lin liu

Review of B&H Photo Video

zero star if possible, It was a great place to buy...

zero star if possible, It was a great place to buy your equipment before. But now their customer service treats you like S***. I purchased a brand new dell xps 15 inside the store and I opened it right after I purchased it inside the store. I found out that it is a return unit or a refurbish unit because it is covered by dust and fingerprint. So I ask their customer service to replace a new unit for me immediately. But guess what? The manager tell me it looks brand new to him and there is no return or refund for it.They try to push selling the unit that nobody wants to me. This is totally unacceptable attitude from such big company. I am done with B&H. They use to be very responsive and great service. But it is gone forever. I am going to tell you that you will get some used or returned unit randomly from them someday. You have to decide if you want to buy their product or not. I am not going to buy their product anymore.