Sat outside my office waiting for a scheduled pick...

Sat outside my office waiting for a scheduled pickup that never arrived. Called twice, was transferred to an extension that rang indefinitely and then dropped. Then after the phone was just never picked up. 25min after my scheduled pickup time I finally get a call from the driver saying he is at the dealership and needs directions which is at best 25 minutes away in traffic. Safe to say this dealership cares very little about customers if they are happy to leave their customers high and dry for close on an hour.