Auto Bavaria Midrand Review

My personal experience, extremely dissapointing. A couple of issues with my transaction. 9 months later and still pending. Frustrating engagements.

Extremely Professional Service. Parts Division is Super Organised!
Entire Team is really Impressive!
Thanks to JP for your brilliant customer service. Will definitely endorse you guys!

My second time at this dealership and as always, very friendly staff, super helpful. It was quite a treat seeing an old school M5 wagon

Very helpful new car sales department. Used cars less so. Very clean and new dealership with great stockholding! Trade in pricing not the best. Good location!

Great family owned dealership that bursts with pride - a pleasure to walk through the doors

SELLING CARS WITH NON BMW APPROVED PARTS IN THEM !!!

They sold me a BMW approved used car with motorplan but fake parts in it. Found this out when something broke and I took it to another BMW dealership to get it fixed and it was found that there were fake parts in the car. After contacting BMW Midrand and BMW South Africa they refused to fix the part since it was fake and will not replace the fake parts with original ones.

It was never disclosed to me that the car I was buying had fake parts and modifications to it.

On the BMW Approved Used site the selling points for why you should buy an BMW approved used car is to avoid situations like this.

They also are accepting to responsibility for selling me a car with non BMW Approved Parts.

It all started well. I got the car a I wanted a Mini Cooper.
On the day of delivery the car wasn't repaired. Plate lights were falling out during inspection. The trunk wasn't repaired as promised, it only opens by remote. [Note after being approved it took almost a week and half to deliver a car that wasn't serviced: low oil level, old battery. In less than a month was stuck on the roadside because the battery gave up. Fast forward the engine started burning and excesiexc smoke[no oil leaks] took it to the nearest BMW - Boksburg. There It was diagnosed only to discover the car was not even serviced before delivery of purchase.
I have since also waited for the grill on the lower front bumper to date, I haven't received it. I communicate through emails with Thabo Mathabatha, at times he responds at times he doesn't. I am very dissatisfied with the service I received from Auto Bavaria Midrand. I am a motoring journalist: I was hoping to compose an article about my experience of buying my second vehicle, but, after this experience, it is a no no... From me.

Fantastic dealer from reception to sales and parts. Very accommodating and the show room for vehicles and accessories is very engaging.

Very good service! Very impressed with the effort put forth by the service staff

Great service received on a purchase. Friendly team and service department is excellent

The best of the best I say. The service is super awesome, I'm not afraid to ask for anything here. I like it a lot.

The new dealership is amazing, great service and the new + used car showrooms are fully stocked!

Pathetic service as well as spares department not up 5o scratch for a Brand like BMW

I had to wait for 25_30 minutes for a drop off car. If I knew I would have used uber.

BMW owners warning against BMW Midrand. Pictures showing damage to my car, screwing with the petrol cap when this wasn't in the service and what a lousy car wash from BMW, really. Should be getting the best

Even though l can't afford their cars. They have best looking cars and their venue is always clean and their personnel have a real spirit of ubuntu very friendly and courteous! Always willing to serve. I love them! They are professional and treat all people with respect.

I am sad to only have read these reviews now after i took my vehicle to this dealership 2 days ago ... and it is still stuck with them. Poor communication within their teams (service adviser, technician, foreman) and with the customer. Technician recommended purchase of 2 new tyres that apparently have abnormal wear due to improper alignment ... all this before he even diagnose the alignment on the vehicle. I had to be tough on the service adviser in order to speak with the foreman ... technicians not allowed to speak to customers - first time i hear of a dealer with such a rule. Eventually went there to speak with foreman who has a different view from his technician. All along i have to call them several times just to find out the status of the work they are doing, they don't return calls as promised. Just VERY VERY VERY BAD SERVICE and WORKMANSHIP. I just need to get my vehicle back and NEVER AGAIN will I use this dealership!

This dealership has a very dead atmosphere and the staff are like robots, dont even bother attending to potential buyers.

The main entrance door doesn't even operate so have to walk to service dept. to enter the new car floor.

After I did get some attention, where the (new car) salesperson was a bit friendly, I walked to the used cars to see if i could find a Z4 , but in that division they don't give a damn to assist.

Good for them at least they don't need my money.

The best customer service, attention to detail and care, time and time again!

Excellent service received by all staff and eventhough they moved further from where I reside, I dont mind taking my vehicle to them for service. Thanks to Ian, Sarah and Neil for their efficient and friendly service

Never had issues car was serviced and did not have wait when collecting.

Service and parts department are tops...everyone is super friendly and helpful.

Great customer service experience every time without fail.

I am really disappointed. Even this day, people who refer to themselves as Sales Executive/Assistant...whatever! Still today, they prequalify you, I spent 17mins to be precise inside the pre owned floor and it was like I do not exist. Nobody greeted me, no one approached me. While 3 of the guys were chilling in their cubicles, one on the mobile phone,the other 2 scrolling on the computers as if sales will fall like Manna from Heaven. Right there that's when I left the dealer after a shock of my life THAT....BMW Auto Bavaria next to Mall of Africa DO NOT possess proper, professional and welcoming customer service. It stinks to think that you will spent your hard earned money to people who don't value you as a customer/client but rather as a sale for the month. Sies!

Awesome service big ups to Thabo at the parts department!!

After service challenges they are the best and put customers first, great service, well done Lukhanyo

Pathetic service experience. My vehicle went in for a service. From the start there were problems. No booking was made. I stood for over 40 minutes at the service reception. The Service Advisor was a trainee who was very confused. The Service Manager just stood and watched until I raised my voice. No vehicle check was done with me on arrival. Upon collection of my vehicle, I noticed chips on my windscreen. Contacted the DP. He does not seem intrested and seems to side with his staff's version of events. No one wants to take blame for this. BMW CUSTOMER SERVICES also cannot provide me with answers or a solution. Have been advised to go to the Motor Industry Ombudsmen. Such pathetic service. Will never recommend this dealership to anyone!