B&H Photo Video Review

I purchased a phone from B&H, but they appear to have the phone registered to their company. This means I can't register the phone to myself and when I contact the manufacturer, it appears stolen to them. I've contacted B&H several times and explained the exact information I need in order to begin a warranty claim for my phone, but apparently someone stole bunch of phones, hacked into their website, then sold them because B&H has no information regarding the manufacturer. This has been an enormous frustration.

Great selection of headphones, and 3D printers. A very helpful staff will set you up right.

Very good place for buy PC, cameras etc. They have a lot of in stock and store. I came to the store and I found tons product for test and after make good decisions about my next camera.

Worst service I've ever received from any establishment in the US. It's been three weeks since I ordered a BlackMagic Camera, and the payment hasn't been processed. Even issued a bank clarification from my bank, still no answers on their behalf.

They say they're fixing it and that they'll get in touch with me but never do. As a foreigner is really frustrating that they play with peoples money in such a negligent way.

I was really let down by B&H.

I bought the camera for a good deal a couple days before Black Friday and discovered on Black Friday they had an even better deal! I emailed them and they got right back and refunded me the difference... Great customer service!

excellent service any time I've been in the store..

Fantastic but people do steal other people's possessions

Absolute amazing place to buy eletronics, also always as for a discount.

Willy-Wonka-style paradise for the geeks, tech-savvy and photo-video professionals. A lot of very attractive discounts in store, be prepare to spend a couple of hours checking the latest trends.

Called from Canada and ordered the nvidia shield pro. The sales rep was very helpful and very polite. Excellent customer service. Shipment was fast and as expected. It arrived in a very good condition with no damages or anything worrying. I would order again. Highly recommended.

Knowledgeable , professional, quality store. My first stop, always. BUT, not always the price one might pay by going to the manufacturer's site.

Customer service bundled with tech bundled with hands on bundled with experience bundled with....Hello just make sure you've got time on your hands because the staff is friendly and knowledgeable. Definitely beats talking to a robot.
These are real people who just generally want to help. They just happen to be employees.
So that's how you'll feel like it wasn't just BUSINESS but it got PERSONAL and you actually just left knowing what you needed to know and hopefully purchasing it from "B & H"
Instagram: TheReal_BrandonWilson

Fast service....bought my items and left without any problems...helpful and friendly staff

Super crowded but always worth a visit. We bought the same fuji insta for $20 less than amazon and got free film.

It's b&h what more is there to say. Brick and mortar with Amazon pricing. Where else can you walk in a store with hundreds of people ten minutes before they close and make a purchase before they lock the doors. They move lines like they are heading sheep.

This place is one of a kind. I accidentally shipped from B&H to southern Africa in Namibia and all purchases were safely delivered.

Great and fast pick-up experience with courteous staff ready to help and make the process fast

Everything easily accessible under one roof state of the art customer service friendly staff has a very cool online shop and pick up in store 1-2 knock out punch in and out in less than a minute... Thank You

To p/u a 4GB sd card I had to wait 10 min plus standing alone in line while the 2 people serving the counter demonstrated the same type on phone handle/tripod to each customer. After about 5 min I was told "sorry, we are the only 2 people servicing this counter" I was about to walk out but remained handcuffed to my 1st spot in line because I needed the chip. Others behind me split. NEVER BEEN IN YOUR STORE FOR THAT LONG NO MATTER WHAT THE PURCHASE!

Very helpful. Quick and easy with affordable options.

A mecca for photographers. Don't miss it if you are in NYC.

This place is the greatest place on earth. Lol. My experience was amazing. Im happy with the service i received.

Astounding selection of photographic and electronic products and accessories.

I loved it and the staff are really friendly and helpful. I Salut Shaun in the smartphone section...great help and patient he was.

They have everything! Extremely comprehensive. 3D printers, even.

Great stat. Very helpful.

Prices are pretty good. Discounts on many things. Close to Amazon prices.

With all the great reviews, I need to get to know B& H better..I need to order a wireless 2.7 Speaker bluetooth. Can you post them?

We found everything that we needed!! Awesome customer service, recommended!

Was a BH Photo customer for years, but recently this company has become both misleading customers and irresponsible. I ordered a brand new monitor (with duties paid) from their website and once it arrives I notice that it's an open box and after opening see that it's used. They label the RMA as "Looks Used" when I forward them the pictures, when clearly it *is* used. They send another monitor and it too is used. This one didn't have a single piece of tape holding it closed. What's more, the duties I paid up front, they forgot to attach, so I had to pay duties a second time. Upon calling customer service, they advised me that even though it was their fault, I had to file for border service paperwork (which takes hours to complete), they could in no way help me and it was my full responsibility to get my money back even though paperwork was their responsibility. They claimed they "could not guarantee that the duties will be paid during the RMA process". Then why did they not refund me my duties during the RMA process? Absolutely irresponsible.

TL;DR: BH photo tried to clear their inventory by selling old/used monitors as new monitors TWICE, forgot to file the duties paperwork, forced me to pay for the duties and then would not facilitate the reimbursement nor take responsibility. I have filed a complaint with the Better Business Bureau and the US Department of commerce. I also just ordered the monitor from Amazon. Received my new monitor within 3 days. Looks like I'll be taking my business elsewhere.

Best electronic store in NYC. Maybe in the entire country. Top notch customer support. Great prices. Never refused to accept any returns. Never missed any deadlines on replacement or repair. Kudos to all employees and managment. You guys make gadget shopping exceptional.

Good attention! They didn't have something I was looking for but still told me where I could find it.

Great place for anything electronics. They do pricematch.

Very helpful and knowledgeable staff. You have plenty of items to choose from cameras to home alarms, etc...

Best store for photographer and video director. Great customer service, variety of selections and best price.

Thanks Anthony!



I thought we would share this information for future references. We also attached a photo of how it looks. When it all comes together, it creates The Yummy Box!

Not a legit company. Waited months for an online order and never got it, had to cancel. Still waiting on my refund... 320 dollars down the drain.

Amazing please come by and shop you won't regret it

Most amazing electronics store ever! The best place for camera gear.

so easy and great reviews on every product.
FAST delivery in NYC

They let you see, touch, and really get expert advice about their products before you buy.

Probably one of the best photography stores in the world. They have everything you need for your photography. The guys at the sales counter are friendly and extremely knowledgeable. They understand your requirements and help you find exactly what you are looking for and also suggest what could be a better value for money. Anyone visiting the area have to go there just to have a look. It will be time well spent.

When they have what you want, price, shipping speed and shipping choices are excellent. In NY, area you can arrange pick up. I like that I can look up old orders and duplicate. Did that today!

Busy, but plenty of checkouts to make it go fast. Great selection and prices.

No comments. "The best way" for photographers. I recommended.

Very fast service and friendly people. I would definitely recommend and come back again.

This place isn't called a Superstore for no reason. They sell top notch everything in here! If you're ever in New York City,please come to this Superb Store!

A huge store. You can find everything related to photography. Fast and accurate service. Very good prices.

If you like photography, video making, or camera aficionado, this your paradise!

Very knowledgable staff. I feel like they know more about products than the companies themselves. I went to the PhotoExpo and asked Nikon and Sony a few questions and felt like I didn't get an answer. Went over to B&H and all my questions were answered without being pushed into buying something. The only store where I will buy my camera equipment. Thank you!

Hands down the best camera shop on that I have ever been to. Staff are attentive and will ensure that you do not leave without what you came in looking for.

Only place I know where you can hold a phone in your hand and mash on a laptop keyboard before buying it.

Love going to this store! Everything I've ever needed, available for pickup within hours if not minutes. Prices have never been beat and employees are very friendly. Not to mention the store's history and international fame, I feel like the logistics operation inside is worth the trip alone!

This store is exceptional in product expertise! I was inquiriing in an online chat session about the compatibility of video equipment. I received excellent service and advice and the web site is extraordinary! Every nuance that I wanted was available with ease!!!!! So, so good!!!!!

B&H Photo Video-Electronic store is simply marvelous! The staff here was extremely helpful. Helped me to get a fabulous Sony CFD-S70 CD/Cassette player that also has AM/FM Radio, AND, plays MP3 CDS. Got it for such a bargain!!! The device itself is WONDERFUL! I can't wait to go back to this store. It was truly a sheer pleasure to shop here.

I've ordered from B & H online store only twice in the last four years and both times I've received an email saying the item I ordered was actually not in stock. I'm not sure why their inventory software doesn't work as well as every other store that sells online, but it needs improvement. So you think you're getting a good deal, really you're getting nothing. Then you have to call to cancel your order which is annoying since it isn't the consumer's fault the items are out of stock. The staff is always really nice.

This place is just awful. Terrible customer service and they completely shut down everything during every conceivable 'holiday'. Sent an item back and nearly three weeks later, still no refund because they shutdown for almost two weeks (this being right after being shutdown for a week shortly after placing my order, unable to start my RMA). Sent an email and 5 business days later, no response. Had to threaten legal action to receive a response about my RMA status.

The staff actually know about the products in the department where they work and they are happy to help answer questions. Plus, they seem to carry every category of electronics possible! What a treat when compared to the useless big box stores all across the country.

Can't believe how much updated this store got. Process was so fast I couldn't believe it. Great customer service and prices. Checkout line was seamless. Will be back.

"Greatest store on earth!" Love the in person shopping experience and my online shopping experiences have always been just as great & simple. A photographer's heaven and just about for every guy that love's all types of electronic toys! It is just an amazing store with great employees!

Great store-professional services and good prices. BUT every time I choose to use the "store pick-up" option and use PayPal as payment it reverts to my shipping address and gives me no option to pick-up. There is obviously a bug that keeps paypal orders from being picked up. It works fine if I use a credit card. That's why four stars instead of five.

Good prices, large inventory. Be sure to check on their website while you're there. Not all items are on the display but persist in the wherehouse below

I've recently ordered several home surveillance items from B&H, including an NVR and half a dozen cameras. Very pricey stuff. Shipping was always same day, and the few times I called with questions the staff was very polite and helpful. Five stars for a great company.

Really busy electronic store that sells tons of camera gear. The options are always many! Prices are good too. It's no wonder the store is always packed.

Great place for camera gear shopping, with very helpful staff able to give you the best tips and help you out during your choice, finding the best value for money.

I've shopped there many times in the past and all my experiences with them have been positive. There prices for the most part are better than Best Buy/Target and are competitive with Microcenter. I only wish they were open on Saturdays (I do understand that is Jewish owned and why it's closed that day to celebrate the sabbath).

At b&h they take care of their customers (they are very knowledgeable about electronis &very helpful in helping costomers.

If you are a photographer or content creator, This is the best store of the world bar none, amazing service, everything available, absolutely the best

Always a pleasure to stop in, less pleasurable on the waller when I leave, bit it's great to have free parking when I go in to pick things up. Huge selection and good prices, when 2 day amazon prime isn't fast enough, B&H is the way to go.

The staff there are very helpful and they have the knowledge to help you get what you want. I liked how the whole package system works there.

The absolute best camera, gadget and IT store in NY. Shalom

Fabulous, EVERY TIME!!! Low prices; helpful, knowledgeable, friendly service, and fast shipping options. I always go here first, often searching for things they don't even carry. :( And that's my only complaint. :)

If it's a consumer imaging product that you can't find here, then you probably aren't supposed to have it. Comprehensive selection and knowledgeable staff. B&H is a classic for a reason.

disappointed in the chat feature. I was transferred multiple times to different people every time i had a different question. the website tells me I qualify for free shipping yet checkout wasnt working and again transferred yet again to another rep who tells me i have to call in, if I wanted to call in i would have started with calling in. its why i used the chat feature. totally ignores me and takes forever to respond. i dont think i will be purchasing from here with the kind of "help" on a sale ive just gone through. very frustrating first experience

UPDATEL
responses was provided from owner however no intention of actually reaching out to me to speak with someone. If they cared you would see a extension or someone who actually works there respond in a way for me to contact them

This place is a circus (in a good way). So many things to look at!

I have been shopping with B&H for quite some time and found them to be reliable, priced well, and quick on service. excellent on-line experiences.

Purchased a guitar for my son that was a special order and they said it would take 7-14 business days. On the 14th business day I received an email from B&H that said out of stock . Totally unacceptable. Called and they said they d call back with info. There has been no call back to me. Now there s no way for this item to come in before Christmas. Terrible service all the way around and very disappointed.

If you've never shopped here you're missing out. Online experience is top notch but IN-STORE is even better. Overhead robots carry your stuff to the counter and there are always 3-5 people waiting to help you find what you need. The candy is free as well but - don't eat too much!

Very helpful, quick, knowledgeable and as this visit was for a defective phone charger, the replacement was immediate and appreciated.
Highly recommended but patience is required as they are a very busy store.

I love this place it has all the electronics you need for entertainment . You can also place an order online.

It's massive. Makes Fry's electronics on the west coast look like a tiny little shop

best camera store ever. today this was my first visit ever here and even before i walked into the store, i was like "yessss" "cool" because it felt like a home for my hobbies because they had pro video, consumer video from canon, nikon, olympus, sony, pentax, etc. they also had macbooks too. also they had free candy too. the workers are just so professional, one customer i saw was getting assistance with microphones and others were talking about the best of the best i hope to visit this place many more times.

This place is like a website in real life. Half robotic, everything just works. People know where all the stuff is also, somehow... They have literally everything