Kyle Bromley

Review of B&H Photo Video

I never use B&H and for good reason. They never de...

I never use B&H and for good reason. They never deliver on their deliver by dates. I ordered a medium format system which was supposed to be next day delivery. Instead they held the camera for 24 hours without notifying me and said it was because of its value. NEXT DAY SHIPPING MEANS I NEED IT THE NEXT DAY WHEN I PURCHASED IT. Also their customer service is horrifyingly bad. I was routed 7 times (not an exaggeration I have witnesses) to get a tracking number to which the rep wanted to do anything but hear my voice. Extremly rude for a very simple question. Only to find my order hadn't even been shipped. For the amount of money I spent on this rig, I was disgusted with the way I was treated. Next time I'll buy direct and skip the degrading experience.