B&H Photo Video Review

Employees are always very helpful, never had any issue with service here

Though I generally order online and appreciate the service, whenever I have gone to the store, the staff has always been considerate and very informed. I have gotten good information on esoteric items several times; staffers even confer among each other when the challenge is complex.

Amazing selection and inventory for the professional photographer. They stand by what they sell. However, you pay top price.

Ordered a Pelican case two and a half months ago. Never received the item, now I'm waiting for a refund which I don't know when it would happen. Definitely wouldn't order from them again.

The place is a temple for photo and video products. Apart from that you can still shop for audio and home theatre accessories and good selection of cell phones.

B&H is by far my favorite store in NYC. Just wanted to also thank them for delivering product quickly during these unprecedented times. I hope employees are main safe.

If you re from out of town and like tech. This is the place. It seems every employee is knowledgeable about the product they re selling and you can t turn around without someone asking you if you need help. I went to by a camera bag one time and it actually took me two times going to decide. Both times the employee working the section new every bag available and all features.

Please go to this store.

They have everything here for your photo, audio and video needs. A great selection at great prices. We come here often.

Great variety of products at good prices and an excellent online checkout experience. My only gripe was that one time when I returned a defective item they deducted the value of a gift UV filter from the issued credit, which seems to be a bit stingy.

A very big shop for your photography needs. They have almost all the camera and lens from all the leading brands. Sometimes you get good deals here. It is usually very crowded when there is sale.

Best shop in the world for photo equipment and electronics in general. Very high level service, professional assistants will help you in anything you need.

Helpful staff. Cordial too. Checkout process is really efficient. I will be coming again and again.

my husband and i recently found out about B&H, ever since then we always compare with other sites but this is the best in prices, quality, inventory and customer service is always effective and efficient.

I love to shop at B&H. The staff is knowledgeable and patient.

Always Great to do business with. Great selection of merchandise and good prices. Always fast shipping as well.

I tell all my friends and even relative strangers, this is my favorite store in whole wide world to date. If it exists in photography you will find it here and the staff is super friendly and know their stuff. Look no further!!! Go, Go Now!!!!!

Chaos! Madness! All the stuff you want to buy! Good luck finding it or asking questions, though. There's a crowd.

If like myself you happen to forget any of your photography equipment when visiting N.Y. then head straight here! Staff were there to assist within seconds of finding what I was looking for without hassling me at all! Speedy service and this place has everything any photographer would or could require!

I tried to buy two items at the B and H store. The weather was terrible. I had to buy one item from the shelf and the other from a sales rep. I wanted the items shipped, but at the check out counter, the cashier was taking over 20 minutes to handle my transaction. I finally told that I was leaving and would buy the items online. The store needs to have a better coordinated check out procedure. Also the store needs to have more sales.

This place has everything in stock. Plenty of help spread around the store. Staff wear hi visable vests.. fun time.

B&H is my idea of the absolutely perfect way to run a business. They have the best equipment, the best staff, the best prices and I trust them implicitly to give me good advice. I have bought a lot from them and will keep doing so. I've never seen a better run store.

Best place the workers treat you with respect and they find your product and they give you candy everywhere

You should take a look before buy technical equipment

Friendly and informed. No hard selling. Reasonable return policy - but be sensible and check your gear asap after buying and, if need be, return asap. Don't break the packaging...

HASSAN WAS AWESOME
(Hassan from the gimbal section)
So helpful, very respectful and willing. Will guide you the best way and is well experienced.

Great place for your photography needs. Bought a lot of stuff and not returned non of them yet. Also the staff is so helpful.

this is an awesome locally owned business with above and beyond customer service and their website is really user friendly

I have purchased a number of products through B&H over the years, mostly photographer gear, but not large ticket items. I recently purchased a 65 inch TV from B&H and was not happy with the so attempted to process a return. At which point I found out there was an exclusion for returning the size of TV and they would not accept the return. I spoke with both a sales agent and a customer service manager, and the manager was quite rude and saying that it was my responsibility to read the return policy before making the purchase. This is not something that I think a typical consumer would do.

I have an issue with the fact that they would not take the TV back, but really my bigger issue is that there was nothing stating on the purchase confirmation, nor did the agent who took my order for me, that my purchase was above their return limit. If I was told this up front, I could've made an informed decision, which would've been to not continue with the purchase.

Since there are many options for purchasing electronics, I plan on spending my future dollars someplace else.

It's super cool inside, the staff is also very helpful in locating what you're trying to find

We love visit and shopping here. They speak to mani languages and the options for electronic are big.

no other place to go! Number 1 for all computer and photo needs. Staff are knowledgeable and helpful.

The best of its kind. Online and in store. Customer service / returns also extremely smooth and easy to access.

Absolutely zero customer service worst company to do business with. They are rude arrogant and very unhelpful nobody should do business with this work in a zation their complete joke.

B&H is the best. I can't imagine why there are any other stores.

Loved the place.
An unbelievable store that offers the widest possible range and variety for every electronic product..

Everything you want is there. Everything. Always shocked. Love this place. Great service too

Excellent place, helping stuff, great customers service

Best service and support for decision. Even for beginners like me

Bad experience. I bought a laptop, but it was defective. So, I tried to return/refund and they said that they can t do it.

Good prices, usually cheaper than other big name stores, and shipping is only 1 day if you live in NYC and it's free. Can't complain about that! I definitely recommend.

Listen, if you cannot find what you want here you must be mad.
I came here for photography.
I simply could not comprehend the variety of gear.
I did not have enough time on my hands to do the store justice.
Will be coming back next June with a plan.

I've ordered a few things from here over the years (external hard drives mostly) and I've always had a good experience, whether I'm having it shipped to me or going into the store for pickup. Going into the store feels a little overwhelming, but the signs make it easy to navigate and the employees have the pickup process mastered. Will definitely keep buying from here!

To all Canadians, DO NOT buy smartphones from this store if you don't have any relatives in the US. I basically needed to repaire my LG G5 (still having the 1 year warranty). LG Canada couldn't do anything because it's a US phone, and LG US couldn't do anything because my adress is canadian.... B&H proposed to help with the transfer, but it would take months for me to get my phone back. I need my phone and i would need to buy a new phone while waiting! I literaly lost 800 CAD just because of LG's policy and because of B&H not pre-mentionning that this problem could happen.

Great shopping experience....Way better than the apple store when it comes to customer service and other electronic stores...

B&H Is the BEST! I love the store, the staff & the service.

Terrible customer experience. You grab something from a shelf and when you go to the register to pay they tell you that the item has already been sold and you can't buy it. What? It was on the shelf for anyone to grab. Nope, I'm sorry, we can't sell this to you. No further explanation. Conclusion: next time I'll spare the trip and buy it on Amazon. My last time at this store.

I received my Nexus phone a month after ordering and the very next day it stopped working. I was frowned at the slow delivery and then the worst phone. But to my pleasure, the team handled the matter very effectively. They exchanged the phone for a new one at the earliest possible.

There's a reason B&H survived Amazon and Best Buy. Freaking wonderland.

This has been the worst buying experience ever ..... my camera was very late getting to me... when I got it my battery charger didn t work ... I will never buy from here again and I wouldn t suggest it to anyone

Bought a Garmin GPS fitness tracker. Herschel on chat helped research some specifics. Bought a Garmin Fenix 5 sapphire- pleased with purchase, fast shipping best price

Wowow really impressed with literally everything great prices really good costumer service.

Great shop if you want buy mobile phone or camera or music instruments.

One of the most dishonest companies I've dealt with. Just use Amazon and save yourself the trouble. Otherwise, you might receive a faulty product from a company that fails to make good on their promise to sell products that actually work.

Got the answers to all my questions! They were knowledgeable and helped me find just what I wanted in my budget.

It might be nice to get a cheap product, but if some got wrong with that product don t expect any help from B&H. From their policy...

THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY B&H.

So basically they could find they have product that have issues and still just sell them to you. If even thing is good it s great, but this company take zero responsibility for the service and products they provide. Find somewhere else to shop.

Excellent customer service, and great products inventory

Awesome store , awesome service ,, love shopping camera equipment only from bandh ,,,,,,

Turned out to be one of the worst place. Customer service so bad that they disconnect the phone and also they say you don't need to come and buy from our place. There is no tax break also from this place. I don't see any reason stick with this rogue place.

This is a store that remembers old school service: ask a hundred questions, no problem; walk in knowing exactly what you need and you can be out the door in three minutes.

Excellent selection in both cameras and computers, staff that actually know their stock, and prices that match or beat anyone else in the city.

Potentially the most amazing audio video photo store in the world.
It is honestly hard to image a place that is closer to paradise than B&H for technically inclined people. This place will make your credit card glow and then some!

This is the example of brick and mortar store that will hopefully always beat the online world. Its chaos, its kosher.. its wow !

The best technology store. The best attendants, prices and options. I strongly recommend.

zero star if possible, It was a great place to buy your equipment before. But now their customer service treats you like S***. I purchased a brand new dell xps 15 inside the store and I opened it right after I purchased it inside the store. I found out that it is a return unit or a refurbish unit because it is covered by dust and fingerprint. So I ask their customer service to replace a new unit for me immediately. But guess what? The manager tell me it looks brand new to him and there is no return or refund for it.They try to push selling the unit that nobody wants to me. This is totally unacceptable attitude from such big company. I am done with B&H. They use to be very responsive and great service. But it is gone forever. I am going to tell you that you will get some used or returned unit randomly from them someday. You have to decide if you want to buy their product or not. I am not going to buy their product anymore.

Fantastic store, so big, modern and have everything in it. Service is excellent as well.

The best customer service ever. Will always be my first stop for A/V and tech

I has been shopping at B&H for years and I will keep doing it, customer service is top of the line.

I have always pleased with the photography equipment I order from B & H. I find their prices better than most places as well. If you re looking for gear, they have new and used. I highly recommend this company!

Unusual sales staff with incredibly deep product knowledge .. able to steer me to right product (and away from inappropriate ones)

Scam site. Took 3 months to get a "2 week" pre-order products when they where available on other sites for months. They get you at full price then make you wait months until they get the product heavily discounted. Cutting edge electronics depreciate fast. So they delay your delivery by months and still charge you day one prices.

Good website and great stuff but my experience with them was far from good . Do not get excited for your product until it's at your door because I did and they messed up my order only to tell me there's no more and all they can do is offer me a refund after making me wait 4 days and miss important dates I needed the product for .

Do not buy from this company!!! They have no support what-so-ever. We are a business that sells and repairs computers. Some of our clients own businesses of their own. A Lenovo we bought from B&H went bad within 3 months of being bought. We checked our invoice from B&H and noticed they neglected to put the return policy/warranty/contact information on the details.

We had to spend over an hour tracking down who to contact to get this solved due to holds and transfers. After 2 calls in a row trying to find out what is going on with a product we had sold to a business that we RMA'd we were told it was lost being transfered to their "repair shop/manufacturer" and they'd get back to us. After 1 week we took the liberty of spending our working hours to call them back. Still no idea where the Lenovo was at.

I originally got a guy named Israel and he handed me off to a guy named Ian. Ian told me to hold and came back after 8 minutes saying he couldn't even find our product and they'd call us back. After waiting till the next day I called back and got Myer. I was put on hold for 28 minutes by Myer who again said he couldn't find our product,transfered the call again. 13 minutes later Jake got back to me and eventually found the product. After talking with Jake we were told we'd get our product back after 4-6 weeks. This wasn't on the RMA we recieved, it wasn't on their website and it wasn't discussed when we E-mailed them to get the RMA. When we called it was discussed that we'd get the Lenovo back "soon."

We told them we could have the job done in 2 days if they just sent us the part (HDD). They insisted we trust them and send it back. This is one of the worst run arounds I've ever experienced. After waiting 1 month I asked for a supervisor. I was told I'd get a call back, 4 days later I've still not recieved a call/voicemail from a supervisor and called them back. I came to realize that the "supervisor" was talking to me previously and handed me off to a service desk person. I was talking with Myer and explained that I asked for the supervisor previously. Myer told me the supervisor was Israel who was the original guy I talked to. I'd suggest that anyone who deals with this company be warned, They will take their time even when you don't have the time to waste. We ended up taking a loss on this and giving our clients one of our laptops in exchange because they needed something to work on and B&H wasn't getting the job done. Over all we could have had this laptop fixed, all of the data back on it and back to our customer in 2 days maximum. I expect a company of this size to work as hard as we do if not harder.

Super helpful staff, great prices, great deals. I try to always order my equipment through B&H

My 1st time going to shop at B&H and it was such a great seamless experience. I was greeted right away and assisted. I am just in awe of their system, it is amazing and many retail stores would benefit from their organization. Every staff member I interacted with was cordial and smiling. I wish I had more reasons to go back.

Hands down, you will never find a better electronics company to deal with.
Great prices, non commission sales staff who care about providing you consistently with phenomenal customer service.

True professionals.

If you have ever touched a camera in your life, you must visit B&H flagship store. They have three floors of electronic goodness plus the customer service is amazing. I come back just because of the assistance and photo tips I receive there.

Employees hold a superior knowledge for their subject! They are ready to help and guide, answer ANY questions! Amazing checkout system - for efficiency you must visit this store!!

If you want to buy cameras - best place to go.

Customer Service is amazing!!

No need to buy anything, check this place out!

The ABSOLUTE BEST!

I buy everything possible from them. Whether it's photography, electronics or anything they carry.

The customer service is outstanding! Their prices are always fair and you can get some great deals when they offer specials.

I bought a camera once from a competitor years ago and regretted it. Never again. I highly recommend B&H to everyone I know.

Hey, if you're looking for it, because you can't find it almost any place else, you can almost always find it at B&H.
Okay now, I am not saying they have everything there that has been made.

Nice and quick, much more high end electronics than Best Buy. They also have staff that actually seems to have a clue and can help with more advanced questions or topics. Not to mention, they have a pretty cool little conveyor built system to go pickup your merchandise. I was able to pick up a new Apple Macbook Pro here quicker than Apple could ship or get it ready for me at the Apple Store.

My boyfriend's favorite place! The most organized store in the world! They have such a clever system for easy and convient checkout. The staff is always very knowledgeable and helpful! Definitely worth checking out. Never walk out empty handed!

Everyone was kind and helpful. The store itself is a maze so don't be afraid to ask one of the many employees walking around

This place is one of a kind, when you come here you'll be able to see some of the newest and greatest electronics available. Personally I find the prices here to be some of the lowest around and the service here is high quality. These people know there stuff and if they don't they'll tell you that they don't know and directly you in the way to find out what you want to know. Never leaving you lost for information. in addition to this it's the so busy here and amazing on how much products the store has. Plus the conveyor belt system they have to ship products around the building is mind-boggling

Best online electronics store in the world. I buy with them even if they don't have the lowest price, just because it's so hassle free.

I get what I want at online prices, and the staff is actually knowledgeable of the products. Great brick and mortar store, probably one of the last that exsist that's worth going to.

The best retail store I've ever shopped in- a smooth, well-oiled machine.

This place is very cool, especially for those who like electronic stores. They have lots of stations setup for testing out simulators, drones, cameras and everything in between. There is a lot of variety in the products they sell, but didn't have the exact computer I was looking for.