Auto Bavaria Midrand Reviews

Sat outside my office waiting for a scheduled pickup that never arrived. Called twice, was transferred to an extension that rang indefinitely and then dropped. Then after the phone was just never picked up. 25min after my scheduled pickup time I finally get a call from the driver saying he is at the dealership and needs directions which is at best 25 minutes away in traffic. Safe to say this dealership cares very little about customers if they are happy to leave their customers high and dry for close on an hour.

It's now my favorite go to BMW even for my car service,most bcz the do service on Saturdays.The staff there is super friendly and very helpful.The dealership is well positioned next to MOA were you can go in the mall while they work your car.Love it.

Worst service ever from a BMW dealerships.

I am now asking my myself if brand loyalty is what is keeping me with BMW since the experience is at this level ! ! !

I dropped off my car for a service on Friday, 21 December and was shuttled back home , phoned the dealer service agent at 14:00 to confirm the progress and pick up time and was told the shuttle driver will phone me when the car is ready, at 15:55 the drive phoned me to confirm the pickup point and address, 30 minutes later I phoned them to confirm where the drive is only to be told that he was not coming , phoned by the service agent to tell me that the car is ready and it is at wash bay and that they close at 17:00 really - This guy didn t even mention that the shuttle has not picked me up? , I had to take an Uber to go fetch my car.
Very few words from the Agent when I got there and no mentions of the nonsense that had happened, again ! picked up my car.....! now at the security gate am stopped and told that the Agent was to had issued me with a Security Pass receipt ! what the hell! Now they want me to go back and get the receipt!! ... long strong short I stopped at the gate for +- 12 minutes for them to go get confirmation from the Service Agent !!! I was not going to go back!

I won t even mention that my car was not washed properly either!!

BMA fans is the loyalty to brand that make us settle for this rubbish?

This is where I service my car - I have only received good service... adding on that this is well out of my way - and I still come here - which says allot ;)

I was helped by Kyle Dreyer
I have purchased many cars in the past but this is my first bmw dealer experience and i must say i was overwhelmed with pleasant professionalism.......thank you bmw midrand and especially thank you Kyle
Well done

The best dealership...great deals...awesome staff...best service. I keep coming back. Auto Bavaria you make buying a BMW so easy and seamless.

The new dealership building is amazing. Spacious, bright and well stocked with everything BMW. A lot of new and demo models to look at. Cars are displayed very well which shows of the BMW brand and range. Customer areas are welcoming with friendly and professional staff always willing to assist. Took my car in for a service and had a a very easy and pleasant experience. Highly recommended this dealership.

Amazing service! Thank you Ellias for constantly keeping me upto date, and for not stopping until the issue with my vehicle was sorted out! BMW Midrand, you are great, and will definitely be recommend! Ellias, your service is amazing, i thank you very much!

The tread on my tyre stripped off my X5 late on Friday afternoon in the middle of nowhere in the Free State. Chatted with BMW Midrand. Saturday morning, a whole new rim and tyre was brought to me and replaced. Neil was great. Sent me a courtesy message telling me when he would be there, did a sterling job. The whole experience was world class! You can be proud of your business and your team!

Worst BMW dealer I have been too. They don't give good service. Went there in an Ethios to buy and X5 and was given no service. Bought an X5 and 125i from Sandton_Auto BMW that has amazing service. Took the X5 too Midrand for a routine service and they want to keep the car overnight only letting you know last minute and making no plans to help you get transport. Have had this happen to 2 colleagues as well. Would never use this BMW, it's an embarrassment to the brand of BMW

Newly built state of the art facilities conveniently located opposite Waterfall Mall. With two beautiful vintage BMWs on display. Fantastic workshop and MINI showroom as well as a dedicated BMW ///M area.

Sales division is great but the service department is bad. Had to take my car back three times for the same problem.

Absolutely the best dealership around for sales, service and all round customer care

GREAT PLACE AND THE STAFF IS VERY HELPFUL AND UNDERSTANDING

Great service always willing to help better than all mercedezbens garages i have been tp

Had my car (2018 M3 LCI2) booked in on Wednesday for an oil leak. No feedback the entire day until I called to find out what's going on. I was told the car won't be ready. Requested a loan vehicle and was told they don't have any. Left stranded at the office at 4pm. Only got my car back on Friday. If this is the way you treat your ///M customers, I dread to think how you treat the rest. Not impressed.

I'm soo disappointed I was borrowed a car smelling cigarette with expired disc of more than 6 months after I returned that i was given first which had it's own problems I was then given a worst car I am not liking forward to collect my new car Monday worse I even regret buying the car after this kind of service

Terrible customer service. Worst BMW I've been to in the country.

Always great service. Looking at all the new cars, you always feel like a kid in a candy shop

Auto Bavaria is such a great dealership. The upgrades and new building is amazing. Great service and friendly staff

Average service. Not attentive enough. Could not find a vehicle i wanted to see. Really?

Customer services is improving since a follow up visit since 2010

TERRIBLE doesn't even begin to describe my experience with them. I serviced my car with them mid October and within few days it was blowing smoke. Took it to them to have this checked and fixed as my car didn't have that issue before I took it them.

They had my car for 3 days and only to be told that they didn't do anything wrong but Oil supply pipe is leaking and I need to pay R20k to have my car repaired. Surely if this problem existed at the time of service they would have picked it up considering it was Oil service. They refuse to acknowledge that this was due to poor workmanship. This time around I had even authorised them to repair windscreen chip which I was billed for when I got there. After I paid for diagnostic and chip repair I was handed car keys. When I got into my car the chip was not repaired. Had to wait again to have this attended to and yet I am expected to believe that they are not the cause of the problem for oil leakage. They are terrible even with customer care, during the 3 days no feedback or updates were provided unless I called in myself.

On both occasions even car wash was terrible. Was handed the keys and my seats were literally wet, tyres and mats dirty still. Now I am driving my car in fear wondering wjaw else they might have broken this time while diagnosing it. Wouldn't recommend Auto Bavaria to anyone who cares about that vehicle.

Service can improve, please learn from BMW Boksburg and I have never met any dealership that beats them.

I haven't heard the best service here and today was even worse. I brought in my for diagnosis and I was told I will get a call within an hour or two. I didn't get call so I decided to call around 1pm. I was told sorry we can't assist today as we are understaff you will have to fetch your car tomorrow or book another day in a week's time. The driver picks me up and I was made to wait for a while before I can be given my car.

Very friendly staff. Notified me of a recall campaign I didn't even know about when it went in for a service. My car was cleaned from top to bottom with detail I haven't seen in a long time. Salesman went the extra mile after the test drive to showcase other new vehicles to keep me up to date of the brand developments. Probably my favourite dealership to date.

Very lovely and spacious new offices and the staff is always friendly. Keep up the good customer etiquette

What another amazing BMW garage with the best service....friendly people treating you so well that u want to spend the whole day...Met Nomsa from service department for the first time she have an awesome attitude and willing to help with a smile...love the design of the building too....on point ...

The service was appalling at the service centre. Staff need to be trained in the art of customer service especially working for a premium brand. Also as a first time visitor a very bad first impression was created resulting in me going to another BMW dealership where the service was nothing but spectacular. Highly unimpressed!!!

Picked up my new car from BMW Midrand. Staff are friendly and professional. Very good service from Kobette and Bongani.

Awesome Brand however some of the Staff requires training - Respect for People

ridiculous service and extremely bad attitudes!!!! kept our car over 4days n still waiting!!!!

They don't have alot of stock in their used car section particularly 1 and 3 series. But nonetheless the staff is professional and well versed with the cars they sell. 3 stars because of deficit stock

There customer service team lacks any depth & knowledge of problems at hand, I have had a terrible experience on my two visits to this establishment. To compound matters, my brakes are squeaking again with less than 500 km travelled since the last service. Heed my advise and go elsewhere.

Clean and stunning dealer, all staff members kind and friendly. Very professional too

Thank you BMW Waterfal

Good dealership, good deals, aftersales service not a good experience.

Only really been to the Mini side of the dealership. Great service.

Very professional efficient and goes the extra mile