Melissa Quinn

Review of B&H Photo Video

I have purchased a number of products through B&H ...

I have purchased a number of products through B&H over the years, mostly photographer gear, but not large ticket items. I recently purchased a 65 inch TV from B&H and was not happy with the so attempted to process a return. At which point I found out there was an exclusion for returning the size of TV and they would not accept the return. I spoke with both a sales agent and a customer service manager, and the manager was quite rude and saying that it was my responsibility to read the return policy before making the purchase. This is not something that I think a typical consumer would do.

I have an issue with the fact that they would not take the TV back, but really my bigger issue is that there was nothing stating on the purchase confirmation, nor did the agent who took my order for me, that my purchase was above their return limit. If I was told this up front, I could've made an informed decision, which would've been to not continue with the purchase.

Since there are many options for purchasing electronics, I plan on spending my future dollars someplace else.