B&H Photo Video Review

Amazing tech store wirh almost all hitech eqipment.

The staff is very knowledgeable. You will often find they'll give you information about equipment you weren't aware of.

Ordered solar eclipse glasses on August 13th and paid a boatload for overnight air shipping. Got an email from B&H on Thursday that it was shipped. Tracking number from UPS on Sunday still has it at B & H in Brooklyn! It was never shipped... I'm out $$$$ and have 15 sad kids the news.

Amazing store. If you need a camera and accessories, this is the place.

Go and see it - even if you don't want to buy anything....

I never use B&H and for good reason. They never deliver on their deliver by dates. I ordered a medium format system which was supposed to be next day delivery. Instead they held the camera for 24 hours without notifying me and said it was because of its value. NEXT DAY SHIPPING MEANS I NEED IT THE NEXT DAY WHEN I PURCHASED IT. Also their customer service is horrifyingly bad. I was routed 7 times (not an exaggeration I have witnesses) to get a tracking number to which the rep wanted to do anything but hear my voice. Extremly rude for a very simple question. Only to find my order hadn't even been shipped. For the amount of money I spent on this rig, I was disgusted with the way I was treated. Next time I'll buy direct and skip the degrading experience.

Great Prices, Customer Service and user friendly website!

If you love anything that takes/manipulates/stores/displays photos/audio/videos, this is the place for you.

The best store ever!! Love it love it and LOVE IT!!!!!

B&H is an absolutely legendary business. Top of the line for photography and great all around for electronics. An institution.

Best prices anywhere. Quick service too. Never had a problem.

Love B&H forever and always. They always have great customer service!

This is a must visit for all photo amateurs and addicted. A huge space with everything connected and committed to photography, included a great film choice for analog nostalgic and used cameras for every taste and wallet.

I've had several good experience with B&H but today as I was about to check out, they changed the price of an item (+$20) with no notification. If I had not refreshed the page to double check I would not have noticed the change. I then contacted customer service and they would not honor the previous price.

Years of buying online was always fast cheap and efficient! When I finally made it over to the east coast, I was blown away by how huge it is.

B&H is second to none. If they don't sell a piece of camera or electronic equipment then it probably isn't made. I really like that they stock everything in terms of random photographic equipment and that I can try it out before buying. This is a must-go place for anyone looking for camera gear.

This is a great place to buy electronics , the service is amazing , helped in all what I wanted and let me try whatever I wanted.

Very efficiently run operation with a huge inventory. Good customer service as well.

Good place to get common computer paripherals and other things from consumer electronics to professional a/v equipments.

B&H staff is always super friendly and knowledgeable in every department. They have everything from devices to accessories! The store is always super clean and even thought there is always a lot of customers you never come out of there unsatisfied. The best in the biz, whether in the store, online or on the phone. The staff is great they are knowledgeable and responsible for own work. A great place with tons of helpful people . Excellent place. I was so surprise with the customer service here.Great from every where.

Most knowledgeable people ever about photography and videography. They really know what they're selling.

Honestly, the place to buy camera and video equipment. The prices often beat Amazon, and the staff is highly knowledgeable. Everyone is friendly there.

They got a cool, overhead conveyor belt thingy moving the items around so you don't even have to carry them with you. It's waiting for you at checkout.

Their computer department has some great items, but the selection is not as great as other shops such as Micro Center.

Best electronics store I have ever been to. After the disappointment that was Best Buy this was on a whole different level. The staff is pretty nice and helpful, and there is a great variety of products.

I bought a used 50 mm lens from B and H this past week.

First off, the website is super user friendly. I was able to make an account and checkout easily with no problems.

I bought a used lens that was rated 8+. I was expecting more wear and tear on it- but it looks practically new!

The photo attached is one of the first pictures I took with the new-to-me lens.

It was delivered right on time via UPS and came in a box with bubble wrap.

I got a survey after the purchase just to make sure everything went well and I couldn't be happier.

Fast checkout and easy ordering process. Highly recommend to use store pick up to save time and get free parking

Awesome selection of electronics and professional video equipment...and you can play with them go your heart's content!

Love love love this store! It's the only store I can get a particular item I need due to some DVDs that are region 2. Pyle portable DVD players are ok-made but not too cheap that you know you are not getting a good deal. I've had a few over the years and my first one was very finicky. Almost as if it had a mind of its own. Insists disc 1 is no disk... Clean it, still no disc. Throw in another disc. Reads it fine. Throw in disc 1 it loads right up.

What a completely UNPROFESSIONAL outfit!!!!! I have been in the computer business for twenty one years and have never run across a retailer that has absolutely NO APPRECIATION for their customers!! I've purchased 6 Apple laptops from them this year alone (over $20K) Today I was checking on pricing and availability and the rep had an attitude and was completely unprofessional! I would not recommend doing business with them AT ALL!!!

Good prices, probably because they're low quality products. Motherboard had issues, and they basically told me "you're out of luck." Honestly wouldn't recommend buying from them unless you can walk directly into their building.

Do NOT believe next day delivery and free next day shipping, neither will happen.

My package was shipped FedEx ground which stated by FedEx is actually "1 5 business days within the contiguous US" not next day delivery. My camera only needed to go to Maryland from Trenton New Jersey, so less than 200 miles. In my experience FedEx will only deliver ground packages on or after the 5th day.

Also the website states next day shipping which did not happen. I will not be spending my money at B&H again when there are so many other options that set and meet realistic delivery expectations. I am so completely disappointed. I ordered my package on December 6th and on Dec 14th I still don't have my camera. One day shipping plus one (next) day delivery does not equal eight days and counting! B&H do and be better.

B&H just hits the nail on the head for me each time I visit!

The product selection is second to none in the city and the knowledge of the staff who actually work in whatever field you re interested in is also great. When shopping at other stores, you may get an associate who only had a week of training but the staff at B&H have years of experience in their respective fields.

They always have what you need with prompt care and service.

Order online and pick up in store same day. They also have competitive prices.

I've done business with BH Photo Online a few times and have been happy. Once I did order a lens and it was never delivered or it was stolen from my door step (it was near the holiday season). It was a bummer that it was a used product and they didn't have any other used ones in stock. I had to fill out paperwork for their insurance company but it was rather smooth.

Every transaction since then has been great. I did want to order a portable dry box from them, but i must have missed the sale window and the price went back up... So I'll stick to my cabinet at home and my ghetto on the go dry box until I catch it on sale again.

Best store in Manhattan to buy any kind of electronics. From cameras to mobile phones. Highly recommend.

Overwhelming place in its magnitude, but the used department is fantastic, knowledgeable staff and just about everything you could want available.

Good attentive service. Tons of people to help and know the products

Great place to buy electronic equipment. Their photo department is second to none

BH selling fake Nikon batteries -I bought four Nikon 15b batteries purchased from BH separately - now BH said they will replace them - they also said do not ship bad ones back to them- potentially dangerous! Now, what if my camera got damaged because of this batteries? They think just to replace batteries will be fine - I for one thing will never buy anything from them again-- Cant be trusted - They sold me fake batteries for full price that have a potential to damage my cameras , they might do it again

They have a wide variety of electronic products. And there are many people designated to facilitate the attention and needs of the public. Although there were countless people buying, the payment of the items I purchased was made expeditiously.

Best place if you wanna come and u dont know exacly what to buy- they will always give u a good advice and prices are normal.

What can I say. They're the best in the biz. Don't go anywhere else for electronics.

I don t usually write reviews but this one stood out.
Customer support hung up on me after countless hours on hold, on day 2 of attempting to reach support I was told my order is coming in 3 months although site claims in stock. It s laughable. Some fishy business here. Along with a few colleagues we no longer shop here.

This place has everything that has to do with photography. Anything with a lens to printer's. Great customer service.

Very efficient staff but some are a little snobby about their knowledge.

Return policy is amazing(30 days), and huge selection. Much better than Best Buy/Staples

An amazing experience to walk in and see everything a camera hobbyist would like in one place. Great place for hands on comparison.

From my point of view, this is the best photo/audio/video store in the world.

Kid in a candy store. While most people buy their electronics online, I highly recommend visiting in person. It s quite an experience.

Top notch service, they always have what I need, and they are shipping the items not in Stock for free.

REVISED REVIEW:

After trying to get through to customer service with no avail (they gave me lip service.). I must say posting reviews got me some true customer service. After explaining my situation B&H allowed me to do then change of my new computer for a better one with more ram. Special thanks to Henry P! I will definitely continue to use (and count on) B&H for all my s/V needs!

Original post:
I have ben a long running B&H customer and would really like to continue to purchase products from them. Unfortunately, in light of recent events, they are making quite hard for me to purchase.

After purchasing my MacBook Air I realized that it did not have sufficient memory to run the programs that I purchased the computer for originally. This MacBook Air is described as being able to be "Configured" for 16gb of ram. Unfortunately there is no mention that this has to be done before purchase and that once purchased it cannot be upgraded with more Ram.

This pretty much renders this MacBook Air as useless for my needs, I tried repeatedly to deal with B&H customer service and they have done nothing except give vacant apologies and asked if there was anything else they can help me with. I will make it my mission to make sure people do NOT purchase from B&H due to their terrible customer service, horrible return policy, and lack of interest in any sort of customer retention.

I urge you to NEVER buy products from them as a working professional they did not accommodate my exchange request when a product that they sold was poorly described and did not fit my needs.

Bought a camera lens and other electronic devices a few times from here. Never had a complain. Good quality products, satisfied with the service, very rich inventory of everything you need. Never bought anything online from them so I can't say how is the service but visiting them in the store is definitely worth. Will visit them again for sure.

People who know what they are talking about. A retail experience that is unsurpassed... and I hate shopping. No pressure ... one criticism... too much choice... not really a criticism but give the place time. Not because of service which is nothing short of perfection ... but you can play with everything before you choose.

POOR international shipping service. they have mentioned DHL but. its not updated in website. i have ordered 4 days ago. but still not any updates in DHL. now almost 10 days still no shipping.

I ordered the D850 on October 3. I'd ordered from B&H before - I will NEVER order from them again. Not only are they only shipping AUGUST pre-orders (while most other dealers are shipping September & October orders), but when they said they refunded my $3,200 via PayPal, there is absolutely zero sign of that money. PayPal is involved in tracking it down - what a huge hassle. So not only am I now at the BACK of the line for the camera, I'm trying to find my money. Disgusted!!

They have it down to a science now. I can't get any easier.

they are unprofessional!!!
I calling them and around 1 hour Im on hold and I dont know how many times I must wait, they switching from one department to second :@

Not my store anymore, they take your money and never ship out the order, they just let it sit in the warehouse.

Staff helpful and provide excellent photography insite, plenty range to try before comitting to purchase. Not just a basic stockist.

Great service and prices. Such an organized and efficient buying process - quite impressive.

Family owned small business competing successfully with the large chains that come and go (Crazy Eddie, Circuit City...) Please support this well run company.

Be aware they are closed on the Sabbath (Saturday.)

it's vast and wonderful and more than just a store, like people would imagine, it's a mall, it's like Disneyland of electronics, Cameras, computers, printers, screens, phones, laptops, and more..... Very Helpful staff and almost certainly the best prices.

I get equipment and accessories from B&H already for more than 30 years and always happy with the help and service .

Great knowledgeable employees, a must go for electronics!

Same price as buying something online but I get it sooner and I'm helping a local business.

Audio, photography, and video store nonpareil, a NYC institution. Very knowledgeable staff, lightning fast service, excellent return policy.

Please note: the store is closed on Saturdays and Friday afternoons; ordering online is also suspended during these times.

The purchase flow in this place is uniquely interesting and a bit entertaining as well. It really enhances the overall shopping experience here. The vast selections and knowledgeable staff are welcoming and the opportunities to experience some gear hands on before purchase along with the workshops offered makes this place a technology toy store.

The store itself is honestly a bit overwhelming but everyone who works there is super helpful and knowledgeable about the products and what would be right for you based on what you want to do. They also don t try to get you to buy the most expensive product but simply help you. I went in there with a couple questions and left with the cheapest but best working mic for my usage for my DSLR. I ve always loved B&H photo and it was amazing to get to visit the store.

close to the worse customer service I ever had.
if you are going to order something that you do not need right away it an "ok company". as soon as you need to customer service you will regret ordering from this company, I can call my self being a regular to this company, but I have had 3 mayor let downs when I order with expedite shipping. Like others have mentioned before, some times the processing takes way longer that it should. I ordered a TV on the 20th expected to be delivered on the 23rd, I will hopefully get it on the 4th. on another occasion I called to ask a few question about an expiration date on a instant film, I was panning on spending thousands of dollars on this product and they were not able to assist me nor do the effort to do it.

I thought these shops were long gone. A great selection of electronics, especially for the camera enthusiast or seasoned pro. Sadly, I think most of these type of shops are going to disappear from the high street in favour of online e-stores. Great experience, long queue that was flying due to the many tills that actually were occupied!

My 29th annual trip to b&h I live in South Carolina. Although I shop online I only get to the store wants a year right after my birthday. I posted the shot of my trip on Facebook!

Great range of products, but they want too much information.

Best store for photo and video equipment. They have so much in store and online. They are super helpful and you can try gear before buying.

All your electronics needs in one place with super friendly personnel. It's a candy store for tech-savvy people.

Very knowledgeable and efficient service.Every employee seemed happy and anxious to share thier expertise. Very pleasant experience.

Great store. Good prices. Lots of professional help to advise what to buy best.

The sales people are very knowledgeable and they always have everything that you are looking for in stock. Basically B and H is my One Stop Shop for electronics... Hands down.

Large space, knowledgeable personnel, and good prices. They were the only place where I could find solar eclipse glasses 2 hours before the actual eclipse - when these sold out everywhere else.

SO FRUSTRATING. Good luck trying to figure out if the accessories you are buying will in fact work with your gear. The website is misleading, and the in-store staff are disinterested and unknowledgeable when you can actually get one of them to help you.

This is a "go to" place for anything that you need in the way of photography, drones, electronics, etc. First and foremost, you can actually make a phone call to these folks and get some great advice when you need it. Secondly, you can be assured of a fair price. If B&H declines to match a price there is a reason (beware of other vendors that have prices that are too good to be true). When you call in to B&H for "Customer Service" you don't get transferred to some offshore call center. You speak to a real human being that can answer questions. Try that with many of the other "online" vendors. Returns are easy and dependable. It's like walking into a retail store where every associate is a knowledgeable enthusiast for the product they are selling. Try it once and you won't shop anywhere else ever again. ;)