Wesley Chapel Toyota Review

My wife and I have purchased Two Vehicles from Mark Howard at Wesley Chapel Toyota. Both Corolla's, fantastic cars. Excellent MPG, price, maneuverability and room for a family in a compact package.

Mark is a very low pressure salesperson who's approach denoted more of a consultative experience rather than being pushed one way or another. He was very transparent with the entire process and we left feeling like we hadn't been misdirected, lied to, or any of the common "car sale" practices. He was very honest and up front.

We purchased one vehicle and we enjoyed both the experience and the vehicle so much that when the need arose to purchase another vehicle, there was no question where we would go, or who we would deal with. I highly recommend purchasing a reliable and efficient Vehicle at Wesley Chapel Toyota from Mark Howard! A+++ *****

I have always love Toyota cars and thanks to Wesley Chapel Toyota and their team I was able to upgrade to a pre owned 2019 Corolla. Dayan was our sales rep and he assisted the process with professionalism we came to an agreement fast. I wish financing team was faster but worth the wait. I want to thank you guys for your assitance. I love my new Toyota!!!

I absolutely loathe the car buying process like many people, but this time was very different.
The teamwork displayed by Corey and Terry was one that should be recognized!
They made should sure my desires in a vehicle were at the forefront of my experience, and they communicated well prior to my arrival which made the process seamless.

Thanks for a great car and car buying experience.
-Tiona

Serviced my 2019 Tundra, Oil change and tire rotation took 90 minutes. Even with an appointment scheduled, service is slow. Since it was the 10,000 miles service it was free, but reminds me why I never want prepaid maintenance plans. I would hate to be stuck going to a dealer each oil change if it takes that long each time.

shamir bacha thanks for everything you helped me with my dream toyota

Caroline was a great alsome and help me get into a car the same day I came in

Poor customer service. Takes to long make you wait while your car park in the parking lot.No communication again poor customer services. Went down the road and had my oil change less than 30 minuets wait.

I purchased a 2015 toyota rav4 from Jack Peck several years ago and it was the easiest car buying experience ever. I returned this year to upgrade to a minivan. My husband and I did not favor the Sienna to another model we had seen. Jack called up another dealership and had someone there take care of us. We ended up buying the car we wanted and needed for our growing family. He truly cares about his customer's wants and needs. Wesley Chapel Toyota is lucky to have him.

Amazing experience with the Toyota Team at Wesley Chapel Toyota. We are Greatly Excited with the work that Michael did with the accomplishment of us purchasing a vehicle in a timely and professional manner. Thank you

Aiman Sabbah did a great job trying to find the right RAV 4 I wanted. It took a couple of weeks but Aiman did not let me down. Towards the last few days, Richard Jackson also stepped in to help with the search. Thanks to Aiman and Richard, I'm now the owner of a beautiful 2015 RAV 4. They're a great team!

Mike was my Service Adviser at Wesley Chapel Toyota. He is very polite and introduce himself to me, and went over the summary of the maintenance procedures. Later he came back with recommended instructions on the condition of the maintenance and I agree with his recommendations. Great Guy to do business with. ***** :)

Bought a Camry from them. No pressure to buy. They were super friendly and gave a good deal. No complaints.

I walked into WESLEY Chapel Toyota with the intentions of just looking and seeing the lineup that they had to offer. I have to say, the gentleman who approached us, Melvin was absolutely outstanding. He took the time to understand our needs, wants and even some of the things we don t need (haha). His companion Caroline Briggs was there to assist and train him, as he is newer to the role. She took her time with him, so he could see the process from start to finish. I am 100% supportive of that and hope that Toyota will recognize that Caroline is an asset to this store, company and humanity. I was between a few different cars and I wanted to test drive both and they encouraged me and did not pressure me or rush me.

Thank you for the smooth process, and think about having Caroline run the training department. She will make SURE customer service is top priority which will keep customers coming back time and time again.

Great Customer Service. U WOULD RECOMMEND MY FRIENDS TO WESLEY CHAPEL TOYOTA

The worse service ever. My sales rep was awesome but after that, the service went down hill. I would not recommend them to anybody. It was all the blame game. Nobody owned up to all of the mishaps. Just horrible. One unsatisfied customer

Victoria did an awesome job, took care of me i recommend everyone come see her, i am leaving vwry happy!

Frank Matt and Victoria

Giving Victoria a five star rating for the recent sale of the 2015 Prius we just purchased.

She is top notch, quality salesperson, honest , trustworthy, the best that I have delt with in all my years of buying Toyota's.. I now have owned six.

She has made for me , what was my most disliked task, into a Much more pleasant experience!

You guys are great too.

Ed Hammes
Terry Hammes
Zephyrhills,Fl.

I went in this morning for service, was in and out in 30 mins! Ursula was friendly, efficient and gave great customer service! Thanks Toyota

Everyone was so nice, very helpful .
Kelly Melton was very helpful and made sure all my questions were answered.

Shamir Bacha was a great salesman and very professional. Even though there was a bunch of back and forth in negotiating the cost he did not show any frustration and genuinely wanted us to get the best price possible. Great experience!

Had an excellent new car buying experience working with my salesman Christopher Joseph at Wesley Chapel Toyota! I drove from Orlando after having a few "run-around's" and "pressure sales" with several dealers (assorted brands) in my area - it was worth the 1.25 hour drive to Wesley Chapel! Love my Corolla - first time Toyota buyer!

Thank you Mark Howard for the wonderful buying experience.

I went to Wesley Chapel Toyota around 3:30pm and was there till 8:30pm. I was there 5 hours for my first car with Wesley Toyota. I really did not mind the wait it was well worth the wait. And my sales agent Carlos was very nice to me. He treated me with respect from state to finish and his boss did also. When I get ready to trade my car in, in two years. I will be looking for Carlos and his boss again. They was 100% great to me m. I really appreciated the hospitality and kindness I received from Carlos and his Boss. And I am well pleased with the car they sold me a 2016 Toyota Corolla and it is 4 years old. I thank Carlos and his boss for getting me in a car. Cause I had to rent a rental car for two months and that is very expensive and I will never do that again. And I will always purchase my car for the rest of my life from Wesley Chapel Toyota. They are the best and they are #1.
Thank you Wesley Chapel Toyota,
I appreciate all of you, all the staff is so kind and nice and make you feel welcomed and at home,
Thank you,
Betty Williams

Mike and Steven were the guys who helped me pick out my new car. They were very knowledgeable and helpful with their information on helping make the choice I made

October 4, 2018

Appt. Scheduled. Thursday @ 2PM

Waited 1.5 hours for tire rotation ...... not much else to say.

April 3, 2018

Scheduled LOF, 55K mile service. Appointment time was 2:30 PM. It is 4:30 PM and still waiting....... this is the worst visit to this dealership yet !! Dropping two stars from last review.

Jan. 11 2018.

Immediate area is way too busy and too many dealerships including a brand new Lexus dealer. Traffic in the area is horrible and makes travel challenging when trying to get to dealership. Toyota itself had fast and flawless service which took roughly an hour for an oil change and tire rotation.

Unfortunately Pasco and Hernando residents have very limited options when it comes to a bonafide Toyota dealership.

I purchased a van from here and had the pleasure of more then likely dealing with a sales person that Made it all worth it. When you go there make sure to request Ben Benjamin I am more then happy with the experience he provided. Will I purchase another vehicle from here. If He is still there you better believe I will. Thank You Ben Benjamin and Westley Chapel Toyota

I had a great experience at this dealership. Thanks to Issac Mammen, I was easily able to find the car I wanted. He sat done with me and answered all my questions and was very concerned with making sure that I could get the best deal possible as well as getting me the perfect car for my specific need. He did not push me into buying more than I needed. He was probably the most customer-centered car salesman I have met. The dealership was both friendly and helpful. I would highly recommend this dealership and especially Issac.

five hours they had me sit in their waiting room
said they could give me a estimate of how much and new engine would cost
----my car is four years old--

turns out i just had a dead battery. After they charged me $109 I had to go to an outside company to find out my battery, NOT MY ENGINE needed replacing.

Thanks Toyota

Travis my service advisor is totally awesome and VERY honest. Every single time I come for service I leave happy because of him. He is a true asset to your dealership along with Yury, he is the one that initially sold me my Camry. Every time I'm there for service he always greets me with a hug and a smile. In spite of his personal loss he still operates so joyful! Thank u for for having so many people there that shows wonderful customer service to make your dealership shine with 5 stars!

Jeff is the one and only sales person that would give you the feeling as if the dealership was his own. I want to take a moment and apritiate his contribution to our nation, people don't get that individual just like Jeff are positioned in remote areas, and some are in the middle of the ocean for months just to we could buy cars, work get married and have kids, Jeff is lucky to come home and we are lucky to have him, thank you Jeff for your service, and thank you for selling the new car to us

Wesley Chapel Toyota Service Dept.,
I was waited on by Angie and, I couldn't
say enough about this wonderful young lady,
on top of being professionally well informed, she is of a very
sweet endearing demeaner.
Doubtless, she's an absolute asset
to your company.

This dealership was soooo amazing in every way possible. It was getting late and my sales men Marek Nowak took his time and literally showed me how to operate everything in my car and explained it in detail. He was so understanding and helpful along with the other staff I wish I remembered all of their names so I could brag about them. I just got such a warm and welcoming vibe from everyone it was so amazing! I will only buy from this dealership they were so awesome beyond words!

My husband and I were very impressed with Wesley Chapel Toyota s service from start to finish. I had my 8 month old with me and they were able to get a shuttle to take us home. We will continue to go there for maintenance and plan on buying my next vehicle there

Toyota of Wesley Chapel took excellent care of me. When they realized my repair would take longer, they gave me a loaner so that I could go about my day. My truck runs like new. Thank you Lucas and the entire service team.

This is my second car/purchase through Michael Grega and Wesley Chapel and I couldn't be happier and more appreciative than I am now of the hard work, quick response and empathy that was shown to me. I was involved in a car accident, and More

My experience with Carlos Vallejo at Wesley Chapel Toyota was great. I would recommend the dealership for anyone looking for a new or used vechicle. Great team over there!!!!

I really, really hate to shop for a new car. Andy Ghelfi went above and beyond to make the whole experience great. We spent a number of hours looking at different models. I finally bought a 2016 Toyota Camry and I love it. Thank you Andy for your patience and letting me make a decision I am happy with.

Isla Eldridge

I RECENTLY PURCHASED MY 4TH VEHICLE FROM THIS DEALER AND I COULDN'T BE MORE HAPPIER...AMANDA BARON AND MIKE GREGA WAS ABSOLUTELY HELPFUL IN MY BUYING EXPERIENCE..I WILL RECOMMEND THESE FINE PROFESSIONALS TO ANYONE WISHING TO PURCHASE A NEW OR USE TOYOTA....

Sales man Dayan was excellent and courteous. He is the only postive thing I can give this dealership. Could not have asked for a better salesman. Great job done. As for the service department, I've never witnessed such terrible work done. Twice now, I have brought my car back. The oil/fluids wasn't changed. The car "detail" was absolutely horrible. I actually sent it back twice in one day. All I got was my cream interior dirtier/greasier than ever, and my paint was chipped off in multiple places, but I was told that it probably happened from me driving it. False. The manager basically was saying that I was lying and ignorant. The car was sold to me with numerous issues, that by my understanding, the $2,500 reconditioning fee is supposed to cover. Things like a splash guard hanging down and dragging on my rear wheel. Instead of replacing it they just put clips in the mangled splash guard, not oem clips neither. Should've been replaced. The windshield was cracked when I bought it, he said it's not his issue and no telling that it didn't happen after the purchase. Even though I informed them about it. Once again, in so many words, he said I was lying. I was there for 4 hours my first visit. Today, I spent an additional 5 hours. My time has been wasted and I have been personally insulted. Manager goes on to tell me if I wanted the splash guard replaced he'll just take it off. How trashy is that? By the end of my visit, Ive got a deplorable detail inside and out, more than 10 chips in my paint, an oil change (which I will be double checking all fluids and filters), brake rotors replaced so says the service department, still a cracked windshield, wasted about a half a tank of gas total, time on my days off wasted, and a burning hatred for Toyota of Wesley Chapel. I will give Manager Frank credit, he knows how to dance around words and talk the talk. Anyone who says they aren't trying to bs you, is Frank. Did a great job saving the dealership money cheapskate. Lost business today. You could've done more.

My vehicle is a 2012 Lexus IS250. And it will never be back for additional business.

I can only take legal action from here on out. I will not be screwed over.

Nice people Caroline Briggs. Good person helped me too much beyond my understanding

I honestly have to say that this was the most pleasant buying experience I ever had in purchasing a new car. The entire staff at Wesley Chapel Toyota were courteous and answered all my questions. Working with Cregg Irving was the icing on the cake. He had the car I wanted waiting right up front when I arrived and worked with me to get the price I wanted to pay. I highly recommend this dealership.

This is my second time purchasing a vehicle from Toyota Wesley Chapel. I had friendly customer service, fast sufficient service, and I left 100% satisfied! Thank you!!!!!!

We waited 2 hours and 15 minutes for an oil change. An hour and 15 minutes in we were asked if we wanted to pay for a "fuel system cleaning" (or something)

Never told there would be a delay; never kept advised as to progress; never asked for any additional items except an oil change.

Service writer was couteous - which is why its not a 1 star review.

The staff is great and attend you in a timely manner, my vehicle experience was just great, they will help out in whichever way possible to help you on your vehicle purchase and explain every possible detail.. I recommend this place to anyone, no strings attached

Great experience buying a Camry today. Ryan was helpful and friendly. Everyone was very friendly while I was waiting on the paperwork.

We purchased a new vehicle here recently and had a fabulous experience. Eddie was a great sales person. Easy to deal with. The whole process was very smooth. Would recommend this dealership to others .

I had a great experience but I was told misinformation by the salesman because he was new. Other than that it was fine

Ed was very professional. He listened to what we wanted, making some suggestions that helped us understand what repairs may be needed. Then went over in detail what was found, what would be done, time required, and costs.

I always go to Wesley Chapel Toyota for service & support. 5 star dealership.

I would highly recommend this dealership and my salesman Jeff Latham. He was so helpful in finding me the right car. He listened to what I was looking for and was patient and very knowledgeable. He helped me get everything set up before I pulled out of the parking lot in my new C-HR. It's great to find salesmen that you feel when you walk out the door that you still matter. Thanks Toyota and thanks to Jeff. Great Job..

After visiting a few car places one Saturday, we had the pleasure of encountering Kimberly at Toyota. She is not at all what we expected when we begrudgingly decided to search for a car. She was not pushy, she gave us input when we asked, and she was truly a guide through the car buying process. We purchased our vehicle and have to thank Kimberly and the entire pleasant Toyota team for making the experience much less painful than we ever expected.

Kelly in the service department was very helpful in getting my replacement tire as quickly as he could. It was a very pleasant experience overall.

I recently shopped around at other Toyota dealerships for a new Camry and to use my Toyota Tundra XSP as a trade in. They used Kelly blue book and gave me the price I was seeking on both the Tundra and the Camry. The transaction was transparent and fair on both sides. I can not say the same for the other dealerships in the area. They made the transaction easy. I really did not want to trade my truck in but they are the only ones who were honest in their pricing. I never once felt pressured.

I have to give it up to my sales person Michael Greca. He was amazingly helpful! I have bought 3 vehicles through him and each time he did all the work before I arrived. It was the best experience anyone could have. I strongly advise anyone looking to purchase a new or used vehicle go to Wesley Chapel Toyota and ask specifically for Mike. I promise you that you will not be disappointed!!!

Ursula was fantastic. She gave me options for what needed to be done with no pressure.

I was in search for a new vehicle and came to the Wesley Chapel Toyota . I knew that the Toyota Rav-4 was the right option for me. I was able to receive guidance from Shamir and he assisted me with finding the perfect fit for me. Shamir was very professional, patient and explained all the features very well. I felt like I got a fair value for my trade in, and received veteran incentives. Aiman in financing was excellent and left no questions unanswered. I received excellent service from Shamir, Aiman and the manager. Overall, I got a great deal and extremely pleased with my experience.

Just bought my 2nd truck here. Once again everything was hands down great about the experience. I love the TDR Pro. Audrey and everyone else I talked to where all great to talk to and work with. 100% recommend this dealership to everyone !

Steve provided me and my dad with professional and expert service with selecting my new lease. Couldn't have had a better experience. Love my corolla! Thanks :)

Kelly in finance, Kelly in service, and Scooter are great! They helped me fix some problems I had with buying my first car. Some other people there could work on their customer service skills!

Love the amazing services that Jerick gave us. I will be making you my official car guy!!! Guys come see him

It was all good but they could not locate wheel lock tool to rotate tires. Had last service done at Sun Toyota and for some reason the locking tool was not put back in truck by them. I would think in this day and age a mechanic could figure out a way to remove my lugs. All I heard was sorry can't rotate tires!

Pedro is excellent. He communicates well and does not waste time. I bought the car at stadium but love you guys. Judy makes great cookies and is charming thanks frances

Purchased a new Camry from John Stonesifer and Jeffrey Latham. They delivered very competitive pricing quickly and upfront. No games, no tricks, and very transparent with everything from the purchase to finance. Staff was friendly and made it a good experience. Highly recommend giving them a call for your next vehicle.

I came with the intent of purchasing a totally different used car until Luis Cabrera showed me a much better option! He was very patient with me and even included my teenage daughter in the shopping since she would be driving it soon too! I ended up buying a 2020 Toyota Corolla for the look, gas mileage and safety features and have been very please it with it! Thank you Luis for listening to my needs and wants and making this deal happen.

Gregg Irving did a great job showing us around (even when it was raining!) He gave us all the information we asked for and more! Very nice, not pushy and more than that he is a genuinely nice guy. I would recommend him to anyone I know. Of course Wesley Chapel Toyota is the best place in Wesley Chapel to buy a car from!

Super impressed by the knowledge of your sales representative, Vincent Haley. He went over every detail of the Toyota Corolla, breaking down every safety feature, making sure we were making the right choice for our family. He was very patient, and wanted to make sure we were leaving happy. He showed a real passion for what does. I was impressed with how friendly and welcoming the whole dealership was. It was truly the best car buying experience ever.

Extremely happy with the service at Wesley Chapel Toyota. They were super fast and professional. Travis was excellent and very knowledgeable. I always come back to buy and service my cars from them because I don t feel rush or harassed. They always take their time and make me feel super comfortable. Excellent service and I m super happy

Great service and staff. Chris Joseph was a great salesman and assisted with all our needs! Great team at Wesley Chapel Toyota

I love Wesley chapel Toyota. Everyone is nice and they are very efficient.

Just want say thank you to Mr. Lucas Diaz for having the patience to work through the problems with my Sienna. He demonstrated remarkable professionalism and is an asset to the Wesley Chapel Toyota team. Also want to thank the tech that worked on my Sienna, I believe his name is Thomas. This guy knows his stuff!
It s associates like these that will keep me going back to Wesley Chapel to maintain, and continue to buy my cars from.

Thanks again,

Allan A.

Zach was excellent sales person, always looking for the best deals for us, he was very friendly, bilingual, very professional. Finance Department was really good, always honest about my options, were also very helpful and flexible to keep my monthly payment in budget.

I definitely can say Toyota is the best in all aspects!!

David Rivera and Wesley Chapel Toyota are the best!! From the time I was greeted by David to the time I left the dealership with a new 2015 Toyota Corolla, this was the best experience I have ever had buying a car. What impressed me most about David was that he really listened to what I wanted and did not try to sell me something else. The car is beautiful, the price was great and I will recommend David Rivera and Wesley Chapel Toyota. Visit soon, ask for David and you will not be disappointed

I went to the dealership this past week with my husband and kids and we worked with Carlos Herrera. He is super professional, gave great advice and helped us get exactly what we were looking for. I m really indecisive and he was not pushy at all. He let me test drive several cars before we made our decision. He spent a lot of time with us and I m very appreciative of him and his hard work!!

Best place to buy a car. Scooter is the best salesman !!

I have experienced a excellent service from Wesley Chapel Toyota their service is outstanding. The sale man Joe Cerillo was excellent his sale service experience is great he has a great sense of humor he is a wonderful guy if you want to experience excellent service go visit Wesley Chapel Toyota and ask for Joe Cerillo over all the service at Wesley Chapel Toyota is excellent. I will always go there when another vehicle is need for my family. Thanks Joe! :-)

I took my car in for the required maintenance. Ursula was incredible! She took her time to explain what would be done to my car and was super friendly to me and my children. The car was done as promised and she even took the time to explain when I needed to return. Ursula should be the person who trains all other car service writers everywhere!

Nata totally hooked us up with a new car! I m in love with it. Great customer service! Thank you!

Very friendly staff, I love Toyota! (even though most their cars are recalled... :)

Great place found the problem on the Toyota right away

Luis Veas was our salesman and he was great ! I love my 4-Runner.

Horrible Experience!!!! Staff insanely DISRESPECTFUL.. so many hidden fees, I'm in sales to and I know that if you want a sale bad enough you don't disrespect your customers Would give 0 stars if I could.

The experience was awesome. All of my questions were answered knowingly, and at no time did I feel pressured. I left with the truck I wanted at a price I was comfortable with. All in all a great experience!

We went late on a Saturday evening and had a great experience with Devin O' Hara, salesman, who showed several vehicles which he was knowledgeable about. I have heard good things about this location and look forward to a great service experience with our new Toyota Camry.

I had an excellent experience with Wesley Chapel Toyota. The people were very helpful and welcoming. I given excellent service during the purchase of my new Camry and I m very happy with the car. And while it did take some time obviously and I had to have my son with me for a few hours he was well entertained with the kids area and even had some fresh Chocolate chip cookies so he was taken care of too. By far the best experience I ve ever had buying a vehicle

A great experience leasing our Sienna. Leanne Randolph was friendly and informative. A pleasure to do business with.

This is the first time I have ever found a need to write a review about a dealer. I have bought a lot of cars from both new and used dealers, and I have to say these guys are by far the best! Wesley Chapel Toyota has the best price, and found the best finance deal. No games to play, hidden costs, or hassles. Frank Millan was my salesman & I can honestly say that he is not only a great salesman but I think she must be a magician on the side, he was able to put me into a New 2014 Toyota Camry Hybrid with less than perfect Credit and a VERY Small down payment. Save yourself time, money, and headaches next time and start with these guys!

I will be back for more & might I also add that their Service Department is Stellar.

Let me tell you my experience, I got the run around with every other Toyota I came in contact with besides Wesley chapel Toyota. I called and spoke to rich, he was very helpful and was able to locate the truck I wanted. I then spoke with Jacob Maxfield, he helped me with pricing and worked out a sweet deal. I told Jacob I d be there in an hour, he set up the appointment. The experience I had with him was great! He knew so much more about the truck than the other dealerships I was dealing with. Everything was straight forward. He was very honest and wasn t like any sales person I ve dealt with before. Thank you Wesley chapel Toyota for the great experience!