I am so pleased with the experience my brother-in-law and I had when we both decided to each buy a new vehicle from Auto Quest! This dealership is top notch!! I have been working in the automotive sales industry for 10+ years, and this place does it right! We were initially greeted by the Owner, Craig, who from the very beginning made us feel welcomed, relaxed, and guaranteed a no-pressure purchasing process, which was the truth. We both knew what car we each wanted and completed our deals with feeling great about our trade-ins along with the end pricing on our new car purchases. Both Brandon and Branko (the sales/finance guys) were not like salesmen, but instead like buddies who were going to get you the best deal they could. Again, we are very happy with how everything went and we will definitely be referring our family/friends to this Auto Quest dealership. My brother-in-law currently has his vehicle being repaired, and the owner/Craig is making sure their trusted mechanic shop/Arrows gets the truck repaired, and is going to cover the repair costs entirely for my brother-in-law. This is a true testament to what kind of dealership they are- a place of business with the utmost integrity! Thank you, Auto Quest!! I'll be looking to by an AWD Tesla in the near future from you all! ;-) That's a promise!
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Bottom Line Up Front: Come here if you want a 5-star car buying experience for a luxury used vehicle. Note that their list price is generally not up for negotiation, however I found their prices to be extremely reasonable, if not some of the most competitive in the area. Robert and his team really set the standard for a confidence-inspiring experience.
This was my best experience with any dealership to date. Originally I had fully intended to buy a vehicle elsewhere, and this was simply a "pit stop" on my way because they happened to have a similar vehicle at a similar price. What an unexpected bonus this was! I knew within 5 minutes that I need not go further. While my assumption is that the fundamentals of procurement for their business are no different from any other dealer (i.e. used car dealers buy their stuff from auctions, thus they are getting the same vehicles as everyone else), what I feel sets them apart is the service, and in this industry that means everything. Upon initial inspection there were a few small issues with the vehicle we were looking at that were probably overlooked, but without flinching all issues were addressed immediately and without question (cosmetic, not mechanical). This leads me to believe that any issues I may have in the future will be handled with the utmost professionalism, and made me feel safe and confident about making my purchase here. This is an intangible but important value you must add in your calculation.
I really feel like their business model is one of the best you will find in this business - they are not simply trying to sell you a vehicle, but are depending on your return visit for future purchases. This long-term mindset works very well not only for them, but also for you as the consumer, as you can tell they value their reputation and will do everything reasonable to keep you as a happy customer.
I was also surprised to find they were able to finance me at a lower rate than my bank, so I was able to save .5% on my interest rate. The financing wasn't pushy, and was laid out in easy to understand terms.
I opted to purchase an extended warranty as I was purchasing a vehicle that has a reputation for high maintenance costs. Please keep this in mind as you shop! Dealerships are reselling used vehicles, and though they have certain criteria for selecting what they consider the best models to suit their clients needs, ultimately they have no foolproof way of knowing how the vehicle was maintained by the previous owner. With that said, many buyers have unrealistic expectations that a dealership should be willing to stand behind their product to any extent, and while there is some truth to this, it only goes so far. You are ultimately purchasing a vehicle "as-is", and dealerships would soon go out of business if they had to eat the cost for every unforeseen maintenance issues every time they sold a vehicle. My intuition says they would still go through great lengths to make the buyer happy, but really the best thing to do is simply factor the extended warranty cost as part of your bottom line if you can afford it. However, be careful - beyond the basic exclusionary policy, additional options can add up very quickly, and many are probably unnecessary to most buyers. YMMV, but you must decide the risk vs value ratio for yourself.
In all, as long as you understand the basics of how this process works and are realistic about your expectations, I think you would be hard pressed to find a better place to purchase a luxury used vehicle. You will appreciate their transparency. Good luck!
Just bought my 2015 Dodge Challenger SRT8 from here. Great place to buy a car. Huge indoor showroom, staff is friendly, and a lot of high-end luxury cars.
Auto Quest is awesome! Instead of the stressful day I was imagining, I drove off in my new sports car within 2 hours of getting there. Dominic and Zac helped me get the deal that I really wanted and were so pleasant to work with. Car dealerships have bad reputations because of all the lies you hear from the sales people and thats why I am so happy with my experience. I would recommend Auto Quest to anyone:)
My latest purchase, a Lexus Hybrid SUV, was my second one with Auto Quest and the experience was excellent. I worked with Robert, who I worked with on my first purchase 9 years ago, and he went out of his way to please me and make the experience great. They gave me exactly what I wanted for my trade in without any negotiation. Due to the new vehicle being delayed and having to turn my trade in over to them, they gave me a fantastic loaner car for 5 days that was over the top. The new vehicle had tires that were marginal so they threw in four new tires to make everything perfect. I can't hesitate to recommend them and would definitely buy from them again.
Thanks to you and your staff for making our previously and gently owned Lexis feel and look brand new!! I just love this car...I love the look of it, the feel in how it drives and performs and the sounds! Louis, you went far beyond my expectations to help make this car all that it was represented to be, and more. Thanks you for the new car mats as well!
Customer Service in their priority and Louis proved it giving me a great price while providing excellent follow up afterwards because their business model is repeat customers and word of mouth they proved that to me! This was a different car buying experience for me; I visited Auto Quest because they had a great price on a SUV that I found on the internet. The sale experience went great; I could have been talked into buying a more expensive model but looking at my situation with one toddler and a second on the way he kept me in my price range. Louis promised that he would take care of any issues we found when their own independent mechanic inspected it. Because I had been burned before I had it looked at before finding no major issues beside fluid changes. So this is where Louis proved it, in their mechanics inspection they found an easy to miss gasket leak near the water pump and timing belt that MY mechanic missed. Not only did they fix it but they also replaced the water pump as a precaution as the car has 90K miles. This is a 700-900 repair that they are paying for, wow. They are also going to help fix a few cosmetic issues; all I have to do is buy the parts. Bottom line, you are going to get taken care of and Louis is as good as his word. I recommend them.
Worked directly with Logan, he was straight forward, nice, helpful, offered competitive pricing. Got us in and out in record time. Car was as advertised. Would definitely recommend to others.
Love this place and people! The best place to get a luxury car hands down. My only complaint is I thought I was the only one to get such great service until I hung out there for 20 minutes.
This is our third purchase from Auto Quest in Seattle, in the last 6 months, each time working with Zac and Dominic. Not only is their inventory of vehicles outstanding, they provide you no pressure and lots of opportunity to tryout the vehicles in which you are interested. With two of the purchases we traded in vehicles, and were provided the trade in value we were seeking. In each of our purchases we had a few items we wanted to be addressed with the vehicle we purchased, our requests were taken care of within a couple days and exceeded our expectations (thanks Shane). They even detailed my old car that I am handing down to my son as his first vehicle. Perhaps a little known fact about Auto Quest is that they also can and will act as your personal Auto broker. They had a car on the lot that I liked, but hesitated on purchasing, of course another customer acted on it, leaving me wishing I had decided faster. Zac was able to locate the same car, but even lower mileage through his connections and had it shipped in to Seattle just for me to evaluate. I of course purchased it this time!. So, even if you don't see what you want, or are too slow to close a deal, they can likely locate the same or comparable vehicle and have it delivered just for you (true story). Buying from Auto Quest is A Fantastic experience due to the outstanding staff that includes Zac, Dominic, Shane, Craig, and of course Michelle.
Wow this place is a gold mine! Just bought a Porsche from them. Fantastic service, no pressure, super easy to deal with. Amazing car spotting in the warehouse. Highly recommend.
I purchased my Mercedes from Auto Quest, and the initial visit was pleasant and the sale went smoothly. Their finance guy took time with me in finding the best rate for me on the loan. Once we started working out the details, he sold me the after-market warranty that Auto Quest endorses. He referred to it as Peace of Mind and that it would be in my best interest, especially being that it's an expensive automobile. I decided that I did want the peace of mind with my new car, and purchased the two-year warranty for a little less than $5,000.
About two months ago, my Mercedes began making a very strange noise. I took it into Auto Quest's preferred auto shop to have it looked at, where they informed me that the drive chain is on its way out. The shop told me that they had a call out to the warranty company for approval to have it repaired. A week later, the warranty company rejected the claim, stating that it still works so it does not need repair. The owner of the auto shop was in disbelief that they would not cover the costs, and he went to bat for me by calling the warranty company and telling them that if this does not get repaired, it will very likely do much more damage to the car. They still rejected the claim, saying for me to call them once the drive chain doesn't move. I am floored that I am expected to drive a car that is unreliable and that will eventually leave me in a dangerous situation on the side of the road. I reached out to Auto Quest where Zeek took my call and assured me he would call the warranty company to call in a favor and have it fixed. It is now almost eight weeks later, and Auto Quest will not return my phone calls. My Mercedes now sounds like a freight truck and I am concerned to drive it any sort of long distance. I paid a lot of money for the "peace of mind," and so far it has been everything but peaceful. DO NOT PURCHASE THE WARRANTY. It's not worth it.
Found the perfect car to buy. Very helpful and friendly I was pre approved quickly but after buy a luxury car they should at least give you a full tank of gas!
Great service, dependable cars, second one I buy from Zac Ohlsen. He trusted me as I trusted him and gave me a great deal! I strongly recommend this dealership.
Great dealership when you are searching for a used luxury car. 100% worthy to visit. They make car buying easy. Good deals, very caring and helpful staff. Cars are excellent and parked indoor (vital for Seattle area; nobody wants to examine exterior of a wet car).
We worked with Zac. We checked two 4-year-old cars, they were in great condition and very clean. Test drive is super easy: they copy your licence and insurance, hand you a key and recommend a route to take - no requests to make a commitment, no pressure at all - Zac even moved a car seat for our child from our car into the car we wanted to try. Salesman wasn't in the car during test drive, and we could take our time, enjoy the ride, discuss the car - awesome experience. After test drive Zac was relaxed and friendly and wasn't hard selling the car we drove - we went home and took our time to make a decision.
Even though Zac offered us to take the car for inspection to auto service we like, we invited mechanic to come to Auto Quest and examine the car we chose. We weren't there when mechanic arrived, but he was taken care of and been working with car when we came.
The car we liked was without carpets and with quite sloppy touch-ups on bumpers. I don't know if it was work of a previous owner or a dealership.
We are lame in negotiation, so Zac was rock solid for us :) However, we are satisfied with the deal we've got and consider price fair for the car we own now.
I personally liked this dealership a lot for relaxed atmosphere, for caring about our time and comfort, and clean, shiny, and stylish showroom - that's how the luxury cars dealership should look like. Zac is great to work with.
I found what I was looking for online. I submitted an inquiry and received a prompt response from William. He was quick, thorough, and very friendly throughout the entire car buying experience. Best of all, both William and Logan worked hard to get me the best deal I could ask for.
I left with what I really wanted and am thrilled with my Lexus RX 350! I definitely would refer my friends and family to Auto Quest. Everyone there was kind and friendly. Thanks for a great car buying experience!! Jenny Mai (1/27/19)
I purchased my first all-electric car through AutoQuest and it was all around a great experience. They made it easy to trade-in my car and reach a monthly payment that I was happy with. They helped me secure financing through my existing bank, Making my life that much easier. My car is a super low mileage Fiat 500e lease return. Logan was very knowledgeable about the car and helped answer all of my questions. Scott was very helpful and patient with setting up financing, and going over warranty information. All around this was a very pleasant and painless car buying experience, and I m so excited to finally be driving a zero emissions vehicle!
I purchased a used Audi S5 from Zac and the folks at AutoQuest back in December of 2014. From start to finish, they were responsive and professional. This was easily the best experience I've had buying a car. There's no nonsense, and the in-business experience took very little time. After the purchase, the staff there continues to be very helpful.
Worst car dealer ever. I went there and they won't let me test drive the vehicle. How can they expect make a sale if they don't let their customers test drive a vehicle. Avoid at all costs
These guys are great. It was an awesome buying experience with absolutely no pressure, soooo different from the other dealerships I went to while searching out my new car. They also replaced my bumper that was damaged by the previous owner and did a fabulous job installing an aftermarket one. I highly recommend going to see these guys if you are in the market for a new car, luxury or otherwise. They have everything and are extremely reasonable!
Bought a used Q5 from them. The shopping experience was good. They let you on your own to go and look at the cars and also just give the keys if you want to test drive. It really helped me and my wife to spend some time with the car and make the decision without a sales man consistently coming in the way. Once we wanted to move ahead, the next steps were reasonably hassle free as well. Overall, liked the experience. We did find that the car we wanted had a windshield damage. They did offer to replace it for free in the coming week. I will update the review on their servicing side once we get the service done.
Quality vehicles and very knowledgeable staff. I did some research on their website and found exactly what I was looking for. An hour later I had a great offer for my trade i and was driving off in my new Audi. No hassles, great choices, great prices, great service and high levels of respect. I recommend AutoQuest and I will buy from them again. RHH
Kasey helped me from start to finish. I test drove about 3 different cars and none of the car salesman were pushy, or pressured me about buying. I was at ease the entire time, from looking all the way to purchasing. It s a wonderful dealership and you can feel that they care about your business long term. Will definitely be sending family and friends to this place. Kasey you are a ROCK STAR!!! Thanks for making me a Jag owner!
We have bought numerous cars from these guys.Craig and his staff are nothing short of phenomenal in their abilities to put you in the car you want. They are simply the best dealership we have ever had the privilege do work with. If you re getting a dream car...Craig and his team at Autoquest is the ONLY place to go to get it.
Recently, my family and I purchased our third vehicle from Auto Quest. Each experience has been better than the last. They were able to get the financing that no one else could get. All of their vehicles either have a warranty or you can get one. Every vehicle they have is always very clean and top of the line. Without going into a lot of detail, every concern my wife or I have had, they have handled with care and professionalism. Plain and simple, the best car buying experience ever. We will continue to trade in and trade up with Zac and all the people at Autoquest. And by the way, they are great with kids. Even picked up my wife from the airport and helped with the luggage and kids. Two of the vehicles I purchased with them were sight unseen. The last one, I called Zac in the morning, told him which car I wanted on the web page and that I needed it that afternoon. He called back an hour later and said we had a deal. It took us exactly 35 minutes, for my wife to transfer two small children and all contents of our previous car and for Zac and I to complete all of the paperwork. We literally drove away after only 40 minutes from our arrival. That is why I will continue purchasing our vehicles from them. Never thought I would trust a car sales man, but I do. Thank you guys. See you soon for our next one!!
I have personally owned 150+ cars and my recent s4 purchase from auto quest inc was hands down one of the best buying experiences I have had. They far exceeded any expectation I had and have managed to truly redefine a dealer purchase experience. 5 stars. I look forward to purchasing another vehicle from them in the future.
I really enjoyed meeting Keegan at Auto Quest during the purchase of my 2016 Chevy Colorado. His low key but candid and honest sales style struck a chord with me. I knew exactly what I was looking for going in. Nothing turns me off faster than a high pressure sales pitch and he made nothing of the sort. Keegan knows that the customer relationship is the most important thing in sales. He maintains eye contact when talking, an important item as well. Everyone I spoke with was kind, business like, pleasant and polite. I felt an air of honesty and they did what they said they would and could. I found Keegan to be a most reasonable salesman and one who would "go to bat," so to speak, for the buyer as long as one's offer is honestly made and backed up with data supporting their offer. Keegan is one of the best salesman I have ever met. I would return to both Auto Quest and Keegan. Thanks for the good work Auto Quest
My Husband searched around for Vehicle he has been eyeing for a minute, We found it at Auto Quest, upon entering the show room floor it was the most warm feeling, Kasey helped us, was very patient and was able to answer all questions we had. Such high energy and spirits here. We laughed and talked even met Craig the owner. Everyone very professional, felt like family. I will refer my friend and family here from here on. We purchased a Beautiful Black Audi A8L. From the Browns
Had a great experience purchasing my new car. I was referred to Auto Quest by a good friend and they did not disappoint. Keegan was my salesperson and I feel like I met a friend for life. He was super knowledgeable and honest and not an ounce of pressure. He truly seemed like he loved his job. Scott in financing was a wizard and made my first car purchase in 14 years a smooth seamless transaction. I will be recommending Auto Quest to anyone looking for a pre owned Luxury Vehicle. My next purchase will definitely be with Auto Quest.
This was a completely new experience for me, and a very good one. Everyone was incredibly nice and easy going. Some dealers are so low pressure that they act like they don't care you're about to spend a lot of money. But this was the right mix.
I also was not their typical customer buying a high end luxury car. I was buying a unique 18k dollar fj cruiser. I also had faor credit that i had worked on for years to get back to where i need to be and Madison in financing rolled up her sleeves and got it done.
Thank you so much to the entire AQ team and we will definitely be back.
I live in Portland and bought my Lexus from Auto Qwest (AQ) in Seattle. I was a little nervous buying a car from out of state, especially a car that was over three hours away. But when I called Martin of AQ he made it VERY easy. And I was a pain too, I must have called him 20 or more times before I took the train up north to look at and buy my Lexus. Not only was the car as described, but the process was so fast and easy, I was out the door within an hour!!!! To even make my trip sweeter Joey (the owner) paid my train ticket to come north while Martin picked me up at the train station. Talk about service. However, on my way home I noticed that I had a HID head light burned out and figured that I was out $100, but I was wrong. One call to Joey and he next day, saturday delivered a new HID light. These guys are great!!! I would recomend buying a car from the guys at AQ, and I would consider buying my next one there too!!!
Terrible customer service, no respect with your customers. staff unprepared, and disrespectful. this weekend (02/23/2019) I went to buy a nissan titan 2004 that was announced for 4900.00 (I'll put photos to prove what I'm talking about) I did the test drive, and I decided to buy the car. we did deal(shake hands) for 5200 with all the fees, licensing and car cleaning. WE SIGNED THE CONTRACT AND EVERYTHING WAS RUN WELL, AT THAT MOMENT I HAD ALREADY BOUGHT THE CAR! When unprepared and disrespectful sale guy, noticed that they had changed the mileage of this truck (108xxxmiles) by another one that was in stock(129xxx). Noticing the mistake they made, he said he would not sell me the car any more. (REMINING THAT I HAD FINISHED THE BUSINESS AND SIGNED ALL THE DOCUMENTS, EVEN I WAS WAITING FOR CLEANING THE CAR). That's when the shop owner told me to leave his property and RIPPED the contract we had signed! Simply as that, the dishonest owner, RIPPED the document in front of several clients who were there and told me to leave his property. In the end I missed a day at work, and I paid for the mistake of a dishonest store. I left without any apologies or something like this ! DO NOT BUY IN THIS STORE, BECAUSE THEY DO NOT RESPECT THE CUSTOMERS, EVEN IF THEY MAKE ERRORS. THEY WILL ALWAYS TRY TO SCREW YOU, NO MATTER WHY!
I brought my car in for a touch of paint. Only to find out later that they had replaced my license plate frames (both front and back) to their own "Auto Quest" brand. I did NOT purchase my car from them at all! How presumptuous they are to replace my license frames without my permission nor telling me beforehand!! I will never return to this place for any services in the future. What they had done to me is totally gross!!
Had a great experience. Keegan was my salesman, he helped me a lot with my purchase and he tried to do everything for me so I would like everything about my purchase. Great place and great people.
Worst experience! Car was dirty (inside and out) when I went to look at it. After negotiating and agreeing on a price, wasted the next couple hours on the extended warranty. I kept declining and they kept lowering the cost but wouldn t let me off without buying the warranty. After the half-off sale on the extended warranty, guilt trip, Lexus unreliable experiences I gave in since they said I could cancel within 30 days to get the full amount back. I canceled within a week, went in and signed the paper. However, it was never sent to the warranty company but held for a month. I found out because my temporary plates were close to expiring so I called them to see where the new plates were. First, they claimed they sent it. Following week, they told me to wait. I called back a couple days later to verify the address. Well, surprise, it was sent to some other address. They suggested I go to the DMV to pay for new ones. I asked why, since it was their doing. They said it would cost them. They finally agreed to reimburse me. I took the receipt in then asked about the status on the warranty cancellation. The finance lady claimed they ve been trying to reach me by email and phone (really?) because they needed the vehicle mileage for the cancellation paperwork. So, interest accrued on something they purposely held onto and tax paid ($150) for the warranty I never got back because they already paid it to the state. Left the lot after they agreed to repaint the front bumper since they couldn t touch up the paint. Interior was still extremely dirty. Spent a couple hours cleaning the interior when I got home. Realized there was about a four inch crack behind the rear view mirror. Called them and they agreed to replace the windshield for free. Also, they never wiped the navigation and phone history. To find out the car s from New Jersey (salt-driving capital). Took the car in the following week for the repaint and windshield. They called me a few days later asking that I split the cost ($500) of the replacement but I declined. To find out they had already replaced it. Horrible job on the replacement and the repaint. Wished I would ve declined both. Window trimming was uneven and glass shards all over the dashboard. Paint was over-sprayed in many places, leftover taping, loose and missing bolts/screws.
** UPDATE** Jay may have been nice, but two months almost to the day after purchasing my used car I ve been told by a service shop (because it already had issues) my car was damaged and missing parts !! So much for the inspection they put the car through, poor quality work installing the ELO and missing parts, such a HUGE let down. This is a true case of buyer beware and I ve been screwed!! DON T trust there shop service check list ! Take it to a service shop you trust. Or you will be stuck like me !! Hey Autoquest are you willing to make thing right ??
THANK YOU JAY!! Great service and awesome to deal with ! If you want the stress taken out of buying a used car, Auto-quest is the place.
Unorganized...their staff (Zach and Dominic) don't communicate well with each other and then blame customer. Their lack of communication resulted in my sister driving away with vehicle and then being told she needed to bring back because financing fell through. Then as I stepped in to resolve and ultimately finance the vehicle I was told my sister had lied in original application, which was not true.
As I attempted to discuss process and actual facts/frustration with buying process Dominic said "I'm not going to go over this with you, your sister lied on the application" and HUNG UP on me even though my sister was in lobby with check from my credit union for the vehicle.
If I could figure out how to get check back and return vehicle I would. There is a right way to handle situations with paying customers and hanging up on someone is NEVER acceptable (unless person is disrespectful, cursing, etc- which I wasn't).
I personally am in market to purchase vehicle and was excited to find them (like working with smaller businesses rather than big box dealership) but after being hung up on...I wish we didn't even purchase current vehicle from them!
Tons of glowing reviews...the filtered Yelp reviews probably show more accurate picture.
UPDATE: still waiting on updated license plate/tabs and registration for vehicle (expired in September). Drove car away in November (they continue to give us temp stickers for window). Today is January 6th, 2105. Will continue to keep you posted.
My experience with Auto Quest was smooth from start to finish. I worked with Kevin to get into a beautiful BMW and took it home within 2 hours. They had the vehicle ready out front for me to test drive, let me drive solo, and didn t tell me when to be back. In the finance department, Scott helped me out with a fair loan offer. Overall, the selection at Auto Quest is top shelf. The cars sell themselves. I didn t feel pushed into anything. All my questions were answered honestly. I recommend doing business with them!
Give my 2016 Mazda Miata club with only 5500miles for only $15000 trade in value is an insult. Be careful about this dealer ! They will tried a lot of ways to make you think it is a good deal, but actually it s not! Check for more dealers before you buy the car.
Recently purchased a beautiful low-mileage car from Auto Quest. Zac was great to work with. He is straightforward and honest. Found me just what I was looking for and at a very good price. About the easiest and best buying experience I have had. He even had it delivered to a downtown restaurant as part of a big birthday surprise- above and beyond the call of duty! I will buy my next car from Auto Quest.
I was blown away by the exceptional and professional customer service I received from Jay. He was very patient with me as I browsed the selection of vehicles and answered all of my questions very thoroughly. You have made a customer for life. Thank you so much for my awesome new car!
Auto Quest is fantastic. I just purchased my second Lexus from them, this time getting the RX450H and trading in my CT200h that I previously purchased through them. I never felt pressured, was provided the opportunity to drive the vehicle home and keep it overnight as I evaluated it for my purposes. I traded in my Tribeca which was in great condition but didn't have all of the features a Lexus offers... Zac provided exactly what I was seeking on the trade, and addressed the few concerns I had about my new vehicle. Our family is sold on Auto Quest, Zac, Dominic, Shane, Michelle, and Craig have been great partners in our vehicle purchases. Before you go to other local dealers, give Auto Quest a shot. If they don't have it they can get it quickly (Auto Broker).
My experience with Auto Quest was great! There was no hassle, no non-sense, and very fair! The price of the car was great, and the salesperson and finance person, Craig and Domic, were friendly, knowledgable and worked with me to get me a great deal!.
Excellent car buying experience and I would highly recommend.
I will definately come back and do business again!
This was our second vehicle purchase from Auto Quest. It won't be our last. Buying a car here is the most pleasant experience. The vehicle pricing is very fair upfront and Trade-In prices are on target. We were in and out of the dealership in under 2 hours. If you have always wanted a true "no haggle" transaction, please visit Auto Quest.
No hassle sale is what I an all about! I found a car i liked on line , inquired about it and someone contacted me right away. No hassle and no sales script ....... I am definitely a car buyer and will be back when its time to trade up again! I wont say that about very many dealerships . Good job guys !
The whole process of test driving and buying is smooth and efficient. These guys are welcoming and easy to work with. Ovi, who cleaned up my car, is very helpful and has great attention to details!
I bought a Nissan Pathfinder here 10 years ago that was a great car and I am recent returning customer after trading in the pathfinder for something nicer. Honest and truth worthy staff. Ryan was a lot of help for me with getting me all the details I wanted about the car. I would definitely recommend coming here and I will definitely look here next time I m in the market for a new car.
Yeah was gonna buy a car that they advertised at 2,000 dollars had messaged them about it and they said yes 2,000 dollars plus tax and licensing the next day they jacked the price up 1,500 dollars on me. Pretty sure thats false advertising gonna report them to the better business burial...what a shady outfit don't buy anything here stay clear....
I was initially scheduled by Logan the manager but worked with Ryan when I arrived. I was able to test drive a several different vehicles on my own and they let me take my time. They have a good selection of luxury used cars in their indoor warehouse. Everyone I talked to was very nice and it is true that they are a no pressure sales atmosphere. I enjoyed conversations with Ryan as he was very knowledgeable about cars and answered all my questions. I came there looking for a specific lexus and it was actually tough for me since there were so many choices. They are up front with what they can do as a small business and will work with you (without the pressure) to ear your business. In the end, I was able to get the vehicle that I wanted and felt good about my purchase. They even provided me with a fix-it form to work on some paint chips since this is a used car dealership. I didn't get a chance to test drive the car at higher speeds since the Blue Angels were in town but I noticed on the ride was noisy and steering wheel vibrated on the way home. I'll have to ask them about this. I like to support small businesses and this will be a place I recommend to friends and family. Will return again. Thanks Ryan and the Auto Quest team!
Craig Ludy the owner and his office Manager Joey are the best!!! This is the second car I have bought from them. They take customer service to beyond the next level! They make sure any need you have for the car you buy from them even years later is done at their facility so that you get the benefit of there prices and excellent service!
Zach and Craig are fantastic! Best car buying experience I've ever had. I have been shopping around, trying to decide on a vehicle for about a year. I came in to drive two cars specifically. Zach let me test drive on my own (most dealers don't), he answered all my many questions... patiently and he didn't hover or pressure. Both Zach and Craig spoke intelligently to me (some dealers treat women otherwise), spoke kindly to my two young daughters and made the whole process easy, hassle free, comfortable and fun! Not just a great buying experience, but I got a really great deal and a BEAUTIFUL Lexuz RX350. I have already recommended two potential buyers to AutoQuest and when we replace my husband's BMW, we will come here first. Thank you!!!
Friendly and honest people. Great pricing and quality. Followed up and honored every promise no matter how small the detail. Would definitely recommend.
This was the first time I have purchased a vehicle online. I spoke with Dominic who made this transaction smooth. Everything he promised he did. I bought this vehicle sight unseen. Dominic took the time to call me and go over every little speck of the car. When the vehicle arrived it arrived on time and just as nice as Dominic promised. Alisha, who processed all the out of state paperwork could not have been nicer or more efficient. Again....everything arrived exactly as she said and on time. This IS the only way I will purchase a car in the future. I have told my daughters,sister, and a dear friend of mine all of whom are planning on purchasing a vehicle in the near future about this company. Great company and great way to purchase a vehicle.
Very reasonable people. Everyone here was more than kind and helpful. They helped me finance a car that I really wanted and were more than willing to work with numbers to allow me to drive away in my new car.
top notch experience. they called me about 20 seconds after sending an info request. saw the car the next day, no pressure, cool atmosphere, friendly people, car was better than advertised at a fair price. Purchase took almost no time, paperwork was simple, and plates/title/registration refund arrived quickly . I would give them more stars if I could, happy customer
I bought a 2015 Lexus IS 350 back in December 2018. Auto Quest has been my family's go-to spot for years and my dad always refers anyone looking for a car to make sure to check out Auto Quest.
Craig Ludy and the staff are phenomenal. I can't stress enough on how great they are at making sure that they put you in a care that YOU want and makes sense for your budget.
Anyone in the greater Seattle area that's in the market for a new car, Auto Quest should be your first choice.
I don t think I ll ever enjoy buying a car due to the reputation of car salesmen and the amount of money involved. However, the recent purchase of our Lexus was about as pleasant as I suppose it could be for me. Zac was low pressure, knew the car (Lexus rx450h), and knew the paperwork process well. And he has a sense of humor that I could relate to.
As for any car purchase, do your homework. I checked prices around the area this car seemed within a good range. I called Arrows, the company that did the pre-sales prep work on the car, and they willingly provided their service records. I took the car on a long test drive to the Lexus dealer in Lynnwood and had them do a detailed inspection. In that trip, I also tested everything I could think of. From the records and tests, I came up with a list of service work and missing parts, and Autoquest agreed to take care of all of them for the price (I got service records for this work too). Perhaps I could have bargained harder to save a few bucks, but vehicle quality was my primary focus, and in the end, I feel good about what we got.
One interesting aspect of the purchase was that the car was missing a few things like a spare tire, the rear privacy cover, front floor mats, a cup holder divider, etc. Check carefully for missing pieces, because it didn t seem that Autoquest was going to do it for me (other than the spare that s required by law) until/unless I asked.
All in all, I will consider them if/when we purchase another used car. I chose 4 stars as "I liked it". I was tempted to select 5 stars, but 5 stars is "I loved it", which I don't think would ever happen when spending so much money (see 1st paragraph).
These guys are hands down the best dealership I have ever dealt with. Zac is a great guy and made it the best car buying experience I have had, pretty much the best experience I have had buying anything. I found them online and had to fly in to pick up the car but it was worth it. If I need another car in the future I will check them first.
This was a pain free test drive and purchase experience! They have a fair price with no haggle on the car, and offer a fair trade with no haggle. You know the numbers right up front.
On top of that, the sales staff were super friendly and low pressure. Best car buying experience I ve had!
I had the pleasure of purchasing a car from Ryan yesterday at auto quest. He s kind, patient and extremely knowledgeable. I test drove, not one- but five different cars and he encouraged me to take my time and really the right fit. We are so pleased with the Lexus we bought and will recommend auto quest to everyone we know for a quality, no pressure sales experience!!!
I was drawn to this dealership by the great reviews. After seeing their inventory I didn't think I would be able to buy a car since they mainly sell higher end cars. A few weeks later the vehicle I was looking for showed up in their inventory and then it was mine at a good price! Zac and Dominic made the process easy, and very quick. Unless my vehicle breaks down right away, I give them five stars. Great buying experience!
Thank you Auto Quest for helping get my New Car! Great customer service very professional and accommodating. The best part is they have AMAZING prices on pristine cars!!! :o) I looked for Several months then found Auto Quest and hooked me up. Thank you Dominic, Zak and Branko.
Autoquest is the one stop shop for used luxury car dealer. The staff were friendly and professional. We purchased 3 vehicles from them and have referred coworkers, family, and friends to them. No one has had a negative experience with Autoquest. Strongly recommend you go there before you buy your car elsewhere. You won't regret it.
Best car buying experience ever had! Easy, quick, honest, amazingly stress free. Love this place. Don't think the reviews aren't real. Trust me- I thought this place has to be too good to be true in their prices and reviews I read. I am a real person, not some employee, and Auto Quest is the real deal!!! Zac was amazing in every way!
I didn't buy a car. Our friends car broke down and we stopped to help them. They left to buy the part and we stayed in the cold waiting for them since both families didn't fit in one vehicle. Not sure if it's the manager or the owner. He was very kind and invited us to come in to his waiting area. Offered us water. I truly appreciate the hospitality they had with us. If I ever can afford a nice car like this ones they sell here I would like to come here. Thanks, Auto Quest.
Costumer service is really bad... I had worse experience there. They are not really dealer, they are brokers. After selling a car they will never help you if something happens. After a month I'm trying to get my license plate but already couple days they keep telling me that they will call me back after they find if license plate arrived and nobody calling back
Such an easy going experience, no pressure at all. They were fair with the value of our trade in and got my wife and I the best interest rate available. Brandon Beshara was our guy and I will definitely buy from him again whenever we are in the market. Highly recommended.
Not one to write reviews but I had quite the experience, went and saw their white 2017 Lexus is300 AWD, the car looked nice , no rust that I can see , so I did what every buyer who wants a last confirmation to buy does, I went and got a pre purchase inspection done at a Lexus dealership, small price to pay for what would have been a terrible buy, they end up telling me that the break calipers where painted over to hide corrosion , that the break system was quite corroded, and that the tires where nowhere near safe to drive on( nylon fibers showing in the picture s shown, the car had 4 bent rims, and runs on a lot of the under carriage . I should have taken it as a red flag when I asked for the inspection sheet from their third party inspected "arrows automotive". I have purchased a car that had been inspected by arrows previously and I know they give the report to the dealer so when they told me they didn t have it I should ve taken it as a sign to walk away.
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