Budds' BMW Reviews

I contacted Budds' BMW via the chat window on their website to request a service appointment. I got a call and an email from their service team the next day and scheduled an appointment (BTW, I contacted another BMW dealer the same way but their service team never got back to me). After I dropped the car, I got a call from their service consultant Hao Xu who explained the services they need to perform and asked for my approval. They also washed the car. Would definitely return for future services.

i have two cars one is X5 2014 and other one is X1 2016 i was trying to call the BMW dealer in budds 2454 s service Rd many times with no respond at all just to change the oil and filter after hard time they answer my call back with appointment in dec 15 -2018 as their reason fully booked what kind of service you given to bimmer customer how am i suppose to take care of my car if there is no service from the dealership as BMW COMPANY which really bad service .

based on your answer you are saying that i should take my vehicle to somewhere else; you cant tell me where to take my car its a BMW; your're meant to take care of BMW customers not tell them to take their business else where. What kind of customer service is this? Is this the way people who buy BMW are treated? Toyota with their 20000 cars have better customer service than you guys who charge more then 3x the price for your vehicles.

Service is always the best. Quotes are accurate, my car is completed on time, and is cleaned inside and out when I receive it. The Staff are friendly and accommodating.

Amazing dealership! The staff are wonderful, so friendly, very welcoming!

I dealt with Shawn DeSousza on my purchase of my X3. Shawn was so patient, explained everything and very helpful!

Their staff treats you like family! What a great experience - oh the car- that is amazing too, one of the nicest SUV's I have ever driven, use to drive a Lincoln MKX. LOVE LOVE LOVE the X3, comfortable, and so easy to drive, no blind spots! I am a customer for life! Just love the whole BMW experience!

Excellent service, staff is very courteous & helpful. Jenny Beaudrie was very helpful with my service on Nov 3 2020 kept me informed. Rate 10 out of ten. I would like to thank Jenny for for all her help with my service appointment.

Excellent service, excellent staff and a 5 star experience every time!

Good service, very clean facility. Helpful staff. Waiting area is nice and the fresh treats and beverages are a great touch.

The service personnel at Budds Motorad represent the best of automotive customer service.

We have been buying cars at Budds thru Wayne Carr for now over a decade. Firstly Wayne Carr hands down is the most efficient, competent and accommodating sales person that we have ever dealt with in the car industry. Over the years we know we can do business and get excellent ongoing care at Budds. A healthy dealership relationship should start from the moment you walk in the door and continue through out the course of that cars lifetime and in this case we can honestly say it does.
Greg & Amy McCamus

Very serious problem with my car, resolved to my satisfaction. Service team was open and forthright throughout.

My vehicle was damaged by a road sign when the BMW driver delivered it back to me. They took it back to the body shop for repair. I got the vehicle back 5 days later. I could see a black line and two tiny scratch marks remained on the previously damaged area. Conclusion: incomplete repair! Not 100% professional job! Disappointed.

This is my second BMW from Budds and my experience is yet again outstanding....Rich Acosta, the sales specialist who helped me both times is amazing. Professional, knowledgeable, very pleasant to deal with and very responsive. I would recommend Budds to anyone who is considering a BMW. a top notch dealer with excellent client experience. Thank you Rich and Budds!!

Ayman.

Recently went to Budds BMW Oakville because of a nail in my tire. I called Budds and spoke to Jeff Budds late on a Friday afternoon, only an hour before their service department would close. He was amazing and was able to arrange a rental for the weekend.

When Monday came around, I received a call from Jenny Beaudrie in the service department. She was such a pro and so easy to deal with. Jenny rearranged my annual service appointment so that it could be handled on the same day as when they fixed my tire, so I didn t have to go there twice in two weeks. I was worried about how much this was going cost, Jenny quickly put my mind at ease, to say that they took care of me in terms of a fair price would be an understatement and to add my car was ready by Monday afternoon!

My experience at Budds from dealing with Jeff and Jenny was second to none. 5 star experience all around and I would happily recommend Budds BMW Oakville to any of my friends and family.

Budds BMW Oakville have a long term client in me.

Thank you Budds Team!

I have now purchased two vehicles from Rich Acosta. On each occasion he has done his homework in advance of our meeting and presented financially viable solutions. I find him to be knowledgeable, professional, and sharp. I will be back.

During my last visit, I was impressed by the services received from Raja and other team members at Buzz BMW.

I had the suspension airbag work done during March 10-11. Raja provided clear communication and coordinated with the foreman for test drive and other team members for other inspections. The team ( including Karthic before passing it to Raja) collaborated very well from taking job order, price quote, getting shuttle ready and even arranged a loner s car when I expressed special concerns. I d say Raja is a people person demonstrated BMW operational excellence and yet flexible to think from customers perspective.

Wish Buzz BMW team all the best...

Mark Garner (Service Advisor) and Bill (Service Manager) are two wonderful folks you can always count on. I was at this dealership service department to fix a suspension fault on my 2012 Ranger Rover HSE and these two men stepped in and got the problem solved. I would recommend them to anyone going to this location for any repairs. Not only was Mark readily available via email and phone, he was constantly sending updates that made my day stress free :)

Had a great experience buying my first BMW. Brent and Jacqui were both excellent; professional, knowledgeable, honest and courteous. Entire process was quick, smooth and well communicated from the first email to picking up the car.

Everything was great till we actually bought a very highly specked BMW X5 2019. So sales people were great! But once we had the car then I got some very rude treatment on a matter of 140 dollars. Considering I had bought a car worth 100,000 dollars , 140 dollars should not have even been a matter of conversation! So felt a bit like all they cared about was selling the car and then ur on ur own! Not expected from a brand like BMW!

If you are interested in a car, ask for Rich Acosta. Extremely friendly, professional and no pressure while showing cars. Didn't stop there, was helpful for the entire term of my lease! Thanks Rich !

Just picked up a new vehicle from Budds' BMW. Service was professional, premium and very efficient.

Always great service and very thorough. Wouldn t go anywhere else ! Only issue I had was getting through to make an appt... they need to figure that component out.

Visited Budds today with lot of hopes, but completely disappointed within 10 mins inside their showroom.
Pls tel me is it my job as a customer to scrutinize BMW Canada s website which lists preowned inventory or is it your job as a retailer to work on the same page with BMW Canada to provide proper information to your customers. We are living in a digital world right now which is intended to make our life s simple and save time.
BMW.Ca boasts of a huge line up of BMW certified preowned cars in its website but one particular car which I came for was sold off in MAY 2018 and the website wasn t updated. Ok no big deal and nothi to cry abo,,,,,
But there are still at least 15 cars under $20K listed as BMW certified series on bmw.ca s list.
The sales rep I met at your place informed me that I should be looking at a price tag of 35k upwards if I am looking at a certified vehicle, while BMW Canada s site says otherwise.

Whom should I believe Budd s or BMW Canada????
I really need an answer for this

Being from a retail background myself what has been taught to me is that the law of the country requires any seller to honour the price displayed or advertised. Pls correct me if am wrong....., now don get me wrong am not asking you to give me a 80K vehicle at 10k since you missed to update the site, am only asking you to correct it so that it s not misleading to your customers.

The next part the thing abo BMW Certified preowned, my Q to your sales rep was in case I buy a BMW certified vehicle and two months down the line if something breaks down, what happens??? Was told it s completely on me, is it true?? Then what s the point in buying a BMW certified vehicle??

The last thing, this directly concerns BUDD s, while my comments above are kind of both Budd s and BMW Canada. As I told am from a retail background myself, Each customer is important and same to me irrespective of the customers colour, Nationality, Appearance and financial ability. We have no reason to be in retail business if we don stick to this fundamental principle. This is what I learned and this is what I teach my team. You maybe selling a premium BMW vehicle, it does not mean that you look down at your customers.

John Parker & his team are excellent at what they do.
John always goes over board to ensure my motorcycle is in peak running condition, suppling me with peace of mind.
He is the reason why I continually bring my motorcycle to your shop for service.

Regards, Andre Degenhardt

Thanks Cassandra Gavin for your assistance in our recent brake service at Budds BMW in Oakville! During these times of COVID it was great to be in good hands at a safe distance, but still able to get our car taken care of easily!!

A very efficient process despite the COVID restrictions. Thanks to Hao Xu for the updates both after leaving the car and after picking it up.

Budd s BMW service is second to none. Staff are always going the extra mile to make your experience a pleasant one.

well done, all considering with new covid processes, etc.
Raja was exceptional as a service rep; made everything a seamless and headache-free.

Jenny made my day. Excellent customer service. Thank you.

I received a great vehicle servicing experience on my X3 BMW diesel from Raja at Budds' BMW Oakville, the needed repairs were undertaken and my questions were addressed in a efficient and customer friendly manner.

The John Parker Motorrad Service deserves 6 STARS .
John and his professional team are TOP NOTCH
Special THANKS also to Domenik ( what a guy, you're the BEST )
Service you can RELY ON ! *****

I've been there twice, and both times great service. Quality work.

Although I did not purchase my vehicle from them, I am using Budd's BMW service. So far, I have been 2 times, all of them were succesfull and happy. They took care of my car very well. I also woud like to mention that the shuttle service while your car being serviced is very hepful. thanks.

Outstanding service from start to finish. All the staff are professional, knowledgeable and helpful, but Jenny Beaudrie always seems to go above and beyond to make each experience flawless!

The service rep, Jenny Beudrie was very friendly and took all my comments into account. She was very detailed and made sure to address every single issue during each update call she made to me while the car was in service. The tech, Paolo, as always was absolutely amazing. He knows the car inside out and has great attention to detail. All around great job.

Brandon Bawa was very knowledgeable about the vehicle and pleasant to deal with. He took his time answering all our questions. We were set on purchasing a competitor vehicle, but as a result of our positive experience with Brandon, we are now contemplating the X3.

This was and still continues to be a horrible experience. I bought a 2019 X3 M package certified car from this location on July 31st. With approx 7600 km on it. Asked all the right questions and everything seemed great. Two days in, the AC isn t working correctly. A week in and the check engine light is on but the vehicle status shows no issues. Very disappointed and let down by BMW considering I have always had excellent new and used BMW s until this one.

Friendly staff and great products. The service is good and timely. The products and service are overpriced a great deal, but that is to be expected from a dealer.

I had my car in for service, and was looked after with professional staff, and more so extremely sanitary, under theses difficult times that we re dealing with. Jenny Beaudrie was my service adviser that looked after all my needs. Budds should never loose Jenny......

Decided to give Budd's service a chance as my regular dealership's online booking got cancelled without them reaching out to me. I called about #0 minutes before the dealership was closing and they called me back quickly to set me up and book my appointment.

Hao Xu was extremely helpful in getting me set up for my appointment and his follow up was impeccable once my car was at the dealership. I will say that this was one of the best service experiences I have had at any BMW dealership. Once the Covid19 situation is past us, I can see myself considering this dealership as my primary go to BMW dealership even though it not the closest dealership to me.

Budds has been great since I moved from BC. Hao is the man. He is attentive, goes the extra mile, and keeps me updated along the way. I will keep coming back for my service needs and will likely visit the showroom for a newer ride.

Thanks Hao

Budds BMW was the best decision I ve made when looking for a reliable and trustworthy dealership. After doing my research and speaking with their phone sales representative, I knew I was making the right choice.
I drove in from Oshawa to Oakville even though there are 3 closer dealerships because Budds was the most knowledgeable and their customer service was superior to the other dealerships.
Before I even arrived I was greeted with a phone call from my sales rep Faisal who was very knowledgeable and helpful. Faisal was able to help me with every question I had, and if he didn t personally know, he went the extra step to find the correct answer. We explored the vehicle, the payment options and everything available feature. While I was there I was made to feel like I was important and not just another random customer. Following the purchase of the vehicle I was introduced to some of the management who shook my hand and thanked me for my business and continued to show their exceptional customer experience. I also received follow up emails from Budds to make sure I was enjoying the vehicle and if I had any questions, which I did and they were very prompt in finding the answers for me in a timely manner.

The dealership staff are very polite, the entire place is super clean and attractive inside.
I highly recommend Budds BMW to anybody considering buying a new or used vehicle.

Excellent customer service in the difficult circumstances. John Parker was very helpful and courteous. Thank you.

Working with Rich Acosta was such a pleasant experience and made my partner and I enjoy the buying process for the 2 cars (X3 and 3series) that we now own. The after sales service was impeccable as well.

I would highly recommed Budds BMW and Rich Acosta to anyone looking to own a BMW automobile.

Recently purchased my car but had to take it for servicing due to minor issues. Rob at servicing was absolutely fantastic and was able to resolve the issues in timely manner. He even went an extra mile and kept me informed about all the services performed and let me know the time remaining! Plus he got rid off some scuff marks. Thank you so much Rob...you are awesome:) Truly appreciate all your extra efforts!

Great Customer Service and Service Consultant was knowledgeable and good to work with.

Contactless summer wheel swap was super easy! Dropped the key in a secure drop box in the morning, paid online, and picked the [clean] car up later that day without even seeing a Budd's employee. Well played, Budd's! And thank you Jenny Beaudrie!

I am very pleased with the service I received at Budd's BMW, they took my vehicle when scheduled and completed the work sooner than expected. The waiting area facilities are top notch and has a well stocked snack/coffee room. My service advisor Alex Hoch was professional and kept me informed, thank you Alex.

The service was accurate, quick, and met my needs. The staff and service advisor were very helpful in ensuring I left the appointment on time as I had other appointments after. I was very grateful for the promptness and the ease of experience.

Great service, sales people and overall excellent dealership to buy a car! I've been to 3-4 other BMW dealerships and these guys are the best. Truly showed that they care and want to build a relationship rather than just sell cars. I went back to buy from them twice and so far nothing but praises for their team.

Well organized operation and very professional... customer service is of the highest importance at BUDD's BMW and I would highly recommend them for anyone looking to have their BMW serviced

Great service and I also received very helpful advise from Anthony on some technical topics of my RT1200 and how to best fix it in my trailer for my trip to the Cabot Trail. Highly recommend Budds BMW, they are truly caring for their clients.

Excellent service and special thanks to Paulo for all his hard work and patience with my car!

The service provided by Cassandra Gavin was an excellent service advisor and my overall experience was excellent. Even during the pandemic they ve been awesome. It is the second service I have done with this dealership in over 2 years. And I have nothing but good things to say. Budds BMW. Please continue to be just as good and I will consider them in the future.

I enjoyed an Excellent experience with my service appointment, and with the Service Department staff that I interacted with, especially Kyle, who was kind enough to help me sort out an insurance issue.
Thank you to Kyle, and his staff at Budds, for
such a POSITIVE experience.

Another great experience at Budds BMW. I blew a tire and went in without an appointment. They provided a loaner and got me on the road in minutes. Tire was fixed and other service was completed and all looked after overnight. Tristan is service was a pleasure to deal with. Makes the experience enjoyable.

Excellent service from start (with Robert Stahr service advisor) to finish (with technicians like Brent Kranjac and others).

Great experience with agent Alex Hoch! Very satisfied with the service!

In and out quickly. Adviser was knowledgeable and efficient. My car was ready on time. Communication was great! Good experience all around.

Great car at a perfect price! Thanks for an excellent transaction. The only advice, I just would've like to know that ''as is'' means that the car is not even cleaned ;-)

I took my 2013 BMW 535x in for service for an air conditioner issue and was presented with an estimate for over $9,000 for multiple additional items. Considering the age, mileage and repair costs, I wanted to consider my options on trading the vehicle in and buying a new vehicle. Much to my surprise, I received a call from a Sales Rep called Mesh who presented me with a low ball offer for a trade. Concerned about the integrity of this location, I decide to cut my losses and paid $1100+ and picked up my car, still with the air conditioning not operating. The next day I was offered double the trade in value from 2 different dealers (Volvo and BMW) and bought a 430i convertible the next day. Needless to say, I am not happy with my Budds experience.

The store manager asks $10,000 deposit for a year in order to buy a vehicle. It s so such great deal and service

I would like to acknowledge the courteous and professional service I received from one of your employees Kyle. His level of product and service knowledge really helped ease the overwhelming experience of looking for a new vehicle, although I did not go through with the purchase of a BMW I shall be forwarding any friends or family members who display interest to him directly so they may share in the pleasurable experience I had.

Had some warranty work done on my 2009 R1200GS.Fuel Strip. John Parker was excellent and I am very happy to have dealt with him.
Thanks Jeff McLean

Update: just bought a winter tires from Budds and they booked an appointment for me to put it on.
I just want to thank The Queen Joeleen who handled my file for the extra ordinary professional service she gave me, she just made another Happy Customer.
Calling all car dealership, if you wanna stay in the market follow Budds BMW Oakville customer service strategy.

had an Exceptional experience at this dealership.
The Manager Mr. Alrifai and the very helpful and informative Sales Consultants Mr. Hadi were very helpful and got me the REAL DEAL for my new baby BMW X6 M50 2020.

I've been a client of Budds BMW for over 4 years now and the service from the beginning till now has been excellent. Whenever I had an issue with my vehicle or just a maintenance service, either Rob, Catie, or Michelle have always provided me with outstanding service. Highly recommended!

Rick Acosta sold me my 2015 BMW 4 Series. From the beginning, he was knowledgeable, courteous, and helpful. He remained at my side as my adviser, even after delivery of the car. I look forward to his advice in the future. Budd's BMW can be proud of his expertise.

Michael Kater

November 2015: In the last four months (as before), I have enjoyed superb service at Budd's. I single out, for particular praise, their service manager Kyle R. He is a true pro. Five stars, again!

Michael Kater

I always get great and consistent quality service from Budds' BMW. Thank you Raja, for always taking that extra effort to provide great service.

I was in the market for a new SUV and had the pleasure of meeting Lee Andrew's, my salesman. I liked the process from beginning to end. He listened very well and was not high pressure at all. I told him that connecting my Pixel phone to the car's system was a must and that it had to be able to read me my texts and have capability to send texts (and there's no way I'd change to an iPhone to make that happen) He ensured that after my test drive, when I got back to their showroom, Robert, their tech genius was waiting to show me exactly how to do that. I have since picked up my ordered car, the X5 with the sport package, and I love it. The appearance is even better inside than out. It drives like a dream (I was worried how it would drive because I've already put my winter tires on (Oct end)). I love the lane assist feature but one of the best features really, are the front seats. I prefer to sit up pretty straight, but the headrest then on many cars, tends to push my head forward. The sport's package isn't just cooler looking, it gives you a seat that reclines as normal but then also has controls to move just the top half of the seat, in addition to a head rest with electronic adjustments for raising and lowering it. Both Lee and Robert are very knowledgeable about their cars which made the whole experience great!

Alexandra Ward was a pleasure to deal with! Highly recommend.

Horrible customer service. I waited for 20 mins for a sales agent to approach, even then no one showed up. I would have understood if it was really busy but unfortunately I was the only customer at that time. I was disappointed because i saw some sales agents just talking at reception, but not one of them cared to approach us.They seem to forgot providing quality customer service is a key to successful business. They lost a valuable customer, Never going back again. Moving forward, i will be getting my BMW serviced somewhere else.

I'm extremely happy with my service advisor Mr. Xu Hao. He's really knowledgeable and professional. I really appreciate his help. His service is definitely a 10/10 by any standard.

*DEN OF THIEVES-BEWARE*

If 0 Stars was an option i would give it.

I own a 2016 BMW M235i X drive 48,000km
Keep in mind my car is still fully covered under factory warranty.

I had an appointment booked with Budds BMW because my front right wheel looked bent inwards. No damage on my rim/tire. Upon arrival I had been greeted by a Service advisor who was kind and professional, told me to grab a seat in the waiting room and someone would be with me shortly.

Fast forward and another Advisor came and asked me whats wrong with the vehicle. So i explained my concern to him and he said they would have to charge me $165 + tax to diagnose the problem, i said thats not a problem.

it was my front Strut and control arm that was bent because i had 2 other BMW specialist shops take a look and they told me it looks like your strut and control arm is bent, looks like a defect in the vehicle, take it to BMW and let your warranty cover it (AT LEAST SOMEONES HONEST)

I explained this to my Advisor and he accused me of hitting something and trying to run a claim from my warranty.

So i asked him if i hit something shouldn t my rim bend and/or my tire pop from the impact before my strut or control arm bends?

He then started claiming that hes seen this happen and its possible. He then told me BMW Canada does not cover any bent components in a vehicle??? Are you kidding me? What good is my factory warranty and all the extra protection plans they sell you??

In conclusion, if your in the market for a BMW or just want to have yours serviced at all costs and situations STAY AWAY FROM HERE, save your time and money for another BMW dealership or just dont be suprised if you re treated like a idiot here.

Cassandra did a great job as service advisor. Thorough follow-up on the various tasks. Polite and pleasant throughout.
Rob's dealership is a quality operation, from Brent in sales, through parts, to service. Always a pleasure to go there.

Fantastic service from Jenny Beaudrie. Very pleased with how Budds' BMW is dealing with COVID-19 and how they are putting customer's health and safety first. Thanks for making this process seamless and efficient.

I took in both cars for service and snow tires. It was very well coordinated and flexible offerings made it easy. Thanks Jenny Beaudrie.

Excellent customer service by Rob Stahr!! Will be back for next service

Alex Hoch was the service rep at BMW explained to me in great detail what services I required . He also set me up with the extended BMW road service plan at a great price.

Had my first Covid oil change w/advisor Cassandra, she did a great job explaining to me the new procedures and it went off without a hitch. So far I have always had great experiences with the service dept at Budds'

Service Rep was great , I had follow-up calls and status on my vehicle. COVID maintenance procedure worked very well. Main issue was resolved but secondary issue was not. Additional cost would have been added.

I have been going to Budd's for the last few years, and truly the best part of my visit is Michelle Atkinson! I have never met a more genuinely professional and interested service advisor! She makes sure to answer all of my questions, never pressures me or rushes me to make decisions and always follows through on her word. Her energy, passion and knowledge certainly keeps us coming back to Budd's BMW! Thank you Michelle!

Very knowledgeable staff focused on customer service. Overall fantastic experience!
Thank you Budds Motorrad!

Customer service is excellent. Service is timely and efficient.

Reliable, honest, fast, completely knowledgable. Expensive but you know you're getting the best around. Not more than you'd expect for BMW service.

When I was ready to purchase I had made my mind for a specific configuration and John Defreitas quickly understood what I was looking for and secured the car without any pressure, delivery was fast and smooth, I had a little issue with the car which they quickly resolved with the outmost professionalism. A++ Highly Recommended!

Budds BMW IS AMAZING! They are so helpful and friendly. I made an error while booking, and these ladies worked their magic to fix things for me and make it right! Clean organized and relaxed atmosphere make it welcoming and Im happy to bring my vehicle to Budds! Thanks again :)

Exceptional service! Budds and their wonderful staff saved me nearly $3000.00 after my vehicle was misdiagnosed by another dealership. My service advisor was knowledgeable, conscientious, and had my best interest and the interest of my car in mind throughout my visit. The service department was thorough, professional and went above and beyond to rectify the issue with my vehicle. I am forever grateful and will only be attending Budds BMW going forwards!

Had an excellent experience dealing with Corey from Budds' BMW. Was patient with me in choosing all the right options for our vehicle and answered all necessary questions. If I'm in the market again for a BMW I'd come here.

I would give this facility zero if There was such rating.

I bought my 2016 M3 in August of 2019.
It has a hard transmission issues that your facility does not want to address the issue simply because (THERE ARE NO WARNING LIGHTS OR CODES STORED)
This vehicle is under warranty till next year as i was told.
However it will be in storage starting November till next April.
I do not want to drive it with that issue as i am a auto technician myself and know how these processes work.
So don't try to put off the problem till i run out of warranty and then hit me with repairs.
Deal with it while it is under warranty.