Bottom Line Up Front: Come here if you want a 5-st...

Bottom Line Up Front: Come here if you want a 5-star car buying experience for a luxury used vehicle. Note that their list price is generally not up for negotiation, however I found their prices to be extremely reasonable, if not some of the most competitive in the area. Robert and his team really set the standard for a confidence-inspiring experience.

This was my best experience with any dealership to date. Originally I had fully intended to buy a vehicle elsewhere, and this was simply a "pit stop" on my way because they happened to have a similar vehicle at a similar price. What an unexpected bonus this was! I knew within 5 minutes that I need not go further. While my assumption is that the fundamentals of procurement for their business are no different from any other dealer (i.e. used car dealers buy their stuff from auctions, thus they are getting the same vehicles as everyone else), what I feel sets them apart is the service, and in this industry that means everything. Upon initial inspection there were a few small issues with the vehicle we were looking at that were probably overlooked, but without flinching all issues were addressed immediately and without question (cosmetic, not mechanical). This leads me to believe that any issues I may have in the future will be handled with the utmost professionalism, and made me feel safe and confident about making my purchase here. This is an intangible but important value you must add in your calculation.

I really feel like their business model is one of the best you will find in this business - they are not simply trying to sell you a vehicle, but are depending on your return visit for future purchases. This long-term mindset works very well not only for them, but also for you as the consumer, as you can tell they value their reputation and will do everything reasonable to keep you as a happy customer.

I was also surprised to find they were able to finance me at a lower rate than my bank, so I was able to save .5% on my interest rate. The financing wasn't pushy, and was laid out in easy to understand terms.

I opted to purchase an extended warranty as I was purchasing a vehicle that has a reputation for high maintenance costs. Please keep this in mind as you shop! Dealerships are reselling used vehicles, and though they have certain criteria for selecting what they consider the best models to suit their clients needs, ultimately they have no foolproof way of knowing how the vehicle was maintained by the previous owner. With that said, many buyers have unrealistic expectations that a dealership should be willing to stand behind their product to any extent, and while there is some truth to this, it only goes so far. You are ultimately purchasing a vehicle "as-is", and dealerships would soon go out of business if they had to eat the cost for every unforeseen maintenance issues every time they sold a vehicle. My intuition says they would still go through great lengths to make the buyer happy, but really the best thing to do is simply factor the extended warranty cost as part of your bottom line if you can afford it. However, be careful - beyond the basic exclusionary policy, additional options can add up very quickly, and many are probably unnecessary to most buyers. YMMV, but you must decide the risk vs value ratio for yourself.

In all, as long as you understand the basics of how this process works and are realistic about your expectations, I think you would be hard pressed to find a better place to purchase a luxury used vehicle. You will appreciate their transparency. Good luck!