I used Tom for the sale and purchase of our home. He was professional and helpful and always available. He was always at the end of the phone to answer any queries with the whole process with detail. Will definitely use him and the firm again and would recommend them without hesitation. An excellent service.
Despite hold ups with the purchasers solicitor, I had complete confidence in being kept involved and informed at every stage of the conveyancing process. I would have no hesitation in recommending Emma Porter to anyone buying or selling a property.
Jenny Dawson has always over many years been outstanding and I have always completed on my houses with full communication, timeliness and lots of support. Thank you Jenny for all the effort you have always put in.
I was very happy with the service I received from Michael Smith and Co solicitors when I sold my house recently. They kept in touch every step of the way and met each deadline in the process. I was confident my house sale was in safe hands and was very satisfied when the sale went through!
Brilliant service, guided me through quickly and easily. Highly recommend.
I am very pleased with the outstanding service provided by Smith & Co especially with my representative Jenny Dawson. Everything was very quick and smooth! After fishing around for multiple solicitors this by far was the best one. I would defo recommend to anyone.
I have dealt with Jenny Dawson for many years now through multiple property transactions. She has always provided an excellent service, and so have Michael Smith & Co on my most recent transaction.
I would not hesitate to recommend Jenny and her team.
I was recommended Jenny Dawson (who works for Smith and Co) by "Grace Estate Agents" My previous Solicitor was an 'Old Skool' guy who was amazing, but due to retirement I needed to find a replacement. Jenny exceeded my expectations and more! I am a very difficult person to please as I expect perfection. I would highly recommend Jenny Dawson for the following reasons; always answered the phone, very quick to reply to emails, helpful, friendly, professional and helped me with the stress of moving home. I wish all Companies had a 'Jenny' it would make life so much easier.
It's a solicitors... Not there to be friendly or nice to people... But the Lady we saw was extremely helpful and gave us good professional advice. I would recommend them.
When faced with having to deal with family law it can be daunting when having to speak about personal situations/circumstances. And not forgetting high legal costs which could prevent one from getting in touch with loved ones. In my case the experience I had with Micheal Smith and Co (Vicky Hosking) there are not enough words for me to describe how helpful she was. She listens, thinks practically and keeps to the point. She will go out of her way to help you. For me Vicky is an advocate in family law and I hope her passion and commitment in this field is recognised and commended in the future. Thank you Vicky for proving to me that family law is not about money at Micheal smith & Co but rather genuine advice, guidance and direction for those who need it and want it. Happy prosperous future. Mo Khan
With the support and professionalism we received from Jenny at Smith & Co we managed to secure our first ever home. The developers were tricky on occasion but Jenny remained professional and managed the situations very quickly and efficiently, providing us updates throughout the whole thing. Jenny was fantastic and we cant thank her enough. I would recommend Smith & Co to anyone buying a home and will defiantly be using them again.
Jenny and Vanessa were absolutely fantastic and I would highly recommend this firm and will happily use them again.
Michael Smith & Co acted as our solicitors for selling our house recently. Our conveyancer, Mehmet Duzgan, was completely professional throughout and made sure that we were kept up to date with every step of the process. I would highly recommend a firm that left a lasting impression on both us and the estate agents that we used, who s own comments to us were that Michael Smith & Co have consistently been on-the-ball at all times ...
Smith & Co dealt with the staircasing of my mortgage which has been extremely difficult but they dealt with it wonderfully and left no stone unturned. Thanks to them I managed to staircase to 100% and get everything thing I was entitled too. Very happy with the result and the service I was given .
I'm delighted to report that we have had exceptional service from Smith & Co at a very reasonable fee. Vicky Hosking and her team have gone out of their way to provide all the information we needed and in good time, providing a very personal service. I would highly recommend them and will not hesitate to contact them in the future.
Thanks very much.
Really fast and high quality of customer service. Strongly recommend!
Very disappointed with the service I received. I was assured the reason they are more expensive than online companies ( which were significantly cheaper) was the more personal service and was told online companies only correspond by email.
I never received one phone call and all correspondence was by email often weeks after information was received. Calls were never returned and Jenny ( who was sealing with my purchase) actually went on holiday and forgot to send paperwork over that she promised she would do before she left.
Eventually everything went through but do I think it was worth the extra hundreds of pounds I paid for the personal service, no. Next time I will try a well reviewed online company at the cheaper price.
Absolute pleasure dealing with smith and co solicitors, Ela, my solicitor was absolutely brilliant from start to finish, always maintain great contact via phone and email, exceptional knowledge of her trade and settled very quickly and efficiently. Will be using them again soon to make our wills. Thanks again Ela. Russell Clark
Just sold and bought through this firm and they were brilliant! Will be using them for other services. Special mention for Jenny Dawson and her team. All very professional and helpful.
Tom Penn was an excellent communicator during a very stressful time for us. He explained things very carefully and was always so approachable. I never felt that i couldn't speak to him if i had concerns. Tom was always professional both by email and on the phone. I would highly recommend him when purchasing or selling a property! thanks Tom!
DO NOT USE THESE SOLICITORS.I am in the process of selling a property in Ipswich to a willing buyer who is using Michael Smith & Co.
Following telephone reminders from both my solicitor and the estate agent my solicitor received an email on 16th October from Michael Smith which read "Thank you for your letters of 19th and 25th September. We shall now review the documents and revert to you shortly with our enquiries." So only after reminders and at least 21 days have they decided that they might deal with the matter "shortly". Its a disgrace. My solicitor Rachel Watson at Birketts takes more like 21 minutes to respond.
Chose your solicitor carefully but do not chose Michael Smith & Co.
Highly recommended, good correspondence and regular updates from all staff throughout, quick response to any queries we had and Jenny was very polite and professional, in her absence the other team members were equally just as helpful
First property transaction so was a bit daunting but Jenny and her team made it less stressful and answered all our queries. Couldn't have done it without her and will be using Michael Smith and Co again.
Avoid at all cost! The first thing they look at it is your bank statement. I have been engaged with them for over an year and it is a shame that the only thing they care for the money. I have had bills (GBP 16.5 + tax) for a 2 line emails sent and they have charged me for 10 min just to write those 2 lines. Seriously, for that money you can just travel to my place and communicate it in person, by taking a cab. Shame on them for treating their customers like this. To top it all, despite of me requesting them to add a very key document to the bundle they failed to do that and I had to show it from my mobile to the judge, who was king enough to take that proof. If you really dont know what to do with your money, please use them. Trust me, towards the end, you will feel like you could actually stuck a deal with your case opponent by paying that amount of money. If anyone is looking for a proof, feel free to reach out to me, I have loads. They had a call with me to tell me why they charge this way and guess what, I ended up paying for that call too. The solicitor turned up to the court for no reason as I had a barrister and guess what he charged me for coming to the court. If as a solicitor you dont have work, pls dont make up some work and charge the client. You really need to be taught on treating your clients! I read another review with the same comments and response from the firm saying that they are going to revise their charging, well that was a year back and still these people have not done that. There is another easier word to describe someone who takes money like this and that is what would actually fit them the most!
I have a low opinion of conveyancing, a wretched business model in a race to the bottom driven by a lack of innovation and investment by legal profession against a a modern digital world where consumers have higher expectations of service and information outputs.
That said my experience of Smith & Co in a recent purchase in Ipswich marina was good, fairly priced and handled efficiently. Nice to see they have a case management and workflow tool for event notification (receipt of deposit, start of searches etc (more of this please law society)). Good administrative support for the partner too.
Quick and reliable service. They get paperwork out promptly and are quick to respond to queries throughout the process. Also happy to explain things in layman terms! Overall a really efficient service that was by far the best priced locally from the quotes I received.
Thomas Penn dealt with my sale and purchase, I felt he really went the extra mile in keeping us very well updated and assured throughout the process which as most people know was incredibly stressful. He provided with insight and reassurance when we needed it and even post completion went out of his way to assist us. He is a credit to the firm and I would have no hesitation in recommending Smith & Co who have conducted previous family business for many years and never faltered in a consistently excellent approach.
Thomas Penn of Smith & Co Solicitors has been excellent, can't fault him. He has always been extremely prompt and double checked everything. He has explained things with patience where necessary. He is very professional, yet still approachable, pleasant and authentic. He takes 'ownership' of making sure a job gets done properly, even when the other parties involved are not so helpful! All in all, he has taken a lot of stress out of this process for us. A real breath of fresh air compared to our previous experiences elsewhere. Thank you
We bought our house last year and chose Smith & Co for the conveyancing.
The staff there were fantastic. Friendly, fast to respond and incredibly professional. The online portal made keeping track of everything really easy and saved us a load of stress during the purchase.
We were kept updated regularly throughout by the wonderful team. The prices themselves were highly competitive, especially considering the quality and speed of the service. Offering an online portal really made a difference compared to the other solicitors we considered.
Would highly recommend and will use again in the future!
Big thanks to Jenny and her team!
I used Smith & Co Solicitors for a divorce and family matters in 2019, and can not recommend them enough. Vicky Hosking and Keith Holland helped me through the whole process, both of them kind, supportive, clearly explaining what to expect, how processes would work, my options, time frames, etc. They kept me on an even keel through a very stressful time. They were very easy to work with, always had good, sound advice, and always responded promptly and efficiently to move my case along. I am very grateful to Vicky and Keith for making a difficult period as smooth as it was!
It was great to be able to reach Jenny whenever I needed to. She helped guide me through the process as a 1st time buyer. would strongly recommend her to those who are unsure with the entire process! will be using Michael smith again in the future 100%
Wonderful service.
I cannot fault the excellent customer service I received from Smith & Co, all of my emails and telephone calls were promptly answered providing me with the details I required regarding my house move.
I would absolutely recommend them to anyone looking for a conveyancing solicitor.
While not representing us in a house sale they were representing the people we were buying from. Throughout the process they seemed to display a complete apathy towards the sale of the property and on the day that all parties in the chain identified as wanting to exchange they somehow managed to go AWOL from the office and didn't take a call from any party, estate agent or solicitor for the last 5 hours of the day.
This is despite knowing of the date all parties wanted for several weeks. They also failed to send on documents because they failed to check document sizes, read emails marked urgent or just be any help in general from ours and our sellers experience.
Definitely wouldn't recommend them to anyone.
I have used Jenny Dawson several times now and she is most amazing conveyancing solicitor - she has always given excellent advice, i trust her 100%, she is so efficient, very approachable, extremely professional and has been a pleasure to work with during the sales process. I have now recommended her to all of our friends and family. 5 stars! Highly Recommend!
I would highly recommend Smith & Co Solicitors as a committed, dedicated team. I have had the pleasure of being supported by them with my case over the last year, the service provide was impeccable and professional all the way. As a single person the costs were transparent with a flexible approach with all payments without jeopardising the level of service provided. Vicky Hosking's has to be named of whom went that extra mile for me to receive a positive outcome with my case.
I would like to thank each member of the team from receptionist, to finance and all the legal team for their kindness and support. Carry on doing an amazing job!!!
We have used Jenny Dawson for many transactions and find her and the team very proficient and extremely approachable, we especially found the portal which live tracks the progress of a sale / purchase a great indicator for how long things take. A 5 star service all round.
Couldn't ask for a better conveyancing experience. Jenny Dawson acted on a sale & purchase for us recently and always went above and beyond to make sure everything was running smoothly, dealing with difficulties in our chain and saving everything from falling through many times. Could not recommend Smith & Co any more highly and the cherry on top is that pricing is very competitive compared to other Ipswich conveyancers.
