Unorganized...their staff (Zach and Dominic) don't...

Unorganized...their staff (Zach and Dominic) don't communicate well with each other and then blame customer. Their lack of communication resulted in my sister driving away with vehicle and then being told she needed to bring back because financing fell through. Then as I stepped in to resolve and ultimately finance the vehicle I was told my sister had lied in original application, which was not true.

As I attempted to discuss process and actual facts/frustration with buying process Dominic said "I'm not going to go over this with you, your sister lied on the application" and HUNG UP on me even though my sister was in lobby with check from my credit union for the vehicle.

If I could figure out how to get check back and return vehicle I would. There is a right way to handle situations with paying customers and hanging up on someone is NEVER acceptable (unless person is disrespectful, cursing, etc- which I wasn't).

I personally am in market to purchase vehicle and was excited to find them (like working with smaller businesses rather than big box dealership) but after being hung up on...I wish we didn't even purchase current vehicle from them!

Tons of glowing reviews...the filtered Yelp reviews probably show more accurate picture.

UPDATE: still waiting on updated license plate/tabs and registration for vehicle (expired in September). Drove car away in November (they continue to give us temp stickers for window). Today is January 6th, 2105. Will continue to keep you posted.