Clean, friendly staff, very helpful caring to patients.

Ryan(p.a) and ashley(r.n) saw my 11yr old daughter today at fast track. She woke with a rash and swollen face and eye. They checked her out. Gave a dose of Benadryl and a prescription for steroid. We weren't here 30 whole minutes. Very polite and quickly accessed her so we could leave and enjoy our Sunday!!!!

My Dad has received excellent care by knowledgeable professionals, and they saved my sister's life by responding to her health crisis with precision.

Reduced the anount of water brought to me there by reducing my consumption. Told me that I eat too much. Turned down my thermostat so I would get cold. Did not enter my diet into computer until I asked, knowing that I had not eaten for more than 12 hours in order to accommodate my surgery

I loved the way they treated me and the food was great and my doctor did a great job!

this place is a freaking joke one doctor after the next nurse after nurse no one knows whats going i would recommend staying as far away from here as I could... have a better chance of healing your self at home

This ER has the best staff ever. The staff here were so friendly and made me feel so comfortable! Linda Taylor, MD , Abigail Rooks,NP and the rest of the staff were absolute angels! I couldn t remember everyone s name but they made sure they found the issue and listened thoroughly to my chief complaint and made sure I was comfortable about each procedure that was done. I just can t say thank you enough! You all saved my life , thank you again!

Very very long wait. Over 4 hours to even get to a treatment room and then more then a hour to see a doctor after getting to a room. Ridiculous wait. I would rate a zero if it was allowed.

I had my baby on 28th of October; now if it wasn t for the wonderful staff I definitely would rate the hospital a one start. I had a really bad experience with the actually c-section. I was able to still feel the pain during the surgery. Terrible experience. However the nurses there that took care of me were wonderful. And made sure I was well taken care of after.

Had to select atleast one star to post! NOT OK!!!! I know the staff might be working hard to care for patients but things need to be addressed in a different manner! A patient enters hospital with cellulitis under any circumstances shall they had to wait 6hrs in waiting room until large blisters appear! HIGHLY DISAPPOINTED! TELL ME WOULD ANY STAFF MEMBER AT THIS HOSPITAL WANT SOMEONE THEY LOVE SITTING IN A EMERGENCY ROOM UNTIL THIS HAPPENS!!! WIll BE REPORTED!

I've been coming here every week for the last year for dialysis and I have rarely ever been impressed with this place. I am constantly fighting with them about diet restrictions or my medications. Nothing is consistent. My meds are always coming at different times or they don't have my meds updated or they argue with me about what I am prescribed. They never put me on the same diet and often times restrict my protein intake even though I am supposed to be on a high protein diet. I'm always hungry and forced to beg the nurses to get me bag lunches just so I can go to sleep since I can't sleep when I am hungry. Often times they put me on a "prudent" diet and my dry weight is 165lbs and I'm 6 foot so I am hardly over weight. I no longer have a nephrologist (I did have Dr. Igwamaze) because I fired him for ignoring my blood pressure when he was told by several dialysis techs that it was out of control. I was running 200's/100's+ and higher and after he seen it at 216/135 thats when he reluctantly admitted "I guess it's a little out of control". This went on for four months. The nurses and select doctors are the only reason I give this place two stars. I'm usually on the 7th floor and I adore the nurses. They are great! It is very common to wait in the er for 4+ hours or more. I would recommend going to a different hospital outside of the wake forest family if you want better care. I only come here because I have no transportation leaving me no real other choice but to go to this hell hole. I've even considered calling the ambulance to take me to Greensboro instead. I'm sure cone health is a hell of a lot better. Once I get my license back I'm going to quit going to wake forest hospital in high point. That place sucks bad!

It was a very nice hospital. The staff was awesome and they took care of me very well.

ER waiting time at least 7 hrs on a Wednesday night with 4 patients inside that s worst Hospital in the triad not recommended unless you want to spend the night.

Emergency room took 3 hours to get my daughter (20) into a room and I finally had to start complaining before anyone would come see her. There were 3 people in the waiting room. Very slow and unorganized. I wish I would have driven to Charlotte. Don't come here if you can help it.

I had surgery today for the first time, and had hernia surgery. I cant say enough how great the staff was till the time we first walked in, to the outstanding nurses who work there and how kind and how they made me feel comfortable and I was going to be okay. Dr. Palmer was outstanding from the first time I met him and through my whole surgery experience there. My family was very appreciative of everything they did for me and recommend anyone to Wake Forest Baptist Surgery center!!!

11 hours to emit someone into the hospital is totally unacceptable and it is the shameful that This hospital cannot give the care to the community in which they are associated with. I know this review will probably fall on deaf ears and the hospital will continue to do what they want to do. Is it just the job or is it just the position that you hold. because it seems like there is no health care and this facility.

I love High Point Regional. No one wants to go to the ER or the hospital. With that said each time I have went the staff and the experience has been peaceful and pleasantly surprising. Both of my children were born at High Point Regional the nurses are very sweet.
I recently went because my son was in an accident and they kept both of my children and myself calm while attending to us very quickly.
I am currently trying to relocate my mom to the city due to the wonderful care experiences I have had with this health system!

I seen a woman fall out of her wheelchair yesterday and they receptionist and registration ladies looked over and said.. "omg, ugh really" and they then continued to yell at her telling her shes not allowed to sit on the floor. And if she doesnt get up they were going to call security. Which they did. She ended up leaving and crying. They watched her on the camera making statements like "look shes turning the corner" and not one time did the lady get up and see if the woman was ok she just threatened she was going to have her removed. And laughing. Very snobby. I also noticed they only greeted certain people. This was 07/march 2019 at aprox. 4am

So we came in to have a baby and they won't let both of us order food said I have to pay.....i forgot my wallet at home my baby was more important and i have been here almost 2 days now with nothing to eat..... You would think they would bill me or use the insurance or Somthing not just let the people ur suppose to b caring for go hungry!!
The delivery room was not that clean there was candy wrappers and candy on the floor..... Thats not what i call clean.
And one more thing..... U put us in this room but yet I have to have a mask on every time they come in or I have to leave.... We just had a baby... We are all negative for covid.....

I went to the Emergency Room and sat in the waiting room for almost 5 hours, pregnant and bleeding. At one point i even felt like i was going to pass out, they sent out someone to tell me they were trying to find me a room immediately and continued to wait 2 hours, only to get put in a room and be falsely told i had a UTI, another nurse came in and said that was false and they never did tell me why i was actually bleeding. Just prescribed me prenatal vitamins and nausea medicine??? In total i was at the hospital for almost 9 hours to find out nothing i came to figure out.

Staff is very rude and disrespectful for absolutely no reason. They treat patients as if they are a burden for even being there. They will make nasty comments about you as if you're incapable of hearing them. They were absolutely terrible. I don't care how sick I get I will NEVER go back there.

The ER Sucks!!! It don't even deserve this one star. Horrible experience and not a helpful staff at all.

Took my mother here a few months ago when she fell down on concrete stairs.
She didn't have insurance at the time and that did not matter to them one bit. They still treated her and gave her the best of the best. The bill was a breeze to pay thanks to their friendly quick billing department. The nurses, doctors, and other staff were very professional and down to the point. I can't wait to come here for my labor and delivery!

Sometimes you have awesome service and other times not so great. (It is what it is). ...There are are some nurses and Doctors that shouldn't be in this line of work, and there are those that go above and beyond and I applaud then for doing a awesome job well done their knowledge, training, compassion/understanding GOD BLESS YOU ..