I purchased my Mercedes from Auto Quest, and the i...

I purchased my Mercedes from Auto Quest, and the initial visit was pleasant and the sale went smoothly. Their finance guy took time with me in finding the best rate for me on the loan. Once we started working out the details, he sold me the after-market warranty that Auto Quest endorses. He referred to it as Peace of Mind and that it would be in my best interest, especially being that it's an expensive automobile. I decided that I did want the peace of mind with my new car, and purchased the two-year warranty for a little less than $5,000.

About two months ago, my Mercedes began making a very strange noise. I took it into Auto Quest's preferred auto shop to have it looked at, where they informed me that the drive chain is on its way out. The shop told me that they had a call out to the warranty company for approval to have it repaired. A week later, the warranty company rejected the claim, stating that it still works so it does not need repair. The owner of the auto shop was in disbelief that they would not cover the costs, and he went to bat for me by calling the warranty company and telling them that if this does not get repaired, it will very likely do much more damage to the car. They still rejected the claim, saying for me to call them once the drive chain doesn't move. I am floored that I am expected to drive a car that is unreliable and that will eventually leave me in a dangerous situation on the side of the road. I reached out to Auto Quest where Zeek took my call and assured me he would call the warranty company to call in a favor and have it fixed. It is now almost eight weeks later, and Auto Quest will not return my phone calls. My Mercedes now sounds like a freight truck and I am concerned to drive it any sort of long distance. I paid a lot of money for the "peace of mind," and so far it has been everything but peaceful. DO NOT PURCHASE THE WARRANTY. It's not worth it.