I haven't heard the best service here and today wa...

I haven't heard the best service here and today was even worse. I brought in my for diagnosis and I was told I will get a call within an hour or two. I didn't get call so I decided to call around 1pm. I was told sorry we can't assist today as we are understaff you will have to fetch your car tomorrow or book another day in a week's time. The driver picks me up and I was made to wait for a while before I can be given my car.