Wonderful customer service. Very flexible when returning loaner car, didn't have to wait long with dropping off or picking up. comfortable place to sit and wait as well if you don't want to do loaner car. Wi-fi and plenty of space
It's always a pleasure when I drop my car off for service. Nick and I have some of the best conversations about family and life! My car was ready when promised! In and out! I love Austin Infiniti!!!
Mario Hall and the Infinity Austin team were fabulous! Got a great deal on a car I love. The process was quick, thorough, easy and painless. Customer service here blew away the competition. It was an easy decision to do business with this team. Happy new Infinity owner! Thank you!
The fastest and easiest car buying experience I ever had. Our sales consultant Danny Elalouf was great. Friendly and straight forward. Highly recommended buying from here.
My G35 blew a hose and my car was stranded on the weekend. I had to use Infiniti service night key drop. They jumped on the next work day and sent me a video assessment of the total damages and their recommendations. Very professional and thorough, including a complete cost breakdown and approval process via e-mail. Monte was excellent and responsive. Yes, the labor rates are high but the service is excellent!
Incredible people! Notably Eddie Hummel and Sunny. These people actually listen and deliver. It's very apparent that this business is very well managed and all of the employees seem to get it. Outstanding experience and I'll be back with my friends and family.
great... bought momma the vechile she personally hand picked. great service
Howard and the rest of the staff involved in the sale/purchase of my new QX70 were exceptional to say the least. The buying experience at Austin Infinity is second to none. Thanks for everything guys!
I had my first service this weekend. Dave was a pleasure to work with, and the overall experience was perfect. I love the video of my QX70 being serviced that was sent to me half way through the work. Keep up the good work guys!
Just oil change took 2 hours and 10 minutes even I made appointment. The service adviser Chris said no need to make appointment for oil change. It just first come first serve manner and scheduling is only necessary for oil change with loaner car, but there are clearly two options in the website 'oil change' and 'oil change with loaner car'. He said it normally take 1 hour 30 mins. for oil change. It was same as my expectation time for the oil change. I waste total 50 mins - 40 mins. for oil change and 10 mins to make schedule through website and also I was late for pick up my kids. My car is ex35 and husband's car is ex60 but our next selection won't be infiniti again.
Working with Dave H and Maurice D is one of the main reason I keep going back to Austin Infinity. The staff is always very attentive and pleasant.
They go the extra mile to help
by Ken Van Alfen from Waco,Tx
November 18, 2016
I found the 2011 Infinti EX35 that I really wanted at Austin Infiniti. The problem was I had no vehicle to drive the 85 miles to the dealership. After a short phone call with Dan Elalouf from the sales staff, they sent a car to pick me up! A couple of hours later, I drove home in the Ex35 I wanted. The car was in like new condition. This dealership will go the extra mile to make your purchase easy and hassle-free. Many thanks to Daniel Elalouf for all his help in making the purchase a great experience. Ken Van Alfen
I'm very grateful for the quick service, Great atmosphere for the waiting area as well. Thank you!
I'm absolutely elated with the service I received from these guys. After going to several dealerships with money in hand to buy a car I was given the run around and the typical slick salesman came out in all of them. Maurice from Austin Infiniti was my sales consultant and made everything happen over the phone, all I had to do was go in and sign. It was a great experience from him and the finance manager who was also professional and personable. They definitely get an A+ in my opinion.
Easy enough to get into the schedule, loaner made a difference, Dave H is extremely professional/helpful.
Great experience ! This is my first time to do maintenance. The process is very simple and convenient.
Bought a used Toyota from Tony. Both he and the dealership were excellent in all aspects. One of the best dealer experiences I ever had.
From the minute I walked into the dealership PJ was the ultimate professional, and extremely knowledgable about the vehicle I was intetested in. The service and financial process was flawless. I would highly recommend Austin Infiniti and its team!!
My first pleasant buying experience. No pressure, all around great experience. Was not looking forward to looking at new cars but PJ made my visits pleasant. A definite recommend.
I just purchased my second Infiniti and I m very happy with the product as well as how I was treated at the dealership!!! Dana was my salesman and he was wonderful, I really appreciate his calm & collected nature! There were no hard sales here just support in finding what I was needing. I had the QX80 and loved every bit of it, but it was a lease and I needed to not only turn it in but I needed to downsize so that my elderly mother could easily get in and out of a vehicle.
So this time I went with the QX60 and it is a lovely vehicle too! After I made my decision I was turned over to Latoya & she was extremely lovely as well! She presents products to fine tune the vehicle to your specific needs & I found her nothing but helpful!
Also I ll definitely use the service dept going forward because there just happened to be a issue with the new QX60 s navigation system and they wouldn t give up on it until it was fixed! Which I really appreciate because it was working intermittently and I was afraid that they were going to find it only working while in their care, but they searched the whole darn system and found a loose connection somewhere. Which is interesting because even thou it was intermittent it didn t nessasarly act like a loose connection. So I was very pleased that they found the problem! I feel confident that it will work going forward.
Being that I had to return to the dealership I found both my salesman Dana and Latoya both to be exceptionally kind, personable & genuine! They took very good care of me at Austin Infiniti, I do highly recommend the whole dealership!!!
I always get the best service at Austin Infiniti. Their sales team is also top notch!
Very please with the professionalism of this service center. Purchased our vehicle from a dealer in the DFW area and when I brought my vehicle in for service here, they treated me like I had purchased from them.
We were treated respectfully and we felt that you did a good job with getting the car financed. The P-Terry's lunch was great and the facilities are extremely comfortable. The service we experienced was outstanding.
Thanks for everything!
Service at Austin Infiniti is excellent. Jack myservice advisor had me in and out on time. Car washed. Always a nice touch. Great job everyone.
As usual, it was easy, friendly and comfortable. The work was done quickly and thoroughly -- Couldn't ask for more! Bobby is a treasure!
The service group at this dealership is very efficient and quick. The waiting area is very nice.
They charge way too much money for routine maintenance.
Their financial services are horrible. After paying on time for 2 years, somehow my auto-payments got turned off, so I missed a payment for a month and they put a strike on my credit card that killed my credit score. After talking with multiple people they would not doing anything to help me with this over the phone. Forced me to send in a written letter to them which took like 90 days to get a response back where all they said was "the strike was valid... we did not receive a payment on time and that was verified." Tried to call and discuss more and they would not do anything to help me. Will never use Infiniti again.
Have you ever wanted a new car, but dreaded the car buying experience? If you answered YES, I would suggest you go see Juan Lujan at Austin Infiniti. Between him and the sales manager Troy Johnson, they made this process almost too easy.
I was walked up and down the stack as they listened to my needs and wants. From there they found the perfect car for me and my family. I decided to do a few upgrades during the purchase and they also deliver the loaner to me while they make the modifications.
You could not beat this type of service. Did I mention I got a great price and they beat my credit union on interest rate?
Go see Juan L ASAP
Danny Elalouf truly made my car buying experience extremely easy. He was very patient and helpful. I purchased my QX60 and he went above and beyond to ensure I had everything I wanted in my first Infiniti. Stephanie Jackson's tutorials on all of the bells and whistles was the perfect touch to a great buying experience.
Super fast, easy process, and my car looked great when I picked it up!
2007 infinity M35X August 23rd 2018 Bobby Davis and Ruben were awesome. They took great care of my car even though its not a new infinity. I have never been treated so well at a dealership. I put the Austin Infinity team on my #1 spot without a close second in sight. not only did they fix our recalls, but they pointed out some repairs safety related and they gave us a loaner while our vehicle was in the shop. I cannot thanks mr. Davis and his technicians enough for taking care of our family. We were treated with respect, kindness and professionalism of the highest standard. You have a loyal customer for life and we will always tell our friends how well you took care of us. We are so greatful.
They was very professional and very quick in changing the remote battery, I only waited five minutes. Good Customer Service Thanks Infinity Staff.
Very nice facility. Latoya was great. Loaner vehicle was excellent. Did the recall work quickly and at no charge. Very good experience.
Angel and the rest of the service team did an amazing job! They always make me feel at home. From my arrival I am greeted with a warm smile and they always take the time to make me feel special. Thank you for such a wonderful experience.
LOVE my new QX60!! We knew what we were looking for when we arrived at the dealership. Anthony Raglin made the process very easy for us. We did not want to spend a bunch of time haggling back and forth about price, features, trade-ins, etc. We found the whole experience to be pleasant. If you're in the market for an Infiniti, ask for Anthony!!
Chris Hamm has always helped me and has had great Customer Service. I was sad whenever I found out he was leaving. Thank you Chris for your great Customer Service.
From the day I bought my car until now, I have always been completely satisfied. I had a services light come on in my car and I was nervous as I was driving out of town for a wedding and then leaving town for Thanksgiving too. Monte and the entire Services team made my experience extremely wonderful and easy. They gave me a gorgeous loaner car and my car was ready to pick up less than 24 hours later. Thank you for always giving me an A+ experience!
Had a good experience - very good facilities while you wait... Timely service...
I had to take my infiniti in for a recall on passenger airbag and received a loaner Q50 while the work was being done. I also received a complimentary car wash and my car was very clean when I got it back in just a few hours. My service assistant was very helpful, pleasant and efficient. I also love their wait area when I just need an oil change.
Monte and I had an outstanding time with Jaime Cooper. He provided a relaxed and well informed car shopping experience. Our only suggestion for improvement would be the cleaning and detailing shop. Although they were outstanding in their role, this group is working for 2 dealerships. So, on a busy day, this meant a very long wait. We have purchased several cars in our 30 years together and Jaime Cooper streamlined his portion. Overall a 5 star rating.
Our experience with the purchase of our 2017 Infiniti Q60 Red Sport was an incredibly awesome experience from the moment we walk into the dealership.
Our salesman Mario was outstanding in every way, and went out of his way to make sure my wife and I were completely happy with the vehicle we chose to purchase. By the time we picked up the car it look as if it were brand new!
Melissa was very helpful with the choices we had for additional protection for the vehicle and truly knowledgeable of all the products available.
And lastly our experience with the finance department felt like we were becoming a member of the family, kudos to Mike for making it a pleasurable experience!
Overall we both are inclined to say that we were treated like royalty during the entire process! We would highly recommend Austin Infiniti to anyone looking to purchase a new or preowned vehicle in the Austin area.
Sincerely,
Marla Marker
Jay Chaffe
Actually look forward to getting car serviced. Nice people and waiting area. Service work always seems good.
Class act all the way. Very courteous sales people, and comfortable showroom and waiting area.
Nick was very sweet and attentive. All employees were polite and eager to help. Wonderful experience.
The best customer service I have ever experienced! Then, on top of that, complimentary drinks and fresh cookies. Oh wow! Other customers waiting in lobby here were great. Just goes to show how great service makes for happy customers.
Great customer service . Cody Shawver was great explaining all the options.
Very highly recommended.. accommodated all exspitations... and needs ..Constantine was Awesome ... the whole place was wonderful.
Danny and Austin Infiniti has renewed my faith in customer service. After taking my newly purchased vehicle to San Antonio Infiniti I was thoroughly disappointed in their concern for the issues I had. While sitting in their service bay I called Danny and he said I ll take care of you . He got me in the next day. From there Brianna took excellent care of me and my vehicle. From the time I drove up until the time I drove off the customer service was top notch. Aubrey, Brianna and Danny are excellent examples of what SA Infiniti should strive to be.
Hands down the best car buying experience I have ever had.
I worked with Ricky from start to finish. We agreed on the trade in and new car purchase via email. I live 4 hours away and the dealership knew this so it would have been very easy for them to jerk me around once I arrived at the dealership.
Instead I was met with extreme courtesy, a hassle free experience and top notch professionalism. They honored both the new car purchase price as well as the trade in estimate they had sent without first seeing my vehicle.
Stephanie in Finance was also top notch. She presented options and facts without trying to "sell" me anything I was not interested in.
This dealership goes against the grain of your typical car dealership experience and should be the standard when it comes to how dealerships do business. If at all possible, I will continue to do business here first in regards to all future vehicle purchases.
Thank you Ricky and Stephanie for making me a fan for life.
Patricia Van Sickle went above and beyond to make purchase of my new car the best and smooth experience as much as possible. She was very knowledgeble, professional and nice. Her help and service extended beyond the purchase day with professional follow up and timely addressing to my issues. Top customer service! Five stars.
As always, excellent service from Infiniti, and stellar assistance from Monty! Whether engaged with sales, finance, or the service department, you can always expect to receive top-notch service from Austin-Infiniti!!
Chris C at Infiniti is wonderful! My husband and I had a great experience picking out our car. He took his time and we became very educated on the product and thus felt good with our decision and choice of car.
Austin Infiniti Service Department steps up to the plate. After years of excellent service, I wrote a review about my last few service appointments that did not end well. Austin Infiniti heard my concerns and worked hard to take care of the issues. They didn't have to do anything, but they did took the time to make it right. Bobby Davis quickly addressed my concerns and Michelle Colton made sure my car got to me with no problems. I highly recommend the team at Infiniti Austin.
Kenny with the Austin Service Dept. is the best. I've worked with him twice now and both times his awesome customer service stayed top notch. Thanks Kenny!!!!
This dealership is why I and many others sold their infinti. Service department is horrible.
Infiniti sales rep LT Sanchez is very knowledgeable, professional and patient. His calm demeanor made me feel like I wasn't being rushed while asking him a million questions. He's upfront and honest. Plus, he's a veteran!!!
Austin INFINITI makes bringing car in the service almost a pleasure! Could not ask for more.
First I like to recommend Briana(Service Advisor) for all you service needs. Briana always goes over and above to assist me with getting the service I need. I have never had a negative experience and because they provide a video snd explanation of recommendations that really makes a huge difference. Thank you Briana for being all you can be each and every time and thank you Austin Infiniti for hiring employees that are willing to do all they can to keep your customers satisfied.
Not a good place to get a car in my opinion its a bad equal price
Hands down the best experience I have ever had buying a car!!! Go see CAMEY MARTINEZ this woman is phenomenal and exceeded all my expectations she went above and beyond her job description and really makes buying a car so easy! I had a horrible experience at Gunn Infiniti almost to the point were the finance manager was so intense and aggressive with me that I was rethinking going with Infiniti at all!! I live in San Antonio and Camey brought the car and paper work all the way from Austin to my front door. It took 30 mins to sign all the documents and I got the keys to my Q50 Premium fully loaded car for LESS than what Gunn was going to charge me for a BASE model! If you want an amazing experience go see Camey she is amazing and so personable!!!
Infiniti service department always come through. The customer service has always been fantastic and they always go out of their way to make sure my car is running smoothly. Can't recommend them more!
Great Service, good people, good value and prices for maintenence
Dave Henricks has been my service advisor for about 6 years. I could not be happier with his exceptional customer service and attention to detail. I am an Infiniti fan thanks to Dave (and also thanks to my super fun G35)!
Been doing business here since 2012. It is a very nice facility, but service experiences can be very frustrating. Recently took the car in for service. Was told an alignment was recommended, even though the car drive great. Vehicle was returned with an alignment that was worse than when it went in. It is these types of events why I have purchased my last Infiniti.
Dave was great. Couldn t have asked for anything more from the experience. Thanks Austin Infiniti! Good coffee too..;)
Derrick was awesome to work with. He made the car buying experience the most pleasant one we have ever had.
My husband and I both drive Infiniti's, and have driven them for years. We love Austin Infiniti's laid back atmosphere and wonderful sales and service. When I do wait for service, they make it as enjoyable as possible for me and the kids, and the loaner service is one reason we buy luxury cars! There is the sweetest lady in the waiting area who serves snacks and fixes coffee. So nice! Troy Johnson is an amazing sales person who truly cares and is always willing to help us out with any questions we have, I have also visited with Camey and she too is wonderful. Nick in service is the best! Everyone is always happy and willing to help in any way possible. Thanks Austin Infiniti!
Great to have a quick service without scheduling it. Dave was very friendly.
Got my suspension replaced and service was quick and easy got it done same day super satisfied with my service
Briana in the service department was excellent in providing me regular updates on my vehicle. 5 Stars!!!
Wow! Cant thank Danny Elalouf and the management at this dealership enough! Hands down the best experience we have ever had over any other dealership. These guys really know how to get what you need done and done right. Danny was our guide the whole time with readiness to make sure not only did we get the best deal but the right vehicle. Truly one of the most luxurious office spaces with everything to cater to our comfort. They wasted no time here in preparing our financing paperwork for a joyous and quick experience that has always been the worste part of buying cars for us in the past. To our amazement they had a huge covered parking lot and even though it was raining we were as dry as a sunny summer day. Great service from every angle! We will be back time and again with our growing boys in need of cars soon this will be our only dealership from here out to make sure they have the best quality and safest vehicle in the planet. Thank you guys for everything you all deserve honorable mentions for the smoothest transaction we have ever had!!
I have brought my car to Austin Infiniti many times in the past for service and have always been pleased with them. I recently brought my car in for state inspection and to diagnose some operational issues that I have been having with it. Kenneth Collins listened to my descriptions and quickly determined the problems. We agreed on the repairs that were needed and that after they were completed, I would need to drive my car for a few days to reset the car monitoring system. It was a great customer experience! Kenneth even applied a VIP discount that I knew I had without me even having to ask. I highly recommend Kenneth Collins and Austin Infiniti. Thank you!
My Sales Rep was Danny he went above and beyond to get me in to my Infiniti. We had corresponded back and forth by text until I was able to get to the dealership. Overall a great experience best ever I have had with trying to purchase a vehicle. Thank You Danny!
This guys r awesome!! Most dealer try to charge u as much as possible, this guys are not like that.
Thank you for the nicest experience ever !!!
Mario Hall was amazing!
Unlike most car dealerships, Austin Infiniti was determined to let me drive off the lot with a car that I was happy with. The financial Department worked with my credit and got me in a car at an reasonable rate . Customer Service at Austin Infiniti was Exceptional!
A fully thought through experience from ease of making an appointment, valet drop off, lounge area, and a Service Advisor like Bobby you can rely on
Excellent customer service by true professionals. Clean all throughout. Very nice complimentary coffee bar and the lady running it is super sweet.
Thank you Austin Infiniti for making our QX56 look new again. We were told that only the top surfaces would be painted, however you guy went the extra mile painted the complete vehicle.
Thank you once again and special thanks to our advisor Nick
Beautiful showroom and a very friendly service department
Chris Corn made our experience extremely wonderful with his highly professional manner, Chris is knowledgeable, pleasant accommodating and kind.
Took my vehicle in for a quick servicing and Jon Simmons was the representative who assisted me and he took amazing care of me!!! Strongly recommend taking you vehicle in to see him!
Austin Infinti is a great place to buy and have vehicles serviced. Steve Donovan is nothing short of amazing.
Horrible service. I made an appointment a week in advance because the car did not pass inspection due to the "battery not being ready", when I went in they did not have the loaner as promised, so I had to sit there for two hours while they performed the inspection, then the very next day I get home and a warning light comes on saying the car has to be serviced.......really? they could not have taken care of that while I was in there?
austininfiniti.com
